Cannot generate CSR
Hi, I installed selfservice on windows server. I went to the admin area and filled out the generate CSR form. I click generate and nothing happens. Any ideas?
Two Factor Authorization Problems
Hello everybody, I would like to implement the two factor authorization. That works so far. If a user wants to reset his password he must connect to the Webportal an log in with his domain user name. In the next step the user can choose the option how he would like to reset the password. Either by mail or via the Mobile Phone Number. Is there a way to ban this selection? I would like the user only needs to specify his domain user name and then automatically gets an SMS on the deposited Mobile Phone
Selfservice not starting after new certificate install
Hi there, I have my own domain rootCA and issued a certificate after completing the csr process. I imported the certnew.cer into the selfcert.keystore file. Moved the selfcert.keystore file to the ./conf folder. Here is the SSL block in my server.xml: <Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="./conf/selfcert.keystore" keystorePass="mypass" maxSpareThreads="75" maxThreads="150"
Limit "Search Employee" and "Organization Chart" results
Is there a way of limiting the above searched to a specific OU or a custom LDAP Filter? Also, is it possible to remove the "[Change]" link after the " Organization Chart for Domain"? Thanks Bob
Making a "New Custom App" for Password Synchronization
I must say, there are a large number of premade connectors for password synchronization, however I have a number of legacy applications (most built in-house) that are going to need custom apps. However the setup seems to be limited to SAML applications. Is there a way to use a custom made script? Thanks Bob
Using DUO when Unlocking Account/Resetting password
I've enabled DUO security as per the documentation (https://www.manageengine.com/products/self-service-password/kb/duo-enabled-two-factor-authentication.html) but when I try the unload/password reset feature I never get a DUO notification! I verified that the server can access the "API hostname", however we do have local DUO proxy server. Any idea where I might look for a solution? Thanks Bob
Admin Login option gone
I made a customized login page logo change, and now I can't find the tab to allow for admin login. How do I restore the ability to login as an admin? Is there another port or page to access the admin login directly or does it share the function with the standard domain user login only?
ADSelfService Plus & Symantec VIP for MFA
Has anyone successfully integrated ADSelfService Plus with Symantec VIP for multi-factor user authentication during "forgot my password" and "unlock account" actions? If yes, can you share details how did you perform the integration?
SAML Authentication using ADFS?
Hi @ all, I was wondering if it's possible to use the new SAML-Feature with ADFS? Because, everytime we want to upload the given SP_Metadata.xml into the ADFS, we are getting the attached Error-message. (ADFS-error) Alternatively: Could you please state, which type of Data from the SP_Metadata.xml you have to enter in the following pictures 01 to 03, when trying to add it manually? Thanks in advance!
Disable auto-replies
We receive email from Azure and other 3rd parties that are informational, and generally come from a "do-not-reply" email address. This causes issues with bounce-backs, and having multiple replies logged into SDP. I have tried editing the Business Rules, but there is no option to disable auto-replies for these kind of email addresses. Is there any way around this? I know this is possible with SDP on-prem, but I can't seem to find the options in SDP OnDemand.
Remove status for some change templates
Hi we would like to know if we can remove status' for one change template but not another. We do not want 'submit for approval' to display for a general change but we do need it for for a standard change. Is there a method to achieve this? Thank you!
Samsung Galaxy S7 - workspace license expired
We are using MDM in Desktop Central to manage our Samsung phones. Just recently, one of our users is getting the message that his workspace license is expired and it won't let him do anything. We do not use workspaces on our phones. This is the second user this has happened to. Any insight as to why? C.Durbin
Accessing Incident - Additional Fields in a Custom Script
Good Day, I am attempting to access an Incident - Additional Field within a custom script as part of a Field & Forms Rule. Utilizing the Column Name for the two Additional Fields. However, the example below is not acquiring the data. All the referenced data exist withing the 2 additional fields. Any assistance would be greatly appreciated. Mike switch($CS.getText("UDF_CHAR1")) { case "Commissioners" : $CS.setText("UDF_CHAR2","17 S 7TH ST RM 408, ALLENTOWN, PA 18101"); break; case "District Attorney"
Needed Feature - After Hours Auto-responder
SDP needs a way to set up automatic responses to tickets that are submitted during non-business hours. Researching this topic, SDP customers have been requesting this feature for over a decade now, and yet it still does not exist. Since the system already ties in to an email account, I don't see why this hasn't been implemented yet.
