Incorrect Time Zone !
Hello, we have the same problem with incorrect Time Zone, and it's not ok for every user to change manually the Time Zone. Why don't you have a "Default Time Zone" setting so that everybody can use it ? How can we install the latest version of tzupdater.jar ? Can you put it here? Or how can we use the tzdata-latest.tar.gz ? Thank you.
Here we come - Sydney & Melbourne! Free ITOM Seminar for you to learn and explore IT Operations Management Solutions.
Hello everybody, My team and I are coming over to Sydney and Melbourne next month to host a free seminar on IT Operations Management. We'd be discussing about the effective ways and best practices to manage your network, server, and application infrastructure. It'd be great if you can join us for the day! You can go ahead and register for the seminar here. Register now> We'll be at: Venue: Sydney August 28 Register Four Seasons Hotel, Sydney Melbourne August 30 Register Melbourne Cricket
Learn tips and tricks of using Network Configuration Manager more efficiently. Join the training and learn for free.
Hello there, We are back with our next series of free training on Network Configuration Manager! New to Network Configuration Manager? This is the best time to join this training and learn how to use our solution extensively. Already using Network Configuration Manager? We'll be talking about the new features and enhancements in the solution that would bring in more ROI to your business. So make sure to attend this session to get the most out of Network Configuration Manager. Our
Inventory of other devices
Is there any way to add external hardware, such as conference phones or displays, to Desktop Central's Inventory?
Issue with duplicate requesters
I am having an issue where there are two requesters for a user. One is the AD pulled requester and the other is from their requester sending in emails. The emails for both requesters are the same. Is there any fix for this, or reasoning behind it? I verified that the Override setting is enabled in the Self service portal settings. I know that the login name and email need to match for an overwrite, but when some users send an email, the emails come in with "Login name" as their full email. Is this
Project Report - Revision
A while back, you gave me a query for a formatted Project Report. I need something very similar, but I need to show all statuses for Tasks, Milestones and Projects; the one that was given to me currently only shows me Open/Held ones. SELECT projectdet .PROJECTID "Project Id", projectdet.TITLE "Project Title", projectstatus.STATUSNAME "Project Status", projectowner.FIRST_NAME "Project Owner", longtodate(projectdet.SCHEDULEDSTARTTIME) "Project Schedule start", longtodate(projectdet.SCHEDULEDENDTIME)
Incident Form Rules not working as expected
Hello, I'm trying to create a rule when an incident form changes the Category and Subcategory it shows three fields. I've tried to use show or enable to get this to trigger and it does not seem to fire. ================= Conditions ModeisE-Mail ANDCategoryisHR ANDSub CategoryisOnboarding-HRrequest Actions Show FieldsNew Hire - Desk Phone Number,New Hire - Email Address,New Hire - Mobile Phone Number Enable FieldsNew Hire - Desk Phone Number,New Hire - Email Address,New Hire - Mobile Phone Number
Report Out of Date?
Hi, If I run the "User logon failure" report, it's only shows from a couple of weeks ago? If I choose "Last 7 Days" it shows no information. Is this on the 0365 Manager side or the Microsoft side?
Is MS SQL 2016 (SP2) supported?
Hello, We'd like to move SDP to a more current version of MS SQL. I see in the documentation that "MS SQL 2016 (SP1) with 110 levels of compatibility" is supported. All of our DB servers already have SP2 installed. Is there an ETA for when you will support MS SQL 2016 (SP2)? Thanks, -Jason
[Tips & Tricks] How to synchronize Active Directory passwords with ServiceNow using ADSelfService Plus
ServiceNow provides cloud-based IT Service Management (ITSM) software that comes bundled with user self-service options to meet the various needs of enterprises. With the help of ADSelfService Plus's real-time password synchronizer, users can now log in to their ServiceNow accounts with their Active Directory passwords. This will enable users to use the same set of credentials across both the platforms, thereby eliminating the need to remember multiple passwords. Prerequisites: You will need a
ADAudit and MSSQL
Hey. I set up the database on the MSSQL server. I have a problem with the volume of this database. The screenshot shows that the data from the OTHER are the most important. If you look at the tables, then the most popular size for tables with similar names is AUDUnusualCountInput_4246_1_1528437357360 Someone can help understand what it is. And how can I clean this data.
Remote control feature
Although all our technicians have AERemoteControl permissions and the remote control option is enabled none of our assets currently display the remote control option. Can a solution be provided please?
ServiceDesk Plus(Cloud) Masterclass
We're delighted to announce that, starting July 25th, we'll be conducting a free, six-part training series on the major modules in the cloud version of ServiceDesk Plus. This ServiceDesk Plus Masterclass series is designed to help you make the most out of ServiceDesk Plus and implement ITSM best practices to improve the productivity of your service desk. Here’s a brief look at some of the upcoming sessions: Date Topic CTA July 25th Service catalog: Showcase your IT services Register now Aug.
