SD error
Hello someone knows how I can solve this error [17:06:51:010]|[08-10-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[79]: To resume inbuilt Transaction.....| [17:06:51:010]|[08-10-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[79]: Before setting the flag to DELETED...| [17:06:51:010]|[08-10-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[79]: Process Status:: Processed Message No. : 140 Time Taken : 525 ms|
missing chunk number 0 for toast value x and error opening request
Hello, I'm not able to open request detail (all requests). I have a generic error. (unknows). The log rise the following message missing chunk number 0 for toast value x .... See attached images Can you help me? Thank you Daniela Macchi dmacchi@teamnetuse.it
Configure Service Request Due Date
Can we set the Due Date when creating the request ? We have a service request with "Requested Delivery Date" and users want to copy the date details of this field to be the request Due Date. Can we do this in service desk where after we submit the ticket, it will instantly copy the field data?
Why not viewing password
Hi I am new using PMP, My User Admin Role. But I am not viewing some resource password and I want a request. how can i configuration? Thank you
requester to have multiple email address
can I use one requester ID to have multiple email address and when ticket is logged, then send email to these email addresses which included in this requester? Thank you!
Downgrade from 9000 to 8316
Hello I've sucessfully updated to 9000. But we dont like the new Work log Control about times. How do I Downgrade to 8316. Since I cannot restore a 9000 backup into a 8316 new instalation?
Block ticket creation for specific email subject
Is it possible to block request creation if the email has Automatic Reply in the subject?
Graphical glitches, preview boxes
Hi, This happens for me a couple of times per day in the request module. After I've hovered over a request the preview boxes gets stuck like the screenshot below shows. Last time it happened right after switching from the admin module to the request module. It also occurs when clicking the "Add/remove columns" if I've hovered over a request just before. Windows 10, IE11, SDP 9317, MSSQL. (It also happens in MS Edge)
Microsoft Patch Tuesday July 2018
Hello peeps, Good day. Quick update on the July 2018 Patch Tuesday. New Security Bulletins : 2018-07 Security Update for Adobe Flash Player for Windows (KB4338832) 2018-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4338823) 2018-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4338824) 2018-07 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4338820) 2018-07 Cumulative Update for Windows 10 Version 1607 and Windows
Outlook 2016 keep crashing after geeing security patch update on Aug-16-2018
Outlook 2016 keep crashing after geeing security patch update on Aug-16-2018. Application: Outlook 2016 OS: Windows 10 Issue: Outlook keep crashing after user try open email attachment Security patches: MSWU-2957 Update for Microsoft Outlook 2016 (KB4022230) 64-Bit Edition Unrated Approved Non Security Update Resolution: After installing this security path from windows 10; outlook 2016 is not crashing any
AWS AMI
We are trying to put our entire Desktop Central Infrastructure in AWS (currently on prem). I have manually built the DC server and a remote office in a different availability zone. I am having an issue with roaming systems connecting back to the console (our goal). Here is a quick overview of what I have setup. Win2016 server with DC installed (manually) in Ireland Availability Zone on a private subnet Win2016 server setup as remote office in North Virginia AZ on a private subet Elastic Load Balancer
ServiceDesk Plus-Enterprise - "Web page cannot be found"
Hello all, We've recently purchased the Professional product. After installing and attempting to login using http://localhost:8080 or http://<remote server name>:8080, the url returns a 400. Verified the following: - Database created (SQL Server 2014) and able to connect from the ManageEngine server. - Port 8080 is open and accessible from a remote connection to the ManageEngine server on TCP. - ManageEngine service is running. What are we missing? The wrapper.log file looks clean, contents below:
New installation stuck at "Application Layer Started.................."
