Error in script monitors
I have added scripts for monitoring my remote server (Linux server) Opmanager also installed in Linux but when I perform Test script for my Monitored machine it throws an error like "httpd_tree_physical:For Windows machines scripts cannot be executed remotely" Here nowhere windows machines involved but this error exist!!! Remote Linux server is Centos6.9,
OPManagerplus RX and TX abndwitdth vs netflow bandwidth (why different %?)
I see different % utilization watching rx/tx trffic vs netflow traffic. Supposed to be the same. are the using different units, average or something?? could anyone explain to me please? Background: Its the same device and same interface. set the same capacity (BPS) to the interface (Inventory-monitoring-configure interfaces for RX TX and Inventory-Flowanalysis-Edit summary for netflow) for monitoring Interval 30 sec. and for netflow sample rate 1.
Mandate asset field
Hi all, Has anyone found a way of mandating the asset(s) field in a ticket using a script? I currently have a window prompt to remind users to provide their PC or Laptop number but we're finding that it's being ignored. Thanks.
'Pinned' Solutions in Self Service Portal
Currently in the Self Service Portal settings, there is an area called "Popular Solutions" It would seem the function of this section is to show Solutions that have been marked as available to the Requester, and rank them based on the amount of views. The problem with the above is that if we have 30 solutions published in total, not all of these will fit on this front screen. The amount of views will also push certain solutions off the front page, and most requesters are unlikely to search the Solutions
Add dependency among Pick List Values - External Database
Hello! I have a scenario similar to this: Scenario: Creating Country-City-Support Rep dependency. When we choose Country, City field should automatically populate with available cities of that country. When we choose City, Support Rep field should automatically populate with available Support Rep in that City. But the pick list values are very big and the values are in an External Database. Is there any way to obtain this values from the External MS SQL Database and dependency? Could you help me
Capability for requestors to create a request with the choice of leasing multiple assets
Hi community, At our organization we provide our users a variety of assets to be leased (loaned) for specified amount of time, primarily to be used when they travel for work outside of the office. Current Process 1) Users fill out a Microsoft Word form with the asset(s) (iPhones, iPads, laptops, GSM phones, etc) they would like to lease, the dates and the location they are planning to be in. 2) The form is then submitted as a Word doc via email that goes into our requests queue. 3) The technician
[Free Webinar] Secure remote access: Tunneling connections through encrypted gateways and recording sessions
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Secure remote access: Tunneling connections through encrypted gateways and recording sessions," scheduled for September 06th. Click here to register for the session. The session will focus on managing remote privileged sessions launched from Password Manager Pro, defining how users connect to target systems such as remote data centers, and setting up session recordings. Here's a quick look at the agenda for the fifth Masterclass
TWTQ: Create a session activity rule
Hey everyone, Here's This Week's Top Question (TWTQ): Q: What are activity rules? How do I create them? A: Log360 allows you to perform in-depth user activity auditing, and track user sessions from start to close. Log360's session activity reports tell you which user started sessions on which device, when these sessions were started and ended, and the status and duration of each session. It also gives you minute details of their activity during each session in timeline form. Normally, a session
importing mibs
how do i import nsa sonicwalls mibs into the manager?
Password Reset Listener
Hi, I am having a hard time trying to clearly understand how these listeners do work. Reading the documentation does not help much :) Can someone post an example of a listener config and a script that can be triggered (in my case i would like to run a powershell script)... Thanks, InnO
Query about configuration
Hello. We are evaluating Password Manager and se have a doubt. We don’t want that Password Users see password. But there are Some cases that yes. For example sql users to use Sql Management Studio. Is there any way to configure Password Manager to some users see some password but no others? For example: User A need to see SQL Password to access vía Sql Management Studio. After use the password, this should be changed by Password Manager. User A don’t see Web Server Admin password. The Connection
Can we connect SCCM database And Service desk manage engine CMDB ?
Can we connect SCCM database And Service desk manage engine CMDB ?
Domain server sync
Is there a method to have the sync remove any servers in PMP that are no longer in the domain?
Exchange Reporter Plus 5300 released with new reports and features
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5300. This build comes with new features on auditing, enhancements, along with some bug fixes. Highlight: Exchange Reporter Plus can now be integrated with Log360, a log management and Active Directory auditing solution. New Features: Exchange Reporter Plus now includes the following two reports that track permission changes under the Folder Access Permissions changes category. Mailbox Folder Permission
OpManager vs OpManager Plus
Hi ALL! What different between OpManager and OpManager Plus ??
License Free Edition - AD Manager
Please, I need to know the features of the AD Manager plus in the free edition. Thanks a lot! Leonardo Bazan
OpManager - SBC
Hi Group, It would be interesting to have available OpManager Lite version for SBC hardware (raspberry, arduino, etc). I hope in the not too distant future. regards Marcelo
Sharing ticket conversation update with group members
Hi All, I have a group of technicians that handle a certain kind of tickets as a collective. Which means that although each of the tickets they handled is, of course, owned by a specific technician, they whole group has to be notified on any change in the ticket and especially on any note or reply added to it. So far I did not find a way to do that. I configured to update the group on changes in their tickets, but that only applies to changes in the ticket metadata, not to changes in the conversation
DesktopCentral Uninstallation
I'm not able to uninstall the previous version (9.X) of ManageEngine Desktop Central agent manually from 2 local computes in the network. The current version is 10.0.237. The screenshot is as attached.
