Assigning assets to more than one user
We have a need to assign assets to more than one user as we have a lot roles are shared between 2 people. Only one is on site at any particulare time but we need to be able to have users logging calls based on username and asset. I can't seem to find any way to achieve this. Am I missing something obvious?
9409 build "Health Meter"
Why is this feature called a "health meter"? Unless I am missing something, it just lists all the properties of the system. It's a nice little option but in no way indicates the health, good or bad, of the system. Suggest re-name it "properties" or something more in line with industry standard. Or am I missing something? Just something I noticed.
TWTQ: Custom log parsing
Hey guys, Here's This Week's Top Question (TWTQ): Q: How do I make use of the custom log parsing feature? A: EventLog Analyzer contains a powerful custom log parser which allows you to analyze any human readable log format. While offering you out-of-the-box reports and alerts for a wide range of log sources, the product also allows you to get insights from your custom devices and applications. You can set up custom log parsing via the log import feature (Settings > Import Log Data). When you import
Contract tab in Software License
Is there a way to hide the Contracts tab in Software Licenses?
[Tips & Tricks] How to clone existing policies in ADSelfService Plus?
ADSelfService Plus’ clone existing policy feature is a huge time saver. Consider a scenario in which you have to create different policies, with only minor or few differences, for different departments or sets of users. Instead of creating policies from the scratch, every time, you can just copy an existing policy, make the desired changes and save it. This article explains how to clone an existing policy, customize it and assign it to the required OU(s) or Group(s) or domain in ADSelfService Plus.
Blank page After login
Hi I just install Opmanager 12 on Centos 7. I manage to Start the software but i am getting a blank page after login. Also, the login page is showing strange characters. how can I fix this problem? I have attached a screenshot of the login page.
Asset import
Hello I've a stock management software and I want to migrate to SDP asset management, any suggestions or best practices to do this migration and move the asset's data to SDP?
Custom report - extract event from eventlog
Hello, Is there a way to create a custom report that looks through the event logs of a bunch of computer to extract a spectific event? My use case would be : I know that some users tends to hardshutdown their computer and I would like to monitor if it happened the last 14 days by looking for the event 6008 (unexpected shutdown) of the system event log (Windows). Thanks. Sylvain
Copy Incident/Service Templates to different server
Like many others, we have 3 environments, DEV, TEST, and PROD. Has a way been developed to make a single copy of an Incident Template and then copy those to the other servers in their entirety? I know this has been asked before but I think it's been a while. I was hoping the new framework would allow for this. Obviously it's a huge pain, if you have a complicated template, to MANUALLY, re-create it 3 times. Just asking for error. Thanks David
Energy Wise MIBS
Hi. We are planning to creat some monitors for a customer, using energywise mibs from cisco. For some reason once I tried to check the mib with the mib browser I experiment some issues (Mib browser software get stuck) I wonder if you can confirm if the mib file ,( attached), has the right sintaxis in order to impor it to Opmanager and create a custom Monitor?
Feature request - support self-signed certs for POPS/IMAPS
I tried submitting this through support/feedback. The response I got back suggested I wasn't being understood, so I'm going to try one more time here. We would like to use internally-signed certificates to secure POP3S. In our environment, ManageEngine SDP is the only POP3 client we have; there is no public access. Therefore, there is no justification in forcing us to purchase a "trusted" certificate signed by an external authority just to encrypt traffic--the traffic is encrypted regardless of whether
OTP Not Received
I am not receiving OTP via email and need to log in urgently. HELP is needed
IT Infrastructure Monitoring tool with services up time report
Hi, Looking for IT Infrastructure Monitoring tool with services up time report
Display issue with "Password Policy Executor"
Hi, We just started using ADSelfService, it working well so far. But we reach a little issue in our Windows 10 clients (1709-1803), the scroll bar still empty. The password policy does not working. However, going through the custom Gina it works. Is there a solution for this ? Regards
Translation bugs/Typos
During Self Enrollment when creating security questions the length infos are translated wrong to german: Längenangabe Die minimale Länge der Antwort(en) sollte 5 Zeichen sein, und maximal erlaubt sind 255 Zeichen Die minimale Länge der Antwort(en) sollte 4 Zeichen betragen, und maximal erlaubt sind 255 Zeichen The first one should be: Die minimale Länge der Frage(n) sollte 5 Zeichen sein, und maximal erlaubt sind 255 Zeichen Typo: When deploying the credential provider (windows) you get this as default
Mobile Access
Hi, Could you please advise what the difference is between 'Mobile site access' and 'Mobile app access' (as per attached screenshot)?
