Patching behavior of newly added Windows machines?
We're deep in our trial of Desktop Central. I'm seeing what I consider odd behavior on newly added windows machines. I add the DC client to a machine, and the first thing that happens is that for any applicable APD task, the machine goes into the "patching complete" state in APD no matter how many patches it has lined up. It then stays in that state until at least the next vulnerability DB update, and sometime after that runs patches. This can take up to almost a day unless I force the patches. Is
Office 2016 Deployment
I am having trouble deploying Office 2016 and Office 2013 using Desktop Central. I can deploy them fine manually so i know the configuration file is correct but Desktop central does not deploy. The package shows executed and the logs look ok but nothing happens. I can deploy other things like acrobat and Visio 2016 so I know the network permissions are correct.
Add computer/device not connected
I would like to know if it's posible to add a computer or a devices that are not conected to desktop central. If it's posible where i can find the info on how to doit? tnks
Blocking internet from Desktop central
I want to blocking internet for windows OS from Desktop Central so we can set the user can only access the local network. Can be a request the custom script?
Show Name of Software Patches being installed
I wanna let Users know what kind of patches are ready to install, currently the Agent only mentions "Updates available" without being able to see what kind of applications are being Updated. How can i show the list of patches?
Feature Pack Deployment Failing
I followed the instructions for Feature Pack Deployment and the deployment is failing with "Unable to download dependency patch (104980) from the server." The ISO's are named as listed in the instructions and are in the correct folder on the server. We are currently on build 149 Thanks
W10 Upgrade (64bit) from W7 32bit
Hello, we have a Windows 7 computer with 32bit installation. DC now says that it can not be upgraded to a Windows 10 with 64bit technology. Is that possible anyway?
Office 365 Update fails to install
Update for Office 365 Deferred Channel Version 1705 (Build 8201.2200) -(x86) has failed to install on the majority of our computers. It states under remarks "The system cannot find the file specified." Has anyone else experienced this issue? Thanks! -Matt
Cloud Version for Desktop Central
Is there a Cloud Version for DC? I did not find a reference to it and our group would be interested. We have 1800 PCs managed by DC. Mike
DC user creating issue when enable SDP technician access to DC
Hi. I'am testing integration between SDP 9.3 and DC 10.0. Integration was configured using the guide. When I create technician in SDP and enable access to DC and MDM for him, a user with empty username is created in the DC. Domain name is filled, but User name is grayed out. This technician can log in to SDP and have access to DC from SDP, but can't log in to DC without SDP.
ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
Manage desktop central console over WAN, secure gateway configured
Hi all, We just purchased Desktop Central to replace SCCM, third party software patching system and our bomgar account. I successfully have DC agents and MDM agents communication from internet through secure gateway to or DC server. How do I make it so my IT team can use the DC Console to manage desktops? I also would like them to be able to use the Android/iOS app. When I try to access the console from a remote connection, it hits the sender however we just get a white screen in the browser.
External HA Monitoring
We are running an HA setup between two PMP servers. However we have found occasional outside issues that affect HA and cause it to fail. The single notification email is not effective and cannot be tied to our centralized monitoring. Is there a way for an external check such as Nagios to determine the HA status?
Moderation?
Are all posts to this forum manually reviewed now? I just commented on someone's post and it says "Awaiting Moderation." This is not necessarily a bad thing, but it seems like the moderation has a long delay. I got a bunch of notifications of new posts four hours ago, and some of the posts were from yesterday.
Password manager pro VS CyberArk - Pros and cons
Hi guys, We are currently doing evaluation of the potential Privileged account security solutions with Cyberark and PMP being the two top contenders. I would love to know opinion from folks over here on the experience they've had with PMP. What are the biggest obstacles you've encountered and where does PMP stand compared to CyberArk. Cheers.
Windows 10 Feature specific deployments
Hi, I have a deployment that I only want to deploy to Windows 10 1803. There isn't an OS option for the different Windows 10 feature updates so I was thinking of a dynamic custom group but I don't get an option for that either. How could I deploy to only one feature update release?
List of Microsoft Security patches ManageEngine is not allowing to be Installed
Does anyone have a list or know a quick way to come up with a list of all the Microsoft security patches that ManageEngine is not allowing to be installed on systems because of the issues these patches are causing? Thank you -Gerald
technicians emailing into SDP and auto assign to account/site new ticket creation
In Business Rules, I am unable to configure the following condition. When new request arrives, Description contains @accountdomainname.com Action: Add to Account/Site This would streamline the process of technicians when they forward an email to the ticket system, then have to assign it to a specific client. How can this be automated when the source requestor is the MSP domain not the account domain?
IT analytics in 90 seconds: Request age tier
Are you still relying on request resolution averages? Watch this video to see how request age tiers can give you a better sense of resolution times using Analytics Plus. Get your free 30-day trial now.
IT analytics in 90 seconds: Request age tier
Are you still relying on request resolution averages? Watch this video to see how request age tiers can give you a better sense of resolution times using Analytics Plus.
Merging data from 2 columns.
How do I merge data from 2 different columns within a table, thereby creating a new column within a table?
Load HUAWEI-SERVER-iBMC-MIB Error
Error parsing MIB:HUAWEI-SERVER-iBMC-MIB.mib Exception while loading MIB:Could not parse the file C:/HUAWEI-SERVER-iBMC-MIB.mib. Couldn't resolve these MibNodes : { certIndex } I attach the mib. Please let me know how i fix this mib Regards
%name% not working in "Change Single User"
Any reason why using %name% in notification templates do not work when I am modifying a user? I would like the manager to get a email notification when a change is made to their employee's profile. Create new single user templates work just fine. Thanks!
