Bulk Cisc Switch IOS Firmware Upgrade/ Automation
Is this possible to do with OpManager? Which module should be used? Has anyone done this? Please share your method. Thank you
Trying to star PostgresSQL server failed
Hello, I moved our instance of OpUtils from an older server to a new one. I followed the instructions here https://pitstop.manageengine.com/portal/kb/articles/migrating-opmanager-from-one-server-to-another I am trying to run the program and getting an the error Ports.properties (Access is denied). I ran StartOpManagerServer.bat and it states port 13306 isn't available, Please free the port [13306] before starting the server. I opened the port in Windows Firewall but still get the error message when
Convert query to show minutes and Seconds
Hi. I have this query that works well in showing the time between 2 statuses. I am running into discrepancies, where the system is round the minutes. Is there a way to modify this query to show Hours, Minutes, and seconds? The query is in MSSQL. Thank you very much. Dave SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",cd.CATEGORYNAME "Category",LONGTODATE(wo.completedTIME) completedTIME, woh.OPERATION "Operation",LONGTODATE(OPERATIONTIME) OPERATIONTIME,scd.NAME "Subcategory",icd.NAME "Item",ti.FIRST_NAME
Looking for PowerBI or Tableau dashboard template
Hi, I am looking PowerBI or tableau dashboard template to generate SDP MSP report. does anyone have test it successfully to poll data from SQL database under SDP MSP? thank. you.
Monitors alarms retention on Application Manager
Hi, Could you tell me whether there is a way to keep alarm history for at least one month for a specific or all monitors? Indeed, when I go through the Alarms tab and check for alarm history, I can only check for the last 24 hours. In case of the data are no more present in the database, could you tell me where this data is store in the database? I'm going to extract them and save them in flat file or other database every day. Thank you in advance. Fabrice
Show home page after clicking on new incident
Dear Sir, Is possible when we click on new ticket ,It takes me to home Page.PFA
Does ServiceDesk Plus offer any quick ticket functionality?
Is there any way to form quick tickets where you choose a ticket type from a list of quick tickets, fill out a few fields and close it without having to save it first? This really helps with ticket entry of simple, redundant tasks like password resets. Username, system name, password reset, completed, then save all in one step.
Change task visibility for Requesters
Dear All, We have been receiving feedback from requesters in our organization that they are not able to know the status of a ticket, which has different tasks created. As an example, when we have a new User on-boarding and several tasks are triggered to different teams, for hardware, access to different systems (different teams), phone extension, etc etc. We would like to select some of the tasks to be visible to end users so they could have information of what had been done and what is pending,
[Free White Paper] Common password attack methods and how not to become a victim
Verizon data breach investigations report (2018) revealed that over 43,000 successful accesses via stolen credentials were recorded in 2017. Hackers are incessantly looking for vulnerabilities in any form to intrude into your network. Even if one account in your network is compromised, there's a high chance of sensitive data leakage.How do you prevent this? How do you secure your privileged user accounts and passwords? Read our expert's guide "Shifting landscape of passwords and how to keep up with
Images in work log entries
Hi Any chance you could make it possible to paste images into work log entries? It's very often handy to record a screenshot relating to a job, but at the moment the only way I've found to record things like that against a request is to add a reply to the conversation with the ServiceDesk as the recipient. Not ideal for two reasons. 1, it confuses the 'discussion', and 2 it becomes part of what the requester can see. Best regards, Paul
Deleting a technician
If I delete a technician, what will happen to: - the notes this technician created? - requests that were assigned to this technician?
Linux patch management using ManageEngine - a child's play
Exciting news for Linux administrators! We now support most flavours of Linux - the latest extensions being Red Hat and CentOS, to go along with Debian and Ubuntu. Just cut the complexities involved in APT, YUM commands, and deploy patches hassle-free using ManageEngine Patch Manager Plus! For a list of versions of Linux OS's supported, please refer here: https://www.manageengine.com/patch-management/supported-applications.html To learn about configuring Red Hat settings in Patch Manager Plus, please
Cisco NX-OS
Hi, I am not able to see OS Version in OPManager. I see that info in System Description but OS Version tab says [NA] and link me to cisco IOS Software checker website. I have n3k, n6k, n7k devices. OpManager version 12200 (64 Bit) How can I fix for that? Thank you.
[KB] Office 365 Auditing : 4 activities that you should never miss
Office 365 auditing is an effective way to get insights about user activities, and insider threats. Among the plethora of activities to be audited, there are four must-audit activities, that help you to identify the most common attacks like, brute-force attack, insider attack, elevation of privilege attack, etc. Below are those four important activities that must be audited: User accesses: Know who is accessing your Office 365 subscription, when, and from where. By establishing a baseline of normal
error when running the following query report
When recently updated our Servicedesk to Build 9414 and now we get an error when trying to run the following query report. Query: SELECT projectdet .PROJECTID "Project Id",projectdet.TITLE "Project Title",projectstatus.STATUSNAME "Project Status",projectowner.FIRST_NAME "Project Owner",c.comment "Comments",md.Milestoneid "Milestone ID", md.TITLE "Milestone Title", mdon.FIRST_NAME "Milestone Owner", mst.StatusName "Milestone Status" , LONGTODATE(MD.Createddate) "Milestone created time" , LONGTODATE(md.Scheduledstarttime)
Preventing Ticket closure if tasks are open
Hello all, Is there a setting to prevent a ticket from being closed if there are tasks that are still open?
