SMS escalation in opm 12.3
We have a need for sms escalation localy on the opm-server. With older editions we have had sms-modem enabled but in release 12.3 there is a change in the setup-settings form. The sms-modem haven't been stable for us but sometimes it sends a bunch of messages... We are using opm to monitor default-gw and other network-links and are on a very isolated network so we need gsm-sms from the opm server not depending on external SMS-services/providers How can we setup this in a reliable way? 1.external
Switching users to 0365 SSO
If we have users that have historically submitted a ticket via email, this in turn has created them a user account with that email account. If we move to Office 365, and try to import the users from Azure which happen to have the same email address what will happen? Will the accounts be merged transparently? Thanks
More than desktop management... (printers, assets...)
Hello, desktop central is focus to manage only desktop. Do you think to add others asset management (printers through snmp) and other devices/assets to follow them in same console (i see asset explorer exists) but it"s in other/external software. main console to manage all (with options) would be better thansks
Office 2016 deployment tool
Trying to download MS18-O365. it appears to download successfully but it says failure. the error message is "Unable to Execute Command" under remarks. and the size is 0kb
Mix, match, and mash-up: Become a data DJ with Analytics Plus
When you decide to build complex reports that involve data from different departments (example- an ROI report involving sales and marketing), you would quickly realize that you have to get the data you need from different tables, and blend it together to get the metrics you need to see - sort of like a DJ blending together different songs with similar key notes to product one fantastic track. With Analytics Plus, you have a couple of options to combine data from two or more tables within a given
8hr Postpone Reboot
We are currently testing DC as replacement to our current patching nightmare and one of the common questions people ask me if they can postpone restarts in 8hour intervals. They know there is option for 15min/1hr/4hr but I guess they want 8hours as well.. would it be possible to request a future to have 8hours in that list as well? -Thank You
error when changing, resetting or unblocking user
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
error el cambiar contraseña ADSELSERVICE "USUARIO BLOQUEADO."
Agradezco su colaboracion para la verificación del aplicativo adselfservice ya que en ocasiones se está presentando el mensaje que se adjunta a pesar de que el usuario no se encuentra bloqueado. A pesar dese restablece la contraseña con opciones de autenticación ya sea por mensaje como por Authenticator.
Error when changing, resetting or unblocking user "Account blocked."
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
SSL Certificate Issues on ADSelfService Plus
Hi All, I have installed an SSL certificate on my ADSelfService Plus deployment. The cert seems to bind fine, and works perfectly on the site. However, when I go to configure the mobile app deployment, I see the following error: Name in SSL certificate conflicts with server name in URL The server name is selfservice.mydomain.ie, The CSR was created to that effect and issued by GoDaddy. Any help greatly appreciated. Thanks Chris.
ADSelfService Plus - HIPAA
I hope this is the right place to post but does anyone know where I can find info on weather ADSelfService Plus is HIPAA compliant?
Logs To Syslog Server : Error Destination host unreachable
When trying to direct the log of Ad Self Service Plus to our log server, it gives the following error.of our product to our log server, it gives the following error. What would be the reason? Destination host unreachable
Self-Service plus 5601 - not able to unlock the user account
Hello, I am currently evaluating the latest Self-Service Plus. I was able to install, integrate it to the AD without any problems. Then I started to test the features: a. User Enrollment: test passed b. To change Password: test passed c. Forgot/reset Password: test passed d. Unlock account : Having difficulties. I go through the unlock process from A to Z and I get the final message that the account is successfully unlocked, but when I check in AD the account is not unlocked.
