Dear Customers,
In order to help technicians who are working on the same request to keep track of all the request-related activities, we will be introducing the Request Collaboration feature for ServiceDesk Plus OnDemand.
Technicians will be instantly notified of each others activities through a float notification in the Request details page.
As a heads up before this feature release, you can refer to the below screenshots for a quick preview on the feature and the options that will be introduced.
We will provide with more details about this feature, once the feature is released.
Regards,
Ram