Generate technician wise report in tabular format with Custom details
Dear Team We need to generate the report with following details in tabular format. Report should be technician wise : 1. Total Call logged 2. Total Closed Call 3. Total Pending Call 4. Total On Hold Call 5. Total SLA Violated Call Data base: Inbuilt Database in Windows Please suggest and guide me. Thanks for Advance.
Generate technician wise report in tabular format with Custom details
Dear Team We need to generate the report with following details in tabular format. Tool Used: Manage engine Service desk Plus Report should be technician wise : 1. Total Closed Call 2. Total Pending Call 3. Total On Hold Call 4. Total SLA Violated Call Data base: Inbuilt Database in Windows Please suggest and guide me. Thanks for Advance.
Up to Date Admin Guide PDF for Desktop Central
Hi, Is there anywhere I can find an up to date PDF for the admin guide for DesktopCentral? The only information I can find via Google is a PDF from 2010 and the other documentation is in knowledge base format. I need it to be something I can reference (and include in a submission) for a compliance report. Regards, Josh
Service Desk Portal
Hi there, Is there a way of embedding a public report graph on the service desk portal for requesters to view as a widget? Thanks in advance.
Sites from AD Wrong
The user information being pulled from AD is wrong. The site where the user resides is not the same as what is in the Active Directory contacts list.
Greet the Applictions Manager team at Ignite 2018!
The most anticipated event of the year is here! Microsoft Ignite 2018 is all set to take place in the beautiful city of Florida, from September 24-28. We're looking forward to having insightful conversations with customers, partners, and community enthusiasts at Ignite 2018. Meet team Applications Manager at Booth #440: Here's a glimpse into what Applications Manager can offer : Monitor the health, performance, availability, and configuration of Microsoft applications including operating systems
View asset history issue
Hi SD version 9.4 build 9414 When I try view asset history tab I get error. UPD. This is strange, but asset history tab show without error for assets with Disposed state.... UPD 2. With disabled "Pass-through authentication" option I get error as screenshot "Capture-2.jpg". With enbled "Pass-through authentication" option, I get this error on full page and page redirected to "https://hostname/AuthError.jsp?ErrorMsg=Sorry%20an%20error%20has%20occurred"
Adobe Flash Player
I am having issue downloading the patches for adobe Flash Player for IE (30.0.0.154) - APSB18-25 patch id 307927 and 307925 Adobe Flash Player NPAPI (30.0.0.154) - APSB18-25 when I try to go to the location of the patch http://fpdownload.macromedia.com/pub/flashplayer/pdc/30.0.0.154/install_flash_player_ax.exe the page is displaying a 404 error The requested URL /pub/flashplayer/pdc/30.0.0.154/install_flash_player_ax.exe was not found on this server. This is the same for both patches. Is there
Maps Info
Hi, I would like know if it is possible to use another tool (i.e. OpenStreetMap or ArcGis) instead of Google Maps in OpManager.
Maps in OoManager
Hi, is there the possibility to link OpManager to a map viewer like ArcGis or OpenStreetMap instead of Google Maps?
Rest Api Opmanager getDataCollectionRow
http://172.16.11.54/api/json/diagnostics/getDataCollectionRow?apiKey=f42803775f7cdfe53d10d6a91383ca7f&fromTime=2018-09-09%2000:01:15&toTime=2018-09-09%2023:59:15 i do not see data Row in Rest , please give me solution
Only send email acknowledgement to requester for tickets created by email
Short version: Is there any way to only send the email acknowledgement to a requester when the incident has been created due to them sending us an email? Or alternatively, can it be disabled for incidents which we create ourselves in the web interface? Long version: When a user emails us, we want them to get the acknowledgement email. When we create an incident ourselves directly in the web interface, we don't want the requester to be sent an acknowledgement email. This is because they have usually
Turn off Notifications when Request logged through SS portal
Guys, Can anyone think of a way to turn off notifications when someone has logged their request via the Self Service Portal, yet keep them if logged by email or by phone? As someone has pointed out, if they are using the portal then they know the call is logged and how to get back to it if they want to check on how it is progressing. Thanks In Anticipation Ian
How to back up your Exchange Online environment?
