Contracts Application
Dear All, Can I Link contract application to a Site ? Thanks Samir Saadeh
PMP and SailPoint
I'd like to know if PMP integrates with SailPoint products. Who can help me with it? Regards,
Discard Rate Threshold for switches
Hello we keep getting a discard rate alarm for a switch port (screenshot-43.jpg) However when i go to the monitoring on the device page i can't see any monitoring for discard rates (screenshot_44.jpg) Can anyone point me in the right direction to change the threshold settings for switches? Ideally I would like to do this globally for the 50+ switches that we have
Asset scan
can Agent installed asset only be scanned by schedule or can i run a Agent installed scan when ever i want does not seem like i can
Bug: AD Manager Created User Report uses UTC, not localized time
So, just found a bug in how reports are created and learned something new about AD in the meantime. I am in EST (-5 GMT). If I create a user today at 10:00 PM and even open that user and view the "when created" of the object, it would show me 9/17 , 10:00 PM. BUT, if you open the account, go to the attribute tab and scroll down to "whenCreated", you will visually see "9/17, 10:00PM" but if you double-click the attribute, it suddenly shows use UTC, so now the account is showing that it was created
Remove previous Service Packs
Hi there , I notice that when i upgrade the service packs there are old ones listed and the option to remove these, is it safe to remove these, what is recommended?
More default widgets to choose from for the self service portal
(build 9307) Hello It would be great if you provide more default widgets for the portal. I think it's difficult to make a widget editable, but it should be easy to provide a selection of default widgets. You could provide different kind of "My Requests summary", for example one which includes the number of "On Hold" Requests, or "shared to me" Requests. Best Regard, Markus
What can I do to improve the performance of ELA?
I have installed ELA and use it with a MS SQL Server database running on a different server. I have the ELA app server configured with 16 CPU's, 12 GB RAM allocated to Tomcat server and 4 GB RAM allocated to the log receiver component. However, I still have chronic performance problems. For example, on the main Dashboard, the Log Trend and All Events charts never load. On the Devices dashboard, the Event Count never populates, it always just shows the pulsing dots. What can I do to improve performance?
SQL Server Configuration
Hello, We are evaluating EventLog Manager, and I have a question. When I try to configure a SQL Server database, it is telling me this: To configure DDL/DML Auditing please enable Advanced Auditing Know More The database has an audit already configured so I don´t want to create a new audit object and I also cannot configure the audit to system because it is very large so we needed to configure it as a file Is there any chance to configure EventLog to read the audit files that already exist? Regards
Timezone Updater
Hi Can you help me Can I use this to change the time zone? Java SE Timezone Updater 2.2.0 http://www.oracle.com/technetwork/java/javase/downloads/tzupdater-download-513681.html Can you advise me on the steps necessary to carry it out? Thanks
Choose Tecnician and "None" to show their issues
Hi, I am in 9417 version and I think there is a bug in Personalization views... I had 3 old views where I filtered by Tecnician, which there are a person name and "none". So, I was able to show my issues and all of them without assign yet. But now, when I try to do the same, I choose my name and "None" but when I save and edit again, "None" has desappeared!! Thanks a lot!
ServiceDesk Plus 9419 Released
Dear Users, SDP 9419 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9419 : SD-73208 : After upgrading to 9418, approvers are unable to approve incident/service requests in the Standard and Professional edition. SD-73207 : Upgrade failure occurs if the notification subject and description in custom Change status are empty. This issue occurs in those setups where mapping of old status to new custom status
IT analytics in 90 seconds: First response time
Learn why a quick first response to tickets is important and how you can efficiently track first response time using analytics. Download a free 30-day trial of Analytics Plus. To download ServiceDesk Plus on-premises, click here.
IT analytics in 90 seconds: First response time
Learn why a quick first response to tickets is important and how you can efficiently track first response time using analytics. Download a free 30-day trial of Analytics Plus. To download ServiceDesk Plus on-premises, click here.
IT analytics in 90 seconds: First response time
Learn why a quick first response to tickets is important and how you can efficiently track first response time using analytics. Download a free 30-day trial of Analytics Plus. To download ServiceDesk Plus on-premises, click here.
ServiceDesk Plus hangs at splash screen
Dear Support, ServiceDesk Plus hangs at splash screen showing Application Layer.......... I have read a lot of help and executed the instructions but no luck. Could you please check and let me the solution Please find the files attached screenshots and logs for more information Thanks
Both techician and requester for different sites
Hi all in a customer SDP configuration there are a lot of techichian dedicated to support a specific site (called Field) but at the same time they could be requester for a different site (called HQ). There is the way to "switch" view from techician to requester? If i assign them also for HQ they can manage also other tickets. Thanks
Technician Licenses
Hi, How can I see when technician's last logged in by date and time? Thanks, Tracy
Can I add an attachment or link to a document in service catalog request template
Can I add an attachment or link to a document in service catalog request template
Creating request using API, duplicate display name
I create new requests using the API. We have some requesters with the same display name, but unique email addresses. From what I can se the only way to specify the requester is using: <parameter> <name>requester</name> <value>Firstname Lastname</value> </parameter> However, when there are two users with the same name all requests get assigned to the first of them. I want to specify the requester with a mail address since all mail addresses are unique, however
Request - Assign Tech, auto select their group
When assigning technicians, you select the group and then the technician drop down has whoever is in that group. Possible via trigger or other to reverse that? When I select a technician, I want the group to automatically populate with that tech's group. If multiple, give me the first as default. It would automate the assign process and remove a step and also force the group field to always be populated.
