TWTQ: Scheduling log file imports
Hey everyone! We're back with This Week's Top Question (TWTQ): Q: How can I schedule log file imports? A: Several applications write their logs to files in specific locations. EventLog Analyzer's log import feature helps you analyze these logs with its log import feature. You can import them for one-time analysis, or schedule the import to analyze them on a regular basis. The solution automatically fetches the latest log file based on a given "filename pattern". Log files from a specific source
Device Template for Nexus 9K
Hi, I'm after a device template to add some Nexus 9000 series devices to our OpManager Monitoring. I see there's some 5k, 6k and 7k templates but no 9k. Any help would be appreciated. Cheers
Attending O'Reilly Velocity Conference 2018? Come greet us!
Heading to O' Reilly Velocity Conference next week? Awesome, drop by and say "hi" to the Applications Manager team at booth 312. The event kick-starts on June 11th with extensive training sessions through the 14th, and tutorials from June 12-14. This year's theme—"Build systems that drive business"—focuses on the importance of DevOps, with various tutorials and training sessions scattered throughout the event. Come visit our booth and: Get unmatched visibility into your applications' KPIs. Pinpoint
Google Chrome high severity vulnerability - CVE-2018-6148 - Patch immediately!
If you rely on Google Chrome for all your online chores, you may have to patch it immediately to the latest version. Earlier this week, external researchers had reported a highly critical vulnerability in Google Chrome (CVE-2018-6148), which the Chrome Security team attributed to an incorrect handling of CSP header. A stable channel update was released - 67.0.3396.79 and the update is now available for Windows, Mac and Linux machines. If you are managing your endpoints using Patch Manager Plus, you
Work Log Details Report
We use the Tasks/Work Log details section in requests to track technician time. Is there a report I can run to get the description of those work log details? Say by category or sub category, to see what the technicians are entering in there.
Query report - tickets onhold without response
Hello, We need to have a query report that shows tickets that are onhold and have not been updated for more than 7 days. I found this report online which is kind of what I want but 'Waiting for User' should be 'Onhold' and I am concerned about the last update time rather than creation time. SELECT wo.WORKORDERID AS "Request ID" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE ((std.STATUSNAME = 'Waiting
Export software by manufacturer and version
how do I
Tech Attendance report
I would like a report to show a tech's availability based on calendar entries for vacation/ sick time etc. columns: tech name (selectable - select one or multiple names) month (selectable - current or previous) date reason for not being available i.e. on vacation, sick, personal time etc. total of each "reason" running 9.0 build 9008 MSSQL
Hide Groups - FFR
We'd like the ability to hide certain groups from an incident template using field and form rules. Currently Group is not an available option from the drop-down. Why do we want this? We are using the Tech Availability Chart to assign and view resources. Since our team is split across multiple Support Groups, we created separate Support Groups per Manager team. This way managers and team members can view their teams availability without having to locate everyone across multiple support groups.
SD Windows Agent
We have recently intergraded DC with SDP. All our workstations have the DC Agent installed. We are wondering if we also need to install the SD Windows Agent in order to use the Asset Management function? Thanks!
[X] Don't show login details again
Afternoon everyone. Quick question. How can I permanently delete this message from everyone logging into SD+? I click the X, refresh and it's back again! There has to be another setting i'm missing but where? (it's driving me crazy!) Thanks in advance. Mart
Schedule registry configuration
Is there a way to schedule a registry configuration? I have a registry change that needs to happen after we apply windows updates from WSUS and I would like to schedule it for after the updates.
