TWTQ: Tracking data values in confidential data modifications
Hey everyone, Here's This Week's Top Question (TWTQ): Q: What is column integrity monitoring? What information does it give me? A: Log360 doesn't just give you exhaustive database audit reports - it can even tell you the actual values of data which have been modified. Any database administrator knows the value of preserving data integrity in their databases. When critical data is modified, it could negatively impact your business processes. For instance, a small change to your confidential sales
Red hat and centos patch support
Is centos and redhat patch support added on the MSP and Enterprise editions ? Info required please!
Cannot activate new license for MSP
Hello, I am trying to activate the license sent to us for the MSP version. However, I just get an error message (see attached). I've tried opening a support case unsuccessfully as well. This has been an ongoing issue for some time now.
deploy configuration that reapplies continuously
Is there a way to deploy a set of packages to systems after they are joined to the domain? Also, is there configuration I can create that always ensures a package or set of packages is always installed? Thanks
Desktop Central Wont start
After installing windows update KB4338822 on the desktop central server, the application will no longer start. Anyone else having this problem or have a resolution? EDIT: so it seems as though i can still access desktop centrals site, its just that the icon is no longer in the systray on the server and will not open when clicking the shortcut.
Modify Closure Screen for Resolved Tickets
When a ticket goes into the "Resolved" status a link is generated so the user can close the ticket. Where is the HTML that generates that screen? I would like to modify it to make sure sensitive information is not in there.
Multi Language email notification
We buy the license for Multi Language in SD 7.5 Language work fine with self portal login for user. Switch between English and French depend on they browser. My question is, there any way to set option in Admin configuration to set Site for specific language? Cause now our french user receive email notification in english, but need self portal is in french.... Maybe could be a good fix or feature in next version.
overall summery report by company
hi , I'm looking for the same query for each company .. version : 9.3 Build 9334 thanks SELECT count(wo.workorderid) "Total", count(case when std.statusname='Assigned' THEN 1 ELSE NULL END) "Assigned", count(case when std.statusname='Resolved' THEN 1 ELSE NULL END) "Resolved", count(case when std.ISPENDING='1' THEN 1 ELSE NULL END) "Pending Requests" , count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE
Manager
Buenos dias, estoy teniendo inconvenientes para colocar el atributo Manager, me da un error en rojo, estoy utilizando la hoja CSV con el sAMAccountName y el manager, pero me da un error, podrian ayudarme por favor.
Software Prohidos
Buenas noches, tengo un tiempo usando la herramienta, pero tengo inconvenientes para desinstalar software prohibidos, tales como Anydesk, Spotify, TeamViewer entre otros, dice deisnstalacion iniciada, pero nunca completa, necesito ayuda para desinstalar estas apps sin que el usuario se de cuenta, le he puesto todos los comandos Siletn, VerySilent, S
Technician on leave
Is there a way to have a tech on leave for a few hours, or do we only have full day options>
SDF-59459 - Adroid App Notifications
Is there any update to this feature request? This is causing some major workflow hindrances to some of our mobile users.
O365 Manager Plus latest build 4209 now supports MFA-enabled account configuration!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4209 now supports MFA-enabled Office 365 account configuration. Highlights: Support for MFA-enabled accounts: In Tenant Settings, users can now configure MFA-enabled Office 365 and federated accounts using app password. Create custom monitoring profiles: In addition to the default monitoring profiles, create custom profiles to monitor selected components of Office 365 services. Configure real-time
Request Collaboration
Dear Customers, In order to help technicians who are working on the same request to keep track of all the request-related activities, we will be introducing the Request Collaboration feature for ServiceDesk Plus OnDemand. Technicians will be instantly notified of each others activities through a float notification in the Request details page. As a heads up before this feature release, you can refer to the below screenshots for a quick preview on the feature and the options that will be introduced.
timespent with account and non-operational hour in reports
I need a query for the timespent reports highlighting or adding the operational hours and non-operational hours . Existing query: SELECT wo.WORKORDERID AS "Request ID", ad.ORG_NAME AS "Account", rtdef.NAME AS "Request Type", wo.TITLE AS "Subject", ct.TIMESPENT AS "Time Spent", rctd.FIRST_NAME AS "Time Spent Technician", ct.TS_STARTTIME AS "Time Spent Starttime", ct.TS_ENDTIME AS "Time Spent Endtime", ct.DESCRIPTION AS "Time Spent Description" FROM WorkOrder wo LEFT JOIN WorkOrderToCharge wotoc ON
Query reports in SDP On demand
Hi I may be being daft here, but how do I create new query reports on SDP On Demand?
Error in Back-up after upgrade to 9414
After upgrade to service desk plus 9414, the backup schedules doesn't include file attachments and it gets back error. The backup is just include data not attachment files and it says partial backup.
Multi-stage Approval Requests
If one stage rejects a request, but after receiving additional information wants to approve the request is this possible without resubmitting the request and making the higher level approvers process again?
July 27 - Updates - Have ideas
Solutions I am the admin of our solutions. It would be great if I were notified of comments added to a solution. (I didn't test to see if this occurred or not.) Broadcast Message I have my techs in IT Groups. I would love to be able to send out a broadcast based on these groups (in addition to just Technicians and Requesters). Would also like to be able to setup either a business rule or form rule using the broadcast message. My Pending Requests and Tasks While I now do see tasks under this option
Login with AD account from mobile site not working (works from desktop site)
We use AD authentication, and I can login from SDP’s desktop web site AND from IOS mobile app to SDP. BUT, I cannot login from the mobile site that is displayed when I use my iPhone’s browser. I’m getting a message saying “Username or password incorrect” (but the password works fine when I request the “desktop site” instead). See attached image for reference. The problem is that our users and technicians use the mobile app, and when they are reading requests’ conversations that have links to any
Adding a Service Monitor
Hi, I am trying to add a service monitor for one of our servers but I'm getting the following error: 'Windows services could not be monitored for this device. To enable windows service monitoring, you have to configure an administrator username and password for this device.' How do I rectify this?
