O365 Manager Plus 4212 released with new Management Tasks!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4212. This build comes with 10 new Management tasks and 3 enhancements. Highlights: O365 Manager Plus now allows you to perform 10 new management tasks: Disable Outlook Auto-mapping: Disable Exchange Online mailboxes from being auto-mapped to the Outlook client of users with full access permission. Set Mail Forwarding: Enable or disable email forwarding, and configure forwarding addresses for shared
Netflow export Cisco ASR9K to Netflow Analyzer
I've configured netflow on our Cisco ASR9001 to export flows to Netflow Analyzer. However i'm not seeing: 1. any IN traffic in Netflow Analyzer. Only seeing OUT traffic 2. The OUT traffic shown in Netflow Analyzer is just a fraction of the actual traffic on the interface I've kept the sampling rate on the Netflow Analyzer interfaces to the default of 1. Is there some specfic configuration rquired on the ASR9K's to work with Netflow Analyzer and also what is the recommeded sampling rate ?
Script blocked by the browser on the login page
We are experiencing the following issue: When users are logging in, the browser does not load the required script and just hangs there. If the user refreshes the page (F5), they are already logged in and can continue. This has been tested with multiple browsers - screenshots from Chrome and Edge are attached. The ADSS build number is 5600 Has anyone had this before - any ideas? Thanks
large files mdmp extention
Hello, After a support session from one of the ManageEngine employees we've got a large ADManageEngine folder filled with .MDMP files. The folder is about 10GB in size, "8,16GB" files in the \bin\ folder, all files with the following names: hs_err_pid276.mdmp - 246mb hs_err_pid868.mdmp - 260mb hs_err_pid1572.mdmp - 258mb hs_err_pid1708.mdmp - 255mb hs_err_pid3032.mdmp - 252mb What can i do with the files? Can i delete them all?
ADSelfService enrolled and non-enrolled database table column names
Does anyone know the table column name that stores enrolled and non-enrolled users? I are looking to add non-enroll users to an Active Directory group and since ADSelfService doesn't remove users from AD groups, I am working on a script to remove users from the AD group once they are enrolled.
Pre-Configure IOS App
Hi all We use VMWare AirWatch for our MDM and when i deploy the android app, i can preconfigure the webaddress, port and protocol as part of the deployment, but i cannot seem to be able to see this in the IOS version. Does anyone know if it is possible and if so how to do it? Thanks.
Invalid Email-ID
Hi. Trying to run through the Mobile App Deployment wizard and at the second stage "Getting CSR Signed from ManageEngine" I'm asked to enter a From Mail-ID. I enter a valid address but I get an error saying "Invalid Email_ID" Any ideas?
DNS refresh?
Is there a way to refresh/flush the DNS when trying to install the GINA? There are a lot of computers that have incorrect and old DNS/IP details so the server cannot find them.
Upgrade from 12.3.171 to 12.3.195
Support, We just upgraded OpManager Central and Probes to version 12.3.171 but would like to upgrade to latest. Is there a way to get a service pack for 12.3.195? Thanks.
Being able to change the lease notification template.
Hi, Could it be possible to change the Leased asset notification template? We would like for the text to be a bit more user-friendly; and if possible to not send it to the asset owner on a daily basis.. for us it would suffice to remind them every Tuesday and Friday or alike.
Maximum of 30000 records in SDP Reports
What's the best way return more that 30000 rows when extracting bulk data month from SDP in a scheduled monthly report please?
Schedule reports with filters?
Is it possible to schedule a report with a filter applied? For example, my goal is to schedule a report on unlicensed mailboxes. I want check "Don't send empty reports" and only receive the report when there is a "real" user with an unlicensed mailbox. This would work if I could apply a filter to remove the Discovery Search Mailbox for the schedule report. Thanks, Michael
Define Request and Incident
Hi ManageEngine guys, Can you define or tell me what do you mean by REQUEST and what it means as an Incident in Support terms. I am confused, when you all call Incidents as requests and requests as incidents. Thanks John
v9.3 Build 9300 - Not MSP version - Where can I download it from?
I am looking for v9.3 Build 9300. Not the MSP version. Where can I find it? Can someone from ManageEngine let me know where I can find it.
Create a request from a Report
I want to create a request from a scheduled report. Background: The report extract a certain range of calls which need some additional action/verifying. I want to assign this report to a certain group for action. I though of emailing it back to the system but it might not be the best option. Any Idea's/Scripts ? Regards
Join us in London for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We're excited to announce that registration for ManageEngine User Conference in London, UK is now open. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Date : September 18 & 19 Venue : Hilton London Metropole (West Wing) 225, Edgware Road, London, W2 1JU United Kingdom What's in it for you: Talk to our experts in 1:1 sessions, and get all your
site details in incident creation screen
Dear team, any one can suggest the how to get the site details field in incident creation screen by requester. so that we can ask requester to fill the field on which site asset is currently located , it will be useful for technican to attend call in less time. regard, Manoj
Servicedesk plus
Is there some kind of tool, in Service desk Plus, that is enable to leave the reminder but for groups.
Note generation
Hello, I would like to know if it's possible to automatically generate a note for a service request based on a field and form rule selection Thank you
Delete Categories / Sub-Categories
Hi We are tidying up our categories and sub-categories and want to check what will happen if a category or sub-category has been used and we delete it? Will it be removed from any calls which are still open? Will it be deleted or are we not able to? Your help is appreciated. Thanks
Who the email was sent to
Hi. When someone sends an email to multiple recipients, including our service desk account, there doesn't seem to be any way inside service desk plus to see who the email was also sent to?
