We released ServiceDesk Plus MSP - version 9.4 - Build - 9405

Please refer the Migration path table available here and upgrade to our latest build 9405

• Custom Trigger Enhancements
  
  • Execute custom trigger actions for requests that contain replies and for approved/rejected requests.
    
  • Groups defined under other sites are now listed under criteria.
    
  • Requester name, sites and technician will now be listed under criteria.
    
  • Create triggers without any criteria. This feature can be enabled using query.By default, this option is disabled.
    
• Organize Request Catalog - Easily sequence the templates under the request catalog to suit your requirements.Find the feature in Admin >> Service Catalog >> Reorder.
  
• Export Requests - Select and export requests right from the list view, in various formats.Find the feature under Requests >> Actions.
  
• Health Meter - Assess your application's health metrics in just a glance from the community tab.Find the feature under Community >> Health Meter.
  
• SDPMSP-11687 : Feature to add rich text formatting for Account advisory.
  

• SDPMSP-10194 : Service catalog page crashed when reserved words are used in Account login URI.
  
• SDPMSP-11621 : System notification is not shown correctly for request in Android app if the language of the mobile is changed from english to any other language.
  
• SDPMSP-11731 : Unable to add the groups under asset module.
  
• SDPMSP-11833 : FOS - File replication does not work.
  
• SDPMSP-11857 : Performance issue in Request Id search.
  
• SDPMSP-11892 : Account's are not listed in Account drop down in certain cases
  

• Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  
• Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  
• We stopped support for builds / version less than 9.3 (Build - 9300)
  
• We stopped MYSQL Database support.