Request - Assign Tech, auto select their group
When assigning technicians, you select the group and then the technician drop down has whoever is in that group.
Possible via trigger or other to reverse that? When I select a technician, I want the group to automatically populate with that tech's group. If multiple, give me the first as default.
It would automate the assign process and remove a step and also force the group field to always be populated.
Topic Participants
David Timm
Jack Hart
Dinesh Bhaskaran
Demetrius
Russ N