Windows 10 Feature specific deployments
Hi, I have a deployment that I only want to deploy to Windows 10 1803. There isn't an OS option for the different Windows 10 feature updates so I was thinking of a dynamic custom group but I don't get an option for that either. How could I deploy to only one feature update release?
List of Microsoft Security patches ManageEngine is not allowing to be Installed
Does anyone have a list or know a quick way to come up with a list of all the Microsoft security patches that ManageEngine is not allowing to be installed on systems because of the issues these patches are causing? Thank you -Gerald
technicians emailing into SDP and auto assign to account/site new ticket creation
In Business Rules, I am unable to configure the following condition. When new request arrives, Description contains @accountdomainname.com Action: Add to Account/Site This would streamline the process of technicians when they forward an email to the ticket system, then have to assign it to a specific client. How can this be automated when the source requestor is the MSP domain not the account domain?
IT analytics in 90 seconds: Request age tier
Are you still relying on request resolution averages? Watch this video to see how request age tiers can give you a better sense of resolution times using Analytics Plus. Get your free 30-day trial now.
IT analytics in 90 seconds: Request age tier
Are you still relying on request resolution averages? Watch this video to see how request age tiers can give you a better sense of resolution times using Analytics Plus.
Merging data from 2 columns.
How do I merge data from 2 different columns within a table, thereby creating a new column within a table?
Load HUAWEI-SERVER-iBMC-MIB Error
Error parsing MIB:HUAWEI-SERVER-iBMC-MIB.mib Exception while loading MIB:Could not parse the file C:/HUAWEI-SERVER-iBMC-MIB.mib. Couldn't resolve these MibNodes : { certIndex } I attach the mib. Please let me know how i fix this mib Regards
%name% not working in "Change Single User"
Any reason why using %name% in notification templates do not work when I am modifying a user? I would like the manager to get a email notification when a change is made to their employee's profile. Create new single user templates work just fine. Thanks!
Integracion de teamviewer con servicedesk
Hola buenas , quisiera saber si existe alguna solución para poder integrar teamviewer con servicedesk como herramienta para poder tomar el control de los equipos . Gracias. Slds.
Limit Report to a list of Technicians
Hi, I have a report which tells me what Technicians have done last month. Currently this lists all Technicians. I want to limit it to a list of Technicians, so I can produce reports to Team Managers for their team only. Can anyone tell me how I can do this? I have tried several ways but I have run out of ideas. This is the query: select top 5000 AaaUser.FIRST_NAME 'Technician', InboundTable.INBOUND 'Inbound', CompletedTable.COMPLETED 'Completed', ((CompletedTable.COMPLETED*100)/InboundTable.INBOUND)
Contract type
Hello, Under admin -> Purchase / Contract Management -> Contract type , there is a default list, is there a way i can remove / modify the default list ? regards Martin
Email sending fails
I have a new install of ServiceDesk plus and can't get it to send emails. No emails go out on tickets being assigned, and when I try to reply to a ticket I get this error: localhost:8042 says sending notification failed We are on Office365, but I also tried using Amazon's SES which we use on our copier. Any help is appreciated.
Where can I see Long-Running Automation Task Running
There was a log file in the manageengine logs directory called ADMangLog_2018-08-03.txt but then I upgraded to the latest build and now nothing is written to it. So now, not only does the interface not show me a task that is still executing, I don't even have a log file that I can reference. So I have a task that is running, but can't tell if it is running or how far a long it is unless I click "Run Now" again and I am told it is still executing. Any insights or log files would be great.
Multiple Attachments - Still nothing?
Looks like this is still an issue: https://pitstop.manageengine.com/portal/community/topic/ability-to-select-more-than-1-attachment Been over a year and no way to add more than one attachment at a time..? Really? Come on guys this isn't that hard to implement....??
