Apologies if this in an obvious question and has been asked before. I'm guessing this will require some kind of query based report.
I would like be able to report on a tickets history, showing which groups it has been reassigned to along it's journey.
The report would have to show tickets that have been created Last Week, and then all the times the ticket has been reassigned to another Support Group.
I'm only interested in tickets that were assigned elsewhere
by a particular Support Group, so I can keep track of the tickets they are reassigning
Please let me know what additional information you require.