Field and form rules - actions - custom script
Hi,
I'm trying to find a way to make an adjustment to the "Start Date" field on a service request form.
I would like to add a custom script so that it will subtract lets say, 10 days from whatever date the requester sets as the start date. That way the technician can get a headstart.
In addition to that, I would like the subtracted days to be different based on the ticket priority value. If it's high priority, we get a bigger headstart.
Does this sound like the best way to approach this scenario?
Thank you!
I'm trying to find a way to make an adjustment to the "Start Date" field on a service request form.
I would like to add a custom script so that it will subtract lets say, 10 days from whatever date the requester sets as the start date. That way the technician can get a headstart.
In addition to that, I would like the subtracted days to be different based on the ticket priority value. If it's high priority, we get a bigger headstart.
Does this sound like the best way to approach this scenario?
Thank you!
Topic Participants
Bmo
Santhosh Venkataramani
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