Force Enrollment Screen
When users are forced to enroll, they are presented with the ADSelfService Plus login screen. Once they enter their AD credentials to enroll they are sent to the Change Password screen and a popup window appears "Thanks for enrolling into ADSSP" "Click Yes to explore Self-Service options or No to quit." Most of our users get confused by this prompt or don't even read it and just click "Yes" and then proceed to change their password because they believe it's required for the enrollment. Is there a
Deleted User's list
Is there a way to view the assets that are assigned to Users that are in the Active Directory Deleted List. We would like to know what assets are assigned to before removing them so they can be assigned to the appropriate user or department
Query for incident templates
I would like a query that can show us which incident templates are not used. We have too many and I would like to delete the ones that are not in use.
SAR and Security Incidents module
With the introduction of GDPR we need an easy way to manage SAR (service access requests) so creating a workflow that manages any such request so that the staff concerned are chased and deliver the information within the time scales, it would also enable us to make sure and have an audit trail to prove we have done this correctly. also on the same request of a security incident module - https://pitstop.manageengine.com/portal/community/topic/feature-request-for-servicedesk-plus-both-on-demand-and-on-premise-versions
Exchange Reporter Plus 5310 released with custom attribute support
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5310. New Features: Exchange Reporter Plus now allows you to add custom attributes from the extended AD schema to get more details from its reports. Bug Fixes: Issue while applying ppm continuously without closing the 'Update Manager' window. Issue with Mailbox Size report if private stores' hard quota limit is zero. How to update? Update using service pack. New to Exchange Reporter Plus? Download the
Need Query for this report, please check the attachment.
pc name, software installed, os details ,
Report for Closed Tickets
Hi I've done a bit of a search and couldn't find anything that quite fits what I require. How would I go about generating a report that displays how many tickets have the status "closed" by a technician for the previous week? The closure date would need to be within that previous week period. I'd like it to display in a table like this: Technician | Closed Tech 1 | 32 Tech 2 | 28 Tech 3 | 30 Any assistance would be greatly appreciated
AD360 Fixes and Enhancements [2018]
Release notes for build 4214 (Dec 14,2018) Highlight: Categorize reports from different components: Group similar reports from different components together by creating custom report tabs and categories. This will help you consolidate events, such as users’ logon activities, across AD, Office 365, and Exchange server,and view them without having to jump between different tabs or consoles. Release notes for build 4213 (Dec 03,2018) Highlight: Backup verification codes for login: Helps users log in
Query to list all templates that use a particular field (or custom field)
Good morning, I'm looking for help creating a query can display a list of all templates (both incident and service request) that contain a field. In this particular case, it's a custom field, but it would be useful to be able to produce a list of all templates that use a field regardless of the field. My use case is that I've been asked to modify a custom field, but with about 100 templates, I don't know which templates contain this field. Thanks in advance for your assistance. -Adam
AD360 build 4207 released! Features a revamped SSL certification tool
Hello Everyone! We have released a new build of AD360—4207, which features a revamped SSL certification tool to apply certificates easily in AD360. Highlight: Simplified SSL certification tool: A completely revamped SSL certification tool allows you to easily apply SSL certificate for AD360 with just UI-based actions. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release.
