Daily Report on Time to Assign / Respond / Close
Hi, I'm looking to create a report which runs daily and shows results for yesterday with;
Time to Assign, Time to Respond, Time to Close in hours, also showing an average.
Filtered by Incidents Only and Level is Complexity 1 Only
is this possible?
Currently on 9.4 Build 9409 using Postgres
Many thanks,
Aaron.
Time to Assign, Time to Respond, Time to Close in hours, also showing an average.
Filtered by Incidents Only and Level is Complexity 1 Only
is this possible?
Currently on 9.4 Build 9409 using Postgres
Many thanks,
Aaron.