Unable to add SQL Server In Manage Engine
Hi, we have lincence of manage Engine we didn't loggend for this tool for many days now when we wan to ass the new server for monitoring its not getting added and got stuck during sql authentication
Scripts
Hi, everyone i need help , i am trying to write a script that will monitor one of my application servers (foot printsever)
Australia, are you ready? Our IT Operations Management Seminar is headed your way
The next leg of IT Operations Management seminar is all set to take place in Australia on August 28th (Sydney) and 30th (Melbourne). Join us for the seminar as our product experts get into the bottom of various challenges faced in IT ranging from Applications Monitoring to IT security Management. What we have in store for you: Hybrid cloud monitoring Automatically discover application topology and visualize dependencies. View KPIs of your IT infrastructure, including physical, cloud, and virtual
Automation Policy with Regenerated Report
I am trying to setup an automation policy for De-provisioning users using a regenerated report. It is a basic policy that disables users in a specific OU and deletes them at a later date. The policy runs on a report of all users in that specific OU. The issue I am running into is that the delete happens on all users in the initial report even if I move them out of that OU before the delete happens. My understanding is that the regenerated report run at the time of the delete should not include users
Self Serve Portal stops working with removal of SMB1 protocal on Windows 10
After all of the WannaCry action over the summer - today I finally got around to removing the SMB1 protocal from several WIndows 10 ENT workstations. It tried it first on a few test VMs and did not see any impact. However - when I tried this on a real workstation on the floor running Windows 10 1607 - I immediately noticed that the Self Serve Portal started kicked out some odd ball errors. To be clear - I am going in through COntrol Panel->Programs->Add Remove WIndows Features (see attachment) I
How to add Timestamp to Request Response emails
Hi several of our customers have complained that the emails sent from request do not include the timestamp history of prior emails. So for example if we send emails back in forth from any email program (Outlook, Gmail) it includes the email header info from all prior emails including who sent the email and time sent. Is there a way to change the default reply template to mimic this behavior?
Upgrade path from 8102 to 9702
Hello, Is there a way to upgrade our PMP 8102 to 9702 without going through all of the upgrade packs? Is there documentation on having how to perform a fresh install of 9702 and then importing our settings from our 8102 instance? Thanks
End of Life for version 8102
Hello, Is there a webpage which documents when will a version of PMP will no longer be supported? Our current PMP is 8102, and we want to know when will the support for this version end. Thanks
PasswordManager Pro Port requirements
If you run PasswordManager on a Windows host and would like to do agentless mode for password resets, how does that connection take place? What ports are used?
Login with LDAP sync
We bought Password Manager Pro and it was running fine. But now users cannot login with LDAP. The action performed says "User Authentication Failed" and the reason is "LDAP Authentication". But administrators are abled to login without errors. What's the problem? May you help me? Regards.
Help needed [Resolved]: Auto-assign Manager to Technician script in change management
Hello! We have renamed LineManager to IT Manager and Requester to ChangeTechnician in the change module. We would like to auto-assign the IT Manager to the ChangeTechnician based on the change that each IT Manager will be responsible for. I have written a script however, it is not currently working. Can someone take a look and tell me what I am doing incorrectly? We are using PGSQL on 9.4.9413. var INITIATOR = $CS.getValue("INITIATOR"); if (INITIATOR == "John Doe") { $CS.setText("TECHNICIAN","Jane
Fix for the Mobile Device Manager Plus server port in use issue
Hello, Greetings from ManageEngine Mobile Device Manager Plus! A recently released Windows patch causes the restart of an SQL server to fail while displaying an error "TCP port in use", despite the port being free. This issue also affects the restart of the Mobile Device Manager Plus server. A temporary fix to this issue is to restart the system. Windows has provided the permanent solution in the following updates. OS Problematic Update Fixed In Windows 7 Service Pack 1 Windows Server 2008 R2 Service
Ticket reopen rate: The metric that you're probably not tracking
