backup restoresd failed when change database from postgre to mssql
Hi I Use servicedesk plus 9202 version on postgre database and I Updated version to 9411 and after that changed database to mssql but database after changed not restored fully and have error, I attached error text under post. please help me for resolve this problem. Thanks.
Customising the login page
I've been following the below article to try and customise the login page however the original files just seem to be getting recreated or modified when the service is restarted. Can I receive some confirmation on how I can achieve a customised login page? https://help.servicedeskplus.com/configurations/login-page-customisation.html Thanks.
ServiceDesk Plus 9413 Released
Dear Users, SDP 9413 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9413: SD-71872 : Custom statuses, created before 9.3, displayed as system project filters are removed with this release. Issues fixed in 9413 SD-71818 : Upgrade failure occurs during migration if a PO had "null" value for the "item" field. SD-71817 : Upgrade failure occurs due to non-synced entries in "changetoci" and "ciinfo_otherapps"
Self Service Portal Let user to interact with installation
How do I set it so that some apps in the Self Service Portal are set to "Allow user to interact with installation window"?
VSTS Integration?
Hello everyone, I am looking to see if anyone has had success integrating SD+ with Visual Studio Team Services (previously known as Visual Studio Online), Microsoft's cloud hosted version of TFS. I understand that we should be able to use triggers, service hooks, and the like for API calls back and forth, but I was curious if anyone has actually attempted this, and could point me in the right direction? I have no problem getting in there and figuring it out myself, but perhaps some sample scripts
Custom Schedule
I am looking for a script and sql statement to close certain requests. All requests in a certain group that have all tasks completed (there can be up to 30 tasks) and not in a waiting for approval status. I want to add "Closed Complete" to the resolution field and close the ticket.
TWTQ: Forwarding logs from Log360
Hey everyone! Here's This Week's Top Question (TWTQ): Q: Can I forward the logs from Log360 to another server? How do I set up log forwarding? A: The log management component of Log360, EventLog Analyzer, collects logs from different devices in your network, and provides detailed reports and analysis on the log information. You may also use some other applications which process your network logs, which monitor network performance or provide visualizations for network activities. It would be tiresome
SDP Ondemand - enabling Customers to log an issue
Hi, I have SDP Ondemand but I can't for the life of me work out how to enable a potential customer to be able to log an issue? My Admin URL is xyz.sdpondemand.manageengine.com (where zyx is my company name) but that is "login screen" only. Where would a customer log an issue? Any help would be greatly appreciated.
ManageEngine's Free ADManager Plus Online Workshop series is back - Register now
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now Mentioned below is the workshop schedule: Session Title Date Day Time (IST) 1 Advanced Active Directory User identity and access management using smart templates and CSV files August 1 Wednesday 12:00
[Password Manager Pro Masterclass] Doing away with age-old SSH key pairs and outdated SSL ciphers
Hi All, In the first Masterclass session, we covered a detailed overview of resource management in Password Manager Pro. Here's a video recording of the session. The next session will focus on SSH key and SSL certificate management functions such as creating new SSH keys, deploying them to associated user machines, creating self-signed certificates, and generating new certificate signing requests. Password Manager Pro Masterclass Doing away with age-old SSH key pairs and outdated SSL ciphers Thursday,
Ciphers and TLS
Hi I am looking to disable all SSL/TLS protocols for the web console except TLS 1.2 as part of a PCI requirement for our environment. I found within our gateway.conf file that within the comments section Define a SSL coyote HTTP/1.1 Connector on port 8443 for Port 7070 and Port 7272 are slightly different for their Ciphers even though they both use HTTPS. It could be that an employee manually edited this file and/or it’s the way the file was placed when PMP was installed and configured. Does anyone
Viewed Ticket notification
Is there a way to know when a technician viewed a request that was assigned to them? I know that in the history tab it shows activity on the request (updates, reassigned, notes, etc) but it doesn't show when the technician viewed the request. Any help is appreciated.
