Fix for the Mobile Device Manager Plus server port in use issue
Hello, Greetings from ManageEngine Mobile Device Manager Plus! A recently released Windows patch causes the restart of an SQL server to fail while displaying an error "TCP port in use", despite the port being free. This issue also affects the restart of the Mobile Device Manager Plus server. A temporary fix to this issue is to restart the system. Windows has provided the permanent solution in the following updates. OS Problematic Update Fixed In Windows 7 Service Pack 1 Windows Server 2008 R2 Service
Ticket reopen rate: The metric that you're probably not tracking
Reopened tickets are a matter of serious concern for help desk managers because it can mess up technicians' current work schedule and put them under additional pressure. They also negatively impact daily resolution target and pose serious threats to SLA compliance. Which is why it's important for help desk staff to closely monitor reopened tickets and keep the numbers in check. However, looking at the number of reopened tickets alone will not give you the full picture. To understand its true scale
Notification of disconnection from SQL database
Opmanager V12.3.136 on Windows 2008 R2 with MSSQL DB As per the question subject, is there any way of being notified if connection to the Opmanager database is lost? This happened recently causing Opmanager to stop working. There was a previous post about a similar thing a while back: https://pitstop.manageengine.com/portal/community/topic/opmanager-losing-connection-with-sql-server-database Thanks Justin
Rest API in Node.js
Hi.. I want to ask.. how do I integrate Opmanager with my application which have been built using node.js? My plan is to use the Rest API in opmanager to make my application enable to receive any information from opmanager
Report all asset of inventory
Please help me, i want to report all asset of inventory 1) Database: PGSQL 2) Version and Build of ServiceDesk plus : 9.2 Build 9225 Please include all Product Type of asset. 1) Location 2) Site 3) Department 4) Domain Name 5) Manufacturer 6) Model 7) Product 8) Service Tag 9) Serial Number 10) Barcode 11) Machine Name 12) Description 13) Total Memory 14) System Type 15) Service Pack 16) Total Hard Disk Size 17) Processor Name 18) Processor Count 19) Processor Speed (in MHz) 20) Acquisition Date
Can't save rule in "Fields & form rules"
Hello, I need a rule, which change Status field from "Öpen" to "Appointed" by assigning Technician. I have a role "SDAdmin" and I can't save rule in "Fields & form rules". I create the following rule: Event: on field change - Technician Conditions: Technician field - criteria: not empty Actions: Set field - Status field - "appointed" Then click to "Save "but nothing happens.
Disable quick link side panel
I don't know what it is officially called, but the collapsible side menu on the left-hand side of the screen. Is there a way to disable this in the other products? (specifically ADSelfService Plus) Thanks Bob
Not realy working with SSL
What I've noticed is that AD360 doesn't really work once SSL has been enabled on all the other products. Once I enabled SSL I get an error on the Dashboard page saying: Component Temporarily Unavailable. Possible Causes: * Component may have been stopped/shut down. * Hostname/Port number of the component may have been changed. * Temporary Network problem when connecting to the component. Even though all the components are setup properly in the Admin | Administration | AD360 Intergration Thing is
Simplified SSL enabling option in UI
If you are on build 12.3.181 and above, you don't have to open the command prompt and run those complex open ssl commands to import the certificates into OpManager, NetFlow analyzer, Network Configuration, Oputils and Firewall Analyzer. Now everything is in UI and intuitive. Please refer this help guide link. https://www.manageengine.com/network-monitoring/help/enabling-https-configuration.html
Missing some security events
ADManager is missing some security events like created users, disabled users. I think it's because active directory doesn't have those events activated. How do I actívate those events?
CSV export
I need to export selected AD user fields to CSV like the CSV import. Is there an Export option available for users? Where can I find it?
AD Bulk Import
I'm currently using the free version of ADManager (6.6.3), when I attempt to bulk import users I get this error: Could not update more than 100 objects. License level exceeded. I've tried importing 5 users but still get the error. This was working fine prior to it reverting to the free version and a co-worker with a separate instance (free v6.5) it works fine using the same file I'm trying to use. Any thoughts? I tried rebooting the workstation where ADManager is installed and deleting and re-adding
Technicians - Remove login vs Delete vs change to requester
Hi dears, *What is the cons. and pros. for Technicians - Remove login vs Delete vs change to requester *What is the best practice process steps for removing a technician left the company (without any impact) ? Regards,
Disabling AD accounts
Is there a way in ADManager Plus to disable an AD account on a specific date?
