Unable to create additional field except Multi-Select
Hi I have an issue with version 9409. When I go to add an additional field via Incident - Additional Fields > Add field. The system defaults to Multi Select and I am unable to select a different type. See screenshot
Business Rule adding a solution and coments
It would be great if we could have the optn to include a solution when a business rule has been applied. And also the ability to add comments in the ticket
Wrong build information
Hello, We are using build 9405, but when I go to Community and scroll all the way down to Build Information, the build information is wrong. It says the latest build is 9409 and when I click Details, it goes to the Servicedesk Plus Download Service Packs page. Do I get a goodie bag now? :-) Regards, Kerim
Option to set temporary passwords for requesters?
Hi we are constantly getting new requester accounts created. Problem is the new requesters do not know their ID and Password. I know the system can send a notification with this information but it is totally unsecured as it is sent in clear text. Also best practice is to send User ID and Password separately. Can a password be set that has to be changed on 1st login? Are there any real plans to address this? Thanks, Brian
License Issue - v12.3.119
Hi, Having issue with new probe. When logging in, says license NCM device license exceeded by 45 devices. Says I can delete/unmanage devices but does not show any devices in the list and I am unable to get past this page. Where is the correct location for the license file in OpManager? What changed between 11.6 and 12.0+ Does the license go in .\OpManagerProbe\classes? .\OpManagerProbe\lib? In version 11.6 it looks like there were multiple locations for the AdventNetLicense.xml file. Furthermore,
Pulling metrics for time spent in custom fields
Hi all, I'm looking for a way to gather specific metrics from my tickets based on a specific custom field. Our tickets run through basically a flow chart (quoting, awaiting approval, awaiting parts, etc.) and we've created a field to show where they currently sit on that flowchart. It works great for knowing how many tickets are awaiting action from our staff and how many we have awaiting client approvals and things like that. but I'd like to be able to do more with it. what I'm looking for is a
Suggestion for break-down reports
Hi folks, I have some nice reports and dashboards for rolling up and showing metrics across our sites (think of our sites as different companies or divisions), but now I'd like to provide reporting to the heads of those sites (we have 32 sites). What's the best way to go about this? Each site essentially needs the same reports as our roll-up but with a filter specific to that site. The division heads should be able to see their sites but no others. Thanks, Adam
Linux installation - Cannot use /tmp as the temp directory because it does not exist
Hello, I'm trying to install ManageEngine_ServiceDesk_Plus_64bit.bin on a Centos 7.5 Server and I just cannot find a way to get over this error message: Cannot use /tmp as the temp directory because it does not exist. Please run the program again using the option -is:tempdir <temp dir> to specify a different dir ectory to use. I've tried all these commands and none of it worked (with tmp folders created before execution): ./ManageEngine_ServiceDesk_Plus_64bit.bin -console ./ManageEngine_ServiceDesk_Plus_64bit.bin
Modifying Widgets
Hi all, I am looking at possibly modifying the existing widgets in SDP, on the Requester Home Page. In particular the 'Report an Incident' and 'Portal Usage' widgets. I would like to be able to change both the text and the image used. Is this possible? In addition, is there a way to edit the test on some of the menu buttons, such as 'Incident Catalog' and 'Service Catalog'? I am currently consulting with the wider business but so far the indications are that they don't use the language we do and
Java 8.74 package on x64 machines
Hello I have been tasked to created a package that removed Java then installs Java 8.74 i586 with some necessary config after the install. I have created a package for 32bit machines however on 64 bit machines it fails to install with the error "The system cannot find the path specified." Please see log files below [ 2018-06-20 10:43:54:466 ] [ 11120 ] [INFO] SendConfigStatusUpdateEx : Successfully posted the Configuration status to the server . So going to trucate the datas available (if any) in
RecoveryManager Plus rolls out Build 5350
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus build 5350 which comes with enhancements to comply with the General Data Protection Regulation (GDPR). Important product update: The virtual machine and Windows Server backup modules will only be available to customers who have already purchased licenses for those modules. Existing customers can continue to use and receive technical support for those modules until their license expires after which the license cannot
Workflow - Service Catalog - hate it
