Here we come - Dallas & Houston! Free ITOM Seminar for your to learn and explore IT Operations management solutions.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
How to manage you network & server performance? Learn for free with this free online training.
Hello there, It's time for the next series of free training on OpManager! New to OpManager? This is the best time to join this training and learn how to use our solution extensively. Already using OpManager? We'll be talking about the new features and enhancements in the solution that would bring in more ROI to your business. So make sure to attend this session to get the most out of OpManager. Our five-part training series covers every OpManager module in detail. Reserve your spot and
How can I create a report to display all Categories and sub categories.
I need a report to view all Categories, with their associated sub categories below them
Button for escalation (status and assignment change) in Request View
Hi, we have an SDP instance, with only one type of request template and 2 types of technicians: first level support and second level support. All the requests will be opened only by "first level support" technicians. It is possible to make a button, on the request page, for change the request state and/or change the support group assignment. Thank you. Simone
TR069
Hi Team, It would be very helpful if the application OpManager or NCM allows administration by the TR069 protocol, it is a trend that is being used for the remote management of the devices. regards Marcelo
Can not import personnal passwords when user language is not english
Version 9700 Steps to reproduce Create a new user and set his language on French. Log in with this user account and try to import a CSV file in Personal section. What is expected? Every passwords in CSV file should be imported. What is actually happening? At step 2, I can't see every fields/colums. I just see Tags field.
Dependencies Map - No Jump for line cross
Is there a plan to redesign the Dependencies map for Service Catalog? Right now, the design highlights the line when you hover your mouse on a task. One thing that can solve this not so good design are line jumps in workflows:
Previous start failed. Please, Reinitialize DB and restart server
I am getting the following error from the wrapper.log filr while trying to start thge pmp-service. STATUS | wrapper | 2018/06/22 14:16:54 | Launching a JVM... INFO | jvm 1 | 2018/06/22 14:16:54 | WrapperManager: Initializing... INFO | jvm 1 | 2018/06/22 14:16:54 | Starting Server from location: /###/###/ManageEngine/PMP INFO | jvm 1 | 2018/06/22 14:16:54 | This evaluation copy is valid for 29 days INFO | jvm 1 | 2018/06/22 14:16:56 | Previous start failed. Please, Reinitialize DB and restart server
Resource Ownership Report
Is there a way for me to create an resource ownership report?
Timezone for all requesters.
Hi, Is there a way to update a query for the requester's list to update timezone like this URL. Please find the queries given below to change the timezone for all customers. From the result of first query get the timezoneid and replace it in the second query instead of timezoneid = 615 1) select * from timezonedefinition where displayname like ‘%Israel%’; 2) update sduserprofile set timezoneid = 615 where userid in (select technicianid from helpdeskcrew); Thanks, Pramod K
First Response True/False variable for views
Is there a way to build a view filter that encompasses the basic idea of "First_Response=False"? This would be so that we could build a View around it and see immediately which tickets haven't been responded to yet and as they are responded to they would be taken out of the view. I've tried using Responded Date and the selections/variables available but it only allows me to pick a static date and not a variable like "Less than or Equal to: Today". I've also tried using the Response DueBy Time column
Changing to custom ticket status upon successful approvals
We are in the process of changing our ticket statuses. When a ticket has completed all approvals, it goes from a hold status to an open status. Is there a way to change it so that the ticket changes to a custom status of In-Progress, after the approvals are completed? Thank you.
Comply with the GDPR with ADManager Plus build 6633 enhancements
Dear users, We are pleased to announce the release of ADManager Plus 6633 which includes General Data Protection Regulation (GDPR) specific enhancements. Enhancements to help ADManager Plus users comply with the GDPR. The user will be prompted for consent while integrating with third-party applications. While adding custom LDAP attributes, administrators can specify if the LDAP attribute belongs to PII (Personally Identifiable information) category. During deletion of technicians, you can enable
[Tips & Tricks] How to enable two-factor authentication for Windows logons using ADSelfService Plus?
With cyber-attacks on the rise, only having passwords as a defense mechanism is no longer safe. An additional filter is required to weed out unauthorized users. ADSelfService Plus handles the above issue by supporting two-factor authentication (TFA) to all Windows local and remote login attempts. Once this feature is enabled, users will be required to input their Active Directory domain credentials, and additionally get authenticated via the selected TFA method configured in ADSelfService Plus.
Retired or draft solution topic - can this be hidden from specific technicians?
