I'm trying to configure a Service Catalog item that requires Approval. When the ticket is logged it sits in one Support Group. What I want to do is configure a form rule that moves the ticket to another Support Group once it has been approved.

At first glance, this seems simple. I can configure a "On Field Change" rule that looks for Approval Status = Approved in the Conditions, and then takes an action:

However, as with any Field Change rule, you also need to specify an Event that triggers the whole thing. So a change in the "Approval Status" field for example.

Oh dear, no option to select Approval Status in that list!  Therefore I cannot configure this rule.

Is there any other way I can do this? I've tried looking at the Service Catalog Business rules, but no option there either.

Version:  9.3 Build  9335