Privileged Administrator - 9701
Could someone better describe this role? The release notes briefly mention this role but I do not understand the differences b/w a administrator and a privileged administrator. As an administrator, should I make myself a privileged administrator to gain access to additional features? I cannot change my account (Administrator) to a privileged administrator and I see a note: "This user is required for approving password requests and can act only as . To assign other roles, remove this user from password
Task Comment notification
The owner receives comment notifications but the Creator does not. Can a rule be added so the Creator receives the notifications as well?
Manage Engine SDP On-Demand technical issues
Hello We have been experiencing a number issues with SDP on-demand today. It has been incredibly slow and we receive the attached error messages "internal error - server connection terminated" with performing various functions such as assigning requests, addiding notes and clicking the notifications button. Is anyone else experiencing similar issues. Thanks
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TWTQ: Advanced SQL auditing reports
Hey guys, Here's This Week's Top Question (TWTQ): Q: What are the advanced reports available for auditing SQL Servers? A: Log360 allows you to add SQL Server instances with ease using its auto discovery feature, and instantly starts generating a wide variety of reports that help audit your SQL Servers. However, did you know that there is also an additional set of advanced auditing reports you can get, if you choose to enable them? These reports help any database administrator take their auditing
How to stop duplicate tickets being emailed.
I have a problem with duplicate ticket creation, there should be a way to set Service Desk so that if a ticket comes in with the same subject and from the same person of an already open ticket that it wont create a new one. I.e. i have a monitoring system that mails the helpdesk once a day of servers with low hard drive space, if the ticket isn't resolved during that day, the next day a 2nd ticket gets created with the same description etc when the system should be smart enough to realize it is
Projects \ Associate requests
When I associate the requests with the project - it's very inconvenient. Because it is necessary to scroll a lot of the requisition in a narrow field. Can you increase this field? And it does not always work out the display of all the requester, you have to click the Search for Request button.
Problems with AND / OR in Business Rules
One of the frequent requests we get via email is a request to delete an event from our CRM system I'm trying to set up a Business Rule to auto-route these to a support group. The criteria it should match is that the subject line of the email should contain the words "Delete" AND "Event", but not necessarily in the phrase "delete event" While a lot of the subject lines will contain the phrase "delete event" you might also get "please delete this event" which wouldn't get picked up by a rule to look
Remove "Add CAB Members" option in Approval tab of Change Module
We have our Change Module configured so that before a change can progress from Submission to Approval stage, it has to be Accepted by the Change Manager This is because often a Change Requester will not alway fill out the change to a high enough standard. Having the CM accept the Change serves as quality control before it goes to CAB We used to have a problem with Requesters submitting the Change, but changing the status to "Approval" when saving. We had to disable to Stage field using Field and
Microsoft Office 365 x86 patch failure on Windows 10...
I have a client with ten identically configured and installed HP DeskPro PCs, running Office 365. Patching of Office has been running fine for months. However, recently, I have had two PCs starting to throw an automated patch error: Patch ID Bulletin ID Patch Description Vendor Patch Type Severity Remarks Deployed Time Release Date 24975 MS18-O365B Update for Office 365 Business Edition Monthly Channel Version 1806 (Build 10228.20104) Microsoft Security Update Critical This version
Translate the survey buttons
Hi Can translate the buttons into Russian? Russian users will be very grateful. Thank you.
Adding Planning/Implementation/Review to Change Template
Hello, we have a few routine, "pre-approved" changes that need to be entered on a very frequent basis (sometimes 3-4 times a week). These changes have the exact same planning, implementation, and review data every time so we end up just copy/pasting the text from the previously entered change. I realize that we can create change templates that will fill in the submission details, but we still have to go back in and copy/paste the same text into each field over and over again. It would improve our
Creating a shared mailbox on 365
Hello, We have a Hybrid deployment of office 365 synced with an on-premises deployment of exchange 2016. I've been working on the Shared Mailbox Creation Templates and whilst I can have the shared mailbox create on the on-premises exchange server, I cannot get it to create on 365. I'm obligated on the template to have "mailbox store" as a mandatory option, but it only lists the on-premises server. I'm running build number 6582 Thanks!
Understand the nuts and bolts of Application Monitoring with our free webinar series!
