REST API GetMonitorData status
Hello, While using the GetMonitorData API, sometimes, the LASTPOLLEDTIME value in the XML file is "Wait till next poll". Could you please tell me what does mean this status. Indeed, I have a script that loop according to the lastpolledtime. Currently, with the value "Wait till next poll", the script fail. Could you tell me what it means and if I can avoid it? Thank you in advance.
Cannot complete child task while parent task is still not completed
Can somebody explain the rationale behind this error message I received when trying to close a child task: "Cannot complete child task while parent task is still not completed." I believe this is backwards. Child tasks should be closed before parent tasks; only when all child tasks are closed should a parent task be closed. Certainly this is the way the dependencies are displayed in the Dependencies Map: Projects are dependent on Milestones which are dependent on Parent Tasks which are dependent
Remote Control favorites
It would be great if each user could have the ability to save favorite devices to remote control. I was thinking within the new search screen before searching, they could appear below.
Email reply request ID double up
Hi there, When replying to a ticket the request ID is added in the subject so that when they reply to it SD+ knows what ticket it belongs to. But when I reply to their reply, the request ID is added again along with the subject (which now includes the request ID) so the longer the conversation the more request IDs get added. Have we set this up incorrectly? See screenshots Cheers, Nick
[NetFlow] howto make a report to see if ISP satisfy the TOS?
I want to make some kind of report every month to check if the service with ISP is fulfill. For example, Term of service: guaranteed xxx bandwidth during 99% of the time. is possible to check the compliance automatically? Thanks
Off-Hours Auto Responder?
We would like to set up an autoresponse message when support request comes in after hours. We would respond with suggestion to call our emergency support line if there request is an emergency. Is there some way to do this now? Seems like this would be a good option in the Admin area where you enter your service days/hours. Any suggestions Thanks Jerry
Request List, API
I'm using postman to filter a list of requests, but I want to retrieve all the fields from the view, is it possible ? In view image there's a field called deal id, but when I make the request it does not appear
Users can't search solutions on the dashboard
Hello We've got a small problem.. So if a User, not a technician, tries to search the solutions on the dashboard, he'll gets an error which provides he has not enough authorities. But he can search the solutions if it's not on the dashboard... Is this behaviour on intention? How can I get those authorities for the user? Greetings
Integrate ServiceDesk Plus with ADManager Plus certificate issue
I am trying to integrate SDPlus with ADM Plus. I've entered the correct information in SDPlus General Settings - ME integration, but when I select "Test Connection and Save", I receive an error stating: DC is running in secure mode(https). The certificate from this product should be imported into SDP for https mode. Refer help card to import the certificate file." (see attachment) How do I do that? I don't see anyplace that I can do that? Can you please send me directions?
Add Request POST using REST API
I'm trying to POST to ServiceDesk Plus MSP with test data as follows: <Operation> <Details> <requester>Test Requester</requester> <subject>Test Subject</subject> <description>Testing Curl POST</description> <callbackURL>http://localhost:8080/CustomReportHandler.do</callbackURL> <requestType>Incident</requestType> <requesttemplate>Monitoring and Data Analytics Alarm</requesttemplate> <priority>High</priority> <site>Test Site</site> <account>Test Account</account> <group>Test Group</group> <status>Open</status>
Reminders of Resigned Technicians
Hola! is there a way for us to know the reminders set by the resigned technician? If we disable or delete the technician, the reminders might also be deleted. I want to know and if ever, we (the current technicians) can follow up the reminders that he/she sets.
ChangeOwner permissions to Edit Change - 9.4 9409
Hello, we have ServiceDesk Plus Enterprise 9.4 9409 with MSSQL.. On Changes module, we have the ChangeOwner Role who has Edit permissions on all stages. At the Close stage we need to fill a Change field of the Change details. Based on this post: https://pitstop.manageengine.com/portal/community/topic/change-permissions-not-working-9307-build , the Edit button must appear on all stages. However, the Edit button is not given when viewing the Change record or in the Change details. Thank you.
Users access management profile
Is it possible to create a profile for users access management, like create support groups, associate users to groups, set user profiles and import users from AD?
Is there a report that I can run that will find all the assests with low disk space?
I would like a report that would find all in use or in store assets that have less than 10% drive space remaining on C: drive. We are using SQL 2012 and are on version 9409
Powershell and API
Has anyone successfully written a PowerShell script that updates workstation attributes such as the asset state? Thanks
Scheduled requests
Hi! I want to print out the scheduled tasks via SQL. Which table is it? Thanks! Regards
Attachment Size limit
Hi, Is it possible to attach files greater than 10mb to a Solution and if so, how do I go about it? I'm using 8.1.0 Build 8100. Thanks, Ivan
Right to Left solution in Manageengine service desk
we have a problem in "Right to left" conversation . please help us
Server service not starting
I just installed the standard version of Service Desk Plus MSP on a new install of windows 2016 standard. And I click the server icon and it says starting, then started. When I launch the MSP Web Client. I get This page cannot be displayed instead f the logon page. I have rebooted. Made sure I have all of the latest patches. But it will not run. I have 8GB of ram, plenty of storage space. I then created a another VM and installed it again and got the exact same results. I get no install errors. And
Custom Menu Option for Remote Control via DC Agent
We are new ServiceDesk Plus and Desktop Central customers. I'd like to add a custom menu option under Actions in the Request Details page to start a Desktop Central remote session directly to the ticket requester's computer. I have the integration between the two set up, and I know you can click on Desktop Central menu and select Remote Control but it would be oh so cool to have a custom action that would initiate a remote control session directly to ticket requester's PC. I'm not good with scripting
Additional Fields Pick List - no sortable?
