How to association threshold to monitor ?
Hi : I add a WMI Performance Monitor . Monitor Name : ARR Health Monitor object is : Win32_PerfFormattedData_ARRCounterProvider_ApplicationRequestRoutingServer _Total_Health Value : 0 OR 1 And I want to create a threshold name : ARR_Health_Threshold So How can I assign ARR_Health_Threshold association to ARR_Health Monitor ? Thanks,
Too many categories
Our IT Department is split between five different groups. Each group has their own specific responsibilities and very rarely overlap with each other. At the moment we have all the categories that each group uses listed but it's gotten rather long and you have to hunt to find the best category for a ticket. Because of this and the high workload the techs tend to use a generic category we have listed and that doesn't give us a very accurate reading of what we all do day to day. But it's fast and their
Rejected requests with more than one approver are not closed automatically
We have configured in SDP the auto closing option for rejected requests. This option is currently working in simple cases, but if we reject a request that have more than one approver per phase, this request is not closed automatically. Do you have any idea of the possible cause? Thank you. Simone
Tasks as Mandatory Field for Request Closing Rules
Hi Guys, Is there any way in ME SD that before a Requests can be closed, the system must make sure that all associated tasks for the request must be Closed? Thanks D.
Device Configurations being redeployed
Senario: A device has a number of configurations deployed to it for icons, software etc. The device has an issue and is rebuilt. Once rebult the configurations that are still active don't deploy again on the freshly rebuilt device. Current Workaround: Remove the device from Desktop Central and add it in again. Does anyone have any other way of clearing the status's of a device without having to remove it and re-add it to Desktop Central?
ServiceDesk+ INC -> JIRA Issue -> ServiceDesk+ INC
Greetings, I have SD+ installed in my Dev Environment and one of the selling points I need to demonstrate before management will purchase the product is integration with our On PREM JIRA install. I was able to get SD+ to make a ticket in JIRA however and I get the pop-up that says "Ticket created with Id: 23508 and Key: CRM-2619" however the JIRA_ISSUE_ID and JIRA_ISSUE_KEY fields do not get populated in the SD+ Incident ticket. I am also unable to get the Second half of the equation to work with
Questions on setting up 1st Change Management process
Hi we have not yet started to use the Change Management portion of MSP. As a 1st step I am trying to setup our Network Change Control. We are currently using a paper based form and I am trying to replicate the same fields and workflow. I have a few questions below. Sorry but I have not used this module at all yet. 1) How is the CAB used? Is it purely a peer review of the request? 2) Can the CAB step be bypassed? 3) In our current process once the Analysis is completed it goes to approval. Each request
Windows 10 Feature deployment via Self Service Portal
I'm attempting to configure Windows 10 1803 deployment to previous releases of Windows 10 via the Self Service Portal. I'm using the following command as a software deployment "\\DNSDomainName.local\DC Repository\Microsoft\Windows\10\1803\x64\Setup.exe" /ReflectDrivers "%programfiles%\McAfee\Endpoint Encryption\OSUpgrade" /auto upgrade /DynamicUpdate disable This command works fine manually but not via the Self Service Portal. Any ideas why. I just get a generic Windows Update warning '0x80070003
Information regarding DC security fix build 10.0.0.237...
Hi guys, I can see you've released a security fix. When I go to the link to download it I cannot find any information regarding what the fix is for. Can you please provide us with further information regarding this release? Thanks, David.
Selectable templates for Announcements
We have a 'traffic light' style announcement system for notifying staff of: * Information - Green * Important - Orange / Yellow * Critical - Red For each of these we have a template with the correct color scheme etc. I would love to see a selectable template in the announcement feature where we could choose the severity of the announcement before it is sent out. A drop down to select form a pre-set list of templates would be great and allow us to continue with our overall branding of the ServiceDesk.
Desktop Central suddenly shows up 5 year old Patches ...
... that don't match as well. For more than 200 Systems! Installing those patches on a testsystem fails (See attached screenshot) For now, all systems are marked as highly vulnerable. So its not that easy to figure out the machines that are really highly vulnerable now. DC build is 10.0.236, restarted DC-Service, synced Patch database several times. Old patches remain after Patchscan of all Systems after syncing. Any Ideas?
