AntiVirus Definitions
Can desktop central report of the AntiVirus definitions of Windows Defender?
Add rich text request using ADD_REQUEST API
Hello! I'm using the ADD_REQUEST REST API to create requests in ServiceDesk. I want to be able to format those requests before sending them, but any HTML tags I use seem to get scrubbed when the request is submitted and processed, as the resulting request is just plain text. I discovered that sending \n in the request data will do new lines, but I'm wondering about control codes / characters for other formatting options, like creating lists, making text bold, adding links, etc. Thanks!
how do I get a report for all devices uptime ever since we have opmanager installed?
I need to get report for all devices uptime for one year. How do I do that?
Report on language setting of each technician
I'm not sure if this is possible, but can we run a report on a Technician's settings within the "Personalize" section? Specifically I'm looking for what language each technician has set their SD+ to. I'm guessing this gets stored within the application rather than locally, as it follows you if you use another computer. Database: MSSQL Version and Build: 9.3 Build 9335
New Update
Hi guys, The new update is great, and I am loving some of the new features. The one I don't like is, all call logs are minimised when opening a ticket. Is there any way to leave them maximised?
Of math and magic: Create custom metrics to get deeper insights into your IT data
Help desk managers are often tasked with gathering vast amounts of data to create metric-specific reports or dashboards such as average cost per ticket, service groups with maximum backlogs, areas with highest customer satisfaction, percentage of requests resolved within SLAs, most valuable technicians etc., Sometimes, the metric or KPI you need isn't readily available in your application. You need to either compute data from the raw data you get from your applications, or combine data from different sources and
set time zone for Azerbaijan
I want to change time zone for baku, Azerbaijan, Can you help me please ?
Redirect HTTP to HTTPS does not work
Hi, Tell me how to set it up correctly. Thanks!
ADSelfService Plus 5601 released with Hebrew language support.
We've updated ADSelfService Plus to 5601. This release includes the following enhancement: Highlight: ADSelfService Plus now supports Hebrew language. How to update? Update using service pack. New to ADSelfService Plus? Download the latest version of
Review can be requester
Dear Support, Is possible to add the End-user in the reviewer stage of the Change Management
Technicians able to override mandatory closure rules.
I've witnessed some strange behavior in SD+ and was wondering if anyone else had encountered this, or can explain how this is happening. We have the following required fields that need to be filled before a request can be closed Note how "Technician" and (additional field) "Fix Code" are required BEFORE you can close a request. However, it seems there is nothing stopping you closing a request with the required fields, but then removing the information afterwards. Example below (tech's name removed)
Ability to set the DueBy Date through Field and Form Rules
I know that this question has been asked, and I know that it can be done using Custom Triggers and Python. But not all of us are comfortable with this method. I would like to be able to give the Requester a field of say, Required By Date, and use this to set the DueBy Date. That would mean that, for certain Requests, I don't need an SLA or to use Impact and Urgency. I can't be alone in wanting to do something like this?
Script Master - 18 : How to create service requests through email
Over 70 % of service requests are raised through Emails, all of them are logged in as incidents and those are manually converted into service requests. This script will create service requests if the subject line contains the configured text. When the configured text is found, the incident request will be deleted and a new service request will be created using the configured template. Go through the link below and feel free to post your queries as comments. https://resources.manageengine.com/resources/resource/python-create-service-requests-by-email
Force Password Change on Enrollment
How can I force users to change their password after enrolling?
Clear Enrollment
How does my help desk staff clear security questions for someone who forgot their answers? My staff has "Operator" role in the "Technician Settings." They do not have an option to clear enrollment or questions for users. There is only 2 roles, admin and operator. Or maybe there is another way?
Cannot generate CSR
Hi, I installed selfservice on windows server. I went to the admin area and filled out the generate CSR form. I click generate and nothing happens. Any ideas?
Two Factor Authorization Problems
Hello everybody, I would like to implement the two factor authorization. That works so far. If a user wants to reset his password he must connect to the Webportal an log in with his domain user name. In the next step the user can choose the option how he would like to reset the password. Either by mail or via the Mobile Phone Number. Is there a way to ban this selection? I would like the user only needs to specify his domain user name and then automatically gets an SMS on the deposited Mobile Phone
Selfservice not starting after new certificate install
Hi there, I have my own domain rootCA and issued a certificate after completing the csr process. I imported the certnew.cer into the selfcert.keystore file. Moved the selfcert.keystore file to the ./conf folder. Here is the SSL block in my server.xml: <Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="./conf/selfcert.keystore" keystorePass="mypass" maxSpareThreads="75" maxThreads="150"
Limit "Search Employee" and "Organization Chart" results
Is there a way of limiting the above searched to a specific OU or a custom LDAP Filter? Also, is it possible to remove the "[Change]" link after the " Organization Chart for Domain"? Thanks Bob
Making a "New Custom App" for Password Synchronization
I must say, there are a large number of premade connectors for password synchronization, however I have a number of legacy applications (most built in-house) that are going to need custom apps. However the setup seems to be limited to SAML applications. Is there a way to use a custom made script? Thanks Bob
Using DUO when Unlocking Account/Resetting password
I've enabled DUO security as per the documentation (https://www.manageengine.com/products/self-service-password/kb/duo-enabled-two-factor-authentication.html) but when I try the unload/password reset feature I never get a DUO notification! I verified that the server can access the "API hostname", however we do have local DUO proxy server. Any idea where I might look for a solution? Thanks Bob
Admin Login option gone
I made a customized login page logo change, and now I can't find the tab to allow for admin login. How do I restore the ability to login as an admin? Is there another port or page to access the admin login directly or does it share the function with the standard domain user login only?
