Intergration SDP with AD SelfService via https
Hi Can anyone tell me where can I find a description of the integration and import a certificate? I have generated the keystore file In the settings of the SDP when I try to connect I have only information: ADSelfService Plus is running in secure mode(https). The certificate from this product should be imported into SDP for https mode. Refer help card to import the certificate file.
Meet us at the Pleasanton user conference this May!
Mark your calendar for two days of hands-on, knowledge sharing sessions from industry experts at the ManageEngine User Conference in Pleasanton,CA on May 23 &24, 2018. User conference highlights: Get an exclusive sneak peek into our new product features, updates and integrations. Understand how our product can help in simplifying your IT complexities by attending live demos. Participate in one-on-one sessions with our product experts and get answers to your toughest questions. In addition to Applications
hiding 'Department' and 'SLA' in Request Detail form (editing ticket)
Hi, is there a way to hide fields DEPARTEMENT and SLA in ticket editing form? I can hide these fields in incident template but I need to hide them also when editing ticket. Thanks
TWTQ: Importing log files to EventLog Analyzer
Hey all! Here's This Week's Top Question (TWTQ): Q: What are the various options when importing log files to EventLog Analyzer? A: EventLog Analyzer supports flat file log collection by allowing you to directly import log files to the solution. Flat file log collection can be used to collect logs from various applications, including custom applications which you use within your organization. The solution provides you with several flexible options to import logs: Import logs from various locations
No scrollbar in various admin areas
Since upgrade to build 9700 we have an problem in various admin areas, e.g. on the General Settings -> User Managment can not see the save button and we don't have an scroolbar. Tested with Firefox and Chrome.
Cisco reset/change password via SSH is failed if 'enable' is OFF
issue there is if “enable” is OFF
Reply to a ticket
Is there a way to sort email conversations in a ticket so the newest conversation is at the top?
Opmanager v12 - Partition Details of the Device (%) Not Show Removable Storage Drive (USB-Drive)
I use Opmanager v12, I want to monitor my Windows workstations harddisk drive and removable storage drive (USB-Drive) via SNMP The monitor only show harddisk drive partition but not USB-Drive. Thus, how can I do that? Any suggestion, appreciate. Tom
Allow Technicians Without Admin Permissions the Ability to Delete Relationships
Hello, It appears that as the program currently stands, non-Admin Technicians cannot be given permissions to delete relationships of Non-Assets CI types. They don't even have the ability to see the List View when in the relationships tab (which is where the deletes are made). Even if the technician has created the relationship themselves, they still don't have the ability to delete it which is an issue for us. We're trying to limit the amount of people we give admin permissions to, but we want users
accesspermission.xml setting
Hi, after the installation of build 9400 I can't find the AccessPermission.xml file that, in previous versions, was located in the Manageengine>Servidesk>Server>default>conf directory. In the SDP build previously installed (9334) , there were the possibility to further align the permission provisions provided by the roles setting module, adding some line of code in “accesspermmission.xml” file. Something that I have managed to do adding under <!-- URL for SDAdmin alone --> heading the following
Problems adding SSL Certificate for RDP Gateway
Hello ManageEngine, In the atempt to descontinue the use of the selfsigned certificate of PMP to use our own SSL certificate, we followed the instructions provided in this link (OpenSSL method) and managed to successfully get it working. After some tests, we noticed that the RDP Console was still using a selfsigned certificate. On some of our first requests for support on PMP, we asked about the SSL certificate change and were also given instructions on how to do it for the RDP Gateway, as can be
Changing checkbox entries.
Um.. I think I must be missing something here. When modifying a 'Resource Checkbox', I can't seem to work out how to reorder item as well as change text within. The only option appears to be to delete items, add new ones and set up all the rules again. Can someone help, this is driving me crazy because they want to add prices to all the items in our hardware catalogue and I basically have to recreate everything to do this.