Is it possible to send a welcome email to newly created users?
Hi, Is it possible to send a welcome email to newly created users using ADManager Plus? I know there is no straight way to do it but is there a work around?
Enable-CsUser error
We have a template process that creates the AD user object and O365 mailbox fine. It then creates the Skype account BUT this is on-premise, not in the cloud. The issue we sometimes run into is that we encounter the attached error. Basically this means that the Skype account wasn’t created. This issue can be resolved by connecting to the server that ADManager is installed on and creating a persistent connection to the Skype server – this URL goes through this process. https://blogs.technet.microsoft.com/ilvancri/2010/11/25/using-remote-powershell-to-connect-to-lync/
Import a list of "member of" groups
Hello everyone Is it possible to import a list of groups into the AD user's "member of" option ? If I select the user account and choose the register "Account" and open "member of" and "add groups". I would like import a list of groups.... greeting Steve
AD Manager Plus Slowness in processing information
It seems there is a lag every time you add a line of information when you are creating new users in AD Manager plus. For example, when creating a new user, you put in the first name and have to wait 5 or so seconds before you are allowed to type in the last name. Then you have to wait after you type in the last name etc. Is this normal? Anyone know of a way to speed the system up?
ADManager
Dear All I'm new in using ADmanager, now I would like to send mail to new user when create it, e.g new user name is David Johnson, and his mail address is david.j@dns.com, so I would like to send a mail to him with subject "Welcome on board David Johnson", but now I've got the subject is showing "Welcome on board david.j@dns.com", May I know how can I make it same as my requirement ? you can have a look of the attachment to see the script in the admanager UI Thanks for your answering
Add AND Remove Users from Groups based on fields
I have a automation setup to add people to a security / distribution group based on their department. However when their department changes it adds them to the new departments security group and leaves them in the old. Is there a way to have it remove them from the old as well?
How do I get detailed reports on Skype for Business audio and video calls?
Organizations use Skype for Business for improved communication and collaboration within and between teams. Skype's audio and video calls are particularly useful for employees to talk to each other and get work done on time. Exchange Reporter Plus' granular reports on the Skype for Business server allow you to: Get information about all audio and video calls—failed or otherwise. Identify users who make the most audio and video calls. Check unassigned numbers and the routing rules assigned to those
Migrate historical ticket from Servicedesk plus?
Hi I would like to know if its possible to change SDP to Supportcenter plus and migrate the historical ticket. Thanks you
Daily Report on Time to Assign / Respond / Close
Hi, I'm looking to create a report which runs daily and shows results for yesterday with; Time to Assign, Time to Respond, Time to Close in hours, also showing an average. Filtered by Incidents Only and Level is Complexity 1 Only is this possible? Currently on 9.4 Build 9409 using Postgres Many thanks, Aaron.
Report technical roles
In which table we can see the information for the roles assigment to the cmbd option?
Start mail fetching automatically
Hello, Is there any way to accomplish this? Via a script or something within the servicedesk database? When fetching stops for us, it is normally early in the morning during a VM snapshot, since that stops the VM's connection temporarily and causing the mail fetching to stop. Are there any scripts, API calls, or database changes we can make to start mail fetching so we can possibly run it on a schedule to re-start mail fetching after the Snapshot, or incorporate retries into mail fetching so that
Using one domain service account for multiple domains
Hello, I am setting up DC in our environment for the first time. I have used it before at my previous company but on a single domain. My current environment has 4 separate domains and I was wondering if there was a way for me to add domains via one service account thats on the top level of the forest? When adding credentials in SoM is specifically states not to prefix the username with a domain. Any help would be appreciated.