Release notes
Hi, Where can I find the release notes for: ManageEngine_ADSelfService_Plus_5_5_0_SP-9_9_0.ppm and ManageEngine_ADSelfService_Plus_5_6_0_SP-0_1_0.ppm Thanks Zhivko
Issues installing new SSL certificate
Hello, I am running ADSelfService Plus build 5304 on Windows 2008R2 and can't seem to get the SSL certificate installed properly. I used the SSL certification tool to generate a new CSR. I submit the CSR to get an Incommon certificate along with the Incommon Intermediate certificate and add the certificates to the ./jre/bin/SelfService.keystore using the import commands for Verisign certificates. Then I copy the newly created keystore file to the ./conf folder, check the server.xml file and restart
August 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the August 2018 Patch Tuesday. New Security Bulletins : 2018-08 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4343899) 2018-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4343888) 2018-08 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4343896) 2018-08 Delta Update for Windows 10 Version 1607 and Windows
ADSelfService Plus 5602 released with a bunch of enhancements and issue fixes
The latest build of ADSelfService Plus now has an option to specify the length of the verification codes and also provides the ability to install GINA/CP logon agent using DNS hostname. This build also fixes some important security issues in the product.
Is it possible to assign a task based on technician field?
I would like to check the status of all tasks on an incident. If they are not closed I would like to assign remaining tasks to the technician in the Technician field. Looked through Field and form rules and don't see an option that would look at the task status. Will "Set Tasks" assign to technician or just add the task to the incident?
Report on Problems linked to Solutions & Solutions linked to Problems
Hi As I can't create my own queries in SDPOndemand, is there a way of reporting on the following: Solutions added to the Solutions database, linked to Problems Problems associated to assets Cheers
Enhancements & Bug Fixes for ServiceDesk Plus Cloud
Dear Customers, We will be releasing few enhancements for ServiceDesk Plus Cloud along with some fixes for the application. As a headsup, below are the list of enhancements and fixes that are bound to be released soon. Enhancements Task Dependency Map The Task Dependency Management page in Requests, Problems, Changes, Projects, Request Templates, and Project Templates has been revamped. https://help.sdpondemand.com/project_tasks_dependency https://help.sdpondemand.com/add-task-dependencies Users
FAFR to make a field visible only for certain users, based on Support Group
All, This is a little complicated. We have some people in our organisation who are set as Technicians, because they manage some requests that we record in SDP. However, they are not ICT Technicians. When they are submitting an Incident or Request for ICT they see all the fields that are available in the Technician view of the Template, meaning that some fields that we expect ICT to complete are shown and are mandatory for these people. Ideally we don't want to have to give them different logins as
Automatic status change
Hello, is there a way in Servicedesk Plus on Demand to change a status of a ticket after a period of time? For example, If a technician puts a call on hold and does not schedule a change manually, is there a way for this to be done by the system and then send a notification? Ideally, I would like requests that have been on hold for a period of three days when there has not been any update to then send a notification and change the status.
auto suggest feature
does the auto suggest solutions feature not work for the cloud version?
Change to Requester's Home Screen - Customize
This is the current home screen when our end users (requesters) first log in to the service desk portal – is it possible to modify these fields? (please see attached screen shot) For example – change “Create an Incident” tab or “Create a Service Request” tab to what we want them to say? or Add an extra tab with my own title? OR Can I change what screen mt requesters first see when logging in? For example – instead of this screen they go directly to the Template Categories screen? Any assistance
Unmerging Multiple Requests in Service Desk Plus Cloud
Hi, Ive had an issue where a technician has merged multiple requests by accident which has created 127requests in 1 job! and there is no where I can find to restore or unmerge the requests, if I manually unmerge one of the requests it splits as a new request and loses the notes on the original job as they remains on the new merged request, has anyone had this issue and been able to find a solution this is critical and I cant get through to support.. Please help... Thanks In advance
OpManager Monitoring
1)URL monitoring:(Response Time High & website down) -> I'm getting connection timeout error for one of my website, website is working properly just its response time is very high & I'm receiving tickets continuously. 2)Windows services monitoring. -> I'm getting Internal Server Error while processing this request. while adding windows service monitor. 3)How to recover configuration when I reinstall OpManager or windows. -> should I reconfigure everything again or is there any way to take backup