Hi there, I have a new fully updated Windows Server 2012 R2 VM with SQL Server 2012 installed, though I have also tried using the POSTGRESQL, and when attempting to start the SDP server, the Java window constantly hangs at "Application Layer Started......", and just fills the bar with more dots, forever. when launching with "run.bat" from the '\bin' directory I receive the following output: "Inside Change JRE" =============================================================================== . JBoss
TWTQ: Enabling advanced auditing reports
Hey everyone! Here's This Week's Top Question: Q: How do I enable advanced auditing reports for my SQL Server? A: Log360 generates a wide variety of reports that help audit your SQL Servers. There is also an additional set of advanced auditing reports you can get, if you choose to enable them. These reports help any database administrator take their auditing game to the next level, by providing granular details regarding your database activity. These reports include details about users' last login
More Options on Dashboards
Hello, I think it would be great if the dashboards were more customizable. I'd like to be able to add reports to the dashboards like the widgets. For instance I'd like to create a dashboard for each tech individually so I can look at all their numbers on one dashboard versus various reports or dashboards. I'd also like the ability to share it with just one person or a group of people rather than an all or nothing approach (private and public). Thank you
Keyword Search
Hello, I'm looking for a way to scrub an email that comes into the service desk that creates an Incident look for keywords such as "Spam", "Phishing", "Virus", etc... and have the service desk automatically categorize the email and perform some other functions. Is this possible? Thank you!
List of Fields
Is there a list somewhere of all the fields that I can use in Scripts for FAFR? The ones I can use to setValue etc. Is there also a list of the $CS values that can be used in Scripts. In fact, is there an overall tutorial for building scripts? I have some knowledge of javascript so I understand the basics. Thanks In Anticipation Ian
Enhancements in Automated Patch Deployment
To keep up with the cyber industry's security demands and requests from a few customers, ManageEngine's Patch Management module has undergone a few enhancements in the 'Automated Patch Deployment'(APD) functionality. We will shed light on what's new with the latest APD feature. What's new? The newly upgraded APD calls for an automated scan(instead of manually scheduled scan) as soon as the server synchronizes with the Patch Database. The missing patches are detected on each of the machines in accordance
Request-Overview Tooltip
In the overview of open requirements, there is a tooltip which shows short information about the requesting in MouseOver. Can this information be supplemented with the subcategory?
Is NetFlow version of Linux (the .bin file) compatible with ARM?
Hi everyone, Is NetFlow version of Linux (the .bin file) compatible with ARM? The obvious objective behind this question is to figure out whether i can run it on a current release of Raspbian under the latest bare metal - Raspberry Pi 3 or 3+ now days? Thanks ~B
Active directory connection
Hello, my situation is as following, we have Desktop Central MSP edition. For a new customer we have created a new site, but we need to create a active directory connection so i sync the users to add to their devices. I know with Azure you have a certain AD azure connector. But i cant seem a way to do this with Desktop central msp edition. I hope someone has some info about this. Thanks in advance Kind regards Soren Colton
add more Web Shortcuts Android
hello how i add more Web Shortcuts in define Profile? i can only add one URL. thx
Enrollment via URL doesn't work
Hi Team I trying to enroll an iPad with the enrollment URL, like I usually do. After the Profile setup the webpage show me an error that the Enrollment can't be completed. And If I watch on the MDM I see this error "APNs not reachable from iOS device due to 5223 Port Block" I checked my firewall and the port 5223 is not blocked. Any suggestions? I'm on the build 10.0.189 thank you Stefano
Ticket reopen rate: The metric that you're probably not tracking
Reopened tickets are a matter of serious concern for help desk managers because it can mess up technicians' current work schedule and put them under additional pressure. They also negatively impact daily resolution target and pose serious threats to SLA compliance. Which is why it's important for help desk staff to closely monitor reopened tickets and keep the numbers in check. However, looking at the number of reopened tickets alone will not give you the full picture. To understand the true scale
Requester needs to create tickets under different sites
We have 3 sites built under our MSP Account. The default site and 2 other locations where our customers' equipment is located. Our support staff are set-up as requesters under the MSP account/default site via an AD connection. How can we set the system up so that our requesters can open tickets for all 3 sites? Currently when they log in they only have access to the default site in the Site drop-down, but obviously our customers are calling in with issues from all 3 sites. Thanks!
Patching behavior of newly added Windows machines?
