Hi community,
At our organization we provide our users a variety of
assets to be leased (loaned) for specified amount of time, primarily to be used when they travel for work outside of the office.
Current Process
1) Users fill out a Microsoft Word form with the asset(s) (iPhones, iPads, laptops, GSM phones, etc) they would like to lease, the dates and the location they are planning to be in.
2) The form is then submitted as a Word doc via email that goes into our requests queue.
3) The technician assigned, needs to download, open the form, go to the
Assets list, assigns the asset(s), if available, to the requester. The requester is then responded stating the request is approved or not.
4) The technician then marks the requestor, dates and what
assets will be assigned onto a asset lease calendar on a resource equipment calendar on Office365.
4) The request is then resolved once the requester picks up the
assets assigned.
Proposed Process
Is it possible to create a request form within SDP so a user can request intended
assetsand it would assign the
assets automatically through the system? Then the technician could get an email or request of which
assets are assigned for the user and the system can send out a block onto the resource equipment calendar in Office365?
Let me know your thoughts or more information.
Thanks in advance!
Steven