Is there a report for the most basic metric?
I'm new to this forum and fairly new to ServiceDesk Plus. I run a small department of 3, including myself. Of the dozens and dozens of pre-programmed reports in SDPlus, is there a basic report that shows number of tickets per week or number of tickets per month? Really basic stuff. I can't find it - and I certainly don't want to program it. Thanks for any direction you can provide.
How to get data monitoring with rest opmanager?
How to get data monitoring with rest opmanager?
Deletion of old patches
Morning, Lucky here from South Africa My patch folder is 13.2GB big, i have patches dating from 2014 up to date, my last patch is 9.4.0-SP-0.16.0 . What is the impact if i delete old patches from 2014 - 2017 to free up space on my server? Are the patches interdependent ? Regards Lucky
Migrate Servicedesk plus from v9.3 build 9300 to v9.4 on a new server
I am planning to migrate the servicedesk plus to Windows Server 2016 and I would like to migrate the older version to the newer version. I see that you all are saying that the DB can only be migrated from the same version. So, what if I install the newest one on a Win2K16 server and want to have the older data to be imported to the new one, how can I do it? Appreciate your feedback. Thanks in advance!
Purchasing Webshop
It would be great if we could have a webshop page in SDP so our customers can raise a request for new equipment by simply selecting items from a webshop style page, then this to be linked to the purchasing section and following the approval work flow etc.
Report on Shared Requests
Possible to get a report that shows shared requests (incidents and service) on hold status? Would like who shared with, when shared, requester, technician, title, request #, created date. using ver 9413 on MSSQL Thanks
Admin Tools Free and firewall ports
Hello. I installed your Free Windows Admin Tools tool. I opened the TCP ports 135, 445, 5000-5002, but I do not get any information from client computers. I made a Windows Firewall diagnostic that says extra ports are blocked. Which ports I need to open? #Version: 1.5 #Software: Microsoft Windows Firewall #Time Format: Local #Fields: date time action protocol src-ip dst-ip src-port dst-port size tcpflags tcpsyn tcpack tcpwin icmptype icmpcode info path 2018-01-18 15:10:00 DROP TCP 192.168.20.2 192.168.20.29
technician notification rule is not working when a new request is created
technician notification rule is not working when a new request is created, did anyone got any idea about this. our build is 9.4 Build 9416.
Some of the Technicians not available suddenly.
Hi All, I have removed one Admin user from ServiceDesk plus. After that, some other users got removed from Technicians list. While assigning the ticket I am to view the technicians. But While closing the request automatically goes to the unassigned state. Is there any options to retain back. Thanks, Vinoth.
Import Telephone Numer
I would like to import the users' phone number
ADManager Termination Process: Moving a mailbox using a powershell script in Automation
Hi folks, I'm try to automate our termination process. I just spoke with Santos about the possibility of moving this account using standard selections, which he said was not possible at this time and put in a feature request. However, is is possible to put a Powershell script to move a mailbox within the Automation Policy using the Custom Script? The example refers to vbs scripts, but would it be possible to use a powershell script here? If not, can we accomplish a mailbox move (from one server
Multiple contacts for the same account
When there are multiple contacts associated with the same account how can I set them up to see each other tickets? I've tried using each of these settings but no luck. All requests from their account (Primary Contact) All requests from their account and sub account Thanks Clare
Workaround for Filezilla Client Download Failure
Problem: Downloading Filezilla patches fail due to download link containing Hash Keys. Resolution: Follow the steps below to download Filezilla Updates and upload them to the patch store: Download the Filezilla Patch from the vendor site. If you are using Patch Manager Plus build 10.0.282 and above, you can use the upload patches option to upload any downloaded patches to the patch store directly from the console. Learn how to upload patches to the patch store using upload patches option. If you
Report on Requester tickets
I need a report on a requester's tickets with ticket details. I do not see anything in the canned reports that resemble what I need. Could someone give me advice on how to build that out?
Archive searching
Guys, I have some older tickets (few years) with some crucial information. How can i search the archive? This is rather important, because i use my older historic tickets quite frequently. I've set it to three years now (last year). With regards, Sven
Can OpManager workflow to solve probably down issue?
Hi, I found my OpManager probe will send "probably down" message to my central server, but device is alive. is it possible to use workflow to solve this issue or are there any better solution to troubleshoot this probably down issue? Code Chang
PowerShell vs. Exchange Reporter Plus: Mailbox size statistics
One of the key things an Exchange administrator does is monitor mailbox sizes. Email is the primary means of workplace communication. As the number of emails exchanged in an organization increases, so does mailbox size. You need insight into how the average user in your organization is consuming mailbox space for better capacity planning and resource management. Monitoring mailbox size using PowerShell scripting: The Get-MailboxStatistics cmdlet is widely used to fetch mailbox size insight. The PowerShell
How to create a report to search for keywords within the subject of a request
Hi team, Can you help me create a report that will search for key words within the subject of a request? For eg: Printer, laptop etc., Currently, I don't have such a report but would like to know the number of requests being generated for each keyword.
Desktop Central service wont start
Hi I have just installed Desktop central 10 on windows 10 and everything was working fine after install. After restarting the computer, I received a reminder that the service was stopped. Not sure why this, I would be grateful if someone could lend me a hand.
Java tunning
Hello, Which can be the best optimal values for: wrapper.java.additional.19=-XX:PermSize, wrapper.java.additional.20=-XX:MaxPermSize, wrapper.java.initmemory and wrapper.java.maxmemory when using Windows server 2012 R2 64 bits and a 64 bit version of Java
Tasks Management - How to give technicians access to "open tasks" and "all tasks"?
How to give technicians access to "open tasks" and "all tasks"?