The current design of SDP is currently a pain for complex workflows and processes. After using this for 6+ months in the Production environment, i can say that it can only cater very basic workflow but the complex workflow are difficult to implement - especially workflows with multiple decisions. Is there a plan to to redesign the whole workflow process for Service Catalog? Similar or better than the Service-Now Workflow concept: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/workflow/reference/getting-started-workflows.html
Get Attachments from REST API
Is it possible to retrieve attachments from requests using REST API? I would like to be able to fetch attachment named x from request number y
Auto-refresh reports/dashboards
Hi, I want to know how to set up automatic refresh for reports and dashboards created using Analytics Plus. Thanks
Hotfix 8107 released
Dear Customers, Today we have released the hotfix 8107. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this release 14937 - Unable to add or edit leave type. 14950 - Graph not getting displayed in the line chart of a custom report. 14954 - Search doesn’t work in the customer portal when the portal is in other languages. 14903 - When running a query report, boolean values are not
Planned maintenance of our US Data Center: July 7th, 2018 – 7:30 PM to 10:30 PM PST
Dear Customers, We have planned a network infrastructure upgrade on our primary data center in the USA on July 7th, 2018 from 7:30 PM to 10:30 PM PST. This upgrade will help us support our expanding server farm more efficiently. During this upgrade, we will be switching ServiceDesk Plus OnDemand to our secondary data center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know
[Use case] Detecting suspicious service installations
Hello all, In this series of posts, we'll share various product use cases, their importance, and how the product can be used to solve them. In this post, we look at the correlation rule to detect suspicious service installations. Rule name: Suspicious service installed What the rule detects: This rule identifies malicious services running on your organization's devices. Why the rule is useful: At any given time, a Windows machine runs several services, all of which are required to accomplish several
ServiceDesk Plus 9410 Released
Dear Users, SDP 9410 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9410 SD-70610 : XSS vulnerability in add new request form’s 'insert image' section is fixed. SD-71186 : If PM tasks are created using templates with service catalog additional fields, then the back up (with 9404 data in particular) and restore operations on a fresh installation fails. Please refer to the below link for the steps to
[Use case] Detecting suspicious software installations
Hello all, In this series of posts, we'll share various product use cases, their importance, and how the product can be used to solve them. In this post, we look at the correlation rule to detect suspicious software installations. Rule name: Suspicious software installed What the rule detects: This correlation rule allows you to detect potentially malicious software installed within your organization. Why the rule is useful: Since organizations use hundreds of applications, it's very easy for an isolated
How do I add custom LDAP attributes in Exchange Reporter Plus?
The latest release (build 5310) of Exchange Reporter Plus allows you to add custom attributes from the extended AD schema to get more details from its reports. To associate your custom attributes with Exchange Reporter Plus, Go to the Admin tab. Under the Configurations category, choose LDAP Attributes. Click the Add Attribute button. Enter your Display Name and LDAP Name. Choose the Data Type from the drop-down menu provided. Select the Associated ObjectClass(es). Click Add.
NTLM pass-through authentication doesnt work on Chrome
Hi, I just installed SDP. I've implemented pass-through authentication, it works on Firefox and IE. But in the company, the browser used by default is Chrome, and is a requisition that the users don't need to type theirs credentials every time they used SDP When I open the SDP site, Chrome just redirect to login page. Installed version is 35.0.1916 Please, any idea what I'm doing wrong? Thanks in advance, Alejandro
[Free webinar] Active Directory based single sign-on. Login just once to access 100+ applications
The proliferation of enterprise applications in organizations, subjects end-users to a password overhaul. As a result, users mix up their passwords, get themselves locked out or resort to extremely unsafe password storage methods like writing their passwords down. Wouldn't it be great if users can access all their applications using just one password without compromising security? That's exactly what single sign-on offers. Join us at our on-demand webinar where our product expert explains on how
Cant add new fields
I am trying to add new fields but the next message is displayed "The maximum number of additional fields of type Text has been reached. No more fields can be added". I have tried deleting existing additional fields and it doesnt work.
