Enable-CsUser error
We have a template process that creates the AD user object and O365 mailbox fine. It then creates the Skype account BUT this is on-premise, not in the cloud. The issue we sometimes run into is that we encounter the attached error. Basically this means that the Skype account wasn’t created. This issue can be resolved by connecting to the server that ADManager is installed on and creating a persistent connection to the Skype server – this URL goes through this process. https://blogs.technet.microsoft.com/ilvancri/2010/11/25/using-remote-powershell-to-connect-to-lync/
Import a list of "member of" groups
Hello everyone Is it possible to import a list of groups into the AD user's "member of" option ? If I select the user account and choose the register "Account" and open "member of" and "add groups". I would like import a list of groups.... greeting Steve
AD Manager Plus Slowness in processing information
It seems there is a lag every time you add a line of information when you are creating new users in AD Manager plus. For example, when creating a new user, you put in the first name and have to wait 5 or so seconds before you are allowed to type in the last name. Then you have to wait after you type in the last name etc. Is this normal? Anyone know of a way to speed the system up?
ADManager
Dear All I'm new in using ADmanager, now I would like to send mail to new user when create it, e.g new user name is David Johnson, and his mail address is david.j@dns.com, so I would like to send a mail to him with subject "Welcome on board David Johnson", but now I've got the subject is showing "Welcome on board david.j@dns.com", May I know how can I make it same as my requirement ? you can have a look of the attachment to see the script in the admanager UI Thanks for your answering
Add AND Remove Users from Groups based on fields
I have a automation setup to add people to a security / distribution group based on their department. However when their department changes it adds them to the new departments security group and leaves them in the old. Is there a way to have it remove them from the old as well?
How do I get detailed reports on Skype for Business audio and video calls?
Organizations use Skype for Business for improved communication and collaboration within and between teams. Skype's audio and video calls are particularly useful for employees to talk to each other and get work done on time. Exchange Reporter Plus' granular reports on the Skype for Business server allow you to: Get information about all audio and video calls—failed or otherwise. Identify users who make the most audio and video calls. Check unassigned numbers and the routing rules assigned to those
Migrate historical ticket from Servicedesk plus?
Hi I would like to know if its possible to change SDP to Supportcenter plus and migrate the historical ticket. Thanks you
Daily Report on Time to Assign / Respond / Close
Hi, I'm looking to create a report which runs daily and shows results for yesterday with; Time to Assign, Time to Respond, Time to Close in hours, also showing an average. Filtered by Incidents Only and Level is Complexity 1 Only is this possible? Currently on 9.4 Build 9409 using Postgres Many thanks, Aaron.
Report technical roles
In which table we can see the information for the roles assigment to the cmbd option?
Start mail fetching automatically
Hello, Is there any way to accomplish this? Via a script or something within the servicedesk database? When fetching stops for us, it is normally early in the morning during a VM snapshot, since that stops the VM's connection temporarily and causing the mail fetching to stop. Are there any scripts, API calls, or database changes we can make to start mail fetching so we can possibly run it on a schedule to re-start mail fetching after the Snapshot, or incorporate retries into mail fetching so that
Using one domain service account for multiple domains
Hello, I am setting up DC in our environment for the first time. I have used it before at my previous company but on a single domain. My current environment has 4 separate domains and I was wondering if there was a way for me to add domains via one service account thats on the top level of the forest? When adding credentials in SoM is specifically states not to prefix the username with a domain. Any help would be appreciated.