Verifying mysql password always return password is not in sync
I have some user accounts linked to a mysql server resource. An account is configured for remote password reset. I can change the password but any time I try to verify it, it returns this: Verify Password Password is not in sync Password of account xxxof resource yyis not in sync with the one stored in the PMP repository. Moreover, the verify password tasks runs every nights and locks the host in mysql server forcing me to do a flush-hosts. Is there anything to do for the verify password to work
Change URL of PMP
I've installed password manager pro and have it as a browsable address internally. I want to change the URL from https://myserver1:7272 to https://myserver.servicedesk.co.uk How do I do this? The server XML doesn't seem to have the available parameters to edit.
No technician with org admin privilege assigned
Hello: I need to add more technicians to SDP Ondemmand but I am recieving the message "You need organization admin privileges to add new user with login permissions". I've checked on the technicians list and no one has the blue star. I'll appreciate your help on this. Regards.
Discrepancies between the Windows patches located in Manage Engine database
I'm using Manage Engine to distribute Windows Patches to Windows 10 endpoints And also we are in closed network, which we'd followed this url https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/patch_management_for_closed_network.html#Configure_Proxy_Settings. We noted that for May patches , there is a discrepancies between the Windows patches located in Manage Engine database versus the May patches located on Microsoft Windows Update website How do we find
Survey Questions: Add different questions based upon Satisfaction Levels
Hello, Is it possible to have the form be a bit more dynamic so that when a user clicks on the level of HORRIBLE or BEST TECH EVER that it can be dynamic to provide a different set of questions depending on what they choose?
What is the power consumption of Huawei GICF board?
What is the power consumption of Huawei GICF board? And what's the best price of Huawei GICF?
Custom Rule for when status changed to "On Hold"
Is there a way to make a custom script when status change to "ON Hold" and the date to put back to open is not filled in. it will not accept the change?
Changing Technician E-Mail Address
We have changed the e-mail addresses for some of our technicians, but e-mails are still going to their old addresses - this now causes an issue as the old addresses are no longer valid. The odd thing is that in the Technician List View, it shows their old addresses, but when you go into a Technician record it shows the new details. Any thoughts? I'd rather not delete the Technicians and recreate them if possible.
Advice on new starter in company flow process
Hi, I'm trying to create a new starter flow process, which would be initiated by our HR department, updates from the departmental manger, and then would include tasks for the IT Dept, Finance Dept, Facilities Dept, and HR Dept. Any advice on how to preceded with this? Would members of all these departments require to be technicians on the system? Is there a better way than assigning tasks to departments as the task does not include details from the request. Any advice/help is appreciated. Kind Regards
Solutions
Does anyone know the logic used for the ordering of solutions that are suggested in the request resolution tab? We are aware this looks at request subject, category etc and matches these against the keywords in the solution but what we need to know is what method it uses to suggest and order the solutions that it does. Thanks
http to https redirect broke in 9409
The web.xml change I have been making after every update (I really wish ME would fix this) to force redirect from HTTP to HTTPS no longer works. When I add the change below, the web page service will not start. <user-data-constraint> <transport-guarantee>CONFIDENTIAL</transport-guarantee> </user-data-constraint> Anyone have a fix for this, or is it a bug in the latest release?
the logic ot the solutions search engine
hello, i dont understand the logic of the sultion search engine, the recomended solutions popups without any connection to the key words or the subject of the solutions...this issue is critical for me because the technicians dont find quickly the solutions so its make them to close the Requests without a maching solutions. anyone know how this engine pop ups the sulotions? by key words? by the title? I would appreciate your help, Ariel
bad RequestLink
Hello. I have trables with RequestLink: In general settings i have URL with https , but notification on mail come with http: https://i.imgur.com/tnNCAw1.png https://i.imgur.com/z1XlvyN.png Version SD: 9.4 Build 9409 Hosted on: CentOS Linux release 7.5.1804
Service Desk crashes after upgrade to 9.4
Hi, does anybody experiens problems with SD+ after upgrade? System crshes every few minutes... Is there anybody who can help ... ? Thanks Carlos
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