DHCP failover server fails with KB4338814
If you have installed DHCP failover server on a machine running on windows 10, version 1603, this post is for you: The latest cumulative update KB4338814 released on last Patch Tuesday (July 10, 2018) came out with a bunch of quality improvements and security enhancements but also had a bad bug that could potentially disrupt your network connection. Microsoft mentioned this bug in their support page as a known issue, quoting "After installing this update on a DHCP Failover Server, Enterprise clients
Email traffic reports do not included shared mailboxes
Exchange Report Plus 5.3 b5300 with Exchange 2013 CU20. It appears that none of the email traffic reports included shared mailboxes. The only shared mailbox reports for on-prem Exchange are under Organization/Shared Mailbox Reports and those reports only provide a list of shared mailboxes and permissions for them, while Exchange Online reports do include more shared mailbox reporting, like traffic, size, etc. Is there some way to get email traffic on shared mailboxes for on-prem exchange? I am looking
TWTQ: SQL Server autodiscovery
Hey everyone! Here's This Week's Top Question (TWTQ): Q: What database audit reports does Log360 give me? How do I configure SQL Servers using the auto discovery feature? A: Your organization's databases store a lot of business critical information, and are heavily targeted by internal and external attackers. A data breach could cost you heavily in terms of recovery costs, and legal and compliance fines. The time and effort required to recover from a data breach would also set your business back
NetFlow Analyzer [FREE Training]: Learn tips and tricks to troubleshoot your bandwidth issues
Hi all, Your flow data contains a wealth of information about the network traffic and can help you gain deeper visibility to resolve any bandwidth problems. NetFlow Analyzer has recently brought in new features to enhance this visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and
PMP stuck on Groups and doesn't populate
When I click on the Groups resource on the left, the animated progress bar shows, but the resource groups never do populate on the screen. Same effect with multiple browsers. I just upgraded to 9.7 and this appears to be the only issue.
Bulk change the technician assigned to a request
Is it possible to do a bulk change of the technician assigned to a ticket and assign those tickets to a different technician in the same group?
field & form Rules
Dear Support, am trying to do same rules in the Incident template when the LEVEL is tier1 the Group and the Priority should be hidden and if the LEVEL tier2 the Group and Priority should show...PFA Please advise me
Change icon for create ticket
Dear Support, Can you please help me out the change the icon of report an issue and create a new service request.PFA
KB4018385: Your Office 2016 can crash.
What is the problem with KB4018385 update? The KB4018385 update is no longer available. It was removed because it causes Office 2016 to crash when you work with charts. Microsoft has not released a fix for this issue. Resolution: Uninstall the update with Patch Manager Plus Microsoft recommends not to install this update. If installed in your network systems, then follow the steps to immediately uninstall the KB4018385 update using Patch Manager Plus: 1. Navigate to Patch Management tab -> Patches
KB4018385: Your Office 2016 can crash.
What is the problem with KB4018385 update? The KB4018385 update is no longer available. It was removed because it causes Office 2016 to crash when you work with charts. Microsoft has not released a fix for this issue. Resolution: Uninstall the update with Desktop Central Microsoft recommends not to install this update. If installed in your network systems, then follow the steps to immediately uninstall the KB4018385 update using Desktop Central: 1. Navigate to Patch Management tab -> All Patches
Announcement Behavior Change: Display event date and times rather than announcement date and time
Good morning, I'd like to recommend a change to the current way announcements are displayed. Presently, when you configure an announcement, you configure the duration (date and times the announcement will be displayed). That date and time is displayed on the requester home screen. For example, I'd like to announcement that we are upgrading one of our applications (called "Felix) on June 30, 2018 from 02:00 to 04:00 AM. However, in order for the announcement to display from today, June 27, 2018 until
O365 Manager Plus latest build 4208 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4208 which comes with feature to alert on low disk space. Highlights: Disk space usage alerts: Audit logs, reports, and other product related data consume space in the installation drive. With the new feature, users can: View the product's disk space usage statistics. Configure the minimum threshold for the free disk space in the installation drive. Choose to receive alerts when the free disk space goes
SupportCenter Plus Scroll Bar size
Version : 8.1.0 Build Number 8102 Is there any way to get rid of the side 'micro' scroll bars and have normal / default sized scroll bars? I'm not sure what the idea was behind making them tiny, but they are annoying to use. Thanks.