User Survey not working
Hello, After update to 9413 our user survey not working :( User see error from attach 1.jpeg. When I try edit survey configuration I see error from attach 2.jpeg. Also I can't see survey reports. Because no data available. What I need to do to resolve this issue? Regards, Anton
Sidzi
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BCP Not Installed?
Howdy, Just installed the trial of v12 OpManager and pointed it at an SQL database. As soon as I logged in and put in an IP range to scan, I got a not at the top of the screen that says: BCP not installed on your OpManager server. Please install SQL Native Client for better performance. Can anyone let me know what that's referring to? I wasn't prompted to install anything else during the setup so I'm not sure if I'm missing something or what. The SQL database is on a different server if that makes
Projects - View attached tickets main Project screen
When accessing a Project, one is able to see the total number of tickets associated with it. I'd like to be able to see or select that column to appear on the main Project home screen - similar to how the Problems display. We go over Projects in our Change meeting and I'd be able to drive home how well they are going just from the home page, instead of drilling down.
Service Desk Plus Upgrade Failure
I am trying to upgrade our test system of Service Desk Plus, I have successfully installed a few patches but when trying to go from version 9300 to 9335 it fails and the following error appears in the log file: java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "CustomReportFilterColumns_FK1". The conflict occurred in database "servicedesk_TEST_NEW", table "dbo.CustomReport_Details", column 'REPORTID'.
Automatic notification to Technician for old Requests
Hi all, Please share a few points in how can we configure a feature that will send automatic notifications to Technicians when a specific time interval has passed and assigned tickets were not edited/updated. This should be active only for specific Statuses. Is this feature possible to accomplish in Servicedesk Plus? Thanks a lot for your help.
How to Add New User with Account Username, Not Account E-mail?
Hi, I noticed when trying to add a new user OpManager does not allow a 'Username' to be specified -- OpManager instead asks for an "E-Mail ID." How can we generate new user accounts with 'Usernames' instead of 'E-Mail ID'? It seems the ability to provide a "Username" was removed at some point, maybe? We are running OpManager version 12.3.091. Attached is a picture of what I'm talking about for your reference.
How to get all data monitor in opmanager with rest api?
How to get all data monitor in opmanager with rest api
filelist.txt does not exist in the selected backup
Hello, I'm trying to migrate ServiceDesk Plus from a Win2008 R2 server to a Win 2016 server, both running 9414. The backup from the Win2008 R2 server says it has completed successfully but when trying to restore the data on the Win2016 server, I get a message saying "filelist.txt does not exist in the selected backup file." The backup folder that was created has six files part_1.data through part_6.data. I'm trying to use the part_1.data as the selected backup file. I did take another backup that
Where did the release notes go??
Hello Few days ago, Manageengine decided to remove the online release notes, once available on http://opmanager.helpdocsonline.com/read-me Was it just moved to somewhere else, or was it permanently removed? It used to be a nice way to follow what was happening in the development of the product.
Password Expiry Notification
Hi ALL! I need feature "Password Expiry Notification via E-mail" - ADManager Plus can me help with it ? Or i need setup other software ADSelfService Plus *???
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
Can't import conversations
Hi All, I am trying to import tickets data into our SDP instance. I can import the requests themselves, but when I try to import the conversations, I get the errors that look like this, for all conversations: 0489001 Failed Exception while trying to populate table Notification, for the sent notification. As you can see they don’t tell much. The import fail with this error even if I import only the mandatory fields. Does anyone have any idea what I could be missing? See attached, a sample of the csv
Office 365 Certificate Issue Mail Fetch
Hi Guys, As many other people here we have an issue with the mail fetch function in Servicedesk Plus. The following error can be traced back to the logs: Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException:
Create a field similar to requestID field that increments automatically
I have created a Service Request form to use for our Network Change controls (NCC). The NCC are currently paper based forms. Our QA team assigns the next available NCC number to each request. It is in the format of N.1935 then N.1936 etc. Is there a way to create a field that will do this? It must start with N.
Custom Report
Hi ManageEngine I was hoping to have assistance with a report I need. I need to create a report each month for each account with the following columns; RequestID Subject Priority Request Status Requester Technician Created Time Created By Group Category Subcategory Response SLA (pass/fail) Resolution SLA (pass/fail) Your Version : 9.4 Build 9404 Thanks in advance, Adam
O365 Manager Plus 4211 released with 36 new reports!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4211 . This build comes with 36 new reports on daily usage of Exchange Online, OneDrive for Business, Skype for Business, Microsoft Teams and Yammer. Highlights: Daily usage reports: Thirty six new reports that provide statistical details on every day user activities, and usage of the following Office 365 services: Exchange Online: Reports on every day mailbox storage consumption, quota status, email
Newsletter de Agosto!
¡Newsletter de Agosto! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
ServiceDesk Plus and Dashing
Good afternoon! Recently, we started to use (test) ServiceDesk Plus. We really like this system and we continue to study its possibilities and We use the OpenSource system "Dashing" and output various information. We would like to display information on various dashboards from ServiceDesk Plus. Dashing can work with api, but I can not get data or can it be better to receive data directly from PSQL? Can you help with this?
PMP - Placeholders in Templates
Hi, Does anyone knows where in Password Manager Pro are defined the placeholders variables for templates. I have an issue with the %PMP_URL% which contains a wrong URL, and I would like to correct it. Thanks, InnO
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