Change Status when a reply is received from the Requestor
Hi, We currently put Requests into a Status of 'Awaiting Customer Response' when we ask a question of the Requester. Is there a way to automatically change the Status, thereby starting the SLA clock, when the Requester replies? Thanks In Anticipation Ian
Simple(?) username change.
We're changing our naming convention for a large group of our AD users (in various OUs). I've got a CSV list of all the new desired Usernames. New to ADManager Plus, can someone point me to the right place to see how to do this? I suspect it's simple but I can't quite figure it out. The Sample CSV I grabbed is a bit confusing - it has the "sAMAccountName" field and then other fields that I don't intend to change (so, seems like a poor sample for me). What do I need in my CSV to identify my current
Desktop Central report computer with FileVoult
Hi, how can I get a report about FileVoult enabled (and details) computer? Regards
CMDB Baseline
Hello We are trying to implement the BAI10 Cobit process which refers to having a baseline for your CMDB. I was checking past posts and I found that this was requested in SDF-52890 4 years ago but I didn´t find any additional information. Is thsi a feature on SDP? if not, how do you recommend us to manage a quarterly snapshoy of the CMDB that we can use to track changes? Regards
Attachments in solutions
Hallo. When I insert an attachment to a solution and close the request, it is not sent by mail to the author. I have to first send the attachment through the answer, then close the request. This is not convenient, because many authors do not use the portal, but only by mail. Thank you and have a nice day.
Hide the List Mean of the Incidence request & service request
Dear Support, Is possible to hide the List of the Incidence request as well as the Service Request..PFA
Solve and Close button for requester...
Fradmin 03 Aug 2018 11:37 AM ( just now ) Hello, is there any function within the software, which allows the requester to close the incident without the need to solve it from a technician first? Preferably would be an button like "Solved, close now".. Thanks in advance guys! Fradmin
Upgrade Manage Engine from 9.2 (9238) to 9.4 (9414)
We need to upgrade our Manage Engine from 9.2 (9238) to 9.4 (9414). We look at https://www.manageengine.com/products/service-desk/service-packs.html but there aren't steps from our version. Anyone could help us?
Error in download attachments after upgrade to 9414
In build 9414, there is problem in download attachment after submit requests. When you attach pdf or office documents (xls, doc, docx,....), after submit request, it cannot be downloaded by technicians. Again, it repeats in change requests.
Report for software change in month
Hi, Can i get report of software instaled and uninstalled in month. I saw it in Detailed Audit Trail Reports but i could not export to excel file. Thank you, Khanh
How does third party patching behave when the software to be patched is running?
If third party patching is enabled during the refresh cycle, how does it behave if the software to be patched is running? Does it skip the install, fail, or try to shut down the third party software to run the patch? Thank you!
Cisco IOS Bulk Update/ Automation.
Hello, I have 50 or so Cisco switches in need of IOS image update. Is there an OPManager module capable of this? Has anyone used OPManager to perform this task? Thank you
Atlassian Cloud Outbound Integration
Hi, I seem to have issue with the Atlassian Cloud Outbound integration. I've entered by details correctly, the form is able to populate the drop downs with my issue types and projects. But its not creating the issue inside jira despite selecting in my profiles and escalation policies. I've attached images of my profiler and outbound form. Has anyone managed to get their integration working
Photo Attribute used in ADSelfService
Where does the user's photo come from? We have deleted all our user photo's (long story) but there are a number of users that still show a photo. I have checked and none of these users have the photo, or jpegPhoto or thumbnailLogo or thumbnail Photo attributes populated! I have cleared cache, new profile and even a new workstation, but the photo remains. Thanks Bob
Password Synchronization with Novell eDirectory (openLDAP)
How do you setup an openLDAP Password Sync? Specifically I want to link an old Novell eDirectory (more or less openLDAP) change the passwords at the same time. I've followed the documentation (what I can find) and it doesn't really seem to be the right. The "Domain Name" in the example say (dc=example,dc=com) but we use (o=companyname) As for the user, the FQDN would be (cn=admin,ou=admins,o=companyname) but I eventually tried just cn=admin,ou=admins hoping that it would append the "Domain Name"
issue with format of Password Expiry notification
Since updating to version 5.6 (5600), the formatting of the email for Password Expiring is not following the spacing and character settings we used in the editor. The text is all saved without formatting. Also, we can not delete the existing notification (in attempts to create a new one). Creating yet another one seems to save, but it does not show up. We are using the Free edition of the SelfService Plus for password expire notifications.
Restore database
I am trying to restore our production database to our test database and it is asking for the password to the database. They are both on the same version 9413 and SQL 2012. I am not sure what the password is. How do I query the password?
Mail SSL/TLS
Hi, I have a problem ... We have been testing SD Plus v9.1 Build 9100 and everything is fine. But since they made changes to our mail server, the application stopped sending notifications. I have configured everything as requested by the server configuration, but it has been in vain. My mail server is with cPanel. Attached photos.
Certificate install for service desk
i want to install Local CA for ServiceDesk, But i dont get .REQ extetion file, Can you help me please ?
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