Patch applications running in the background
If you came across the error, "Patch update delayed since the application is used by another process", we have some good news for you! During the patch deployment refresh cycle, certain applications viz. Notepad++, CCleaner, Skype will still be running in the background. Hence, the patches just won't deploy to these applications. When the aforementioned error shows up, should you have configured the setting to deploy the patches during startup, there might still be applications that are running in
auto suggest feature
is there a way to turn on the auto suggest feature for new incidents, similar to the on-premise version of SDP?
Change timezone in Scheduled reports?
Problem: my scheduled reports are in PDT What I have done :personal setting and organization in EDT
Manage engine free version can we use in cloud
How to use manage engine 5 technician free version in cloud.
Requester - Site Field
I've noticed that the Site filed cannot be removed from the Incident Template, and I have no issues with this. So I'm wondering, why not just make it a permanent part of the Requester form on the template? I've tried moving it there into that open space, but it would appear that it won't allow us to do that. Unless there is a way to edit the Requester portion and I'm just not aware :) Thank you, Josh
Assigning requests to Technician on leave
I've set a leave in the schedule for my technicain user... but I can still assign requests to my user... that should not be possible.... assigning request to a technician that is on a leave for several week, is very bad. Am i missing something?
Changes Report query help
Hi we use the below Query for our monthly Overtime reports. SELECT ownaaa.first_name AS "Technician", chdt.changeid AS "Change ID", ownaaa1.first_name AS "Time Spent Technician", ownaaa.first_name AS "Technician", chdt.title AS "Title", (chargetable.timespent/60000) AS "Time Spent HH:MM", longtodate(chargetable.ts_starttime) AS "Time Spent Start Date", wltype.name AS "Billable/Overtime", chanf.udf_char2 AS "Change / Project", cstdd.name AS "Change Status", chargetable.total_charge AS "Total Charges"
Share Request using custom trigger overwrites existing shares
Hi, I've created a powershell script that takes the mail address typed in the Cc field, and shares the request with this person. This works fine as long as the tech/user only types one mail address in the field. When we type e.g. 3 addresses in the Cc field separated by "," the script works, but adds the shares one at a time. And each time the existing share is deleted. So if the Cc field consists of: user1@domain.com, user2@domain.com, user3@domain.com the following happens: 1) Request is shared
Query Report for Last Update Date and Time
Hi Team, I want to achieve a report and that needs to be scheduled. Below is my requirement. I want to generate a report if any 'Open' and 'On Hold' tickets are not updated for 3 days to an email ID & distribution list. Let me know if any clarifications needed. My existing ticket number # 8212262. Thanks & regards, Ramachandran K
Apply the "Divide and Conquer" strategy to deal with ticket backlogs
Before we get started with our report, let's quickly skim through the basics. Ticket backlogs refer to tickets that remain unresolved even after a said period of time. These tickets usually include unassigned tickets, tickets unresolved after the first response, or tickets that are assigned but haven't been resolved by the technicians due to a number of reasons such as overflowing ticket volumes, dependencies, or other complexities that require extra time. An effective way to stay on top of ticket
application monitoring in APM
Can a Vxml application deployed in tomcat 7.x be monitored and all the errors be reported.
Appmanager Linux Server Scheduled Job Monitoring
Hi, We can monitor scheduled jobs in windows server monitor and create alarms it. Can we monitor scheduled jobs in Linux server via Appman? Thanks & Regards,
Number of roles in Field & Form Rules
Hi, How many roles can I add in Field & Form Rules? Is there a limited or unlimited number? Thanks
Command to set the contact phone number of the email parser
Hello. Tell the e-mail receiver command to set the contact phone number in the author of the request. Sincerely. Igor Stepanenko.
Moving OnDemand Service Desk Plus to Azure AD
Hi All, Does OnDemand service desk plus support Azure AD, we want to move the OnDemand service desk plus authentication from ADFS to AzureAD. Kind Regards, Delisile Mzila
Unable to remove DataSource
We are currently syncing OpManager to Analytics plus and need to cancel the sync without losing the existing data. I am trying to remove the data source but throws an error whenever i try and remove it. Please see attached. Is there another way to cancel the sync? Many thanks in advance for any help.
How to Change the Date Format showed as "dd.MM.yyyy HH:mm" Postgresql
Hi, Thanks in advance for your help :) , we would like to change the date format showed in the reports as follows: "dd.MM.yyyy HH:mm" we have the install under Postgresql We found the following sql statement but i dont now how execute it: update globalconfig set paramvalue='.yyyy HH:dd.MMmm' where parameter='TIME_FORMAT'; Thanks a lot again! Best regards, Mario Juarez.
NetFlow Analyzer Distributed Edition 12.3 is now released
Hi all, Here's a good news for all the Distributed Edition customers of NetFlow Analyzer. We have recently released the latest version 12.3 (build 123137) by bringing new features and enhancements in Distributed Edition. Upgrade to the latest version here. The highlights of this release are: Adds Deep Packet Inspection add-on to monitor network and application response times for all critical applications and URLs accessed. Brings support for Cisco Meraki devices to monitor real-time network traffic
Specifying the e-mail address when creating an request via e-mail
Hello. We need to specify the e-mail address of the sender when creating an request through the e-mail. How can I implement it? Sincerely. Igor Stepanenko.
Trash does not delete
Trash does not empty automatically every 24 hours as stated. We have over 200000 tickets sitting in trash.