Scheduled Task Reset
We are having issues with Scheduled Task resets. Seems like Discovery fails and since it doesn't discover anything only the AD password gets reset. The worse part is we get a report stating passwords were successfully changed which is only true for the AD side. For me it's two issues. Discovery failing which is a technical issue and the second being a design issue. I don't think Scheduled Task and Service Accounts should rely on discovery and rather a defined association between server, task and
NOC view
Hi. I am trying to create a NOC View for our big screen in the office, so we can see what is going on. I would like the Recent Alarms widget so I can see the latest alarms coming in. But it is really annoying that we have to look at a big chart showing how many alarms you have. (See attachment) That takes the view and you are not able to see what kind of alarm you have. Is it possible to remove the chart from the widget? Thanks Torsten
Live chat is not functioning - SDP 9.3 Build 9332
Hi experts, My live chat is not functioning. I have configured the settings as per link below: https://help.servicedeskplus.com/configurations/helpdesk/configuring_chat_settings.html During testing, online technicians didn't get messages sent to support group by requester. The messages became missed chat as seen in chat settings by Administrator. Is there any pre-requisite steps need to be done such as open firewall port etc? Kindly help ASAP as I need to do demo to our users next week. Looking forward
Finally upgraded to enhanced APD and need some help understanding what i am looking at
We finally upgraded to the new APD model. We upgraded from .190 to .239. What i am trying to understand is what am i looking at and the methodology in place so that i can track success, failures and how the process is developing during the actual deployment windows. This is a test job I set up. I set it up yesterday (Aug 5th). These screen shots are from the next day (August 6th) When we go in the job we see the deployment summary which is 227 successes You can see in the configs this is set to
Export Solutions with keywords
Can i get the pgsql query to export all solutions including keywords please? Im running version 9.4
Calculate difference between two columns into a separate table
Hi team, I need to calculate the difference between 2 tables and create a 3rd table to show the difference. Eg: Screen shot attached for the tables I want to calculate. Thanks.
[Tips & Tricks] How to prevent concurrent logins for a user in ADSelfService Plus
Concurrent logins can lead to the use of valid credentials by illegitimate personnel at the same time as the legitimate user to authenticate to the network. This could lead to multiple security issues within the organization like misuse of the user's personal information or resources to perform unauthorized actions. This can also result in the user being wrongly held accountable for the harmful actions of another user with malicious intent. In ADSelfService Plus, when a user is logged in from multiple clients,
Is there any way we can do (Contract Billing) for hours of consumption? Or subject.
Hello, We have some customers in our MSP Service Desk. We use the contracts option (Contractual Billing). In this option, it is very important to use the expiration date of the contract. Question: Is there any way to make a "contract" for hours? Suppose we sell hours plans for service. Example: We sell 4 hours of service to a customer, so he could only use 4 hours of service. Thank you very much,
Additional 'Levels' In Request Catalogue
Hi, We have been building our Service Catalogue for ICT, Communications and Facilities Management. To show which Categories apply to which Business Area we have prefaced them with ICT, COM, FAC. However, it would be better for us if we could have had a High Level Category for each Business Area, with sub Categories within, then the Templates in the sub Categories. Does anyone know if this is even possible using SDP? We are getting quite a few people who are commenting that they have seen such functionality
Remind requesters to close their resolved ticket by email
Hi I want to send reminder email to requesters to close their resolved ticket. How can i do that?
Multiple Email for SDP Communication
Hi, How to setup multiple email for SDP communication? Currently have successfully setup primary email id for SDP Communication, however there is new Template for new group to communicate. Please assist.
Data Look up.
How can i reference data in a user table into a field on a template? I have created a field on a template, as part of our password reset process, that needs to reference the user table to pull a date out whenever the user name is added
Field and form rules - actions - custom script
Hi, I'm trying to find a way to make an adjustment to the "Start Date" field on a service request form. I would like to add a custom script so that it will subtract lets say, 10 days from whatever date the requester sets as the start date. That way the technician can get a headstart. In addition to that, I would like the subtracted days to be different based on the ticket priority value. If it's high priority, we get a bigger headstart. Does this sound like the best way to approach this scenario?
Migrating from MS SQL to MS SQL
Does anyone know how to point Exchange Reporter, AD SelfService, AD Manager, AD Audit to a new SQL server after the initial migration has already been done? We are migrating to a new SQL server and all of our programs are running on SQL (not PostGRE). I can easily back them up and restore them to the new SQL server, but I can't figure out how to point the programs to the new SQL server. I tried the changeDB.bat, but it doesn't work since the "DB already exists".
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