Reopened tickets are a matter of serious concern for help desk managers because it can mess up technicians' current work schedule and put them under additional pressure. They also negatively impact daily resolution target and pose serious threats to SLA compliance. Which is why it's important for help desk staff to closely monitor reopened tickets and keep the numbers in check. However, looking at the number of reopened tickets alone will not give you the full picture. To understand its true scale
Notification of disconnection from SQL database
Opmanager V12.3.136 on Windows 2008 R2 with MSSQL DB As per the question subject, is there any way of being notified if connection to the Opmanager database is lost? This happened recently causing Opmanager to stop working. There was a previous post about a similar thing a while back: https://pitstop.manageengine.com/portal/community/topic/opmanager-losing-connection-with-sql-server-database Thanks Justin
Rest API in Node.js
Hi.. I want to ask.. how do I integrate Opmanager with my application which have been built using node.js? My plan is to use the Rest API in opmanager to make my application enable to receive any information from opmanager
Report all asset of inventory
Please help me, i want to report all asset of inventory 1) Database: PGSQL 2) Version and Build of ServiceDesk plus : 9.2 Build 9225 Please include all Product Type of asset. 1) Location 2) Site 3) Department 4) Domain Name 5) Manufacturer 6) Model 7) Product 8) Service Tag 9) Serial Number 10) Barcode 11) Machine Name 12) Description 13) Total Memory 14) System Type 15) Service Pack 16) Total Hard Disk Size 17) Processor Name 18) Processor Count 19) Processor Speed (in MHz) 20) Acquisition Date
Can't save rule in "Fields & form rules"
Hello, I need a rule, which change Status field from "Öpen" to "Appointed" by assigning Technician. I have a role "SDAdmin" and I can't save rule in "Fields & form rules". I create the following rule: Event: on field change - Technician Conditions: Technician field - criteria: not empty Actions: Set field - Status field - "appointed" Then click to "Save "but nothing happens.
Disable quick link side panel
I don't know what it is officially called, but the collapsible side menu on the left-hand side of the screen. Is there a way to disable this in the other products? (specifically ADSelfService Plus) Thanks Bob
Not realy working with SSL
What I've noticed is that AD360 doesn't really work once SSL has been enabled on all the other products. Once I enabled SSL I get an error on the Dashboard page saying: Component Temporarily Unavailable. Possible Causes: * Component may have been stopped/shut down. * Hostname/Port number of the component may have been changed. * Temporary Network problem when connecting to the component. Even though all the components are setup properly in the Admin | Administration | AD360 Intergration Thing is
Simplified SSL enabling option in UI
If you are on build 12.3.181 and above, you don't have to open the command prompt and run those complex open ssl commands to import the certificates into OpManager, NetFlow analyzer, Network Configuration, Oputils and Firewall Analyzer. Now everything is in UI and intuitive. Please refer this help guide link. https://www.manageengine.com/network-monitoring/help/enabling-https-configuration.html
Missing some security events
ADManager is missing some security events like created users, disabled users. I think it's because active directory doesn't have those events activated. How do I actívate those events?
CSV export
I need to export selected AD user fields to CSV like the CSV import. Is there an Export option available for users? Where can I find it?
AD Bulk Import
I'm currently using the free version of ADManager (6.6.3), when I attempt to bulk import users I get this error: Could not update more than 100 objects. License level exceeded. I've tried importing 5 users but still get the error. This was working fine prior to it reverting to the free version and a co-worker with a separate instance (free v6.5) it works fine using the same file I'm trying to use. Any thoughts? I tried rebooting the workstation where ADManager is installed and deleting and re-adding
Technicians - Remove login vs Delete vs change to requester
Hi dears, *What is the cons. and pros. for Technicians - Remove login vs Delete vs change to requester *What is the best practice process steps for removing a technician left the company (without any impact) ? Regards,
Disabling AD accounts
Is there a way in ADManager Plus to disable an AD account on a specific date?
Is it possible to send a welcome email to newly created users?
Hi, Is it possible to send a welcome email to newly created users using ADManager Plus? I know there is no straight way to do it but is there a work around?
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