32 bit to 64 bit on the same machine
Hi, I can find a guide on how to upgrade service desk plus to 64 bit, but when you reference the guide it always talks about how to do it on another machine. What process should I follow if I have servicedesk 32 bit installed on a 64 bit machine and just want to upgrade that install on that same server? Thanks
Jira ticket update on a scheduled basis
I have configured the one way Jira integration with SDP, by using the provided standard facilities. However it means if I want to fetch changes in the Jira issue, I need to go to each individual ticket and select the "Updating_JIRA_Information" manually on a regular basis (or when I know Jira issue was updated). Two way integration via Jira itself is troublesome, as Jira cannot query the SDP API properly via Webhooks - it supports only Jira issue ID/name in the URL called and not the SDP ticket ID.
Outlook Add-On
Is the Outlook add-on only available to Office 365? We have Outlook 2013, and if it is available, where can I download the add-on from to install and test? I am running on-demand as well.
Change workflow : some status are not showing in some stages
i am facing a wierd issue. i am rewriting the configuration of my dev SD+ to the production . when doing the workflow i am facing this ; reject status under approval stage is not showing in my production environment but does show in my dev. they are at the same version and build level. version : 9.4 build : 9409 OS : Linux DB : postgres i also found in my dev environment now one status is missing in emergency workflow status : requested for information so that's make 2 different environement with
Custom Alerts, changes and mapping to Windows Event Log string values
So, we recently upgraded to latest version of ELA (11.13.2) and there are considerable changes to the Custom alerts. Things like you can't use a - (dash) in the alert name, custom alerts have a lot of pre-defined options to choose form drop down, etc. My existing custom alert profiles seem to have transferred, i.e. dashes still in name and seem to work, but things like custom fields are not matching windows Event logs. For example, have a custom alert that checks for ANY event log entry with the
SAP database query for specific information
Hi. We are dealing with a customer that is requesting that they need that a customized field must be filled with information that is included in a SAP system. Basically the information refers to numeric ID for products or devices that are included in the SAP database. I wonder if this kind of interaction can be possible using REST API or maybe custom trigger? If so then I wonder if there is some info about the SAP versions that are supported and also how we can obtain some help to do this Regards
Advanced Search not retaining conditions
Advanced Search in Request View is not keeping the AND/OR parameters selected. A number of months ago I created a multi-line search that I used at month-end to ensure we had all pertinent fields populated prior to running monthly reports. This consists of multiple lines connected with the OR condition. After updating to 9409 (we did 4builds at once) the criteria changes to AND for every line. This necessitates changing all AND conditions to OR every time it is run. The conditions are not being kept
Define Category, Sub Category, and item depending on group
Hi Team, Is it possible to assign certain Category, Sub Category, and Item variables depending on which group a ticket is assigned to? Were looking at rolling out SDP to other departments. I understand currently SDP does not support adding multiple queues. And we don't want to have to set up separate instances for different departments. We were thinking of assigning technicians to groups, then creating templates and using field and form rules to assign tickets to the appropriate group. But when configuring
Disable option to create custom request views
Hi Everyone, In my team a lot of the technicians have created custom views for their own request instead of using the one specified for the team. is there a way to disable the option to create custom views so the teams can only use those specified by administrator? Best regards John
REPLY TO REQUESTS FROM MULTIPLE GROUPS FAILING (Service DeskPlus 8.0)
I have two groups on my service desk (IT Support and Facilities Support) The IT support email account is the primary account and was setup in the mail server settings. I aliased an email address for the Facilities Support under the IT support email account. I am able to receive requests for the two groups. I receive notifications and can reply to requests from the IT support group (because the email in the Outgoing tab of the mail server settings is the IT support email) I am unable to receive notifications
Computer Up Time
We have a problem with some of our users leaving their computers on for several days/weeks at a time. Is there a was to get an alert when a computer has been up for more then a certain amount of time?
How to disable Desktop Central Remote control?
Is there a way to disable Desktop Central Remote control for certain computers. I would like it to be disabled for the servers. - Tasha
Newsletter de junio!