Scheduled Task Reset
We are having issues with Scheduled Task resets. Seems like Discovery fails and since it doesn't discover anything only the AD password gets reset. The worse part is we get a report stating passwords were successfully changed which is only true for the AD side. For me it's two issues. Discovery failing which is a technical issue and the second being a design issue. I don't think Scheduled Task and Service Accounts should rely on discovery and rather a defined association between server, task and
NOC view
Hi. I am trying to create a NOC View for our big screen in the office, so we can see what is going on. I would like the Recent Alarms widget so I can see the latest alarms coming in. But it is really annoying that we have to look at a big chart showing how many alarms you have. (See attachment) That takes the view and you are not able to see what kind of alarm you have. Is it possible to remove the chart from the widget? Thanks Torsten
Live chat is not functioning - SDP 9.3 Build 9332
Hi experts, My live chat is not functioning. I have configured the settings as per link below: https://help.servicedeskplus.com/configurations/helpdesk/configuring_chat_settings.html During testing, online technicians didn't get messages sent to support group by requester. The messages became missed chat as seen in chat settings by Administrator. Is there any pre-requisite steps need to be done such as open firewall port etc? Kindly help ASAP as I need to do demo to our users next week. Looking forward
Finally upgraded to enhanced APD and need some help understanding what i am looking at
We finally upgraded to the new APD model. We upgraded from .190 to .239. What i am trying to understand is what am i looking at and the methodology in place so that i can track success, failures and how the process is developing during the actual deployment windows. This is a test job I set up. I set it up yesterday (Aug 5th). These screen shots are from the next day (August 6th) When we go in the job we see the deployment summary which is 227 successes You can see in the configs this is set to
Export Solutions with keywords
Can i get the pgsql query to export all solutions including keywords please? Im running version 9.4
Calculate difference between two columns into a separate table
Hi team, I need to calculate the difference between 2 tables and create a 3rd table to show the difference. Eg: Screen shot attached for the tables I want to calculate. Thanks.
[Tips & Tricks] How to prevent concurrent logins for a user in ADSelfService Plus
Concurrent logins can lead to the use of valid credentials by illegitimate personnel at the same time as the legitimate user to authenticate to the network. This could lead to multiple security issues within the organization like misuse of the user's personal information or resources to perform unauthorized actions. This can also result in the user being wrongly held accountable for the harmful actions of another user with malicious intent. In ADSelfService Plus, when a user is logged in from multiple clients,
Is there any way we can do (Contract Billing) for hours of consumption? Or subject.
Hello, We have some customers in our MSP Service Desk. We use the contracts option (Contractual Billing). In this option, it is very important to use the expiration date of the contract. Question: Is there any way to make a "contract" for hours? Suppose we sell hours plans for service. Example: We sell 4 hours of service to a customer, so he could only use 4 hours of service. Thank you very much,
Additional 'Levels' In Request Catalogue
Hi, We have been building our Service Catalogue for ICT, Communications and Facilities Management. To show which Categories apply to which Business Area we have prefaced them with ICT, COM, FAC. However, it would be better for us if we could have had a High Level Category for each Business Area, with sub Categories within, then the Templates in the sub Categories. Does anyone know if this is even possible using SDP? We are getting quite a few people who are commenting that they have seen such functionality
Remind requesters to close their resolved ticket by email
Hi I want to send reminder email to requesters to close their resolved ticket. How can i do that?
Multiple Email for SDP Communication
Hi, How to setup multiple email for SDP communication? Currently have successfully setup primary email id for SDP Communication, however there is new Template for new group to communicate. Please assist.
Data Look up.
How can i reference data in a user table into a field on a template? I have created a field on a template, as part of our password reset process, that needs to reference the user table to pull a date out whenever the user name is added
Field and form rules - actions - custom script
Hi, I'm trying to find a way to make an adjustment to the "Start Date" field on a service request form. I would like to add a custom script so that it will subtract lets say, 10 days from whatever date the requester sets as the start date. That way the technician can get a headstart. In addition to that, I would like the subtracted days to be different based on the ticket priority value. If it's high priority, we get a bigger headstart. Does this sound like the best way to approach this scenario?
Migrating from MS SQL to MS SQL
Does anyone know how to point Exchange Reporter, AD SelfService, AD Manager, AD Audit to a new SQL server after the initial migration has already been done? We are migrating to a new SQL server and all of our programs are running on SQL (not PostGRE). I can easily back them up and restore them to the new SQL server, but I can't figure out how to point the programs to the new SQL server. I tried the changeDB.bat, but it doesn't work since the "DB already exists".
TWTQ: Tracking data values in confidential data modifications
Hey everyone, Here's This Week's Top Question (TWTQ): Q: What is column integrity monitoring? What information does it give me? A: Log360 doesn't just give you exhaustive database audit reports - it can even tell you the actual values of data which have been modified. Any database administrator knows the value of preserving data integrity in their databases. When critical data is modified, it could negatively impact your business processes. For instance, a small change to your confidential sales
Red hat and centos patch support
Is centos and redhat patch support added on the MSP and Enterprise editions ? Info required please!
