One of the frequent requests we get via email is a request to delete an event from our CRM system
I'm trying to set up a Business Rule to auto-route these to a support group.
The criteria it should match is that the subject line of the email should contain the words "Delete" AND "Event", but not necessarily in the phrase "delete event"
While a lot of the subject lines will contain the phrase "delete event" you might also get "please delete
this event" which wouldn't get picked up by a rule to look for "delete event"
There appears to be the ability to separate words with commas....
....but this only works as OR.
I need it to contain
both words
So, I thought I'd add subject contains with the first word:
...and then add another "Subject contains" rule (with the selector set to AND)
...however it combines the 2 entries into 1, and sets it to OR
So as far as I can see, there is no way to set up a business rule that looks for a subject containing 2 discreet words.
Is there another way of doing this?