Actualiza tu OpManager v11.6 a la última versión 12.3
Hola a todos, Sabemos que ha pasado mucho tiempo desde que se liberó la versión 12.0 de ManageEngine OpManager, como también el service pack para actualizar a la versión 12.2. Es posible que algunos de ustedes hayan intentado actualizar a la versión 12.0 y hayan decidido quedarse en la versión 11.6 debido a fallas en la interfaz de usuario (UI) y la navegación de la misma. También sabemos que algunos de ustedes actualizaron a la versión 12.0, pero preferirían seguir utilizando la interfaz de
User received error "Error occurred while loading input into DataBase" when trying to add a worklog
I have a technician that received an error when trying to add a worklog entry. He tried 4x before it finally took. In the meantime, he had contacted me and I was able to log an entry into the worklog of the same ticket without any issue. When I viewed the System Log Viewer, there were no entries related to this error. Is there a way to set the logger level higher inside the System Log Viewer so that errors are reported & easily viewed? I did create a support file after the issue happened.
email notification
how to remove cc field
Unable to update Desktop Central - Service Desk Plus integration issue
We had a one year trial version of Service Desk Plus that we integrated when setting up Desktop Central. Due to reasons that could not be resolved by support, after a couple months we eventually reverted back to an earlier backup. However, we no longer use Service Desk Plus (nor is it configured for anything). However, our Desktop Central is telling us there are security updates, but when we try to download/install them, it tells us that we must use Service Desk Plus .... but we no longer use Service
Have SD+ move Assets in our AD
We currently are moving AD computer objects manually in AD according to their location. So if the computer is in California, we move it to the California branch OU. Well we have a lot of turn over and a lot of computer replacements going on weekly, this becomes something that is often forgotten and tedious. Is there any way SD+ can talk to AD and inform it when it gets assigned to a different site, to move it in AD to that site? Or if anyone has another product that may assist?
OnDemand running really slow.
When trying to browse, we are hanging up, or updating and/or saving tickets. It's taking 30 seconds to a minute to save. I've verified with the OnDemand status site that everything appears to be up. Is a large upload occurring?
Troubleshooting failed scans from Linux clients.
Hello, I have a series of Linux pcs recently installed with Ubuntu 18.04 Bionic Beaver. They are on a samba-based AD domain. Some of these machines used to have Linux Mint before being reinstalled, and the inventory scans were running fine. The Linux Desktop Central Agent agent is correctly installed and configured to point at the Desktop Central on-premises server. The server has the needed ports opened on the firewall and can see the machines, but is unable to perform an inventory scan. Our Windows
license updation
HI Team, We have applied trial version of license for app manager with the validity of 7 days. Whether it will rewrite the existing license which have more validity or just append with existing one for only 7 days
Agent is Offline on Windows 10
Build version is 10.0.56 . Most of the win 10 os are always offline even though we installed agent properly. But the other os such as win 7 and 8.1 are working well.if we reinstall it , it can be seen online for few hours.A few hours later , it's offline again .
Capture technician name
Hi, We need to capture the technician name to another incident additional field when a request status is changed to "resolved" through the resolution tab. I know how to do this using field & form rules when the request is edited through the request details page. Appreciate if you could guide me on this. Thanking you Murali
Notification Rule for Resolved Cases
Hello, We are implementing the notification to the user so he can receive an email so he can close the ticket or he can reply to the request and reopen in. The problem is that the users are not reading the instructions, they reply to the case and they write something like "Yes, I aggee to close the request". This causes the request to change to Sent status. Is there any other way for the users to reject the resolution? Something like a $RequestReopenLink? regards
Unable to edit Custom Groups.
I had created Custom Groups dynamically based on the machine names. Later on when I want to add one more criteria so that kind on machines are also added to the Custom Group, I am not able to edit the group. It seems the only option is to delete the group and recreate it which is a tedious task as I have a lot of such dynamic custom groups.
Two credentials one device
I have a Server with a UPS attached by USB. The server uses port 161 and the UPS 163. I have setup credentials for both with the different ports but it seems I can only associate one credential per device. You can only have 1 device per IP address. Any suggestions how I can use traps and monitors for the UPS and the Server? Regards, Phil
Product Manufaturer API
Is there a way to fetch the product manufacturer from a non-IT Asset using the API?
summary report on installed commercial software
I'm just looking for a report that displays in matrix style on the y-axis, a list of workstations/laptops names, users, groups. On the x-axis, a list of all the commercial installed applications with installation count per workstation/laptop with a sum on the bottom. I have at least 3 customers asking for this report. Are you able to help? thanks
Cab notification : error in serverout0.txt
Hello, I have an issue with the cab notification : here what i have in serverout0.txt [10:50:19:762]|[06-01-2018]|[com.adventnet.persistence.interceptor.NotificationPersistenceInterceptor]|[WARNING]|[328]: Empty Notification is being notified. P lease check it ...| So, no e-mail what so ever for the cab recommendation. but all other notification seem to work so far. does anyone have seen this before ? regards
Deploying a network printer and set it as default
So I have been able to use the IP Printer configuration option to add a network printer to a user/computer, and a custom script configuration to set the printer as the default. I want these to run automatically when a user logs into a shared PC. My question is, how to ensure the IP Printer configuration is applied before the script to set the printer as the default?
exception while connecting to store
My SD is giving the following error; System Log Message: exception while connecting to store Module: MAIL_FETCHING it appears every miniute Please can you assist
monitoring BGP peers
Hello How can I monitor and set opmanager to alert if a bgp peer goes down?
Error creating Asset Group
I get this error when creating Asset Group (See Attachment). Thoughts?
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