Is there a way to be notified if another tech picks up a ticket
That is already assigned to you? Have a problem with one other tech that continuously picks up tickets that are assigned already to other techs. Is there a way to at least notify me or other techs when a ticket that is already assigned to a tech gets re-assigned or picked up by another tech? Thank you!
Scripting and Category Changes
Is there a way move incident categories tickets en masse as a group with a script of some sort? And generally, is there a tutorial for scripting in SDPlus? or even just some examples?
ADSelfService Plus (build 5520) now supports Windows logon two-factor authentication.
The latest build of ADSelfService Plus supports two major features: Windows logon two-factor authentication support and password synchronization between Active Directory and ServiceNow. Highlight: Two-factor authentication for Windows logon: Improve security by enforcing two-factor authentication for local interactive and remote desktop logons to Windows clients and servers. ServiceNow password synchronization: Now synchronize users' Active Directory passwords with their ServiceNow accounts in real-time.
Missing Project tab after upgrading to 9409
Since upgrading to 9409 today I have now lost the project tab.
Password Manager Pro 9.7 is now available!
Hi, Password Manager Pro 9.7 (build 9700) has been released and is now available to download. This release introduces strong controls in Password Manager Pro for protecting personal data stored and processed in the product, in compliance with privacy regulations. The list of new features/enhancements include: Additional protection in web GUI while displaying personal data Form fields that contain personal data such as Username, DNS Name, Email ID, Server Name and more will henceforth be masked
Removal of Timestamp from Task creation
We'd like to ability to not have a time stamp (hrs) assigned to tasks or the ability to disable notifications to within operational hours only or map the site's operational hours to the time fields. Current timestamp behaviour when creating a task is 00:00:00: This creates issues for techs/pms receiving past due/reminder notifications after hours.
Printing requests and worklog
Hi, When printing requests containing text in the description field in the worklog we have noticed that the text gets cut off if it contains too many characters. Tested in SDP 9335 and SDP 9406 with IE11 and Google Chrome. Please see attachments for an example. Regards, Alexander Nordin Region Halland
Exchange Mailbox Size report
I would like to be able to report on mailbox size Geraint
[Webinar] Action items for structuring the Active Directory infrastructure
Hi, Here’s the next webinar in our Active Directory webinar series. The Action items to structure Active Directory infrastructure webinar will be conducted by Vivin, our product expert. In this webinar, he will explain the secrets of hassle-free Active Directory management, and demonstrate how automation and secure-delegation can make AD operations error-free and efficient. Register for this webinar. Webinar date: June 20 @ 11am BST & 2pm EDT This webinar will help you learn how to: - Securely delegate
contract
Hi, we have a problem with our support center Plus 8106 version. we have created a new contract on an account, but instead of adding this contract it has created a new account for us, and the account on which we wanted to put this contract ends up without a contract thank you
Migrate from MSSQL to MySQL
Hello, I need to migrate from MSSQL to MySQL because of HA. Has anyone been able to do this successfully ?
Sending E-Mail to a client with an Underscore ("_") in the address fails
I have two clients that have e-mail addresses that contain underscores in the e-mail address (First_Last@client.com). I can not send replies or ask questions to them in the service desk without the send failing. Cline's without an underscore in the e-mail address work just fine. I've tested this independent by setting up two free mail accounts through MSN and the Underscore address fails while the non-underscore address succeeds. It does not seem practical to ask a client to change their mail address
SDP service not starting after reboot
Just rebooted my server, and the service wont come up. this is what i see in the logs. 19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: java.lang.Exception: Exception while initializing DB.| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.PersistenceInitializer.initializeDBAndPers(PersistenceInitializer.java:353)| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]: at com.adventnet.persistence.PersistenceInitializer.initialize(PersistenceInitializer.java:327)| [19:46:11:447]|[05-29-2018]|[SYSERR]|[INFO]|[1]:
Tracking of Service Catalog and Incident template changes
Someone in our environment had removed custom fields within a incident template, and the information within that field was lost for all existing tickets. We are looking to see if there is a method to see who made that change on that template? Also, is the information truly gone, or can I get it back if I add that field back into the template? If a logging feature is not available, and there is no way to secure templates from being editing by elevated admins, can you add this to your roadmap? Thanks,
How do you do a Bulk Country change in Your User Profiles in ServiceDesk Plus Cloud?