Large wal_archive folder
Under ManageEngine > ServiceDesk > pgsql > data > wal_archive there are 607 files (and growing!) all of roughly 16MB. The first one dates to 04/05/18 which is probably around the time I installed quite a large ServiceDesk patch, we are now up to 9.4 Build 9412. Is there a way to reduce/remove these files and prevent the issue from continually filling up disk space on the server? I am not sure what the 'wal_archive' is used for, as we just take a full backup from time to time with the backupdata.bat
Configuration - Software Deployment package, Pre-deployment uninstall existing package, Post-deployment copy file into user AppData path
Hi, I need to copy a configuration file into the users profile paths for all users Post-Deploy. Install application using Desktop Central Copy ConfigFile.xml to all user profile folders after install is complete I have tried a few PowerShell script options to copy the file from the Desktop Central path to all the user profile folders %LOCALAPPDATA%\New Application\Folder\ConfigFile.xml The paths for "\New Application\Folder\" do not exist. So I need to create the directory structure and copy the
OpManager Trial - Printer Monitoring & Odd Custom Dial Results
Im in the process of running an OpManager trial, im looking for a single pane of glass solution to monitor our environment. I'm slowly getting my head around the system, server management is looking good - the heat map status is exactly what im looking for. I'm trying to put together a custom dash for Printer Management, i'd like it to contain the heat map for printers which i have working and the current status of the customer OID's im pulling out. At the moment im pulling out Toner % Remaining,
Configuration results display Failure - Reports show successful
Setup a configuration to upgrade windows 10 with the "Windows 10 Deployment 1709". I followed the steps on the knowledge base article to deploy the 1709 Update. The problem is I setup a config to deploy to our South Dakota location. I ran a report to find all the Windows 10 OS versions which I downloaded and saved. I pushed the config and I have one machine which shows successful. I have 3 Failed and 2 in progress 5 in retry and 2 yet to apply. When I take the list of machine OS versions and compare
Opmanager Google Map -- Oops! Something went wrong.
Currently I want to place the google maps but the following error appears: Oops! Something went wrong. This page did not load Google Maps correctly. See the JavaScript console for technical details. The map is loaded several times and continues to do the same. I have the version of OPManager Essential 12.3.129.
Report help - Reassigned tickets
Apologies if this in an obvious question and has been asked before. I'm guessing this will require some kind of query based report. I would like be able to report on a tickets history, showing which groups it has been reassigned to along it's journey. The report would have to show tickets that have been created Last Week, and then all the times the ticket has been reassigned to another Support Group. I'm only interested in tickets that were assigned elsewhere by a particular Support Group, so
Understanding Applications Manager’s release cycle
You would have noticed multiple build numbers of Applications Manager listed on our website. This is because we have been following an agile development methodology and a staggered release policy for the last few months. When we release a new version of Applications Manager, we make it available only for users downloading the product (full .exe) from the website. Once the product is deemed to be stable with limited bugs, we provide a service pack for our existing users to upgrade to the new version.
Require assistance with Custom Scheduling JSON Custom Script
Trying to configure custom schedules to read from SLA Violated reports and email technicians per overdue request to remind them daily @6AM EST. Require assistance creating the custom script in JSON format to read into ServiceDesk and email out to technicians per email address specified under technician profile?
Incident Service Catalog
Hi All, We are doing a demo test for management-engine Servicedesk, the tool is awesome but, I would like to know if you guys have done a customization regarding this topic, we are discriminating our tickets as "Requirements and Incidents" I checked by my own and I found this old post and this is what we want to achieve. create a column with alphanumeric values to discriminate the ticket in the service catalog. Example: REQXXX or INCXXX https://resources.manageengine.com/topic/customization-2-6-2016
opmanager credentials to workgroup windows machines - wmi
Hello, i have a couple of workgroup (no domain joined) Windows Server 2012 machines and i cannot have WMI, only SNMP authentication. I use a standard account to WMI Windows but it seems to be ignored. Any ideas?
Mobile App not scanning barcodes
Currently using an iPad with IOS 11.4 as well as an iPhone and it just sits and says scanning at the bottom. Doesn't matter what kind of bar code I try to scan it doesn't do anything.
Need to know how many surveys were sent
I Need to have na idea of how many surveys were already sent and to whom. Is there a way to check this? Thanks Bruno
E-mail Command
When I send mail with e-mail command appear in the description, for exemple: @@OPERATION=AddRequest@@ @@CATEGORY=Printer@@ @@SUBCATEGORY=Tray1@@ Is it possible that this text in the description is hidden and can add another? I do not see any label to add text to the description
REST API GetMonitorData status
Hello, While using the GetMonitorData API, sometimes, the LASTPOLLEDTIME value in the XML file is "Wait till next poll". Could you please tell me what does mean this status. Indeed, I have a script that loop according to the lastpolledtime. Currently, with the value "Wait till next poll", the script fail. Could you tell me what it means and if I can avoid it? Thank you in advance.