Exchange Reporter Plus 5400 released with Skype support
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5400 New Feature: Skype for Business Server reporting: Exchange Reporter Plus now provides granular reports on audio/video calls, conferences, file transfers, instant messaging (IM) users, and so much more. Enhancements: License Management has been enhanced and now supports filtering based on databases, servers, hidden mailbox, and more. The sAMAccountName attribute can now be viewed in the following
ADSelfService Plus 5600 released! Sports a new flat UI for its password expiration notifier free tool
ADSelfService Plus’ free tool—Password Expiration Notifier—gets a makeover with a new flat user interface for easier configuration. We’ve also fixed some issues in this release. Highlight: The Password Expiration Notifier free tool gets a makeover with a new flat user interface that makes configuring password expiration notifications easier than ever. Issues fixed: Issue in expanding parent OUs to select child OUs in the GINA/Mac logon agent installation page. Issue in disabling product and event
backup restoresd failed when change database from postgre to mssql
Hi I Use servicedesk plus 9202 version on postgre database and I Updated version to 9411 and after that changed database to mssql but database after changed not restored fully and have error, I attached error text under post. please help me for resolve this problem. Thanks.
Customising the login page
I've been following the below article to try and customise the login page however the original files just seem to be getting recreated or modified when the service is restarted. Can I receive some confirmation on how I can achieve a customised login page? https://help.servicedeskplus.com/configurations/login-page-customisation.html Thanks.
ServiceDesk Plus 9413 Released
Dear Users, SDP 9413 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9413: SD-71872 : Custom statuses, created before 9.3, displayed as system project filters are removed with this release. Issues fixed in 9413 SD-71818 : Upgrade failure occurs during migration if a PO had "null" value for the "item" field. SD-71817 : Upgrade failure occurs due to non-synced entries in "changetoci" and "ciinfo_otherapps"
Self Service Portal Let user to interact with installation
How do I set it so that some apps in the Self Service Portal are set to "Allow user to interact with installation window"?
VSTS Integration?
Hello everyone, I am looking to see if anyone has had success integrating SD+ with Visual Studio Team Services (previously known as Visual Studio Online), Microsoft's cloud hosted version of TFS. I understand that we should be able to use triggers, service hooks, and the like for API calls back and forth, but I was curious if anyone has actually attempted this, and could point me in the right direction? I have no problem getting in there and figuring it out myself, but perhaps some sample scripts
Custom Schedule
I am looking for a script and sql statement to close certain requests. All requests in a certain group that have all tasks completed (there can be up to 30 tasks) and not in a waiting for approval status. I want to add "Closed Complete" to the resolution field and close the ticket.
TWTQ: Forwarding logs from Log360
Hey everyone! Here's This Week's Top Question (TWTQ): Q: Can I forward the logs from Log360 to another server? How do I set up log forwarding? A: The log management component of Log360, EventLog Analyzer, collects logs from different devices in your network, and provides detailed reports and analysis on the log information. You may also use some other applications which process your network logs, which monitor network performance or provide visualizations for network activities. It would be tiresome
SDP Ondemand - enabling Customers to log an issue
Hi, I have SDP Ondemand but I can't for the life of me work out how to enable a potential customer to be able to log an issue? My Admin URL is xyz.sdpondemand.manageengine.com (where zyx is my company name) but that is "login screen" only. Where would a customer log an issue? Any help would be greatly appreciated.
ManageEngine's Free ADManager Plus Online Workshop series is back - Register now
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Mentioned below is the workshop schedule: Session Title Date Day Time (IST) 1 Advanced Active Directory User identity and access management using smart templates and CSV files August 1 Wednesday 12:00
[Password Manager Pro Masterclass] Doing away with age-old SSH key pairs and outdated SSL ciphers
Hi All, In the first Masterclass session, we covered a detailed overview of resource management in Password Manager Pro. Here's a video recording of the session. The next session will focus on SSH key and SSL certificate management functions such as creating new SSH keys, deploying them to associated user machines, creating self-signed certificates, and generating new certificate signing requests. Password Manager Pro Masterclass Doing away with age-old SSH key pairs and outdated SSL ciphers Thursday,
Ciphers and TLS
Hi I am looking to disable all SSL/TLS protocols for the web console except TLS 1.2 as part of a PCI requirement for our environment. I found within our gateway.conf file that within the comments section Define a SSL coyote HTTP/1.1 Connector on port 8443 for Port 7070 and Port 7272 are slightly different for their Ciphers even though they both use HTTPS. It could be that an employee manually edited this file and/or it’s the way the file was placed when PMP was installed and configured. Does anyone
Viewed Ticket notification
Is there a way to know when a technician viewed a request that was assigned to them? I know that in the history tab it shows activity on the request (updates, reassigned, notes, etc) but it doesn't show when the technician viewed the request. Any help is appreciated.
