Hi Guys,
As many other people here we have an issue with the mail fetch function in Servicedesk Plus. The following error can be traced back to the logs:
Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target;
nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
After using the gencert.bat file with the command: gencert.bat office.outlook.com:995 the jssacert is generated without a problem. Upon adding it to the security directory the system works again. However this always is for 1 day till about 00:00 then it stops again and starts to give the same error. Is there a way to fix this problem. Or do I need to renew that PKIX cert everyday when using Office 365?
- Saving the settings after replacing the JSSE store gives no errors.
- Version 9.4 Build 9415