TFTP
We have been trying to use the new OS deployment module in Desktop Central but this feature requires TFTP and port 69 which is not allowed by our security policy. Would there be any alternative to to this in DC. Many thanks
9409 bug with Scribble Pad
I just upgraded our Dev to 9409 from 9403. Tested our Scribble Pad. Found an issue. Added some random text to the pad. Closed and saved. I can open and my text is still there but if I try to edit and/or close the window closes but I get a pop up "Internal Error" red box that disappears in about 8 seconds. If I re-open Scribble Pad, text has not changed. Screen shot of error. Please advise
Incidencia tras actualizar servicedesk plus a la 9.4
Buenos dias, Tengo un problema desde que hemos actualizado servicedesk plus a la version 9.4 se queda como en blanco y tengo que reiniciar el servidor hasta 4 y 5 veces diarias. Alguna solucion? Gracias.
First response time report
Hello, Help me make a report. I want the report to include columns: ID Request; Subject; Priority; Requester; Technician; DueBy Time; Response DueBy Time; First Response Overdue Status; Time First Response Technician; If the first response is a Worklog entry, then the entry text Worklog Details; Thank you
Report of login attempts on disabled accounts?
I would like to make a report of logon attempts on disabled AD accounts. How do I do this? Thanks Max
Write to table directly for picklist values
We created a picklist field and had over 3000 values added to it (its a list of customers). When i created this initially, i used the GUI to build the table and add a value to lookup against, then i wrote directly to the database table to add new customers. We are able to use these values in requests. When i have tried to add new customers this same way since, i see the values in the incident-additional fields views, but they do not display at all in the request templates. Anyone have any success
Windows 10 - assets - version number
Hello, Is it possible to use the assets to display the version number of Windows 10? 1703, 1709, 1803? After all, there is also a column version in the Software tab. Only the operating system has no information. Is there an update for this? When is this expected?
Linux patch management not showing any updates
Hi I would like to know what the point of the Linux patch management feature is. I installed it on a Debian machine, but I never see any updates in ME DC, while my Linux system has some (and even important Apache security updates!) available. Does the patch management feature work exactly like on Windows machines? That is, it is showing all available updates for that machine? If so, there another issue is causing the updates not to show up in my ME interface.
View all Open/Not Resolved tickets with Powershell
Are their any examples of how to pull all open/not resolved tickets with powershell/REST API? I can find a lot of examples on how to pull individual tickets with a known request ID...but I would like to pull up ALL tickets. I could also do this myself if there is a way to query all request ID's... Any help or examples would be greatly appreciated
Monitoring Memory
Hi everyone, I have OpManage 12 in my organization. I wanted to know if "Memory Usage" monitors the page file . Regards :-)
Intergration With Solarwinds Orion To Close Tickets?
Hi We currently use solarwinds to monitor our companys servers, if a server goes down solarwinds will e-mail our manage engine which will raise a ticket. My questions is there a way for solarwinds to close the ticket which was raised on manage engine when the server went down? When the server recovers solarwinds can do many things such as "Send an e-mail" "run a script, vbs / powershell" full list is in the attachment. is it possible for solarwinds to close the ticket? Thanks
Issue on servicedesk plus
Additional details of the Database used: MYSQL 2008
Service Desk crashes after upgrade to 9.2 komp.9202
Hi, does anybody experiens problems with SD+ after upgrade? System crshes every few minutes... What I have found in Win App event viewer is error related to Java ... see below. Java update didn't help at all ... Is there anybody who can help ... ? Thanks Bartek Faulting application name: java.exe, version: 7.0.550.13, time stamp: 0x5327b4dc Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24 Exception code: 0xc0000374 Fault offset: 0x00000000000c4102 Faulting process
ManageEngine SD Professional
Hi, I'm seeking help for the following issue: I've bought a SDP Plus Prof perpetual license, manage engine is running smoothly for several years after the disk ran low and everything stopped. Could anyone help me regarding this matter? Thanks!
Custom Report Filtering Problems
I have created a report to show all overdue cases and I have 2 questions on the filter options 1. to show to correct data, I set the filter with the sequence: Request Status is "Open" OR Request Status is "Onhold" AND Overdue Status is "yes". If I change the sequence to Overdue Status is "Yes" AND Request Status is "Open" OR Request Status is "Onhold", the result is difference and the data is wrong 2. I saved the report, and next time when I tried to run the report again, the filter option will automatically
How do I audit technician activity in Exchange Reporter Plus?