Password Manager Pro 9.8 is now available!
Hi, Password Manager Pro 9.8 (build 9800) has been released and is now available to download. This release brings forth integration support for HSM data encryption and YubiKey two-factor authentication as well as the provision to extend remote password capabilities beyond supported platforms via custom plugins. New Features & Enhancements Data encryption and protection with SafeNet HSM Password Manager Pro (PMP) now provides out-of-the-box support for SafeNet Luna PCIe HSM which gives administrators
Support groups
Hi I have support groups set up with technician for each support group , i would like to know how do i set it up so that i can allocate tickets to the support group so that the technicians in that support group can pick the unassigned tickets in their group for instance support group ( Network Infrastructure) all network related calls are allocated to this support group and all technician in this group can view the tickets and pick them from this group
All tickets sorted by hour
Hi there, is it possible to get an overview for all tickets created, sorted by hour. So that I get a table from 0AM to 12pm and the sum of all tickets to every hour. Thanks in Advance. Florian
What is the best way to find out the SR# of a duplicate ticket that has been created
This is a bit of a silly question, but when I create a duplicate ticket, it doesn't appear to put me on that new ticket. It also doesn't provide me with the ticket number (which would be a big help). Aside from having to change filters and look for the newest request, which is time consuming and cumbersome, is there an easier way to get the newly created request number or get to the ticket? Thanks, Adam
Reports standard free edition
Hi I am trying to see whether we could generate reports with the free version of the product. As, I did not see anywhere in the standard version that I could go ahead and create the report. I hope we could, as I would like to generate reports based on critical, medium and low incidents. In that way, the management could see the reports and find out that we meet the SLAs. Appreciate your feedback and help no this. Thanks John
Generate report for 'Time Taken to Resolve'
How can I generate a report of a sum of 'Time Taken To Resolve' in 'Work Log Details' on all 'Closed' tickets in a specific time period, against the different type of 'Service Category'?
Office365 - MailFetch Issue
Hi, Out of nowhere last Saturday the ServiceDesk Plus stopped Fetching e-mails. Upon looking at the log files I noticed the following: [12:52:09:721]|[09-17-2018]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[116]: Check if the username and password are correct| Although the password didn't change, nor is it set to expire and I do have the possibility to login to the account through office.portal.com with the password provided in the servicedesk. It doesn't look related to the certificate
Failed to send the notification
Greetings, We have a problem when sending mail from servidesk plus "failed to send the notification" Please help Thanks Regards, Erick Gamboa
Survey report
HI, Need help to provide report query for below values: Request Title Requester Request Created Time Technician Completed Time Rating
Updated to newest AD Manager Plus
I updated to the newest version of ADManager Plus, now I don't see the passwords when creating new users and using the Random Password choice. I only see *****, I really need to know the password. Also, I do not like the new display of adding and removing security groups/AD objects. The new way shows a horizontal view to remove, then to add, takes to a new view, where scrolling and using the page button. This is highly inconvenient, and I want the old view back where I can scroll vertically and
Do you guys update this roadmap portal?
I am looking at the roadmap portal and it was last updated like 5 months ago. https://www.manageengine.com/au/products/service-desk/help/adminguide/roadmap.html
comma (,) and line break (<br>) is always added on the Email Id(s) to Notify
comma (,) and line break (<br>) is always added on the Email Id(s) to Notify field. From my perspective, this is not a clean implementation - why did it pass QA?
Expired Registration question
Our registration period ended last week, and renewal was not put in budget this year. Sales had previously told me that the registered version would revert back to 2 user free edition. Short of new install, is there a way to revert this existing installation to the free edition for now?
problem with vmware vcenter 6.7 on probe linux server opmanager12
After upgrading my vcenter to 6.7, opmanager is unable to connect to vcenter with vmware credentials giving me error:Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong). windows solution：https://pitstop.manageengine.com/portal/community/topic/problem-with-vmware-vcenter-6-7 How to modify this file under linux(/opt/OpManagerProbe/conf/wrapper_linux.conf)?
Field and form rules
I'm trying to use FAFR to hide the item field if a specific category is selected (on field change). Unfortunately, once the subcategory field is selected the item field is displayed once again. Maybe I'm missing something so I would appreciate some help.
Failure (Can't find resource for bundle java.util.PropertyResourceBundle, key AlertMail.REQUEST)
Hello! I have some problem with email notifications. I've created test alert by Settings - Firewall - Alarm Profiles with notification to admin email. At dashbord i see this allert, but allso have error - Failure (Can't find resource for bundle java.util.PropertyResourceBundle, key AlertMail.REQUEST) Mail server settings is correct, test message is ok. Please help.
Add open ticket queue amount to initial Requester page ?
Hi, we have a report, which shows in graph amount of tickets for each site per category. We would like to show the graph of already opened ticket queue per category to each site requesters, when they login, so that they know, what is the amount of open tickets before them. Is there a way to do this? When I try to customize the self-service portal settings, I cannot see a way to add such information for our users. Any help is much appreciated. Regards, Jan
Are there any means to trigger a custom form to be filled out when a request is edited ?
What I need to do for compliance reasons have the technician answer a series of 5 -10 questions when closing a request - this is for NERC-CIP compliance
Double Technician listed
Hi all, My colleague rename his account to a new technician as he left the company. The other deleted this user and created a new one. Now we have double entry under the action button to assign a ticket. Do you know where in the DB i can fix this view? Tried to search the tables, but can't find any. Thanks!
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