Menu bar SDP
Hi everyone, I want to customize the menu according to the attachment. Hope to get help. Thank you very much.
Adding wildcard SSL cert to ADSelfService Plus
Hi, I have a wildcard certificate for our domain and I have the *.crt files but I'm not sure how to import these into ADSelfService Plus?
How to set Request Status to "In Progress" when a client responds to request?
Hi Folks - How can I set up a process where the Request Status is always set to "In Progress" every time a client responds to a ticket? What is the easiest way to achieve this? Thanks.
Edit language
Hi Dears I want do change your programming language to my language, please tell me what file should be edited. Also my language is Persian and is right to left languages and part of UTF-8 unicode language also I can after translate the whole of the program, send you translate files to use in service desk plus
how can i change calendar
hi i recommend sdp to my company, but it manager said that the major problem of this program is the default calendar and he wants to use jalali calendar instead of it. i found the javascript calendar that is very similar to the default calender of sdp. http://farhadi.ir/downloads/JalaliJSCalendar-1.4.tar.gz if possible for you please help me how can i do it myself. for example how can i replace this javascript calendar instead of the default calendar. i will glad if you guide me.if it is not applicaple,
Persian Calendar
hi... I want to customize calender to Persian Calendar. How can i do?please help me
Persian Language For ManageEngine ServiceDesk
Hi Help me How to change Language Manage Engine to Persian Please
SSL certificate issue
Hi, We've recently purchased ADselfservice plus portal, we've gone through of configuring everything so where able to access the portal outside the network however I want to make it more secure, but we are having some issues with installing the SSL Certificate. We already have an wildcard SSL certificate and when I go to download the certificate from 123 Reg, it isn't an download file but text. Do we copy this text into notepad to then convert it to a pfx format file? I have done the above and
Error when changing, resetting or unblocking user "Account blocked."
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
How Can I config Windows Login TFA
Hello there, I have set up a new policy configuration on ADSSP. I activated the verification code in the Login TFA tab for this policy. I chose only for IT users over OU. I made Password Policy Enforcer settings for this policy. I enabled Windows Logon TFA from the GINA / MAC tab. I restarted the ADSSP service. I reinstalled a test user from GINA / MAC Installataion. but windows logon TFA is not working Please help me?
Chart
Colleagues, I have upgraded my service desk to the latest build and I got a new chart feature. The problem I do have now is that a requester can initiate a chart with a group of technician but technician does not have a way to respond to the requester. In summary requester initiate a chart but there is no way a technician can respond to the chart (No available chart room for tecninican)!
User Information
We have multiple domain controllers. Now, when we select the Requester, it automatically fills up the requester information and their contact details and location from AD (I suppose). But, what we are noticing is that there is an issue going on where the user location is wrong which it is being pulled from AD. The users AD account has the correct location, but it displays a different location in the ticket. What could be wrong here?
Unable to login after AD / LDAP changes
We have an On Premise installation of ServiceDesk Plus (v9.4.16) with LDAP integration. Recently, our DC that we connect to LDAP had issues and had to be rejoined to the domain. I am now unable to log into ServiceDesk with Domain accounts. Both of our Technician accounts are Domain accounts as well and we do not have a local account with admin access. I know the server is running because I am still receiving emails for new tickets. I'm just not able to login.
Apple distrusts some certificate authorities with iOS 12
Hello, Greetings from ManageEngine! With the release of iOS 12 and Mojave right around the corner, here is an update about trusted certificates to ensure a smooth transition to iOS 12 or Mojave. Apple is completely distrusting the following Certificate Authorities (CA) and removing them from iOS Trust Store: Symantec Federal Common Policy Root If you are using certificates issued by the above mentioned CAs in the on-premises version of Mobile Device Manager Plus, you will have to use the certificates
Critical Privilege Escalation Flaw: The Windows Task Scheduler Zero Day Vulnerability
About the vulnerability: A security researcher with his twitter handle named SandboxEscaper on August 27 released the source code for exploiting a security bug in the Advanced Local Procedure Call (ALPC) interface used by Windows Task Scheduler. The issue exists in the SchRpcSetSecurity API function, which fails to properly check user's permissions, allowing WRITE privileges on files in C:\Windows\Task. The vulnerability affects Windows versions 7 through 10 and can be used by an attacker to escalate
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk using analytics, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
Lookup / Reference field similar to Service-Now
Is there a way to quickly add a lookup or reference field in SDP? similar to the reference field of Service-Now - see documentation here(https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/field_administration/concept/c_RecentSelections.html) I am building a shopping cart of IT equipment within SDP service catalog (see attached screenshot) and it will require requesters to assign an equipment to a user for equipment delivery, installation and testing purposes.
modify approval field
Hi, I need to know if is it possible to modify the approve request field using, for example, mail commands an if an trigger can be scheduled when the application is approved
self service portal
is it possible to change the submit your request widget to the template directly?
Mobile Device Manager Plus - Free Training
Join us on 19th and 20th September 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on September 19th: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on September 20th: Device Enrollment
Any way for Business Rules to set the Account?
Hi, We have emails that come into ME Support Centre Plus and have enabled some business rules processing on those emails. However, we have a number of emails that come through from the same Email address, but have the possibility to be applicable for different Accounts. Looking at the business rules, there seems to be no option to assign an account (or even subaccount) when a request is received by email. I understand an email address can be assigned to a single account, but in this situation we
Clear Passcode == Permanent Policy Violation?
