[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
Change a Date/Time field back to blank
Hello, we have ServiceDesk Plus Enteprise 9.4 (9409). In the Change Module we have an "Additional Field" of Date/Time. In this field we have put a date/time some days ago, but now we want to change it to blank (N/D) and we can't do it. Is it posible? Thank you.
Resource Additional Fields
Hello, in our environment we found conflicts for the Resource Name field, which must be unique even if related to resources with different Resource Types. The anomaly arises from the need for multiple Password Administrators to register credentials on the same resource, without however being legible by competing accounts: we have not identified alternatives other than to define different resources, traceable to the same object through additional fields. Is it possible to make an additional field
Upgrade is failing
Since Support is not responding to my case, I will try to get some support/help here. We have a HA setup, running version 9402. On the primary server I successfully upgraded from 9402 to 9500 and then to 9600, but on the secondary server the upgrade from 9402 to 9500 is failing. [root@kvm-pmp-am6 bin]# sh UpdateManager.sh -c Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/opt/UpgradePacks/ManageEngine_PasswordManager_Pro_9400_9401_9402_to_9500.ppm
Translate service catalog message
How can I translate users service template catalog's message? I couldn't find it on translate menu.
OPManager Issues
Hello, Hope this email finds you well, We have Essential License of OPManager Build no. 12.3.057 We are having issues in some features. 1. Services Down not showing in Dashboard. 2. CPU Utilization of some devices are showing Zero ( 0 ). 3. How to make the monitoring real time? Hopefully you could help us on this.
site details in incident creation screen by Requester
Dear Team, can anyone suggest the possibility of the adding site details and region field in the incident creation screen by Requester, so that when requester log the incident , he should have option to select the site details and region from drop down option. Regards, Manoj
Very Total time spent
Is there a report for really total time spent by each Technicians on Requests, Projects and standalone Tasks? we're on SDP 9.4 Build 9415 thanks alessandro
Join us at the London User Conference this September
After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th & 19th, 2018. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on OpManager. Trust me, you wouldn't want to miss it. What OpManager has in store for you Learn how to : Automate device additions and configurations. Monitor device/interface
A Reminder on task for you.
Hello Everyone, I am trying to locate the notification template for "A Reminder on task for you". that i received. I checked all the notification under Notification Rules\Tasks tab, however, non of the enabled notifications matches the one i received. The notification I received was for overdue task. Please assist. Thank You Raed
OpManager HTTPS using existing wildcard .p12 cert
Hi, I'm trying to use the following guide to install a .p12 cert on OpManager 123180: https://pitstop.manageengine.com/portal/kb/articles/installing-pfx-certificate-in-opmanager-12 After following these steps, I am unable to connect to the web server at all (connection refused).
Filtering specific data within a custom report
I've recently created a custom report on survey's that were sent to my employees, however I have to somehow separate (possibly by using a filter) the surveys that have been completed along with the surveys that have NOT been completed. I'm not quite sure how to set this up. I did add a field called "Rating" within the report that does give me not assigned, if they have not taken it, however below that it is showing the rating numbers. I'd prefer to have that instead say "completed" or "assigned".
Passwords now displaying as *****
I was told that due to GDPR passwords are now being displayed as *****. I was also informed that a patch would be available to amend this. Is this the case?
Preventing "Automatic reply" emails from creating new tickets
We have technicians who are emailed daily/weekly/monthly reports from SDP. Whenever they are out of the office and have enabled automatic replies, a new ticket is always created. Deleting it only takes a minute so it's not a HUGE deal or anything, but it it's a bit repetitive. I was looking in Business Rules to see if there's a way we could just discard the email and under actions, there's one called "Negate." I looked in your documentation and couldn't find anything for this rule, but I'm assuming
Free SharePoint Monitoring Tool Invalid Parameters
I am trying to connect to my SharePoint server but it errors: "Invalid Parameters". The firewall is off and the credentials is correct. What could be the problem?
Setup on-premis server connectdb.bat script asks for password
Trying to setup on-premis SharePoint server and got stuck in troubleshooting at following step: Perform the below steps on the SharePoint Server Machine: Open the PowerShell as administrator, Register-PSSessionConfiguration -PSVersion 2.0 -Name ps2 Now, open the SharePoint Manager Plus installation location and go to ManageEngine\SharePoint Manager Plus\bin folder, Open command prompt as administrator at this location and run connectDb.bat Running connectdb.bat prompts me for password for user "spmp"
O365 Manager Plus 4210 released with Global search feature!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4210 now supports MFA-enabled Office 365 account configuration. Highlights: Global Search: Users can now easily locate reports, management capabilities, audit/alert profiles, articles on topics that you need assistance for, and anything across O365 Manager Plus from a single search box. Users Without Photo Report: With this report view the list of mailbox users who do not have a profile picture. How to
CCTV/NOC View Auto Login
Hello, I've created a CCTV/NOC view that I would like to push out to our wall TVs in our operations room but I can't figure out how to get it to auto login? Am I missing something or is there a way to do this? We're running version 12.3.183. While I'm logged in I can access it on this URL http://opmanager/apiclient/ember/index.jsp#/CCTVSlide/301 but I'd like this to auto login on our TVs. Is there a sting I can add after it to pass through details? Thanks in advance.
Join us at the London User Conference this September
After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th &19th. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on NetFlow Analyzer. Trust me, you don't want to miss it. What NetFlow Analyzer has in store for you Learn how to : Perform in-depth traffic analysis and resolve bandwidth
AD360 build 4209 released! Makes database migration easier than ever.