Hello, I was wondering if there is a possibility to hide a specific topic from the Solutions tree from a group of specific people (not end users, but technicians - so Self-Service portal is not an option) I want to keep there only "Retired" solutions and/or drafts that should be checked by admins only (I know we can keep those under the Unapproved status but my main concern is keeping the Solutions results as small and as possible, with minimum results) As a workaround I tried to delete all keywords
Full access greyed out & sharing resources to users 'Groups' tab
I have created a dynamic resource group I want to share with a user, I want that user to have full access to the resources in that group however its greyed out. I can only give read or modify. Also, does any know how to share a group to all my users 'groups' tab? From within the groups tab you can select a group name and perform an action on it such as change all the passwords. At the moment groups i share appear under the users 'Resources' tab and you cannot select the group name to perform an action
Free training : Firewall Analyzer - Identify security threats & remediate in real-time
Attend our free training to explore Firewall Analyzer capabilities. In this training you'll learn how to monitor internet activity of the users, get alarm notifications and initiate remedial action. The training is scheduled to happen across two sessions – Jul 10th and Jul 17th of 2018 at 11:30 AM EDT and 06:30 AM GMT. The agenda: Get a snapshot view of user Internet activity Search for a specific user activity Periodically review the user activity How to configure an alarm profile Get alarm notification
Service Catalogue forms
Hi I have a Service for New Hardware Request, which I would like to call from another Service, of New User Request. Is there anyway of doing that, so that if on the New User Request the requester chooses a particular field, this other service is called? Cheers
Free GDPR resources
Holla! The most talked about compliance mandate, the GDPR, is finally here. Check out our GDPR resources zone to get answers to the following questions. How will the GDPRaffect your business? What are the actions that security administrators should take to ensure GDPR compliance? How can Log360 help you meet GDPR's requirements? Running into issues with the GDPR adoption? Feel free to leave a comment so that our compliance experts can help you. Cheers, Madan Gowri
Free GDPR resources
Holla! The most talked about compliance mandate, the GDPR, is finally here. Check out our GDPR resources zone to get answers to the following questions. How will the GDPRaffect your business? What are the actions that security administrators should take to ensure GDPR compliance? How can Log360 help you meet GDPR's requirements? Running into issues with the GDPR adoption? Feel free to leave a comment so that our compliance experts can help you. Cheers, Madan Gowri
Remote password reset-9700
We have upgraded to 9700 and remote password reset doesn't work. The passwords verify, we can RDP and the password reset user works too. It looks like its trying to connect with a domain account from where PMP is running as the event log from the remote computer shows below "blahblah" and "blah" are the pmp server name and domain. It should not do this it should use a local account from the remote machine as it has been configured to do. Note this is to a workgroup computer: An account failed to
Formatting for PDF Custom Reports - Topic Revisited
Hello, I created a custom report yesterday in PMP 9.1. The report run properly, but the PDF export does not have any cover page or header material. It was just a single page with a line that says "No records found." Is there a way to have formatting similar to the built-in reports? Thank you, - Steve
Report to show accounts shared with users.
Our auditors are requesting a report which shows who has access to accounts in PMP. I am able to show list of resources and which groups/users they are shared with. However I need to know whether any of the accounts within the resource is shared with a user. I cannot find a report to help and using the customise report does not help me either. For example, Resource called "Email" contains 10 accounts. Email is shared with a group. However emailsys account is shared with a user not in the group. Any
[Resource] Seamless security incident management with EventLog Analyzer
Free solution brief: About EventLog Analyzer's built-in ticketing console and how to forward incident information to ServiceDesk Plus or ServiceNow. Time is the most critical factor in handling security incidents. Incidents must be detected and resolved as quickly as possible in order to keep damage to a minimum. Proper incident management is the key to this, as it allows you to track an incident's status efficiently from detection to resolution. EventLog Analyzer's built-in incident management console allows
SSH not work
I have see in your changelog "In v9601, SSH connections to remote systems failed if Password Manager Pro was running on an Ubuntu server. This has been fixed.". I have updated to v9700 and the problem is not solved!!! I use Ubuntu 16.04.4 and with Version 9501 we had no problems with the SSH connections. Error Message: [18:39:10:041]|[05-29-2018]|[SYSERR]|[INFO]|[128]: [Thread-49] INFO com.maverick.ssh.SshConnector - This Maverick Legacy API product is licensed to Zoho Corporation Private Limited|
Question: Was jQuery upgraded from version 1.8.3 to version 2.2.4 in SDP MSP 9402?
Was jQuery upgraded from version 1.8.3 to version 2.2.4 in SDP MSP 9402?
