Both techician and requester for different sites
Hi all
in a customer SDP configuration there are a lot of techichian dedicated to support a specific site (called Field) but at the same time they could be requester for a different site (called HQ).
There is the way to "switch" view from techician to requester?
If i assign them also for HQ they can manage also other tickets.
Thanks
in a customer SDP configuration there are a lot of techichian dedicated to support a specific site (called Field) but at the same time they could be requester for a different site (called HQ).
There is the way to "switch" view from techician to requester?
If i assign them also for HQ they can manage also other tickets.
Thanks