Integracion de teamviewer con servicedesk
Hola buenas , quisiera saber si existe alguna solución para poder integrar teamviewer con servicedesk como herramienta para poder tomar el control de los equipos . Gracias. Slds.
Limit Report to a list of Technicians
Hi, I have a report which tells me what Technicians have done last month. Currently this lists all Technicians. I want to limit it to a list of Technicians, so I can produce reports to Team Managers for their team only. Can anyone tell me how I can do this? I have tried several ways but I have run out of ideas. This is the query: select top 5000 AaaUser.FIRST_NAME 'Technician', InboundTable.INBOUND 'Inbound', CompletedTable.COMPLETED 'Completed', ((CompletedTable.COMPLETED*100)/InboundTable.INBOUND)
Contract type
Hello, Under admin -> Purchase / Contract Management -> Contract type , there is a default list, is there a way i can remove / modify the default list ? regards Martin
Email sending fails
I have a new install of ServiceDesk plus and can't get it to send emails. No emails go out on tickets being assigned, and when I try to reply to a ticket I get this error: localhost:8042 says sending notification failed We are on Office365, but I also tried using Amazon's SES which we use on our copier. Any help is appreciated.
Where can I see Long-Running Automation Task Running
There was a log file in the manageengine logs directory called ADMangLog_2018-08-03.txt but then I upgraded to the latest build and now nothing is written to it. So now, not only does the interface not show me a task that is still executing, I don't even have a log file that I can reference. So I have a task that is running, but can't tell if it is running or how far a long it is unless I click "Run Now" again and I am told it is still executing. Any insights or log files would be great.
Multiple Attachments - Still nothing?
Looks like this is still an issue: https://pitstop.manageengine.com/portal/community/topic/ability-to-select-more-than-1-attachment Been over a year and no way to add more than one attachment at a time..? Really? Come on guys this isn't that hard to implement....??
Unable to add SQL Server In Manage Engine
Hi, we have lincence of manage Engine we didn't loggend for this tool for many days now when we wan to ass the new server for monitoring its not getting added and got stuck during sql authentication
Scripts
Hi, everyone i need help , i am trying to write a script that will monitor one of my application servers (foot printsever)
Australia, are you ready? Our IT Operations Management Seminar is headed your way
The next leg of IT Operations Management seminar is all set to take place in Australia on August 28th (Sydney) and 30th (Melbourne). Join us for the seminar as our product experts get into the bottom of various challenges faced in IT ranging from Applications Monitoring to IT security Management. What we have in store for you: Hybrid cloud monitoring Automatically discover application topology and visualize dependencies. View KPIs of your IT infrastructure, including physical, cloud, and virtual
Automation Policy with Regenerated Report
I am trying to setup an automation policy for De-provisioning users using a regenerated report. It is a basic policy that disables users in a specific OU and deletes them at a later date. The policy runs on a report of all users in that specific OU. The issue I am running into is that the delete happens on all users in the initial report even if I move them out of that OU before the delete happens. My understanding is that the regenerated report run at the time of the delete should not include users
Self Serve Portal stops working with removal of SMB1 protocal on Windows 10
After all of the WannaCry action over the summer - today I finally got around to removing the SMB1 protocal from several WIndows 10 ENT workstations. It tried it first on a few test VMs and did not see any impact. However - when I tried this on a real workstation on the floor running Windows 10 1607 - I immediately noticed that the Self Serve Portal started kicked out some odd ball errors. To be clear - I am going in through COntrol Panel->Programs->Add Remove WIndows Features (see attachment) I
How to add Timestamp to Request Response emails
Hi several of our customers have complained that the emails sent from request do not include the timestamp history of prior emails. So for example if we send emails back in forth from any email program (Outlook, Gmail) it includes the email header info from all prior emails including who sent the email and time sent. Is there a way to change the default reply template to mimic this behavior?
Upgrade path from 8102 to 9702
Hello, Is there a way to upgrade our PMP 8102 to 9702 without going through all of the upgrade packs? Is there documentation on having how to perform a fresh install of 9702 and then importing our settings from our 8102 instance? Thanks
End of Life for version 8102
Hello, Is there a webpage which documents when will a version of PMP will no longer be supported? Our current PMP is 8102, and we want to know when will the support for this version end. Thanks
PasswordManager Pro Port requirements
If you run PasswordManager on a Windows host and would like to do agentless mode for password resets, how does that connection take place? What ports are used?
Login with LDAP sync
We bought Password Manager Pro and it was running fine. But now users cannot login with LDAP. The action performed says "User Authentication Failed" and the reason is "LDAP Authentication". But administrators are abled to login without errors. What's the problem? May you help me? Regards.
Help needed [Resolved]: Auto-assign Manager to Technician script in change management
Hello! We have renamed LineManager to IT Manager and Requester to ChangeTechnician in the change module. We would like to auto-assign the IT Manager to the ChangeTechnician based on the change that each IT Manager will be responsible for. I have written a script however, it is not currently working. Can someone take a look and tell me what I am doing incorrectly? We are using PGSQL on 9.4.9413. var INITIATOR = $CS.getValue("INITIATOR"); if (INITIATOR == "John Doe") { $CS.setText("TECHNICIAN","Jane
Next Page