Home Page customization
Is there a was to create additional home pages? I would like to create an additional page, but it seems to be limited to technicians and requestors. I would like to add Change Managers and maybe one more. Is this a possibility? Also is it possible to edit the existing widgets? I would like to modify the "My summary" Widget.
ServiceDesk Plus Development Bug Tracking / Feature Requests
Greentings All - I am a new member to the community, am using the trial of ServiceDesk Plus, and am ready to propose purchase of Enterprise, but my experiences in clarifying bugs and announced features not yet available is preventing me from completing that proposal. While their is good documentation for many of their products, there is no documentation or consistancy that I have found with ManageEngine / SDP support. I will share some experiences, and I will share some ideas. Please share your
Field Dependancy
Hi, We are trying to add additional fields to Incidents and Requests to identify the Floor and Room that the Requester is located in. So we may have, as an example, the Floor field as First Floor and the Room field as Meeting Room 2. We were looking to have two separate fields, with the Rooms only showing for the selected Floor. This would work similarly to Category and Sub-category, but I cannot seem to find any way to make it work. Does anyone know if it is possible and has anyone done this previously?
add an attachment to a CI using REST
Is it possible to add an attachment to a CI using REST ? I cannot seem to find how to do this ? thanks
Using the API to pull open tickets
Hello, I am using powershell to script somethings. I was wondering if it is possible to use the API and powershell to pull only open tickets? Thanks!
Importing Requesters on Full domain results in an error
When i go to import requesters and I click Import Now, then select the full domain or top level OU, it takes me to this error screen in the attachment. I can dig deeper into the OUs and do smaller batches, but when i try to import the top level it results in an error.
Export to Excel
Hi, I wanted to export the list of Statuses from within the Helpdesk Customizer, but this just throws me an error in Excel. Is there a way that I could build a report and then export the list from there? I will admit that I am new to SDP, although I have lots of experience with other toolsets. TIA Ian
Can't get Mail Fetching to work after migration to O365 outlook.office365.com
Hello, after migration to O365 I can't get Mail Fetching to work. Sending email via SMTP work fine. I've tried multiple settings IMAP/IMAPS/POP/POPS etc with different settings and credentials. Kindly see attached log file. I would appriciate any help and tips that will help solving this case. Our version: 9.4 compilation 9407 Ports are open. Br, Maciej
How to 'Select All' found records.
After a search that finds 1000+ records is there a way to select all the found records? Ticking the checkbox at the top of the select column only selects records on the first page. Thanks
New Ticket Creation or Append To Existing
If a customer sends in an email to our service desk what determines if a new ticket is opened of if that email is added to the conversation of an existing ticket. I had always thought the request ID had to be in the subject of the ticket. We just had a requester send in an email to open a new ticket. The subject of the email was the same as an existing ticket. In this example the requester was the same person. I want to be certain that an email from one account can not be appended to a ticket of
Manage computer user group temporary
Hi: I want to know if DC can manage to add a specific group -like admin group - to a user temporary. After this period, revert the change user profile. Thanks for your support. Regards,
Application keeps re-installing
We used to use Waterfox and have now switched to Firefox as it is fully 64-bit, but Desktop Central keeps re-installing Waterfox when there is an update! How can I stop it doing that or block Waterfox?
Desktop Central Inventory information for offline devices
Dear Manage Engine Support. We are using Manage Engine (Desktop Central) since last few years and I can say it is a wonderful product which helped us a lot to manage our inventory. We have some requirements which I need you to help us to find out that if it is already available in “Desktop Central” or can be achieved by doing some customization. S.No. Requirement Desktop Central Team Remarks 1 Enter the information of newly purchased devices which stayed in IT Store but not issued to any staff and
Patch complaints June
Hi All we are newly installing patches on june month and it shows only 1500 computers patches missing. But we have 5,500 computer in our organization. how can i achieve june month patches for all 5,500 computer. Please help me.
