real time maps
I would like to know if its possible to view in map (business view): real time information of interface bandwidth. Even adding to NOC view I could not. Reducing the monitoring interval in Threshold Settings to 30sec and adding the map to NOC work. But I wonder the resource implications. another solution? Thanks
Meet the Applications Manager team at Monitorama 2018!
ManageEngine is excited to sponsor Monitorama this fall! The event is all set to take place in the beautiful city of Amsterdam on Sept 4 & 5. This event aims at continually pushing the boundaries of monitoring and trending software. Single track sessions is one of the main highlights of this event. Meet the team behind Applications Manager A visit to the Applications Manager will help you learn how to: Get deep visibility into the KPI's of your IT infrastructure, including your physical, virtual
Scan popup notification
Does the agent log when the Desktop Central agent prompts that it is scanning for patches. I'm only asking as a customer is stating that it's prompting 50 times a day and I would like to disprove this statement?
Firewall Analyzer to extract large raw firewall log?
I searched a raw firewall log from 01-Jul-2018 till 11-Jul-2018, i attempt to extract the log as .csv files. However, the csv files only extracted period are just 05-Jul-2018 till 11-Jul-2018, any idea how to get the complete logs files? Thanks. Regards, Clare
ServiceDesk Plus MSP - version 9.4 - Build - 9408 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9408 Please refer to the Migration path table available here and upgrade to our latest build We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9408? - Please refer here for more details. You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you. Following is the support policy of ServiceDesk Plus MSP : Product support
Is it possible to change task assignment based on Technician field?
I would like to check the status of all tasks on an incident. If they are not closed I would like to assign remaining tasks to the technician in the Technician field when the technician is changed. Looked through Field and form rules and don't see an option that would look at the task status. Will "Set Tasks" assign to technician or just add the task to the incident?
Mail Fetching Not Working
I just discovered that mail fetching hasn’t been working since last Thursday. I rebooted the server twice and stopped/started mail fetching with no change. I decided to re-enter the password to make sure nothing was incorrect there. When I saved the new password, I received the error below: FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. We renewed our Exchange certificate last
Mandatory Attachments
Is there a possible way to mandate attachments when creating a request? This would be a really useful function.
Computers not logged in for 90 days
We have AD Audit Plus. We are trying to create a report so that we can see machines that have not been logged into for the last 90 days or more. We don't care WHO logged in, we want to see IF it was logged in by anyone. Thanks for any guidance or ideas!
audit and fix problems with AD replication?
What Manageengine solution help me to audit and fix problems with AD replication? ADManager? ADaudit? other? thanks
ADManager Plus and ADSelfservice Plus Integration
Is there a way to create a user template in ADManager Plus that will have fields to Register the moble number and email address for ADSelfservice Plus? I don't want the mobile number to go into the contacts. I only want it for Selfservice registration. The email would also not be their primary email it would also be for registration.
(HELP) - HISTORIAL SERVICE DESK PLUS
Good evening dear, About the Service Desk Plus, I need to know in which ROUTE I can find the file that records HISTORY of the changes that are made to each request in the application. Who can help me? Regards,
File manager sort by modified time
I just noticed that if I use the file manager to see a computers files that if I want to sort by modified time it does not sort by year but by month. .Is this how it should work? If so could it be changed to date modfied so that it sorts correctly by date and time? Attached is a screenshot of how it is sorted by modified time.
Major Vulnerability in Ghostscript, an Interpreter for PDF page descriptions
Synopsis: Ghostscript is an interpreter for Adobe Post Script and PDF page descriptions, its found to be a widely used application in all PDF editing and viewing softwares. Vulnerability: It consists of a -dSAFER sanbox bye pass vulnerability, which would allow access to unauthenticated attackers to execute remote coding and arbitrary commands.This vulnerability can also be exploited in applications that leverage Ghostscript, such as ImageMagick, GraphicsMagick, evince, Okular, Nautilus, and all
Exception while checking netflow Analyzer Module
I need to update the application to the version "AdventNet_ManageEngine_NetFlow_Analyzer_9_8_3_SP-1_0.ppm" but I have an error as I show in the attachment. Currently the version I have is 9860. What can be ?? Waiting for your comments Thank you
ManageEngine NetFlow Analyzer bandwidth utilization report not generating anymore.
We have a standard bandwidth report, for one of our customers, that had been running daily, since early July, fine, until last Wednesday. The report has not generated since Wednesday(8/15/18), despite restarting the App server, and changing the "Generate" time to test.. I cannot seem to find any sort of log file to determine why the report is not generating. The report is a standard Traffic Report, for a single IP Group, for the Chicago timezone, and formatted in PDF. The report is configured to
Add a users AD "description" field to the unlock user portion of AD Manager
When I pull up a user under unlock users, there's "fullname, First name, Logon name,expiry, status and last logon. I would like to add the users AD "description field" to this list. Is there any way to do that?
Not all parameters appeared in NetFlow server
Hi, I am selecting a device (router) to get NetFlow parameters such as top talkers / top source / destination , top conversation and I got nothing without any error message. Only after I restarted the server it is working. Thanks,
SNMPv3 - "Authentication failure, bad community string"
I have just upgraded to Netflow Analyzer 12.3 after running the reinitializeDB.bat from 12.2 and am having trouble getting my device and interface names populated in the database again via SNMP v3. These devices are primarily Cisco routers and I am getting "Authentication failure, bad community string" from my debugs when NFA attempts to retrieve the router and interface names. I have verified the credentials I've input are correct by using a 3rd-party SnmpWalk tool from the same server running NFA.
