Software Deployment fails - Could not copy the installables to the client computer : The system cannot find the path specified.
I'm trying to deploy packages to clients, however this always fails with the error:
| Could not copy the installables to the client computer : The system cannot find the path specified. |
Installing the very same packages through the self-service portal works though.
I have checked the deployment log and something interesting shows up - as you can see ManageEngine joins the local ProgramFiles path together with the UNC path of the network share of the repository. This, of course, does not exist. > C:\Program Files (x86)\DesktopCentral_Agent\\\ourserver\SoftwareRepository\DaVinciResolve
Is this a configuration fault somewhere? Or a bug?
...
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] ***************************************** Copy Action ***************************************************
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] InstallGivenPackage : Copy option is enabled, hence proceeding the copy action before installating the package .
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] $$$$$$$$$ Inside DCCopyFolder Method $$$$$$$$$
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] *************************************************************
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Source Folder :C:\Program Files (x86)\DesktopCentral_Agent\\\ourserver\SoftwareRepository\DaVinciResolve
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Source File Extn :
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Destination Folder :C:\Program Files (x86)\DesktopCentral_Agent\client-data\1\swpackage\sw11
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Recusive :65536
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Readonly Files :65536
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Hidden Files :65536
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] System files :65536
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Hidden Files :65536
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Continue on error :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] Include empty folder :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] CreatedTime Option- :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] CreatedTime Period :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] CreatedTO time Period :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] ModifiedTime Option :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] ModifiedTime Period :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] ModifiedTO time Period :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] AccessedTime Option :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] AccessedTime Period :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] AccessedTO time Period :0
[ 2018-08-13 12:53:10:478 ] [ 3892 ] [INFO] ****************************************************
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] DCCopyFolder : szFormattedPath
:
C:\Program Files (x86)\DesktopCentral_Agent\\\ourserver\SoftwareRepository\DaVinciResolve\*.*
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [ERROR] Error Code : 3 , Error Message : The system cannot find the path specified.
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] DCCopyFolder : IN C:\Program Files (x86)\DesktopCentral_Agent\\\ourserver\SoftwareRepository\DaVinciResolve\*.*, Unable to find the files and folders.
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] ************** End Of DCCopyFolder Method *********************
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [ERROR] CopyFileFolder : Error while Copying the File C:\Program Files (x86)\DesktopCentral_Agent\\\ourserver\SoftwareRepository\DaVinciResolve, error code 3
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [ERROR] Error Code : 3 , Error Message : The system cannot find the path specified.
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [ERROR] InstallGivenPackage: Error in Copying the files . 3
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] *************************************************************************************************************
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] @@@@@@@@ Inside DCDeleteFilesAndFolders Method @@@@@@@@
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] ****************************************************
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] SourceFolderName :C:\Program Files (x86)\DesktopCentral_Agent\client-data\1\swpackage\sw11
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] SourceFileName :--
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] Recusive :1
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] Readonly Files :1
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] Hidden Files :1
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] System files :1
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] Continue on error :1
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] CreatedTime Option :0
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] CreatedTime Period :0
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] CreatedTO time Period :0
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] ModifiedTime Option :0
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] ModifiedTime Period :0
[ 2018-08-13 12:53:10:479 ] [ 3892 ] [INFO] ModifiedTO time Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] AccessedTime Option :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] AccessedTime Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] AccessedTO time Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ActionExtn :8
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ****************************************************
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] @@@@@@@@ Inside DCDeleteFolder Method @@@@@@@@
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ****************************************************
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Source Folder :C:\Program Files (x86)\DesktopCentral_Agent\client-data\1\swpackage\sw11
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Source File Extn :--
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Recusive :1
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Readonly Files :1
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Hidden Files :1
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] System files :1
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Hidden Files :1
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] Continue on error :1
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] CreatedTime Option :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] CreatedTime Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] CreatedTO time Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ModifiedTime Option :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ModifiedTime Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ModifiedTO time Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] AccessedTime Option :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] AccessedTime Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] AccessedTO time Period :0
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] File Time Type :4
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ActionExtn :8
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] ****************************************************
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [ERROR] Error Code : 3 , Error Message : The system cannot find the path specified.
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] DCDeleteFolder : Unable to find the files/folder.
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO]
DCDeleteFolder : ActionExtn
:
8
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] DCDeleteFolder : Unable to Delete C:\Program Files (x86)\DesktopCentral_Agent\client-data\1\swpackage\sw11 directory
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [ERROR] Error Code : 2 , Error Message : The system cannot find the file specified.
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] @@@@@@@@ End Of DCDeleteFolder Method @@@@@@@@
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [INFO] @@@@@@@@ End Of DCDeleteFilesAndFolders Method with Error Code
:
2 @@@@@@@@
[ 2018-08-13 12:53:10:480 ] [ 3892 ] [ERROR] InstallSoftware : The Copied files and folder during the software installtion not yet deleted .
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] Connection Closed Sucessfully..
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [ERROR] Error Code : 3 , Error Message : The system cannot find the path specified.
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [ERROR] InstallUninstallPackage : Copying the Files/Folder to the Local machine Failed..!
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [ERROR] Error Code : 3 , Error Message : The system cannot find the path specified.
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] @@@@@@@@@@@ End of InstallUninstallPackage Method @@@@@@@@@@@
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] loading status for configDataID into memory : 331
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] GetRetryStatusData : ExecutedRetryCount read sucess 1
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] GetRetryStatusData : TotalFailureRetryCount read sucess
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] Message : The operation completed successfully.
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] *********** Software installation ends for (1)th Software Package .
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] UpdateConfigDataStatus : The Required SubKey is given by Software\AdventNet\DesktopCentral\DCAgent\CollectionHistory\308
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] deleteValue: Key found ...!: 0
[ 2018-08-13 12:53:10:481 ] [ 3892 ] [INFO] deleteValue: Delete value ConfigDataID success!
[ 2018-08-13 12:53:10:482 ] [ 3892 ] [INFO] Message : The operation completed successfully.
[ 2018-08-13 12:53:10:482 ] [ 3892 ] [INFO] ProcessInstallSoftwareConfig : FailedConfigIDs Write Sucessfully
[ 2018-08-13 12:53:10:482 ] [ 3892 ] [INFO] @@@@@@@@ End Of ProcessInstallSoftwareConfig Method @@@@@@@@
Log close time: 2018-08-13 12:53:10:482