"Dont Show Login Details Again" Not working
Hello. I'm trying to evaluate service desk plus, but I'm hitting a roadblock with a seemingly simple problem. On a clean install of Service Desk Plus, V9.4 Build 9401, I'm unable to hide the default login credentials from the login page. I've changed the password, so they don't work, but I can't get the box with the default creds to go away. Clicking the X makes the box go away, but only until the page is refreshed. My web console throws a 404 error trying to get to /sd/HideLogin.sd (404). I've
User password settings
Whilst I don't expect this to necessarily be added into next quarter's stabilisation release, it would be nice if, at some point in the near future, there was a way of enforcing the following for support reps and contacts: 1) Password strength - Enforce a level of password strength when passwords are set or changed. This would be an administrative setting to be configured either against support reps and contacts respectively (not necessary?) or across the whole system (more likely) 2) Change password
Trigger request creation from two other requests being closed
Hello! I have a scenario where I need a request to be raised automatically once two other requests have been closed. So to set the scenario, as part of the new user request process, two requests for training are automatically created, both in different support groups. These requests are for base level training. There is then a requirement for a third request to be raised for the next level of training, but only once these first two requests are closed. We need to automate that process so that the
Device Template - Performance Monitors Removed When Adding New Monitors
Hi, Seems there's an issue when adding a new Performance monitor to a Device Template that already has existing monitors. When you add a new monitor and click OK, all the previously existing monitors are removed and only the new monitor is listed. Please review the following screenshots: 1. Device Template with Monitors associated. 2. Adding a new Monitor -- Existing monitors show a Checkbox. 3. When expanding the Monitors page to 100,500 or 1000 items to display, the Checkbox next to each monitor
Support Portal widgets
Hi I have added a new widget to the self service support portal with hyperlinks to other sites within the organisation. Can I resize it? All standard widgets can be resized fine, but there appears to be no way to do so for widgets I create. They just take up a load of screen space. Cheers guys.
Remove / Reassign High Availability in Password Manager Pro
I need to move my secondary server running PostgreSQL. I plan on deploying a new server but I want to reassign the High Availability server.
O365 Manager Plus 4206 released with Archive and Restore feature!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4206. This build comes with the feature to archive/restore historical audit data at your convenience. Highlights: Archive and restore audit logs: Historical audit data of all Office 365 services can be now be archived, and restored at your convenience in a single click. How to Update? Update using service pack. New to O365 Manager Plus? Download the fully-functional free trial now. Regards, O365 Manager
[Free e-book] Proven performance hacks to get the most out of Analytics Plus
Hey there! We're happy to announce that we've put together an e-book with a whole bunch of hacks that can help you get the best out of Analytics Plus. This e-book includes nifty hacks to turbo boost the complete reporting cycle, from importing data, scheduling imports, to building and sharing reports with your team. Click here to view/download this e-book.
Adding shared assets to a customer request
We have shared assets used by multiple customer. For example a FTP server. We have the FTP server entered under our MSP Organisation Assets. When I add a request for Customer A I can not find or 'see' how I can add this server. Is there a way to add 'shared' assets?
[Contest Alert] Log360 product pro challenge
Hello everyone, It's contest time! We are happy to announce the Log360 product pro community contest. What is the contest about? All you have to do is click follow on the Log360 forum and answer 3 simple questions - and you stand a chance to win a $25 Amazon gift card! Yes, it's that simple. Enter the contest here » You can view the rules and other details over on the contest post in the Log360 forum. Go ahead and show us what a product pro you are!
Print to PDF (Form)
We'd like the ability to print just the form fields in a request without the conversation/details/etc.. We are trying to use forms to streamline and automate some paper based forms but run in to issues when users try to print the form. Some of the forms require a signature and will need to be printed and referenced. The ability to print just the form into a custom pdf or template would help us.
[ManageEngine] Free workshop series on O365 Manager Plus
Hi there, Do you find yourself struggling to manage the different Office 365 services your organization uses with just the native tools? We've got your back! O365 Manager Plus helps you audit, monitor, manage, and report on Exchange Online, Azure AD, and several other Office 365 services. Attend this free workshop series to find out how you can get the most out of O365 Manager Plus. Register now Agenda: Session Title Date & Time Analyze
ADSelfService Plus (5521) now supports SAML-based multi-factor authentication
The latest build of ADSelfService Plus supports SAML-based multi-factor authentication and fixes an important issue in the product. Features: SAML-based multi-factor authentication (MFA): For self password reset and account unlock, users can now be authenticated using SAML-based identity providers such as OneLogin and Okta. SAML-based SSO to access ADSelfService Plus: Allow users to authenticate themselves through SAML-based identity providers for a one click access to ADSelfService Plus. Enhancements:
Service Catalog Get logged in user's account
I am currently trying to get the logged in user's account using this Field and Form rule script: var user_id = $CS.getLoggedInUserId(); jQuery.ajax({ type: 'GET', url: './sdpapi/admin/requester/' + user_id, cache: false, data: {'format':'json'}, success: function(user_data){ console.log("Account: " + user_data.operation.details[0].account); }, error: function(response){ throw response.responseText; } }); However, this will only work on technician side. If I want this to work on the requester
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