After the overwhelming response we got for our last training series, we are back again with a new webinar series for Applications Manager covering the intricacies of application, server, database and virtualization monitoring. The free webinar will help you learn how to get visibility into all the components of your application monitoring environment, analyze complex application dependencies through simple maps, quickly isolate and resolve common application issues and ensure smooth end-user experience. For
Make announcement with business rule
Hello, Is it possible that the SD+ ITIL system automaticly makes an announcement if an incident has a priority "Urgent" of "Critical". In our case Urgent or Critical incidents indicates that more then one employee or a total process in involved. In that case we can inform everyone at ones with an announcement. I tried it with business rules but its not possible. Thanks Richard
Filtering support email by customer domain
When creating a new customer account, I record the customer domain name. However, if an email is received from an address on the customer domain, but where the address is not listed against an existing 'requester', the email is discarded. We have to discard email where the addresses are not recovnised because there is too much spam to create tickets from all incoming email. But why , when the customer's domain is recorded - are tickets not still created for email coming from customer specific domains
Server will not start
Performed update to Desktop Central following the instructions (updated to 10_0_0_SP-258). Was warned that it could not continue because services were still running. I had stopped the services, but decided to close the install and figured I would try again later. Tried to start Desktop Central. It will not start. It either starts, then stops. I start vacation in three hours. I need to fix this before I go... Suggestions? I rebooted the server and the service did start again. But I am nervous about
updatemanager wont run I run updmgr.bat and i get B A T C H R E C U R S I O N exceeds STACK limits ****** Recursion Count=593, Stack Usage=90 percent B A T C H PROCESSING IS A B O R T E D
I have version 10.0.203 trying to upgrade
Report Required
Hi, Can you create a report with the following detail: a. Ref no b. Raised by or reported by c. Date (reporting/creating date) d. Subject e. Type of ticket (bug, enhancement, access related, user knowledge gap or others .. whatever headings available) f. Assigned to g. Date assigned h. Date attended i. Updates (activities and date) j. Last update (person and brief) k. Resolution Thanks, Tracy
Unable to monitor Dynamics CRM - blank metrics
Any tips for setting up a monitor for dynamics CRM? I've set up, but there is no data. I've disabled the firewall, and confirmed the user can access WMI remotely. Thanks
Add multiline resolution via API
Hi, i'm trying to add resolution to ticket via REST ARI, and my input xml is: <Details> <resolution> <resolutiontext>Test resolution</resolutiontext> </resolution> </Details>So, when it is only one line in xml, everything is good, but when i add something like this: <Details> <resolution> <resolutiontext>Test resolution Test resolution string 2 Test resolution string 3 </resolutiontext> </resolution> </Details> it's, all the same, adds in one line.
api ADD REQUEST in html format
i need try to add link new line via api resoltion but HTML format not correct i try using \n to https://pitstop.manageengine.com/portal/community/topic/add-multiline-resolution-via-api but always receive that issue <message>Error when performing - ADD_RESOLUTION - XML document structures must start and end within the same entity.</message> if use single text file no have issues. my request are format for example https://myserver/sdpapi/request/3534343/resolution/?OPERATION_NAME=ADD_RESOLUTION&TECHNICIAN_KEY=xxxxx&INPUT_DATA=<Details><resolution><resolutiontext>
Kiosk mode prevent to load certificate
Hi, I'm trying to issue client certificate to android devices. If I issue the certificate through the certificates option, it doesn't work (documentation states that certificate push is only intended for CA certificates, so it's coherent). I tried a workaround by pushing the file through content management, and send users a procedure to import it the first time they need it. The problem is that with kiosk mode enabled, the samsung internet browser doesn't allow me to choose the certificate to import.
July 2018 Security and Quality Rollup updates for .NET Framework
Hi, I have been asked to stop this rollup from being released, but I cannot find it in patch manager. Does this mean that you have already stopped it? https://support.microsoft.com/en-gb/help/4345913/access-denied-errors-after-installing-july-2018-security-rollup-update Thanks, Steve.
Deletion of WAL archive files
Hi, we have a lot of WAL archive files filling up the disc. Can these be deleted on a regular basis directly in a fileshare? or should we have postgres to delete them automatically -> if this is the case how should this be setup?
How To Filter a report by Text String
Hi I have an SLA trend report. One of our customers has asked to see this report for every ticket that contains the word "Urgent" in the subject. How can I do this?
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