Can't import conversations
Hi All,
I am trying to import tickets data into our SDP instance.
I can import the requests themselves, but when I try to import the conversations, I get the errors that look like this, for all conversations:
0489001 Failed Exception while trying to populate table Notification, for the sent notification.
As you can see they don’t tell much. The import fail with this error even if I import only the mandatory fields.
Does anyone have any idea what I could be missing?
See attached, a sample of the csv file I am trying to import.
Many thanks,
Oren
I am trying to import tickets data into our SDP instance.
I can import the requests themselves, but when I try to import the conversations, I get the errors that look like this, for all conversations:
0489001 Failed Exception while trying to populate table Notification, for the sent notification.
As you can see they don’t tell much. The import fail with this error even if I import only the mandatory fields.
Does anyone have any idea what I could be missing?
See attached, a sample of the csv file I am trying to import.
Many thanks,
Oren