Description Microsoft Exchange Online allows users to communicate and work from anywhere and at anytime, without organizations having to expend resources to maintain an on-premises Exchange environment. While Microsoft provides extensive archiving capabilities, it does not provide the option to perform a traditional backup of Exchange Online data. Accidentally deleted emails, contacts, or other Exchange Online items are stored in the deleted items folder for a set period ( 14 days by default but
Add note with Powershell and API V3
Hi, We have existing scripts that utilizes API V2 to add notes to requests, and it works fine. Now we want to update those scripts to use API V3, and I can't get it working. We are running SD+ 9411 by the way. Can anyone provide a working example, or point out what I am doing wroing? Thanks in advance, Rasmus This is what I have coded, which returns a status code of 4007 (failed): # GLOBAL VARIABLES $sdphost = "http://servicedesk-url/" $techkey = "XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX" # CREATE NOTE
User Login Exists
Hi Guys, I had deleted the a user login and I need to use the same user login How can I achieve this. I'm having >> "Login with same name already exists" #John
De-Provisioning Accounts using tasks
This may be a feature request, but I wanted to see if I just missed if this was possible and I just missed it: In our de-provisioning process, we have a requirement to sign off on each different system where we terminate access. We thought the best way to ensure we are getting each system account shut down and have a record of it is to make a task for each. This results in about 20 tasks. The tasks are all assigned to a support group but aren't assigned an owner. There are two challenges with this
Using the API to search all request with something in the title?
Is it possible to use the API to get all requests that contain a certain value in the title/subject? For example could I retrieve all requests with "network" in the title/subject?
remote control
I'm trying to be remotely connected and it's giving me error
VPN to update cached credentials
Hi, I have reset a password via the GINA tool on the lock screen of a Windows 10 computer that is off the network. The password has reset in A/D however the VPN connection to update the local cached credentials doesn't appear to be working. I notice that I have an extra icon in my lock screen and when I click on it I have a "ADSSPNativeVPN" login and password box appear. Do I manually need to log into the VPN to have the locally cached credentials updated? Would be good if there was a proper user
Not getting manage engine desktop central Your ticket has been created
I have had to submit a few tickets recently and have not gotten the automated email Your ticket has been created with the ticket number. I only get Your file has been uploaded successfully to our server and also an email has been sent to. Is there any issue with this ticketing system?
Change Management - Adding an option to the Planning stage?
Hello! I am working on tweaking our Change Management workflow, and I need to add a specific field to the planning stage for a specific form that needs to be done for each RFC at our company. Currently, the options in the Planning stage are Impact, Roll Out Plan, Backout Plan, Check List, and Downtime. I want to simply add another option there for this form which would can function exactly like these other options (with and "Edit" and "Attach a file" options). I cannot find a place within the Change
Duplicate sites
Is it possible to delete a site? When I try I get the message "WARNING :Site cannot be deleted as it is being used by a module."
Incident Template
Can I hide to requester the drop-down list "Change Template" during creation? Thanks
Ajax load problem with Firefox
Since upgrade to build 9700 we have a problem after an new login to the password managment, the ajax request gets stuck and the page does not load. We don't have the problem with Chrome! In the debug console we see the follow errors: TypeError: form is undefined[ PassTrixMain.cc:218:9 Error: You can't insert an element into the DOM that has already been inserted ember.min.js:4 TypeError: document.getElementById(...) is null PassTrixMain.cc:143:13
View passwords on some resources but have hidden passwords on other resources
Hi, I have two resources. Resource1 is an Active Directory server with an account managed in PMP. Resource2 is a Windows member server and PMP is managing the local Administrator account. I have a test user that is a member of the following two groups: Group1-View - This group has view access to the account in Resource1. Group2-RDP - This group has view access to the local Administrator account in Resource2. Also under User Group Privileges, Allow plain text view of passwords... has been UNCHECKED
OP Manager Migratation 64 to 32 bit
Hi All ^_^ We are new to this product Manage Engine. Here are the tasks or scenario. Our client is also new to ME OPManager. They have an existing OP Manager which is 64 bit, they already have a configuration or they already added some devices like VM, router and switches but they also want to add their firewall (smart-one checkpoint) but as per our client they are unable to add this firewall device to OP manager because of compatibility issue, need 32bit version to add firewall. My solution is to
IT analytics in 90 seconds: Keyword cloud report
The keyword cloud report gives help desk managers a glimpse at areas that need their attention. Click the button below to download a 30-day free trial of Analytics Plus. To download ServiceDesk Plus, click here.