Service Desk Plus - Notification Rules
Hey There, I have setup the free version of service desk plus (5 technicians) I have Notification rules setup eg: Acknowledge requester by e-mail when a new request is received. They don't seem to be sending out automated replies. Is this functionality available on the free edition? Thanks Matt Also – the email settings are all working I can send and receive emails through the service desk no problems.
Archived Logon Events
I have an audit today and the client wants to see logon and logoff events from 4 months ago. Our logs are archived after 30-40 days. I tried loading the archived log, but once loaded I can't do a logon or failed logon report, it shows no data. It seems I am only able to do a search of the archived log in it's original format. I did a search using event ID = 4624, Severity = Success and it shows all events with a 4624 ID, but the logs aren't in a very easy to read format and you can't really tell
ELA - Problem with Log Collector Alert
Hi, I have an installation of ELA, but send me this message. Thank you for your help.
New Survey Report
Hello, Could I assign Survey Report to an user that isn't Admin? This report is very useful if you are able to share it with users that aren't Admin. Best regards Sebastian
Desktop Central fails to scan Ubuntu 18:04.1 LTS
Hello, we have a bunch of Linux workstations that we recently reinstalled replacing Linux Mint with Ubuntu Bionic Beaver. Their Desktop Central Agent was also reinstalled but with the exception of one machine, I am now unable to obtain system scans. I can scan the Window clients, and if I check the logs on the Ubuntu machines it looks like the scans are actually being performed, but for some reason do not get posted to the server. Also, the system scan page does not give a clear indication of the
SMS integration by SOAP
We are trying to integrate SMS through SOAP but we would like to know if it is possible. Thank you very much
Max connections (per Device) Reached
I have added script monitors and it is working fine in centos7 (remote server) Opmanager also installed in another centos7, While getting alert notifications I am getting "Max connections (per Device) Reached" and after few minutes I am getting the clear message. I wanna know why am I getting "Max connections (per Device) Reached"
Error in script monitors
I have added scripts for monitoring my remote server (Linux server) Opmanager also installed in Linux but when I perform Test script for my Monitored machine it throws error like "httpd_tree_physical:For Windows machines scripts cannot be executed remotely" Here nowhere windows machines involved but this error exist!!! Remote Linux server is Centos6.9,
Matched development and production environments
Buenos días, ¿alguien me podría informar si con la copia de seguridad de la aplicación del entorno de producción en servicedesk plus podría cargarlo en el entorno de desarrollo para que coincida con ellos? Gracias.
Delete user from mail alerts
Hi We currently have many alerts configured to send a notification by mail to different user emails. We want to eliminate one of those users from all the notifications that we have configured. There is some option that allows to do it without having to remove the contact in each alert manually? Regards!
Task History - Why history log shows that task was updated by Requester?
We are currently reviewing breached tasks for August 2018 and found out that the task history is inaccurate. It currently shows that task has been updated by Requester (one of the sample is indicated in the screenshot below): This is a task created automatically from a Service Catalog - Request Template.
Massive Duplication of Filters (BUG)
Hi, Since we updated to the latest build 3800 (it's a fresh installation), I've been having a strange bug that for some reason causes massively duplicity of the filters that I add to a Report or Dashboard. For example, in this view I only added 2 filters ("SLA Breach" and "Request Pending Status"), but after saving it and adding it to a Dashboard the following happens: As you will see, more than 100 duplicate filters are automatically added to the report. This bug happens in all the views I make:
Making reply text by technicians stand out?
Is there a way to automate, in some fashion, formatting of the text in a technicians reply? I wanted to make sure that the reply of technicians really stand out to requesters, so that it's the first thing that catches their eye in the emails that get sent to them when their ticket is updated. Maybe highlighting the text or changing the color of it, or maybe even bolding the text. The issue is that counting on technicians to do this themselves in the portal, or when replying to the assignment email,
Query Report
Hello, I would like to build a query report showing me a list of all tickets have been updated or changed, or even added a note by a Specific Technician. It would be great if you can provide me the query for this report…. SDP Version: 9414
[Online Training on NetFlow Analyzer] Troubleshoot your bandwidth issues like an expert
Hi all, Did you know, you can group Access Points and SSIDs to view the combined traffic usage of your wireless LAN Controllers. NetFlow Analyzer has recently brought in some new features to enhance the visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and monitor it? Part II: How
Achieve more with your virtual infrastructure!
Over the recent years, virtualization has helped organizations expand their business capabilities by providing instant access to limitless computing resources. For optimal performance of your virtual applications, round-the-clock monitoring is essential. However, monitoring a virtual environment may not be the same as monitoring a physical environment due to the complexities involved.This is where Applications Manager training series can help.Learn the intricacies of virtualization monitoring by
RSS Feeds for Announcements
Hello, We have recently purchsed SDP, and have a novel idea. It would be very handy to have an RSS feed, which we could intergrate into our staff portal. So staff can instantly see announcements from SDP, without the need to go directly to the SDP Support Desk. Cheers, J @ Surrey Satellite Technology Ltd
[Tips & Tricks] How to enable SAML-based SSO for ADSelfService Plus using OneLogin?
Last week we saw how ADSelfService Plus facilitated SSO for its web console through Okta. This week let’s learn how to set up one click access to ADSelfService Plus’ console through OneLogin. If SSO is enabled, whenever a user attempts to log on to ADSelfService Plus’ web console, OneLogin will authenticate the request and grant access to the ADSelfService Plus portal. When a user is already logged in to OneLogin and tries to access ADSelfService Plus, the user will be granted access automatically.
Mandate asset field
Hi, I am looking to mandate the Asset field in an Incident Template (probably in other Templates too) but cannot seem to find it using the Hide Field in Field and Form Rules? Can anyone help?
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