Keyword Search
Hello,
I'm looking for a way to scrub an email that comes into the service desk that creates an Incident look for keywords such as "Spam", "Phishing", "Virus", etc... and have the service desk automatically categorize the email and perform some other functions. Is this possible?
Thank you!
I'm looking for a way to scrub an email that comes into the service desk that creates an Incident look for keywords such as "Spam", "Phishing", "Virus", etc... and have the service desk automatically categorize the email and perform some other functions. Is this possible?
Thank you!
Topic Participants
Ramon
Sriram K.S
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