Manufacturer list
Users of the Asset module is wondering if there is a way to modify the list of Manufacturers. It needs to be cleaned up.
IT analytics in 90 seconds: Keyword cloud report
The keyword cloud report gives help desk managers a glimpse at areas that need their attention. Click the button below download a 30-day free trial of Analytics Plus. To download ServiceDesk Plus, click here.
IT analytics in 90 seconds: Keyword cloud report
The keyword cloud report gives help desk managers a glimpse at areas that need their attentions. Click here to download a 30-day free trial of Analytics Plus. To download ServiceDesk Plus, click here.
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607 and
search via API
What I'm trying to achieve is to search requests by keyword (on the subject line for example). The API documentation has an entry for a search_criteria field (found under Introduction > List view fields) with a description of "Refer criteria object (For performing advanced search)" - I've searched the documentation and cannot find this criteria object. Any assistance how to search requests will be greatly appreciated p.s. the documentation for the APIs seems to be all over the place, it would be
How to change Closure Code via API
Hello. I wrote next powershell script for changing closure code $inputData = @" <Operation> <Details> <closurecode>Failed</closurecode> </Details> </Operation> "@ $postParams = @{OPERATION_NAME = 'EDIT_REQUEST' ;TECHNICIAN_KEY = 'KEY' ;INPUT_DATA = $inputData } $URI = "http://servicedesk.local/sdpapi/request/3" Invoke-WebRequest -Uri $URI -Method Post -Body $postParams http request executed successfully with 200 code, yet request didn't changed in MAnage Engine. How i can change request closure code
Database Schema
Hi, I am aware that I can get elements of the schema from within the Reports Module, but sometimes this is not enough to answer my questions. Is it possible to obtain the full schema, including the tables that are not visible through the Reports Module? It would be extremely useful when building Query Reports, as one example. Thanks In Anticipation Ian
Dashboard Widgets - Cannot 'click through'
Guys, Since upgrading to 9409 we are finding that, on the dashboard widgets for Requests Received in last 20 Days and Requests Closed in last 20 Days, we cannot click through to the SLA Violated Requests. The click through to the list works for the non-violated, bit not for the violated, which are really the ones we are most likely to want to look at. Anyone else encountered this and anyone know the solution? Thanks In Anticipation Ian
How to change request to resolved via API?
We can edit request and change status via API to any status except "Resolved"
Regarding issue with resolve notification send to requester
The requester has to delete his / her browsing history every time to close any resolved ticket. When the requester clicked on the link to close the ticket he got the message “You are not authorized to view this page. (Requesters are allowed to closed their own resolved requests) He deleted his internet browsing history and then clicked on the same link.He was able to close the ticket after that. Tried using different browsers, same issue on all the browsers.
Note generation
Hello, I would like to know if it's possible to automatically generate a note for a service request based on a field and form rule selection Thank you
ServiceDesk Plus MSP - version 9.3- Build - 9300 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9300. Please refer the Migration path table available here and upgrade to our latest build 9300. What's new in ServiceDesk Plus - MSP 9300 ? Major Features : Quick Books Online Integration Account Based Project Templates JobSheet Customizer. Customizable Dashboards. Custom Schedules. More feature list is available here Issues Fixed SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination
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