Exchange Reporter Plus' role-based access control functionality allows even the technologically naive to access the tool through the technician login. Amongst other things, technicians can export any of Exchange Reporter Plus' 300+ reports to specified destination folders in CSV, PDF, XLS, and HTML formats. Exchange Reporter Plus helps you view details about technicians who have exported reports, including the technician's name, reports exported, and the time of exporting. Accessing the Technician
Admin Lockout
Hi We are currently locked out of the admin function of Servicedesk plus. Can you please send me the admin reset instructions? Thanks Jason
Reporting Opened versus Closed Servivce Requests
I am looking for a query/report to pull both the Opened and Closed Service Requests for a specific time period in one query/report. I want to be able to see the number of SRs that come in and compare it to the number of SRs being closed in one report to show my management. Thanks, ~ BD88
Mandate CAB members in change control template
Hi, Is it possible to mandate a default cab member in a change template? For example in the default change template the CIO must be a cab approver and cannot be removed. Regards, Jacob.
Issues with the Copy Rules function, 9335
We're just in the process of upgrading to 9335 (from 9221). I'm happy to see the "Copy rules" function in Field and Form, Rules has been improved. For example, in 9221 if you wanted to copy a rule to another Incident template, as it was a drop down you could only select one template to copy it to. In 9335 you have the option to multi-select as many templates as you like: However, there are still problems with this: 1) It seems there is no option to overwrite an existing rule if it has the same name:
Email fetching, emails are coming through as string text
Emails are coming through as string text rather than a html email, how do I resolve this?
CCTV View
I have created CCTV view within OpManager and now that is all I can see. How do I go back to the standard view to be able to manage the environment?
Editing Asset Product List
Somebody try this that uses single sign on. Goto Admin, asset management,, products and try to edit an existing product. Gets a fail popup related to SSO. This is why SDP is getting extremely frustrating to work with. Its so bug ridden is making it difficult to justify staying with this product.
Load balancing inconsistencies
I have been using Load Balancing for request auto assignments. I have two techs currently in the Load Balancing, but what I have found is that SD+ will periodically choose one technician and assign them 6-7 requests, then start assigning them to the other technician. I currently have on tech with 2 requests and one with 7. How is this balancing? What are the variables it uses to decide who gets the request? The only reason I think the other tech keeps getting the requests is the other tech has a
SD Windows Agent
Sorry for the cross post. I've realized I asked this question in the wrong forum. Also, I've edited the question and I hope the question makes a little more sense. We have recently intergraded DC with SDP. All our workstations have the DC Agent installed and now realizing that there is also a Windows Agent for SDP. I can't seem to find much information regarding what this is for, and if we need to install this agent on our workstations as well as the DC agent. Thanks!
Change Management Custom Triggers
To Implement Change Management, we need to have custom triggers, to change status of CR's. Following is the scenario: 1. In Implementation Stage: a. Status: Deploy changes in Dev: Once Task for deploying in Dev is complete, custom trigger kicks in to Change Status to Deploy in QA. Or b. Status: Deploy changes in Dev: Once Action on Status Deploy in Dev is complete, Custom Trigger for action, "Deploy in Dev Complete" is selected. This should change the Status in Implementation Stage to Apply in QA.
Password out of sync Integrity check - full of false positives
Been using PMP since version 5. This issue is still present. The report wiil say that linux ServerA root password is out of sync. Rerun the check and now ServerA root password is now OK. 5 years now. I'm the only one with this issue? PMP running on Linux to verify Linux passwords using ssh.
OnBehalfOf User Name does not exist, please enter a valid User Name.
The title is the error we're getting after turning on the OnBehalfOf field in ME. The only two SQL cmds we ran was to turn the field to true and set the Show OBO users to All. The users are populating in the field/we can select them from the list. Not sure why we're getting the error though. Any help would be appreciated. -D
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