Hello SD+ Community! We are from Brazil and we are starting to use ServiceDesk Plus Cloud (SaaS version of SDP). To see SD+ Cloud in our Language (Brazilian Portuguese), we need to access ESM Directory >> Users >> and set: Country to "Brazil" and Language to "português" If we just set language to "português", our users see everything in Portugal-Portuguese and no Brazilian-Portuguese. So... The little secret to put in our language is set Country too. But, if we select all users and click in "Edit"
Report Request - Adding fields to a Template query report
I have a report that lists all of our Incident Templates, their created date, and what the Resolution is pre-filled as: SELECT rtl.Templatename "Template Name", longtodate(rtl.createdtime) "Created Time", rtf.Resolution "Default Resolution" FROM RequestTemplate_list rtl LEFT JOIN RequestTemplate_Fields rtf ON rtl.TEMPLATEID=rtf.TEMPLATEID ORDER BY 1 I need to add the following fields into this, and I'm not sure how. Request Type Mode Impact Urgency Priority Could somebody please amend my report
Scheduler Technician Group Question
Under scheduler there is a drop down for 'Choose Group'. All that is available is 'All Technicians'. Where are these groups defined? Thank you.
Help
Hi, I just started working on PMP. I must urgently draft a software service offer for non-IT people in my company. Does anyone have any suggestions for documents for me? All I find online, I find them too technical. Thanks a lot for your help. Guy
Two issues with the Notification Templates system..
Issue #1 Technician Notification – “Alert(or Notify) technician by e-mail when there is a new reply from the requester” The above notification template appears to also apply to technicians as well as requesters. When a ServiceDesk Technician replies to an e-mail from another Technician regarding a Service Ticket with the ServiceDesk e-mail in the TO: field The Notification Template assumes that messages being sent between two technicians are instead being sent from the Requester who originally submitted
On behalf of
I have ran the query on the database to enable to the option to allow a user to submit a ticket on behalf of another user. However, I do not see anywhere in service desk plus where it has been enabled.
Notification: Task comment creation (Project)
Under Task notifications we'd like to be able to provide who created the comment in the Task. This is especially useful when multiple people are working on a Project task and collaborating through comments. There is a 'created by' option but this is for the creator of the Task and not necessarily the person who has commented.
Adding User custom fields
Hi, I'm using trial version (30 days) on Cloud; I didn't find the way to add User custom fileds. Is this due to the version I am using? Will this feature allowed in on cluod version (no trial)?
How do I get insights into Exchange Server health?
An Exchange environment undergoes modifications every single day. Keeping track of the health and performance of its various components is vital, which is why Exchange Reporter Plus provides a Monitoring Dashboard to assist you. Accessing the dashboard: Go to the Monitoring tab. Click any of the links under Overview. Dashboard components: Exchange Reporter Plus helps you monitor the health of various aspects of your Exchange environment, including: CPU and memory utilization: Get complete details
Application Timeout
Currently there is no option to set a timeout or auto logoff. It would be nice to have this for security reasons, especially for technicians.
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Password manager pro
dear Support , i am unable to take ssh session for linux device, port is open already and we can take remote session through putty client,
Tip #5: Configuring archiving in Exchange Reporter Plus.
Since Exchange Reporter Plus is a reporting tool, it leads to accumulation of historical data and database growth. While some reports are cleaned up after a particular time period, most of the data remain. The Auditing and Monitoring reports, especially, are retained in order to ensure compliance and maintenance of Server health. To control database growth over time, enable archiving. Exchange Reporter Plus allows you to archive its Auditing and Monitoring reports. To archive a report, follow these
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