Cannot activate new license for MSP
Hello, I am trying to activate the license sent to us for the MSP version. However, I just get an error message (see attached). I've tried opening a support case unsuccessfully as well. This has been an ongoing issue for some time now.
deploy configuration that reapplies continuously
Is there a way to deploy a set of packages to systems after they are joined to the domain? Also, is there configuration I can create that always ensures a package or set of packages is always installed? Thanks
Desktop Central Wont start
After installing windows update KB4338822 on the desktop central server, the application will no longer start. Anyone else having this problem or have a resolution? EDIT: so it seems as though i can still access desktop centrals site, its just that the icon is no longer in the systray on the server and will not open when clicking the shortcut.
Modify Closure Screen for Resolved Tickets
When a ticket goes into the "Resolved" status a link is generated so the user can close the ticket. Where is the HTML that generates that screen? I would like to modify it to make sure sensitive information is not in there.
Multi Language email notification
We buy the license for Multi Language in SD 7.5 Language work fine with self portal login for user. Switch between English and French depend on they browser. My question is, there any way to set option in Admin configuration to set Site for specific language? Cause now our french user receive email notification in english, but need self portal is in french.... Maybe could be a good fix or feature in next version.
overall summery report by company
hi , I'm looking for the same query for each company .. version : 9.3 Build 9334 thanks SELECT count(wo.workorderid) "Total", count(case when std.statusname='Assigned' THEN 1 ELSE NULL END) "Assigned", count(case when std.statusname='Resolved' THEN 1 ELSE NULL END) "Resolved", count(case when std.ISPENDING='1' THEN 1 ELSE NULL END) "Pending Requests" , count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE
Manager
Buenos dias, estoy teniendo inconvenientes para colocar el atributo Manager, me da un error en rojo, estoy utilizando la hoja CSV con el sAMAccountName y el manager, pero me da un error, podrian ayudarme por favor.
Software Prohidos
Buenas noches, tengo un tiempo usando la herramienta, pero tengo inconvenientes para desinstalar software prohibidos, tales como Anydesk, Spotify, TeamViewer entre otros, dice deisnstalacion iniciada, pero nunca completa, necesito ayuda para desinstalar estas apps sin que el usuario se de cuenta, le he puesto todos los comandos Siletn, VerySilent, S
Technician on leave
Is there a way to have a tech on leave for a few hours, or do we only have full day options>
SDF-59459 - Adroid App Notifications
Is there any update to this feature request? This is causing some major workflow hindrances to some of our mobile users.
O365 Manager Plus latest build 4209 now supports MFA-enabled account configuration!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4209 now supports MFA-enabled Office 365 account configuration. Highlights: Support for MFA-enabled accounts: In Tenant Settings, users can now configure MFA-enabled Office 365 and federated accounts using app password. Create custom monitoring profiles: In addition to the default monitoring profiles, create custom profiles to monitor selected components of Office 365 services. Configure real-time
Request Collaboration
Dear Customers, In order to help technicians who are working on the same request to keep track of all the request-related activities, we will be introducing the Request Collaboration feature for ServiceDesk Plus OnDemand. Technicians will be instantly notified of each others activities through a float notification in the Request details page. As a heads up before this feature release, you can refer to the below screenshots for a quick preview on the feature and the options that will be introduced.
timespent with account and non-operational hour in reports
I need a query for the timespent reports highlighting or adding the operational hours and non-operational hours . Existing query: SELECT wo.WORKORDERID AS "Request ID", ad.ORG_NAME AS "Account", rtdef.NAME AS "Request Type", wo.TITLE AS "Subject", ct.TIMESPENT AS "Time Spent", rctd.FIRST_NAME AS "Time Spent Technician", ct.TS_STARTTIME AS "Time Spent Starttime", ct.TS_ENDTIME AS "Time Spent Endtime", ct.DESCRIPTION AS "Time Spent Description" FROM WorkOrder wo LEFT JOIN WorkOrderToCharge wotoc ON
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