Updates and Patched during work hours
Hi all, We are new to Desktop Central and have noticed a troubling trend. We have the policy to apply updates after hours, yet we have users with surfaces and laptops that refuse to leave them on and in the office over-night. What do you guys recommend to get these machines updated?
Installing .PFX certificate
Installing .PFX certificate Hi everyone 9.4 Build 9409 production 9.4 Build 9412 tested 9.4 Build 9412 tested I am Trying to install a pfx wild cart certificate. I am following the instructions on the Installing .PFX certificate page of the help site. The page makes reference to a "<!-- SSL/TLS Connector configuration..." in the [ServiceDesk Plus Home]\conf\server.xml my file don’t contain this section for version below 9400 the file is located under [ServiceDesk Plus Home]\server\default\deploy\jbossweb-tomcat50.sar.
Unaccounted traffic after update
Hello, We have updated the last version of Netflow Analyser (9860) and since we have lot of "unaccounted" traffic ? Can you help us please ? Thanks Mickael
Allow Requesters to Create their own account
Is there a way to allow requesters to create their accounts?
create new request from MS flow
I am trying to post a new request into Servicedesk pro using Microsoft Flow, does anyone have any decent examples. At least a decent example of a post that I could use to determine the best way to do this.
SDP - Technician wich can add new users (requester)
Hi how can I make a Technician who can create new users(requesters)? don't want to make him ADAdmin. I test with a ROLE option "Adding Requester" enabled and view: "All in group & Assigned to Technician [Requests and Changes only]" because don't want him to see all requests. but when I login with the technician don't see the admin tab, also cannot see the add requesters in the quick action under request menu neither. any help? thanks
ServiceDesk Plus 9412 Released
Dear Users, We are glad to announce the release of latest servicepack 9412 for ServiceDesk Plus. This servicepack includes 27 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Bulk sharing in PMP
After importing >100 accounts from a CSV file, I would now like to share them with a User Group. Is it possible to do this all at once or do I have to do each resource one at a time?
Prominent features and integrate (PMP)
I'm new to PMP. I do not know much about the PMP's most prominent features. I do not know how to integrate PMP with my IT system. Can you tell me? Thank you. Regads, Tan Hung
Changed logo but it did not update
Hi I changed the header and login page logo in the MSP details section under Admin. The header logo updated but the login page logo did not. Also how do I change the logo on all our reports? Thanks
Description Field Length
Is there any place where I can increase the visible description length? It seems that I can add a pretty long description; however, the visible description seems to be truncated, though there is enough real estate/space for a longer description to be viewed. Please see attached.
Alert Requesters Manager/"Reporting To" when Request is put in
Is there any way for a users "Reporting to" user to be notified and/or CCd on a ticket what a user emails in a ticket? I would like users managers to be notified when their employee puts in a ticket.
Custom notification for 1 specific user?
I have a custom email notification when a request is created. Would like to know if there is any way to have another custom template for 1 specific user.
Boot from Network via PXE
Hi ALL! I have: - OSD as part of ME DesktopCentral - DHCP Server (MS Sever 2012) How i can boot my new PC via network|PXE for setup my images for this PC ?? I tried use DHCP option 66 (used ME DesktopCentral Server IP ) - no way (( HELP
Default incident template in od app
If in the self service portal settings the option to disable the default template for requesters is disabled it removes it from the template list on the app. The issue i have is that I am forced by your system to have a default template that is visible to the requester (in on premisis version i could set it to technican only). If I leave it visible, when in the web browser & they click new incident it will take them straight to the default and not the list of templates. Note this only occured since
Join us in Denver or Seattle to transform your IT management: ManageEngine Seminar 2018!
