Tray Icon modifications

Hi all,

Does anyone know if it's possible to modify the tray icon and its menus at all?

I've attached a screenshot and I've already looked in the settings for the agent tray icon settings and they are set as follows -

(tick) in show agent icon in the System Tray.

Every other option is un-ticked.

However - as you can see on the attached - the user still sees the options of 'View Prohibited Software Details' and 'View User Logon Reports'. Ideally the only option I want people to be able to see from the agent tray icon is the send request to help desk.

Is this something I am missing??

Also - If I've gone into re branding and changed the icon in there in the bottom option that says 'logo on agent icon'- should that change the icon of the agent or am I taking that wording to literal?

Many Thanks