While testing ME MDM+, I used the Clear Passcode function on a new tablet. It worked as expected, forcing a passcode reset on the tablet. After the tablet had a new passcode, however, the policy violation remained. Even though the new passcode is compliant with the MDM+ policy, it still complains about the policy violation. I took it a step further, and used MDM+ to Reset Passcode, this time giving it a strong password. The violation remains. According to MDM+, no Passcode is enabled. I have to put
CSV Import requesters with same email
Hi, there is a way to import via CSV a lot of requesters where most of them share the same email address? I tried a bulk import but records are overwritten. Thaks, Regards
Running 2 instances of ADSS on the same AD
Hello, I would like to know whether it is possible to have 2 separate instances of AD SelfService Plus on the same AD. We want to use one of those as internal and the other that we already have will be external. Would we need separate licensing for the second one? Thanks Zhivko
Two Questions
Hi Question 1: We are using manage engine applications. Eventlog, PMP, ADmanager, Adaudit and other. We have added the admin user of these applications to PMP. How can I change the passwords of this admin user periodically via PMP? Question 2: I added an account for RDP on one resource and I added a different account for the URL connection to the same resource. How Can I do? User A can only RDP connection, User B can only URL Connection
Surveys
Hi, Is there a way to send a survey to a particular user or does it have to be sent out after a certain amount of calls have been closed?
How can I change the list of Default Filters for the requesters?
I cannot seem to alter this list - add a specific filter, or even remove filters. Some of them are very confusing for the end-user. Is this normal ? Do you have a workaround ? Because requesters cannot even seem to create their own views.. thx D
Automatic support group determination based on SAP transaction
Hello, There is an interesting post about requests coming directly from SAP into ServiceDesk Plus. Using this integration, your tickets will be sent to the relevant support group immediately, without any effort from the end users or the agents. https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/ Hope you find this interesting. Cheers, Tamás
Decoding pending help desk tickets using Analytics Plus
Tickets in any status other than 'closed' can be categorized as "pending". These include unassigned, on-hold, and open tickets that are being worked upon by technicians. Pending tickets are a little complex to understand because each help desk has its own way of categorizing them. A classic example is marking tickets as 'resolved' and not 'closed' after answering the customers' question. Some help desks follow this practice to ensure that the customer is completely satisfied with the technician's
SDP - Problem connecting to mailbox
Dear Support Team, Still fighting with a common problem mail fetching from Exchange 2013. Tried everything, all the protocol, ports, enabled/restarted services. Everytime I get FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Please assist.
Decoding pending help desk tickets using Analytics Plus
Tickets in any status other than 'closed' can be categorized as "pending". These include unassigned, on-hold, and open tickets that are being worked upon by technicians. Pending tickets are a little complex to understand because each help desk has its own way of categorizing them. A classic example is marking tickets as 'resolved' and not 'closed' after answering the customers' question. Some help desks follow this practice to ensure that the customer is completely satisfied with the technician's
Custom Trigger Not Working - "Set Request Status to In-Progress upon Requestor Reply"
Hi Folks - In month's past, I implement the solution located from this topic: https://pitstop.manageengine.com/portal/community/topic/how-to-set-request-status-to-in-progress-when-a-client-responds-to-request However, with the 9.14 upgrade, it's not working anymore. I'm also not seeing anything logged in the System Log Viewer. Can someone please recommend a solution? Thanks!
Upgrade failed from 9300 to 9335
I took a snapshot of the VM. I took a manual backup and then did an upgrade. While upgrading it pointed me that it wil not support IE 9 anymore, and I said yes and proceeded. Then it asked me to backup again in GUI. I said YES. as I said YES within seconds I got a message Upgrade failed. I reverted back to the oirginal VM I took a snapshot. I forgot to take a copy of the bakcup file and keep it separate bust just did a REVERT Of the snapshot. Now I get an error message. The services keeps stopping
Change incident catalog icons
Currently using the professional edition of Service Desk Plus and have been building our incident catalog, however, I seem to be unable to modify the icons that are displayed next to each service category without having access to the service catalog module which is slightly bizarre. I found a post (https://pitstop.manageengine.com/portal/community/topic/changing-service-categories-icons) from 5 years ago and SD-49758 being attached for development but nothing since. Am I missing something or has
The most basic ticket reporting - how to?
I'm new to my position as Director of IT and I've inherited a SD SaaS implementation. We have a 3 tech team - with the bulk of tickets falling onto our Tier 1 member. SD is very rich in its reporting - but it seems to leave out the basic metrics that - at least - I'm looking for in the pre-made reports. - How many tickets did we receive last month? - How many did we close? Can anyone point me in the right direction - especially one that doesn't involve creating such a report? Thanks.
Requester - Format for E-mail Id(s) To Notify
What's the recommended standard delimiter for e-mail Id(s) to notify field? Which of the following? A. semi-color (;) test@gmail.com; test1@gmail.com; test2@gmail.com; B. comma (,) test@gmail.com, test1@gmail.com, test2@gmail.com, C. dot (.) test@gmail.com. test1@gmail.com. test2@gmail.com. D. space ( ) test@gmail.com test1@gmail.com test2@gmail.com E. Copy and Paste from Outlook Test <test@gmail.com>; Test 1 <test1@gmail.com>; Test 2 <test2@gmail.com>; How do you convey this format to the end users?
Comments Not Displaying Correctly in Reports
Hello, when we run our weekly project reports the milestone/project comments are displayed with extra line breaks and occasionally some HTML code. This just started since upgrading to version 9414. I've attached an example of how it looks when entered into project/milestone comments vs how it looks in our report. We are on version 9414 and use MSSQL. Please let me know if you need any more details. Thank you!
Asset managing
Hey, i'm trying to manage my IT asset laptop, normally i would have selected a OU and scan periodicaly these device without installing an agent. I see I don't have that option I can only import CSV. How do you manage your asset ? Is there a best practice ? thanks,
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