I found a post from 12 years ago that you could sort the pick list of an additional field. Plus, I see in the online users guide where you can supposedly click the "arrows" to sort a pick list. I do not have arrows to sort the list...not in the actual request when creating the ticket nor when creating the additional field itself. How do I sort the values in a pick list? I created the values in the pick list in the order I want but then they all got mixed up somehow. I even prefixed the values with
Cannot merge service requests
I am unable to merge two requests - one created through the Service Catalog and one automatically created as an email request due to responding incorrectly. Here's a screenshot of the two requests I'd like to merge. and here's a picture of the error I get when trying to merge the two: Please advise Jeff
HA
Is there configuration for HA?
OpManager Probe Web UI / Dashboard Crashing in Chrome
OpManager Probe - Version 12.3.119 When logged in to Web UI, page crashes intermittently when using Google Chrome browser -- issue does has not been observed when using Internet Explorer. (Screenshot Attached) Issue seems to isolated to one Probe, have not experienced issue on other Probes.
Ticket generated by email
We are currently on 9409, with MSSQL 2012 database We find that we have a lot of tickets that are generated via email by requester that are not getting associated with the user's information from AD. Or sometimes the site doesn't get generated when a ticket is created.
unable to generate scheduled report
Could you help me to know the reason for some of Scheduled Reports that get error and while generate send me notification email unable to generate scheduled report??
ServiceDesk plus - URL is not found in widgets
when i go to Self service portal customization to create a new widget and add a new url, let's say " www.google.com" it says url not found or url is wrong. when i add http or https for ex: " https://www.google.com". the page doesn't even load. What is the issue?
Auto populate fields from form in automation template
Has anyone been able to pull fields from a form in a request to populate the "Create User in AD" action? Essentially, I have a form that has the requestor fill out the needed info (first name, last name, location, etc) but I do not see a way to pull that data in the form in to the action template.
Automatic Approver
Has anyone been able to configure SDP to automatically populate an approver, when you select the Submit to Approver action within an incident?
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Setting Department via API
Hello - I'm looking to set the "Department" of a request via the API. I've tried adding the department with this endpoint, sdpapi/request?OPERATION_NAME=ADD_REQUEST and the following XML <Operation> <Details> <parameter> <name>requester</name> <value>Requester</value> </parameter> <parameter> <name>subject</name> <value>Request Title</value> </parameter> <parameter> <name>description</name> <value>Body</value> </parameter> <parameter> <name>department</name> <value>DName</value> </parameter> </Details>
Adding text to Template
Hi, Is there a way for me to add text to white space areas in a Template? As an example; we currently have text in our Description field asking users to put as much detail as possible so that we can help them quickly, but I would love to be able to put this just under the field label instead. Thanks In Anticipation Ian
Help !!! i delete a project i can't recovery!!!
Dear, sir, I delete by mistake a Project... can i recovery it? best regards
Scheduled Reports
Could you help me to know the reason for some of Scheduled Reports that get error while generate send me notification email unable to generate scheduled report??
Custom Email to Requester
Good morning, Is there a way to create a custom email to a requester that's based on certain criteria that selected when creating an Incident? Not the generic email sent letting them know an Incident has been created for them. Thank you
Questions about 9.7 & 9.7.1
Hi, I have a number of questions regarding the new features in version 9.7 & 9.7.1. - 9.7 talks about the "Authorized Administrators" option. 9.7.1 has the "Privileged Administrators" role. Is the role a replacement for the configuration option? - Additional masking of data (username, DNS name, email, server name) - Does this apply to all resource types? Does it apply to user accounts? Is it configurable? We do not necessarily need to mask all of this data. - Backup file encryption - Are there updated
SLA Timer not starting
Hi All, I have followed the SDP guide on setting up SLA's within SDP Online however when i log a test ticket it doesn't start any kind of time it just says "Due in" and the clocks don't reduce, Any ideas?
How do I pass the GLBA compliance audit using Exchange Reporter Plus?
If your organization provides financial services in any way to customers, you need to comply with the Gramm-Leach-Bliley Act (GLBA). The GLBA primarily deals with employing access control measures to avoid unauthorized access to financial data. Exchange Reporter Plus helps you comply with the GLBA by allowing you to: Track admins' mailbox activity. Audit delegated mailbox activity. Identify non-owner mailbox logons. List deleted and moved emails. Track changes to mailbox permissions. View permissions
Asset - Scanned Software Reporting?
I'm not sure if this is an issue, procedural, or an actual request. If I go into Asset - Scanned Software, I can search on a particular Software or Manufacturer (perfect). I the click on the result which gives me a indepth list of the software (where it's installed, versions, a graph, etc.) I'd like to export that data then to a PDF or Excel sheet (I'll take anything). It doesn't appear that I can do this from this screen/search. If I look under reporting - software, I can do by manufacturer, but
Deleting declined patches
We decline Unrated and Low patches. They keep showing up in reports as missing. How can I completely get rid of the declined patches? Thanks! Becky
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