[Tips & Tricks] How to enable SAML-based SSO for ADSelfService Plus using Okta?
If your organization uses SAML-based identity provider (IdP) applications such as Okta, you can enable one click access (SSO) to ADSelfService Plus' web console. Once SSO is enabled, whenever a user attempts to log on to ADSelfService Plus’ web console, Okta will authenticates the request and grants access to ADSelfService Plus portal. If a user is already logged in to Okta and tries to access ADSelfService Plus, the user will be granted access automatically. Prerequisite If you do not find ADSelfService
Automation History
Is it possible to archive or delete old automation history's? I have several automations that have been running every 15 minutes for the last couple of years when I try to run execution history I get 'fetching automation history' but nothing is returned. I have left the request running for 30 minutes or so before giving up. Regards, Simon
Disk space required for logs and archive (Firewall Analyzer)
Hi, we have configured our firewall analyzer to receive logs from around 8 firewalls. The disk usage per day is around 50GB which means to hold logs for a month, we require 1.5TB. Now, if we use 1 month logs and 3 months archive option, what would be the estimated disk space required??
Self-Service Widget - New Request?
Salutations! I've been trying to configure a custom widget in the Self-Service portal to streamline creating/submitting new requests directly from the requester home page. I created and added a new widget using the URL (https://ourSD+url.com//WorkOrder.do), it looks like what I expect it to and creates a new request. The issue is the widget doesn't reload correctly. I've attached screenshots of both before and after. Is there a different way to create such a widget, or are there other predefined
XSLT example
I'm trying to monitor value from xml file but need an example to understood how to build correct xslt file. I wrote some code and test it on https://www.freeformatter.com/xsl-transformer.html# - it works. But at Applications Manager nothing happened - no errors but no results are monitored. Any ideas or examples?
Admin tab missing
Has there been a change on the newer versions? If I add new users to the administrator role before from Active Directory, the admin tab would show. After upgrading to a newer version, administrator role users added through AD no longer have the admin tab. I can use the default local admin for Applications Manager. Is this a change in the app or an issue with our database after updating? I have removed and re-added accounts to no avail. Everything else seems to work fine. I would rather use our domain
Conditions of user modification rules
In the conditions of the user modification rules, I can not use custom attributes? Why? This is available to create a new user, but is not available for user modifying.
TWTQ: Session activity reports
Hey everyone, Here's This Week's Top Question (TWTQ): Q: What are session activity reports? How do I view them? A: Log360 helps you audit network activity with hundreds of reports based on the type of events found in your network logs. It also goes one step further by providing you with session activity reports. These reports help you track entire user sessions from start to close, including details of their activity during the session. You can access them by going to the Correlation tab, and selecting
Operation cannot be performed due to license restriction
I went to "Inventory"-"Config Management" to add a device and received an error, "Operation cannot be performed due to license restriction." I have plenty of interface licenses available. What might cause this error?
Retain data when changing the Template
Hi, I have noticed that, if I enter a lot of data into a new Change form, then decide that I have used the wrong Template, for instance I may have used the default but actually my change should be Emergency, I can change the Template I am using but this wipes out all the data I have entered. I am sure that I have seen a popup somewhere asking me if I want to reuse my data, but this doesn't seem to be working at the moment. Any ideas? Thanks In Anticipation Ian
List of Rejected Request of User
Is it possible for the Approver to view the list of request that they Rejected or Approved? Or it can only be done in the Query Report?
[Solved]: How to report on Resource Info area on a Service request
Hi I have created a Service Request in MSP that we will use for all our smoke tests during our maintenance windows. I have added four sections in the Resource Info section called Test 1 - 4. Each of these sections contain multiple tests to perform. These tests are listed as check boxes. How can I report on them? I do not see them listed in AP. One other issue I have (and this is an MSP issue) is that when I view one of these Smoke Tests records in MSP, it only shows the tests completed. If a test
Applications Manager/Servicedesk Plus
Is there a way to add the plasma view of our App Manager dashboard as a widget on the ServiceDesk Plus Technician Screen? Every time I attempt to do so, the widget does not load the page.
Desktop Central Remote Control Features
Can you connect/disconnect client PC from VPN while remotely connected? Furthermore, can you access remote PC while on outside network?
Different operational hours for different support group
Hi, We have multi support group that have different operational hours. Can you add this as feature in next release? Thanks
New survey report query 9414
For the new survey tool (which I love) is there a query to get to this information using the old report tool via SQL? The new report is behind the admin tab and I have users that want to be able to see this data themselves. There isn't a SQL option to modify or grab the query source so I can dump it into SQL Manager for example. I used to be able to mine the data and get individual results per question. Is that still possible and, if so, how. Given that I can have multiple surveys with different
Forecast reports get a boost with Machine learning techniques Applications
Applications Manager has roped in machine learning techniques to give a boost to your forecast reports. This feature will help users make accurate estimates of growth trend of attributes like disk utilization of servers, database size, etc. so that they can plan capacity better. The primary objective of utilizing ML methods in the field of forecasting is to improve the forecasting accuracy by minimizing some loss function. If you turn the Machine Learning feature on, then you can view the forecast
ManageEngine Self Service Portal Customization
Hi all, i am looking to customize out self service portal to also include the ability to raise a new change.as well as a new request. Has anyone done something similar? Thanks in advance. Brett Jorna
do not show monitoring server
i cant appear / show monitoring server
Schedule time off without Backup Technician
How can I schedule time off without requiring a backup technician? I select Don't take any action on the request but "Backup Technician" still appears on the calendar during my time off.
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
Next Page