Performance Issue long loading Times opening Ticket System
we have set up the ManageEngine ServiceDesk Plus System and changed every setting for us.
Now we finally do our configuration and testing the system and found a performance issue.
If we open our Link it takes about three seconds to load the site completely. In attach you can find some wireshark screenshots with bad checksum and a RTO of 3 Seconds. Maybe this is the problem we don’t know.. but for us and our employees is that unacceptable.
The other thing is we want to change the Icon in the Header of the internet explorer is this possible and if yes where we can change this.
The last thing is:
Currently we have two separate ticket systems and now we have to migrate the tickets from the other one in the ,,final” version. Is that possible or do we have to create these tickets manually in the ,,final”?
Now we finally do our configuration and testing the system and found a performance issue.
If we open our Link it takes about three seconds to load the site completely. In attach you can find some wireshark screenshots with bad checksum and a RTO of 3 Seconds. Maybe this is the problem we don’t know.. but for us and our employees is that unacceptable.
The other thing is we want to change the Icon in the Header of the internet explorer is this possible and if yes where we can change this.
The last thing is:
Currently we have two separate ticket systems and now we have to migrate the tickets from the other one in the ,,final” version. Is that possible or do we have to create these tickets manually in the ,,final”?