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Habilitar cantidad de tickets service desk
Buenas Tardes Quisiera conocer en que parte de la administración del Service Desk se puede habilitar para que en el portal de usuarios, puedan ver la cantidad de tickets abiertos. Gracias. Cordialmente, Erika Pardo
GINA on Thin Clients
Hi, We just started using ADSelfService, it working well so far. But we reach a little issue, the GINA client is not installing well on some Thin Clients. To be specific, on thin clients with "Windows XP Embedded" it's working well.on those that have Windows Embedded Standard 7 (HP), it returns the error "Fatal error during installation". We checked all permissions, remove the lock on these machines, but the result is always the same. Is there a solution for this?, or just Windows Embedded 7 is not
User unable to login to the portal
Hi all, Please assist, User is getting "You are not a registered organization user" error when she tries to login to the system. I have checked if she is enabled to login and yes she is but she is getting the error. Not sure if we have reached the login count on our OnDemand account, the admin email address is cjardim@growthpoint.co.za.
Deleted main technician with org admin privilege access
I accidentally deleted my access as the main technician and have lost all administrative access. Are you able to help reinstall my status ?
VM info, Services, and some other info are not displaying after discover a VM
Hello vCenter is added but for every VM that is newly created, information is incomplete. but when we add that vm manually as a separate machine it shows complete data. WMI monitors are working after discovery buy snmp is only working when manually added. vcenter and VM are ping by name and IP and there is no DNS issue. what is the problem?
Get free GDPR resources!
Hello! The most talked about compliance mandate, the GDPR, is finally here. Check out our exclusiveGDPR resources zone and get all the information that you need. Read our exclusive GDPR handbook to know how this compliance will affect your business. Are you a security professional? Learn the five steps to ensure GDPR compliance. Looking for a tool to prove your GDPR compliance? Check out how Log360 can help you. Running into issues with the GDPR adoption? Feel free to leave a comment and
Importing content of pick list
Hi, is there a way to automatically import (e.g. via data base) pick list items? Pick list as incident additional fields. Thanks
PMP won't start after Microsoft patching
I patched our PMP app server and SQL server this morning. After patching PMP service is running but tray icon says "web console will be available only when PMP server is running". high availability server pair at our DR site is running, so people can use that until this is resolved.
Safe storage of other secrets apart from Password
Hi. Does anybody know whether Password Manager Pro is capable of securely storing secrets apart from an account password ? For example, take an AppleID which has a Password as well as 3 Identity questions which Apple uses to validate the identity of the user. Ideally we would like to protect access not only to the password, but also the answers to the identity questions. It would be great if Password Manager Pro had this capability.
Password Manager Pro New Upgrade Pack Available - 9701
Hi, Password Manager Pro 9701 has been released and is now available for downloading. This build introduces a new system role in Password Manager Pro, named "Privileged Administrators". A privileged administrator will have the same capabilities as an administrator. Besides, they'll also have the privilege to configure privacy and security controls available under Privacy Settings, IP Restrictions, and Emergency Measures in the Admin tab. Password Manager Pro now also allows its users to switch
O365 Manager Plus latest build 4207 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4207. Highlight: Monitor background job status: Users can now view the status of background jobs like report generation, mailbox/user management, report scheduling and more. Bug fix: Issue face while generating Messaged by Subject has been fixed. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully-functional free trial now. Regards, O365 Manager Plus Team Email: support@o365managerplus.com
Greet us at ITOM Seminar 2018!