Cannot complete child task while parent task is still not completed
Can somebody explain the rationale behind this error message I received when trying to close a child task: "Cannot complete child task while parent task is still not completed." I believe this is backwards. Child tasks should be closed before parent tasks; only when all child tasks are closed should a parent task be closed. Certainly this is the way the dependencies are displayed in the Dependencies Map: Projects are dependent on Milestones which are dependent on Parent Tasks which are dependent
Remote Control favorites
It would be great if each user could have the ability to save favorite devices to remote control. I was thinking within the new search screen before searching, they could appear below.
Email reply request ID double up
Hi there, When replying to a ticket the request ID is added in the subject so that when they reply to it SD+ knows what ticket it belongs to. But when I reply to their reply, the request ID is added again along with the subject (which now includes the request ID) so the longer the conversation the more request IDs get added. Have we set this up incorrectly? See screenshots Cheers, Nick
[NetFlow] howto make a report to see if ISP satisfy the TOS?
I want to make some kind of report every month to check if the service with ISP is fulfill. For example, Term of service: guaranteed xxx bandwidth during 99% of the time. is possible to check the compliance automatically? Thanks
Off-Hours Auto Responder?
We would like to set up an autoresponse message when support request comes in after hours. We would respond with suggestion to call our emergency support line if there request is an emergency. Is there some way to do this now? Seems like this would be a good option in the Admin area where you enter your service days/hours. Any suggestions Thanks Jerry
Request List, API
I'm using postman to filter a list of requests, but I want to retrieve all the fields from the view, is it possible ? In view image there's a field called deal id, but when I make the request it does not appear
Users can't search solutions on the dashboard
Hello We've got a small problem.. So if a User, not a technician, tries to search the solutions on the dashboard, he'll gets an error which provides he has not enough authorities. But he can search the solutions if it's not on the dashboard... Is this behaviour on intention? How can I get those authorities for the user? Greetings
Integrate ServiceDesk Plus with ADManager Plus certificate issue
I am trying to integrate SDPlus with ADM Plus. I've entered the correct information in SDPlus General Settings - ME integration, but when I select "Test Connection and Save", I receive an error stating: DC is running in secure mode(https). The certificate from this product should be imported into SDP for https mode. Refer help card to import the certificate file." (see attachment) How do I do that? I don't see anyplace that I can do that? Can you please send me directions?
Add Request POST using REST API
I'm trying to POST to ServiceDesk Plus MSP with test data as follows: <Operation> <Details> <requester>Test Requester</requester> <subject>Test Subject</subject> <description>Testing Curl POST</description> <callbackURL>http://localhost:8080/CustomReportHandler.do</callbackURL> <requestType>Incident</requestType> <requesttemplate>Monitoring and Data Analytics Alarm</requesttemplate> <priority>High</priority> <site>Test Site</site> <account>Test Account</account> <group>Test Group</group> <status>Open</status>
Reminders of Resigned Technicians
Hola! is there a way for us to know the reminders set by the resigned technician? If we disable or delete the technician, the reminders might also be deleted. I want to know and if ever, we (the current technicians) can follow up the reminders that he/she sets.
ChangeOwner permissions to Edit Change - 9.4 9409
Hello, we have ServiceDesk Plus Enterprise 9.4 9409 with MSSQL.. On Changes module, we have the ChangeOwner Role who has Edit permissions on all stages. At the Close stage we need to fill a Change field of the Change details. Based on this post: https://pitstop.manageengine.com/portal/community/topic/change-permissions-not-working-9307-build , the Edit button must appear on all stages. However, the Edit button is not given when viewing the Change record or in the Change details. Thank you.
Users access management profile
Is it possible to create a profile for users access management, like create support groups, associate users to groups, set user profiles and import users from AD?
Is there a report that I can run that will find all the assests with low disk space?
I would like a report that would find all in use or in store assets that have less than 10% drive space remaining on C: drive. We are using SQL 2012 and are on version 9409
Powershell and API
Has anyone successfully written a PowerShell script that updates workstation attributes such as the asset state? Thanks
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