Large wal_archive folder
Under ManageEngine > ServiceDesk > pgsql > data > wal_archive there are 607 files (and growing!) all of roughly 16MB. The first one dates to 04/05/18 which is probably around the time I installed quite a large ServiceDesk patch, we are now up to 9.4 Build 9412. Is there a way to reduce/remove these files and prevent the issue from continually filling up disk space on the server? I am not sure what the 'wal_archive' is used for, as we just take a full backup from time to time with the backupdata.bat
Configuration - Software Deployment package, Pre-deployment uninstall existing package, Post-deployment copy file into user AppData path
Hi, I need to copy a configuration file into the users profile paths for all users Post-Deploy. Install application using Desktop Central Copy ConfigFile.xml to all user profile folders after install is complete I have tried a few PowerShell script options to copy the file from the Desktop Central path to all the user profile folders %LOCALAPPDATA%\New Application\Folder\ConfigFile.xml The paths for "\New Application\Folder\" do not exist. So I need to create the directory structure and copy the
OpManager Trial - Printer Monitoring & Odd Custom Dial Results
Im in the process of running an OpManager trial, im looking for a single pane of glass solution to monitor our environment. I'm slowly getting my head around the system, server management is looking good - the heat map status is exactly what im looking for. I'm trying to put together a custom dash for Printer Management, i'd like it to contain the heat map for printers which i have working and the current status of the customer OID's im pulling out. At the moment im pulling out Toner % Remaining,
Configuration results display Failure - Reports show successful
Setup a configuration to upgrade windows 10 with the "Windows 10 Deployment 1709". I followed the steps on the knowledge base article to deploy the 1709 Update. The problem is I setup a config to deploy to our South Dakota location. I ran a report to find all the Windows 10 OS versions which I downloaded and saved. I pushed the config and I have one machine which shows successful. I have 3 Failed and 2 in progress 5 in retry and 2 yet to apply. When I take the list of machine OS versions and compare
Opmanager Google Map -- Oops! Something went wrong.
Currently I want to place the google maps but the following error appears: Oops! Something went wrong. This page did not load Google Maps correctly. See the JavaScript console for technical details. The map is loaded several times and continues to do the same. I have the version of OPManager Essential 12.3.129.
Report help - Reassigned tickets
Apologies if this in an obvious question and has been asked before. I'm guessing this will require some kind of query based report. I would like be able to report on a tickets history, showing which groups it has been reassigned to along it's journey. The report would have to show tickets that have been created Last Week, and then all the times the ticket has been reassigned to another Support Group. I'm only interested in tickets that were assigned elsewhere by a particular Support Group, so
Understanding Applications Manager’s release cycle
You would have noticed multiple build numbers of Applications Manager listed on our website. This is because we have been following an agile development methodology and a staggered release policy for the last few months. When we release a new version of Applications Manager, we make it available only for users downloading the product (full .exe) from the website. Once the product is deemed to be stable with limited bugs, we provide a service pack for our existing users to upgrade to the new version.
Require assistance with Custom Scheduling JSON Custom Script
Trying to configure custom schedules to read from SLA Violated reports and email technicians per overdue request to remind them daily @6AM EST. Require assistance creating the custom script in JSON format to read into ServiceDesk and email out to technicians per email address specified under technician profile?
Incident Service Catalog
Hi All, We are doing a demo test for management-engine Servicedesk, the tool is awesome but, I would like to know if you guys have done a customization regarding this topic, we are discriminating our tickets as "Requirements and Incidents" I checked by my own and I found this old post and this is what we want to achieve. create a column with alphanumeric values to discriminate the ticket in the service catalog. Example: REQXXX or INCXXX https://resources.manageengine.com/topic/customization-2-6-2016
opmanager credentials to workgroup windows machines - wmi
Hello, i have a couple of workgroup (no domain joined) Windows Server 2012 machines and i cannot have WMI, only SNMP authentication. I use a standard account to WMI Windows but it seems to be ignored. Any ideas?
Mobile App not scanning barcodes
Currently using an iPad with IOS 11.4 as well as an iPhone and it just sits and says scanning at the bottom. Doesn't matter what kind of bar code I try to scan it doesn't do anything.
Need to know how many surveys were sent
I Need to have na idea of how many surveys were already sent and to whom. Is there a way to check this? Thanks Bruno
E-mail Command
When I send mail with e-mail command appear in the description, for exemple: @@OPERATION=AddRequest@@ @@CATEGORY=Printer@@ @@SUBCATEGORY=Tray1@@ Is it possible that this text in the description is hidden and can add another? I do not see any label to add text to the description
Next Page