How to change Excel Report format?
Hi, is there any way to change the Excel Report format to not showing the header (such as: company logo, report title, etc.)?
Introducing a native SCCM plug-in for third-party updates
We at ManageEngine Patch Connect Plus are happy to introduce a native SCCM plug-in that helps you patch third-party applications from the SCCM console. The SCCM plug-in eases your job by listing all the available third-party updates under a separate tab within SCCM console. You can then publish these updates to WSUS/SCCM server. You can easily configure this plug-in by following a set of instructions. A preview of how the plugin will be listed on your SCCM console, post installation:
Unable to add a device in Opmanager V12.3.032
Hello, when trying to add a deice, I got : "Device already exists in OpManager." but the device does not exists a using MSSQL DB is some one can help regards
Priority not resetting based on matrix after initial change of urgency impact
I saw this reported problem and i am having same issue with latest version, 9.3 Build 9335. What is the status on a fix or workaround? SD-58542 While creating request when choose the impact and urgency the priority is auto populated .When i again change the impact or urgency the priority is not auto populated. May 02,2016
Updating Time Entries via API
Hello, I am trying to update time entries via the API. I am trying to update a custom field that is of type DateTime. I have figured out the format for the DateTime field as being "DD MMM YYYY, HH:MM:SS". I confirmed this by updating the "executedTime" with the above DateTime format. However, if I use this same format to update the custom field, it does not update the record. Should I be able to update these fields via the API? If so, is there a different format to be used? Thanks, Nick
Importing information from Google Apps
Where in Google Directory does the Department Field populate from when using Import from Google Apps? Will there be an option to import phone numbers and sites as well?
PMP encryption key file is not available in..
I'm doing a fresh install of PMP 7.0. When attempting to relocate the pmp_key.key file to a network location, i get the PMP encryption key file is not available in.. error. This causes the service to stop. The file is there and the location is accessible from server to server. What could be the issue? I removed the key file from the conf folder and also granted modify access to the network location for domain account used in the install.
kb4284819 shown as missing with error but it is installed on the workstations
Hi, on all windows 10 workstation the kb4284819 is shown as missing and the deployment status is failed "Unknown Error. Code : -2145124329" But if I look at the workstation the patch is installed. Anyone else have this problem? Bye, Alf
Adding work log on Request screen
Is it possible to add a work log via the request screen. I know we can add a resolution, however it would be great to add the work log, edit the ticket and resolve on the one screen.
Create a report for completed tasks
Hi everyone, I need to create a report of completed tasks this past month and I am not sure which options to choose when I create a custom report. I want it to show me the technician, and how many tasks they completed in the past month. I am using POSTGRE and out version of Service Desk is 9.4 Build 9400. Thanks for the help!
How to change Excel Report Format
Hi, is there any way to change the Excel Report format to not showing the header (such as company logo, report title, etc?
Technician Groups
Can't seem to delete these, any ideas? Get a module in use error, yet there are no calls assigned or open?
Query Report - List of Not Used Technicians and Requesters
Is it possible to create a query report of Technicians and Requesters who has not logged in for more than 30 days? We would like to know users who are not being used in Service Desk anymore.
WMI Monitors
Hi, I need to add the below WMI monitors to Windows 2012 R2 servers but I can only find them as SNMP monitors which won't allow me to add to the servers? Available Physical Memory Available PageFile Memory Size Available Virtual Memory Size Can anyone explain how this can be done please? Thanks, Danny
Change Calender type
Dear all I want to add or change calender type. How can i have your help.
Rename existing fields
Hi Is there any way of renaming existing fields? I'd like to rename "Emails to notify" to be something that the users would understand e.g. "CC:" 12 years ago you spoke about this functionality, but I haven't seen it yet. Cheers
How to setting a report table to fit content?
I have trouble about setting the table to fit the content for export PDF report. How to setting the table for export PDF report. Thank you.
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