Tray Icon modifications
Hi all, Does anyone know if it's possible to modify the tray icon and its menus at all? I've attached a screenshot and I've already looked in the settings for the agent tray icon settings and they are set as follows - (tick) in show agent icon in the System Tray. Every other option is un-ticked. However - as you can see on the attached - the user still sees the options of 'View Prohibited Software Details' and 'View User Logon Reports'. Ideally the only option I want people to be able to see from
Custom Report
How do I create a rolling 12 month report that shows the number of tickets opened in each month by category?
Online training and certification: Maximise your SIEM deployment
Hey everyone, In May, we conducted our first online training and certification program for Log360. After the huge success of the first round of the program, we are happy to announce the second batch starting on July 10. Register now What do I get by attending this program? Understand how to gain valuable insights into network and user activity. Learn about network security and auditing with practical use cases. Get expert tips and tricks on making your SIEM deployment efficient. Earn a Log360 training
Schedule executive report via email
A way to schedule sending email "as it is" of the Account Management and Logon Events tabs of Aggregate reports for executive reports.
Text errors in email notifications in latest update
Some errors in email alerts. When unchecking show profile name, the email subject still has a colon (:) in the beginning of the subject line. Also, %CALLER_USER_NAME% now contains the domain name in front with no slash (ex. "DOMAINusername") in both email subject line and message text. Please remove, or add the option to remove the domain name. And the computer name has the trailing $ in the email subject and message text (ex. "DESKTOP$"). Not needed for email alerts.
Stop auto-running the reports when selecting it from the menu.
Turn off automatic running of a report when you select it from the menu. Too much time is being spent on unnecessary db calls when a user is going into a report and it auto-launches as soon as you go into it. Let the user perform the criteria and then be presented to a "Run Report" button.
9412 survey enhancements feedback
We just upgraded to 9412, and I would like to give some feedback on the survey enhancements. For starters--I really like the updated look. Feels nice and clean. However, there are a few issues: On the User-based report at the bottom of Survey Reports, all of the surveys are ordered by Response Date ascending. This means in order to see the most current survey results, we have to click the next button a hundred times, or use the filter on the left. I think it would be best sort these descending instead
Tickets automatically re-opened when sent to alias of primary email address
I am new to Service Desk and have been trying to troubleshoot an ongoing issue that we have been having. Periodically when we try to close a ticket the ticket is automatically re-opened within minutes. I have finally seemed to identify a pattern. It seems that this occurs when someone outside our organization sends the original request to an alias of our primary ticket address. My assumption is that it relates to Service Desk Plus including the alias email address in the close notification.
TWTQ: Configuring IIS servers and sites
Hey everyone, Here's This Week's Top Question (TWTQ): Q: How do I configure Microsoft IIS websites for monitoring? A: A medium to large organization's web server handles thousands of requests from all over the globe. Your web servers' logs contain a wealth of information that you can utilize in useful ways: Error information helps you identify problem areas and improve web server performance. User activity information helps you understand your users and ensure a good user experience. Information
Active Directory Sync
When a scheduled Sync is set - are you able to select specific Folders in Active Directory to sync and not the whole Tree?
Pre-approved change
Hi If we are setting up a workflow for pre-approved changes (aka Standard), is it possible to define what changes are pre-approved? Ideally, if the change requester chooses a Change type of "Pre-approved", they would only be able to select the ones defined. I'm looking in SD+ On Demand. Cheers
Self Service Portal URL
HI Can't seem to find the default Self Service Portal URL CAn you tell me what the address is?
Login through API
Hello, I read carefully the documentation about the Rest API, however, I can't find the way to Login user sdpapi/auth module. It's written on the doc : AUTHTOKEN is returned from the Login operation. So I try to use the Login Operation which is documented below : Synopsis: The login operation fetches technician key, permissions and list of permitted accounts for a technician URL: http://<servername>:<portnumber>/sdpapi/auth/ Input Parameters: username - username of the technician who wishes
Report to map resources to resource groups
Hi, for recertification we are looking for a PMP report who shows the resource groups and the resources which belongs to the different resource groups. We hope somebody can help us! Best regards Michael (PMP 9.6.0 | PSSQL)
SSL Certificates
Can I use Password Manager Pro for SSL Certificate management?
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