Get ready, South Africa. The next leg of ManageEngine's IT operations management (ITOM) seminars is all set to take place in Johannesburg on July 5, 2018. With the fast-paced growth of IT sector, even the smallest delay in application response time can lose you customers. Today, IT operations and DevOps teams are facing variety of challenges in implementing a coherent monitoring strategy. So, applications monitoring has become more important than ever. This is precisely why we're offering training focused
[Contest alert] Log360 product pro challenge
Hello everyone, It's contest time! We're excited to announce our first ever contest on this forum, the "Log360 product pro" challenge. Over the last several weeks, we collected the questions that you all frequently asked us, and answered them right here in our community. You can find all of the posts (linked below) on our EventLog Analyzer forum. So if you were paying attention, it's time to prove what a pro you are, and stand a chance to be one of our three lucky winners who win a $25 Amazon gift
Incident template with pre-filled worklog
consider the following scenario: (and every IT Service desk person will know what I'm talking about) User calls because account is locked out. 1. Record user's info. 2. Unlock user's account. 3. Verify user has logged in successfully. Now, create incident request via template (in our case we have an Account Locked Out template). In SDP you have 2 choices: Worklog mandatory or Worklog NOT mandatory. Since we chose to have worklog mandatory, we would like the ability to include a prefilled worklog
Tableau connection to PGSQL
We are trying to connect to our PGSQL database with Tableau. Has anyone one done this before?
Desktop Central MSP 10.0.218 Agent install
Hi, I am trying to push the agent to PC's using the new Scope of Management feature. As we moved from the non MSP version to MSP, some of the PC's still have the old agent installed. Will the SoM install remove the old version or will that have to be done manually? Thanks Tim
Desktop central server 10.0.0.218 failed during upgrade to 10.0.0.236
Dear Team, We are using desktop central 10.0.0.218 and wanted to upgrade to 10.0.0.236. During the upgrade process the server got rebooting due to other application and now the desktop central server service is not getting started. And even not allowing me to upgrade again. Please help me to fix it
MSP vs Standard version
Does anyone have experience using both versions of Desktop Central? Is there a functional difference in the MSP version that makes it better for MSPs when compared to the standard version?
Changing Role for User Back to Password User
Im trying to downgrade a user back to Password User from Password Admin but I cannot. I figure I need to transfer any owned passwords to someone else but when I click on "Transfer Ownership" nothing happens. So how can I get the user back to Password User?
Automate user onboarding Tasks and password resets
Hello Is there a way TO AUTOMATE USER CREATION PROCESS from Servicedesk Plus and also password resets?
Create Request by Calls - VoIP
Hi Team, The ServiceDesk Plus MSP application has the function of creating a request for IP telephony calls. It would be great to have the function in SD, other SD competences have the function of creating requests for calls, today companies have VoIP in all their facilities. regards Camila Duarte Security SRL
Hide Close option from list view of Requests
Hi, it's possible in Service Desk Plus (9.4) to hide the "Close" button on Request list view? We would like to mantain the possibility of close the request from full view of a single request, but not from list view. Thank you.
The ManageEngine ADSelfService Plus service terminated with service-specific error %%-1.
Hi There I have self service setup on a server changed the port to 80. installed the app as a service, change the login to a domain admins account. When I start the service I get The ManageEngine ADSelfService Plus service terminated with service-specific error %%-1. I can login though. ANy ideas why this is crashing or not working?
ADSelfService Plus - Redirect HTTP to HTTPS
Hello - We're running v5.5, build 5521. We've successfully enabled SSL to port 443. So, accessing https://ad.mydomain.com takes users to the SSL enabled version of the login page. The way I understood it, once SSL was enabled, any HTTP requests should automatically forward to HTTPS. But, that doesn't seem to be the case for us. If a user enters either ad.mydomain.com or http://ad.mydomain.com, it takes them to a non-secure version of the site. In server.xml, the line begining <Connector URIEncoding...
Mobile - Password Reset Screen Customization
Does anyone know a way (or the correct way) to customize the Password Reset screen on the mobile app? We're wanting to include a line for password restrictions (like - Use 3 of 4 items listed: Upper, Lower, Number, Special characters). Thanks for any thoughts or workarounds/hacks.
Agent slowing down computers?
Is anyone else noticing this? I have a few people that have complained of intermittent freezing. When I check DesktopCentral, the last contact time is usually right around the time they were experiencing the freezing.
Limiting Technician Login Timeout
Security seems like a good place to post this. It doesn't seem secure to allow technicians to disable their login timeout, without designing an administrative override.
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