I do not count with email reception in the plataform engine
Hi Colleagues, Could you help us with the issue since September 1 we stopped receiving emails for the cases we handle on the platform, as I can fix it. Thanks you for your help. Best Regards Luis Mendez
printing of tasks in print preview
Hello, When will be it possible to print tasks and task comments from the print preview option for service requests and incidents Thank you
Cisco Switch SG300-28 cannot add to OP Manager
Hi All, I have a problem when I add a SG300-28 Switch (SRW2024-K9 V02) with SSH Credential. I attach some pics to show the problem. Please help me fix it. Thank you so much!
Update requesters E-Mail with API
Hi, Trying to write a PS-script that update requesters E-Mail with the SDP-API. The script works and I'm able to update other parameters, for example "Mobile", but not the E-Mail parameter even though i get a response stating that the result was succesfull. The PS-script looks like this: $apikey = "techkey" $url = "sdphost" $inputData = @" <?xml version='1.0' encoding='UTF-8'?> <API version='1.0' > <citype> <name>Requester</name> <criterias> <criteria>
Upgrade to 9440 - SQL Server issue
I upgraded from v9.3 build 9335 to 9440 and it looked as if everything went well. I did backup the DB and everything and this is in our test environment. Unfortunately, after it finished installing everything I started the service and it would not start. Then I went and checked the tasks and found that there is lot of Postgres processes running. I had pointed the DB to SQL in my previous install and now it ilooks like there is Postgres running. Why would Postrgress processes run when I have the DB
F&F Rule script to prevent submission of request if field entry criteria not met
I'm looking for ideas on how to prevent users from completing the submission of a request if they haven't appropriately filled in certain fields. I have a template with 4 Yes/No pick list fields. At least one of these fields should be answered with a "Yes" value before submitting the request. Each field is mandated, but a user could still pick a "No" value for each and try to submit the request. I can use a script on an "On Form Submit" Field & Form Rule to pop up an alert saying that a "Yes" needs
Service Desk Plus Upgrade Failure
I am trying to upgrade our test system of Service Desk Plus, I have successfully installed a few patches but when trying to go from version 9300 to 9335 it fails and the following error appears in the log file: java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "CustomReportFilterColumns_FK1". The conflict occurred in database "servicedesk_TEST_NEW", table "dbo.CustomReport_Details", column 'REPORTID'.
Opmanager Integration InfluxDB
Hii all, How to opmanager integration with influxdb ?? Best regard,
Adding Firewall Device (Checkpoint)
Hi All, I need help. I am really a newbie to OPManager. What are the things to remember or to consider when adding a firewall device (checkpoint). And how to do this? What type of credentials i need, and what port needs to open. This is the first task given to me. Thank you ^_^
ServiceDesk Plus 9417 Released
Dear Users, SDP 9417 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9417 SD-72858: Failure in sending system notifications for incoming requests and conversations in environments where Microsoft Office 365 and Microsoft Exchange mailboxes are configured. This is because even the valid emails sent within these domains are marked as bounced as they don't have the 'Return-Path' header. SD-72318: Under
Can I restrict access to software licenses
How can i restrict access to the thecnicians to see license keys ???
ManageEngine introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians get rid of day-to-day troubleshooting barriers. With precise remote control and 12+ powerful tools, you can rescue remote computers from IT incidents without having to leave your seat. Highlights: Advanced Remote Control to troubleshoot Windows, Mac
ManageEngine Introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians
Please don't delete my question!
How can I get professional PMP support? We upgrade our PMP a few weeks ago, since then it's very slow to load the database after we type in our user name and password. I have opened a support case a few weeks ago, to seek support, I have been ignored.......
How do I connect a drop down to a SQL datasource?
HI, How do I have a drop down list pull in data from my MSSQL server table? Or If I have to I can have it batch the data in from a CSV file. But I need to fill a drop down with our data and then based on what my user selects - give a sub result. Exactly how 'category' and 'subcategory' work . If I need to I can use API, CSV to populate my drop down list, Insert directly into SQL table, etc. WHat is the method to accomplish this? Using python script to read a csv? Can't seem to find any info on this.
Enabling SSL for OpManager web console using pfx or keystore or truststore
In this video you will learn how to enable ssl in OpManager using pfx or keystore or truststore
Third party SSL certificate implementation in OpManager
In this video you will learn how to enable SSL for OpManager web console
Performance Issue long loading Times opening Ticket System
we have set up the ManageEngine ServiceDesk Plus System and changed every setting for us. Now we finally do our configuration and testing the system and found a performance issue. If we open our Link it takes about three seconds to load the site completely. In attach you can find some wireshark screenshots with bad checksum and a RTO of 3 Seconds. Maybe this is the problem we don’t know.. but for us and our employees is that unacceptable. The other thing is we want to change the Icon in the Header
'Reset passwords upon expiry' start time change
Hi! We are trying to use 'Reset passwords upon expiry' functionality in Password Action Notification. It works, but the problem is that this task run nightly. So, a lot of workstations are turned off. Is it possible to change start time of this task? I believe that task I need is 'Password Expiry Check' on the System Schedules tab, but Edit button for this task is disabled. Any advice? Thanks! Dmitry
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