Request - Allow requesters to have mutliple email addresses
This feature exists on the on-premise version but not on the cloud version
Un-Merging Multiple Requests - SD Plus Cloud
Hi, Ive had an issue where a technician has merged multiple requests by accident which has created 127requests in 1 job! and there is no where I can find to restore or unmerge the requests, if I manually unmerge one of the requests it splits as a new request and loses the notes on the original job as they remains on the new merged request, has anyone had this issue and been able to find a solution this is critical and I cant get through to support.. Thanks In advance
Manage engine ticketing tool we can't able to fetch the mail
It shows the error
Exchange Reporter Plus 5402 released with security enhancements
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5402 Enhancements: Option to encrypt keystore password while configuring SSL (HTTPs). Bug Fixes: Issue where graphs were not included in reports exported in PDF and HTML formats is now fixed. Authentication issue in configuring the Skype for Business Server is fixed. Various other bug fixes. How to update? Update using service pack. New to Exchange Reporter Plus? Download the fully-functional
purchase order attachement
Hi, I need to send the purchase order to the vendor as file type pdf instead of html. Kindly advise on how to do this. Is there any default setting available in the servicedesk for this? Regards Murali Abu Dhabi
ADManage plus setup
Hi all, when setting up ADmanager plus in Domain Settings, and I edit domain settings, can I use a generic user account for authentication or do i need to set up an anonymous account that has domain admin settings, OR does Admanager just take the AD credentials of the logged in technician, when they choose to edit/create/delete users? thnaks Chris
Software Removal
I was tasked with removing Larson VizEx Reader from 41 machines. I did some research and found the uninstall string which I used to remove the software with Desktop Central. So far I have only had a couple of failures which were related to the OS being 32 bit. The problem is the configs are successful but when I run my custom report it still shows all 41 machines listed as having the software installed. I have tried changing some of the criteria on the report. Rebooting the server just in case the
Best Practice for License Recovery in ADSelfService?
Hello. We are currently in a reactive cycle where we manually remove licenses in bulk for disabled, deleted, and unowned licenses. Is there a proactive or automated process where we can recover a license when a user is deleted or disabled from our directory? After reading the documentation I see that we can perform removals in bulk through license management, which makes the process quick, but we would prefer to be proactive about it. Thanks in advance!
Combine Task/Request in one report
We'd like a query to capture both Tasks (request, change, project) and Requests that are over not closed and are older than 6 months - sorted by Technician: Technician Request/Task ID Request Status Created Date Created By Subject Project Title We'd like to be able to modify the query to filter by Technician
Automated password and (AWS/SSH) key rotation through PMP
Hi Folks, I am aware that PMP is able to manually rotate the passwords and the AWS/SSH keys. However i wished to know if automated password and key rotation is achievable through PMP. I checked in the tool and wasn't able to find any option for this. Some quick help would be greatly appreciated! Thanks
REST API - To Edit an Account under a specific resource not working
Hi, I followed the instruction from this link: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#toeditaccount The URL it suggests returning : {"Error Code":"405","Error Message":"The specified HTTP method is not allowed for the requested resource"} I am sure the URL I sent is correct cause when the https method set to GET, it can return the account detail under that source id correctly. When I changed it to PUT method and gave the correct, it return error code 405. Please
Installa PMP Agent Ubuntu 14.04
Hi, How to install PMP Agent on Ubuntu Linux?
Script master 21 : Auto share requests to groups specified in the tasks associated with the request
There may be a scenario where multiple people like testers, developers, and deployers might be involved in a request fulfillment. For that, the progress of the request has to be constantly monitored by them. However, they cannot be given full privileges to access all requests associated with a site/group/department. This script will automatically share the request to the groups assigned to Tasks associated with the request. This can be also configured on 'Request custom menu' so that the action
Two tickets raised from one email
Good Afternoon, We appear to be having an issue when a user is emailing the email which forwards on the request to the helpdesk it creates two tickets which are the same. Does anyone know if there is a setting or any suggestions on how to resolve. Thank you in advance.
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