ADSelfService Plus & Symantec VIP for MFA
Has anyone successfully integrated ADSelfService Plus with Symantec VIP for multi-factor user authentication during "forgot my password" and "unlock account" actions? If yes, can you share details how did you perform the integration?
SAML Authentication using ADFS?
Hi @ all, I was wondering if it's possible to use the new SAML-Feature with ADFS? Because, everytime we want to upload the given SP_Metadata.xml into the ADFS, we are getting the attached Error-message. (ADFS-error) Alternatively: Could you please state, which type of Data from the SP_Metadata.xml you have to enter in the following pictures 01 to 03, when trying to add it manually? Thanks in advance!
Disable auto-replies
We receive email from Azure and other 3rd parties that are informational, and generally come from a "do-not-reply" email address. This causes issues with bounce-backs, and having multiple replies logged into SDP. I have tried editing the Business Rules, but there is no option to disable auto-replies for these kind of email addresses. Is there any way around this? I know this is possible with SDP on-prem, but I can't seem to find the options in SDP OnDemand.
Remove status for some change templates
Hi we would like to know if we can remove status' for one change template but not another. We do not want 'submit for approval' to display for a general change but we do need it for for a standard change. Is there a method to achieve this? Thank you!
Samsung Galaxy S7 - workspace license expired
We are using MDM in Desktop Central to manage our Samsung phones. Just recently, one of our users is getting the message that his workspace license is expired and it won't let him do anything. We do not use workspaces on our phones. This is the second user this has happened to. Any insight as to why? C.Durbin
Accessing Incident - Additional Fields in a Custom Script
Good Day, I am attempting to access an Incident - Additional Field within a custom script as part of a Field & Forms Rule. Utilizing the Column Name for the two Additional Fields. However, the example below is not acquiring the data. All the referenced data exist withing the 2 additional fields. Any assistance would be greatly appreciated. Mike switch($CS.getText("UDF_CHAR1")) { case "Commissioners" : $CS.setText("UDF_CHAR2","17 S 7TH ST RM 408, ALLENTOWN, PA 18101"); break; case "District Attorney"
Needed Feature - After Hours Auto-responder
SDP needs a way to set up automatic responses to tickets that are submitted during non-business hours. Researching this topic, SDP customers have been requesting this feature for over a decade now, and yet it still does not exist. Since the system already ties in to an email account, I don't see why this hasn't been implemented yet.
Privileged Administrator - 9701
Could someone better describe this role? The release notes briefly mention this role but I do not understand the differences b/w a administrator and a privileged administrator. As an administrator, should I make myself a privileged administrator to gain access to additional features? I cannot change my account (Administrator) to a privileged administrator and I see a note: "This user is required for approving password requests and can act only as . To assign other roles, remove this user from password
Task Comment notification
The owner receives comment notifications but the Creator does not. Can a rule be added so the Creator receives the notifications as well?
Manage Engine SDP On-Demand technical issues
Hello We have been experiencing a number issues with SDP on-demand today. It has been incredibly slow and we receive the attached error messages "internal error - server connection terminated" with performing various functions such as assigning requests, addiding notes and clicking the notifications button. Is anyone else experiencing similar issues. Thanks
Newsletter de Julio!
¡Newsletter de julio! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
TWTQ: Advanced SQL auditing reports
Hey guys, Here's This Week's Top Question (TWTQ): Q: What are the advanced reports available for auditing SQL Servers? A: Log360 allows you to add SQL Server instances with ease using its auto discovery feature, and instantly starts generating a wide variety of reports that help audit your SQL Servers. However, did you know that there is also an additional set of advanced auditing reports you can get, if you choose to enable them? These reports help any database administrator take their auditing
How to stop duplicate tickets being emailed.
I have a problem with duplicate ticket creation, there should be a way to set Service Desk so that if a ticket comes in with the same subject and from the same person of an already open ticket that it wont create a new one. I.e. i have a monitoring system that mails the helpdesk once a day of servers with low hard drive space, if the ticket isn't resolved during that day, the next day a 2nd ticket gets created with the same description etc when the system should be smart enough to realize it is
Projects \ Associate requests
When I associate the requests with the project - it's very inconvenient. Because it is necessary to scroll a lot of the requisition in a narrow field. Can you increase this field? And it does not always work out the display of all the requester, you have to click the Search for Request button.
Problems with AND / OR in Business Rules
One of the frequent requests we get via email is a request to delete an event from our CRM system I'm trying to set up a Business Rule to auto-route these to a support group. The criteria it should match is that the subject line of the email should contain the words "Delete" AND "Event", but not necessarily in the phrase "delete event" While a lot of the subject lines will contain the phrase "delete event" you might also get "please delete this event" which wouldn't get picked up by a rule to look
Remove "Add CAB Members" option in Approval tab of Change Module
We have our Change Module configured so that before a change can progress from Submission to Approval stage, it has to be Accepted by the Change Manager This is because often a Change Requester will not alway fill out the change to a high enough standard. Having the CM accept the Change serves as quality control before it goes to CAB We used to have a problem with Requesters submitting the Change, but changing the status to "Approval" when saving. We had to disable to Stage field using Field and
Microsoft Office 365 x86 patch failure on Windows 10...
I have a client with ten identically configured and installed HP DeskPro PCs, running Office 365. Patching of Office has been running fine for months. However, recently, I have had two PCs starting to throw an automated patch error: Patch ID Bulletin ID Patch Description Vendor Patch Type Severity Remarks Deployed Time Release Date 24975 MS18-O365B Update for Office 365 Business Edition Monthly Channel Version 1806 (Build 10228.20104) Microsoft Security Update Critical This version
Translate the survey buttons
Hi Can translate the buttons into Russian? Russian users will be very grateful. Thank you.
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