Hello Everyone! We have released a new build of AD360—4209. Enhancement Database migration made easy: Now you can easily change AD360's bundled PostgreSQL database to MS SQL or another instance of PostgreSQL from the web console. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards, AD360 Team Toll Free: +1-888-720-9500
[ManageEnginge] Effective AD password management techniques revealed
Hello, Whether you are an administrator or an end user, managing passwords is hard. It doesn't have to be that way anymore! Attend our Effective password management techniques for your Active Directory environment webinar and learn simple techniques that boost up both the productivity and security of your IT environment. ..Book your spot now.. What's in it for you By attending our webinar you will learn how to: Enable password self-service and self-account unlock for end users. Group or OU-specific
Upgrade process for 9.3 build 9300 to 9.4
Can someone provide the correct approach here? Can we just apply the latest PPM, ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_35_0.ppm, for 9.3 to take us to 9.4? This is what we did for 9.2 to go to 9.3. Thanks.
Hide Status Comments in Change template
I need to be able to hide Status Comments in a change template, and cannot for the life of me figure out how i t is done. Have tried to use field and form rules but it does not provide this field as an option when I try to hide it or disable it.
Service Request Template Technician view only
Easy one...I have a Service Request template. I have the "show to requester" UNCHECKED. Should Technicians still be able to see and use it? I originally thought they WOULD be able to. I want to make a template for Techs only. If the above is incorrect, how would I do this? I ask because I have this and one of my senior techs gets a "not authorized to view this page" when I send a link to the specific template. Thanks David
Join us at the London User Conference this September
After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th &19th. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on Applications Manager. Trust me, you don't want to miss it. What Applications Manager
Join us at the London User Conference this September
Join us at the London User Conference this September After globetrotting for months, the next IT Operations Management User Conference is all set to take place in London on Sept 18th &19th. Register Now This two-day event full of in-depth and intensive technical training will help you get into the bottom of various challenges faced in IT and we've got sessions focussed exclusively on Firewall Analyzer. Trust me, you don't want to miss
Reply / Forwarding Mail in conversation Continue to use incoming date as variable
Hello, we also send e-mails to external service providers via an ID. If we then answer or forward the service provider's mail, the date of his mail cannot be indicated as variable, right? As a normal reference as with a mail client. The variable $Title takes the subject of the mail, but $CreatedDate does not take the creation/send date of the mail. Can someone help me to use the send date as a variable? Thank you very much. Christian
Table Aliases
have this query for ServiceDesk Plus 9.4 and mssql 2014 having trouble finding the table aliases: can someone please help ELECT [CI].[CINAME], [ChangeDetails].[CHANGEID], [ChangeDetails].[TITLE], [ChangeDetails].[DESCRIPTION], [ChangeDetails].[COMPLETEDTIME] FROM [ChangeDetails] LEFT JOIN ChangeToCI on ChangeDetails.ChangeID = ChangeToCI.ChangeID LEFT JOIN CI on ChangeToCI.CIID = CI.CIID order by [ChangeToCI].[CIID] Thank yoiu Rich Gruenfelder
Restoring Backup Failed after Changing DB
After upgrading to latest build and changing DB from pstgre to mssql, i experience an error on restoring the backup, see print screen attached. Looks like a .png file in the backup is causing this problem. Then i tried to reinstall SDPlus and tried to restore the backup again, it result on same error. Then i tried again restoring backup on couple days ago, it is still the same error. Seems like all backup file are corrupt. Any suggestion on how to solve this? Thanks all in advance! :).
Creating UI for service desk plus
Hi I need some help in creating a Ui that pulls data from my help desk ? Any guidance ?
[Tips & Tricks] Bulk disenrollment of users in ADSelfService Plus
ADSelfService Plus offers administrators the convenience of performing bulk disenrollment of users. This feature allows them to manage user’s licenses effectively and also not be pushed to the extent of disenrolling users one at a time. Administrators can choose between the following two options to perform bulk disenrollment. Select multiple users from Enrollment Reports. Import users from a CSV file. Method 1: Select multiple users from Enrollment Reports. Log into ADSelfService Plus as an
How to tell a survey has been sent
Hi, I've just recently implemented User survey's to be sent out to our end users. Is there a way to tell when a survey gets sent to someone? I am only seeing the option to tell when a survey has been completed.
Error Renewing Free License
We have been using the Service Desk Plus MSP for a little while now but need to renew the license. We sent in the request and got an email back containing a link to the renewal form " https://www.manageengine.com/products/service-desk/free-it-help-desk-software.html#getfree " but when we fill in the required information, we just get this error: "Error Occurred, please contact application owner" Does anybody have a fix for this?
Free training and certification: Learn about our latest SIEM features
Hey everyone, The latest round of our online training and certification program for Log360 is here, and it starts on August 28. Register now » What do I get by attending this program? Understand how to gain valuable insights into network and user activity. Learn about network security and auditing with practical use cases. Get expert tips and tricks on making your SIEM deployment efficient. Earn a Log360 training completion certificate absolutely free, by answering some simple questions at the end
Clear Text in a Field
Dear All, During some searching yesterday I came across a script that would allow you to put guidance notes in the Title Field and Description Field and would pop up an alert if the user didn't change them before saving the record. And then I got asked to do just that this morning, and now I can't find the post. And believe me, I have searched and searched. Can anyone remind me what it looked like? Thanks In Anticipation Ian
Creating a UI for service desk plus
Hi All, I need to code a UI for service desk plus to be able to pull our current logs.. Any guidance?
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