SD+ IOS app purchase order approvals
Hi All, Is it possible to have purchase order approvals pushed to the ios app? this works perfectly for Request approvals. Thanks Russ
Service Request SLA's
Hi, Is there any way of using Impact and Urgency to drive the SLA for Service Requests, in the same way that it works for Incident? We do get some Service Requests which can be more urgent than a similar request, we would like to be able to automate the SLA definition for these if possible. Thanks In Anticipation Ian
Entering Invoices without Purchase Orders
In our department we receive a lot of invoices where we just want to keep track of them and they don't necessarily have Purchase Orders. We are finding we are using an alternative product to enter and keep track of these because SDP makes you enter a PO and receipt the goods then enter the invoice. Is it possible to just enter invoices without using POs? We are happy to set up Vendors / Contract etc, just dont want to use POs at this stage. Thanks
Hide dashboards for all
Hola, How can I hide / organize dashboards for all technicians? For example, remove everything, leave only one. Now I can only personally for myself.
Asset deletes after associating a request to a new change
Just upgraded to 9.3 Build 9307. When we associate a request to a change (new) the asset is pulled in from the request. However, after we save the change, the asset disappears. Please advice how to fix this Thanks, Tammy
Asset state
Hi, A large number of our devices are just showing as in-store and we don't really want to have to manually change them so, is it possible to have a device marked as in use if the agent successfully scans the device or another alternative to updating the assets state of multiple workstations? Thanks.
Add Requester Through SQL
In ManageEnging Service Desk Plus is there a way to add a user in the back end using SQL? Reason i ask is because i want to add a user to one system that i have sql access to and then have the requester populate to SDP without having to do an import. Any help you can provide would be greatly appreciated.
Mandatory fields for Closing Request for Additional fields?
hi I created an additional field (numeric) witch is not mandatory. But I would like to be mandatory during close. Could not found the additinal fields under "Request Closing Rules". Is it possible? any help? thanks
How do I monitor Skype for Business IMs in my organization?
Instant Messaging (IM) allows users in your organization to communicate with each other using text messages. To keep this communication going, you need to keep an eye on how IM is being used in your organization and if there have been any configuration changes. Exchange Reporter Plus allows you to: Get information about all IMs between users. View the users with the most IM sessions. List details about your users' IM sessions with external users. View the IM filters configured in your organization.
AntiVirus Definitions
Can desktop central report of the AntiVirus definitions of Windows Defender?
Add rich text request using ADD_REQUEST API
Hello! I'm using the ADD_REQUEST REST API to create requests in ServiceDesk. I want to be able to format those requests before sending them, but any HTML tags I use seem to get scrubbed when the request is submitted and processed, as the resulting request is just plain text. I discovered that sending \n in the request data will do new lines, but I'm wondering about control codes / characters for other formatting options, like creating lists, making text bold, adding links, etc. Thanks!
how do I get a report for all devices uptime ever since we have opmanager installed?
I need to get report for all devices uptime for one year. How do I do that?
Report on language setting of each technician
I'm not sure if this is possible, but can we run a report on a Technician's settings within the "Personalize" section? Specifically I'm looking for what language each technician has set their SD+ to. I'm guessing this gets stored within the application rather than locally, as it follows you if you use another computer. Database: MSSQL Version and Build: 9.3 Build 9335
New Update
Hi guys, The new update is great, and I am loving some of the new features. The one I don't like is, all call logs are minimised when opening a ticket. Is there any way to leave them maximised?
Of math and magic: Create custom metrics to get deeper insights into your IT data
Help desk managers are often tasked with gathering vast amounts of data to create metric-specific reports or dashboards such as average cost per ticket, service groups with maximum backlogs, areas with highest customer satisfaction, percentage of requests resolved within SLAs, most valuable technicians etc., Sometimes, the metric or KPI you need isn't readily available in your application. You need to either compute data from the raw data you get from your applications, or combine data from different sources and
set time zone for Azerbaijan
I want to change time zone for baku, Azerbaijan, Can you help me please ?
Redirect HTTP to HTTPS does not work
Hi, Tell me how to set it up correctly. Thanks!
ADSelfService Plus 5601 released with Hebrew language support.
We've updated ADSelfService Plus to 5601. This release includes the following enhancement: Highlight: ADSelfService Plus now supports Hebrew language. How to update? Update using service pack. New to ADSelfService Plus? Download the latest version of
Review can be requester
Dear Support, Is possible to add the End-user in the reviewer stage of the Change Management
Technicians able to override mandatory closure rules.
I've witnessed some strange behavior in SD+ and was wondering if anyone else had encountered this, or can explain how this is happening. We have the following required fields that need to be filled before a request can be closed Note how "Technician" and (additional field) "Fix Code" are required BEFORE you can close a request. However, it seems there is nothing stopping you closing a request with the required fields, but then removing the information afterwards. Example below (tech's name removed)
Ability to set the DueBy Date through Field and Form Rules
I know that this question has been asked, and I know that it can be done using Custom Triggers and Python. But not all of us are comfortable with this method. I would like to be able to give the Requester a field of say, Required By Date, and use this to set the DueBy Date. That would mean that, for certain Requests, I don't need an SLA or to use Impact and Urgency. I can't be alone in wanting to do something like this?
Script Master - 18 : How to create service requests through email
Over 70 % of service requests are raised through Emails, all of them are logged in as incidents and those are manually converted into service requests. This script will create service requests if the subject line contains the configured text. When the configured text is found, the incident request will be deleted and a new service request will be created using the configured template. Go through the link below and feel free to post your queries as comments. https://resources.manageengine.com/resources/resource/python-create-service-requests-by-email
Force Password Change on Enrollment
How can I force users to change their password after enrolling?
Clear Enrollment
How does my help desk staff clear security questions for someone who forgot their answers? My staff has "Operator" role in the "Technician Settings." They do not have an option to clear enrollment or questions for users. There is only 2 roles, admin and operator. Or maybe there is another way?
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