We're deep in our trial of Desktop Central. I'm seeing what I consider odd behavior on newly added windows machines. I add the DC client to a machine, and the first thing that happens is that for any applicable APD task, the machine goes into the "patching complete" state in APD no matter how many patches it has lined up. It then stays in that state until at least the next vulnerability DB update, and sometime after that runs patches. This can take up to almost a day unless I force the patches. Is
Office 2016 Deployment
I am having trouble deploying Office 2016 and Office 2013 using Desktop Central. I can deploy them fine manually so i know the configuration file is correct but Desktop central does not deploy. The package shows executed and the logs look ok but nothing happens. I can deploy other things like acrobat and Visio 2016 so I know the network permissions are correct.
Add computer/device not connected
I would like to know if it's posible to add a computer or a devices that are not conected to desktop central. If it's posible where i can find the info on how to doit? tnks
Blocking internet from Desktop central
I want to blocking internet for windows OS from Desktop Central so we can set the user can only access the local network. Can be a request the custom script?
Show Name of Software Patches being installed
I wanna let Users know what kind of patches are ready to install, currently the Agent only mentions "Updates available" without being able to see what kind of applications are being Updated. How can i show the list of patches?
Feature Pack Deployment Failing
I followed the instructions for Feature Pack Deployment and the deployment is failing with "Unable to download dependency patch (104980) from the server." The ISO's are named as listed in the instructions and are in the correct folder on the server. We are currently on build 149 Thanks
W10 Upgrade (64bit) from W7 32bit
Hello, we have a Windows 7 computer with 32bit installation. DC now says that it can not be upgraded to a Windows 10 with 64bit technology. Is that possible anyway?
Office 365 Update fails to install
Update for Office 365 Deferred Channel Version 1705 (Build 8201.2200) -(x86) has failed to install on the majority of our computers. It states under remarks "The system cannot find the file specified." Has anyone else experienced this issue? Thanks! -Matt
Cloud Version for Desktop Central
Is there a Cloud Version for DC? I did not find a reference to it and our group would be interested. We have 1800 PCs managed by DC. Mike
DC user creating issue when enable SDP technician access to DC
Hi. I'am testing integration between SDP 9.3 and DC 10.0. Integration was configured using the guide. When I create technician in SDP and enable access to DC and MDM for him, a user with empty username is created in the DC. Domain name is filled, but User name is grayed out. This technician can log in to SDP and have access to DC from SDP, but can't log in to DC without SDP.
ManageEngine Desktop Central introduces an all new OS imaging and deployment add-on
Greetings from ManageEngine Desktop Central! Great news for Desktop Central users! We are glad to inform you about the newest arrival to Desktop Central family, an all-new OS imaging and deployment add-on to help administrators automate OS imaging and deployment tasks from Desktop Central console. With this new feature release, Desktop Central will now serve as a one-stop solution for complete PC lifecycle management, supporting all tasks from provisioning of OS, managing the desktops to retiring
Manage desktop central console over WAN, secure gateway configured
Hi all, We just purchased Desktop Central to replace SCCM, third party software patching system and our bomgar account. I successfully have DC agents and MDM agents communication from internet through secure gateway to or DC server. How do I make it so my IT team can use the DC Console to manage desktops? I also would like them to be able to use the Android/iOS app. When I try to access the console from a remote connection, it hits the sender however we just get a white screen in the browser.
External HA Monitoring
We are running an HA setup between two PMP servers. However we have found occasional outside issues that affect HA and cause it to fail. The single notification email is not effective and cannot be tied to our centralized monitoring. Is there a way for an external check such as Nagios to determine the HA status?
Moderation?
Are all posts to this forum manually reviewed now? I just commented on someone's post and it says "Awaiting Moderation." This is not necessarily a bad thing, but it seems like the moderation has a long delay. I got a bunch of notifications of new posts four hours ago, and some of the posts were from yesterday.
Password manager pro VS CyberArk - Pros and cons
Hi guys, We are currently doing evaluation of the potential Privileged account security solutions with Cyberark and PMP being the two top contenders. I would love to know opinion from folks over here on the experience they've had with PMP. What are the biggest obstacles you've encountered and where does PMP stand compared to CyberArk. Cheers.
Next Page