We're hosting a free IT management seminar on Tuesday, July 24 in Seattle and on Thursday, July 26 in Denver, and we'd love to have you there! We're going to be touching every aspect of your IT, and you can expect some great insights and fun discussions. Click here to check out all the details. Click here to check out all the details. What's in it for you? Discover ways to simplify complex IT tasks and improve business productivity. Learn some best IT practices for your organization, brought to
Upgrade failed: Problem during installation of patch: ERROR: column am.amcanorder does not exist
Hello, Could you please help the error when upgrade with issue "Problem during installation of patch: ERROR: column am.amcanorder does not exist" Application server: Linux redhat 7.5 x64; SDP 9.326 DB server : Linux redhat 6.10 x64; Postgres 9.6 Update from SDP 9.326 to 9.334 Thanks, P
[Tips & Tricks] Verify users' identities using SAML-based identity providers during self-service password reset and account unlock
In the long list of multi-factor authentication options that ADSelfService Plus supports, the latest addition is SAML Authentication. Verification of user's identity is done using SAML-based identity providers like OneLogin or Okta. When SAML Authentication is enabled in ADSelfService Plus, users are routed to their identity provider login URL for authentication, during password self-service operations. After successful authentication in the identity provider, users are redirected back to the ADSelfService
Adding a date to when an account is disabled.
Is there a way to use the automation to add the current date to the user description when the account is disabled in ADManager?
SMTP Addresses being removed
Hi, When we modify an existing AD user all of the SMTP addresses are removed. Has anyone seen this before? I'm sure its something in the template i'm using as the built in templates aren't removing the addresses. I'm getting an error message "Error in setting auto reply, Could not connect to the Exchange Server." i can't see anything obvious in the log files.
ServiceDesk Plus 9412 liberado!
Estimados usuarios, Nos complace anunciar el lanzamiento del último servicepack 9412 para ServiceDesk Plus. Este paquete de actualización incluye 27 nuevas características, mejoras y corrección de errores reportados por clientes y Partners. Por favor visiten el enlace en español para conocer más detalles de nuestras nuevas características. Además los invitamos a revisar este enlace para entender más acerca de la nueva integración entre ServiceDesk Plus y Password Manager Pro. También puede consultar
Delete all device templates not associated to a device, or just delete them all.
Running 12.3.086 and attempting to configure this new version properly. However, with no comprehensive user manual, and no current tutorials with step by step examples of every possible task a user could possibly want to do, it is becoming extraordinarily frustrating to do so. Example: It is nearly impossible to navigate this list of over 1100 device templates. I need to set up device types and their alerts so that I don't have to manually go to over 500 individual device entries and configure all
When will OpManager have Windows 2016 support?
I am on 12.3.086 and am surprised that it has no Windows 2016 support.
OSDeployer step-by-step
What is the best way to go about building a golden image? I want to make sure I do this correctly but I don't see any guides on what best practice is for the agent installation after the image has been deployed. So here a couple questions: 1. Do you install the DesktopCentral agent to the Windows 10 image then capture it for deploying it later? 2. Can the agent be installed using the post deployment application install template?
July 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the July 2018 Patch Tuesday. New Security Bulletins : 2018-07 Security Update for Adobe Flash Player for Windows (KB4338832) 2018-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4338823) 2018-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4338824) 2018-07 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4338820) 2018-07 Cumulative Update for Windows 10 Version 1607 and Windows
Custom script (vbsscript) issue in Pre-Installation (Post-Installation) activities in Software Deployment
Hi I create vbs script, that should check on 64-bit machine installed program in both registry uninstall keys: 64-bit key HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall 32-bit key HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall When I run this script localy it's work correct. I place this script in pre-installation and post-installation activities. When DC Agent run this script it's work no correct - script check twice 32-bit registry key (( This is because the DC agent
How do I pass the PCI DSS compliance audit using Exchange Reporter Plus?
The Payment Card Industry Data Security Standard is for organizations that deal with credit and debit card transactions. Such organizations are required to have secure environments to avoid breaches that can compromise customers' data. Since this mandate requires strong access control measures, Exchange Reporter Plus lets you: Track non-owner mailbox access. Audit permissions based on mailboxes and users. Detect failed OWA logon attempts. Monitor the number of emails sent to/received from external
Next Page
