file attachment
hi. I did update to the latest version. when I try to add a file to a custom configuration item, it seems that the upload of the file goes well. But when I try to open the file afterwards I get a file not found error. And when I try to delete the file attachment on the configuration item, I am not allowed to do so. Please advice. Thanks. Best regards Thomas
Newsletter de Mayo!
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issues with 9409 yet?
So far I've had some type of issue with every build of 9.4, some fairly major that we missed during testing. Is anyone using testing 9409 and come across any issues yet?
Every site with his own default incident template
Hi, I'm using SDP 9409 and I configured 2 sites and 2 templates. I need that every site have his own default template: Site1 -> Default template: Template1 Site2 -> Default template: Template2 Is it possible to do? If not, it should be a very usefull feature! Best regards, S.
[Tips & Tricks] How to integrate IBM iSeries/AS400 with Active Directory for password synchronization using ADSelfService Plus?
ADSelfService Plus' Real-time Password Synchronizer assists administrators by ensuring that the password changes made natively in the Windows interface are synchronized with the IBM servers. Password Sync Agent accomplishes real-time synchronization in seconds, which means when users change or reset their Active Directory password, the new password will automatically be synced with the IBM servers. It is to note that the linking of AD accounts with the IBM servers can be done based on any AD attribute.
Issue with Mail Fetching stopping
There were two cases since we upgraded to 9404 where mail fetching has stopped for some reason. It seems to happen after the application sits over night - we come back in in the morning and there are no emails being pulled. It's hard to tell in the logs when this happens since the logs are normally overwritten themselves by the time we get in, and none of the logs are referencing mail fetching like they normally do when fetching is running.
Upgraded to 9409
HI, I upgraded to 9409 and now technicians cannot see the support group they are members off. Only All My groups. Any advise?
Technican schedule
When a technician is marked out of the office using the scheduler. Is it possible that any replies to the service desk tickets are assigned to the backup technician? If not when is the feature likely to be released? Thanks
self sign in problem
hi, we use service desk plus : 9.4 Build 9407. i checked boxes "Enable Active Directory Authentication" and "Enable "Pass-through" Authentication [Single Sign-On] - Troubleshoot" but it does not work. can anyone help me to solved this problem ? domain name dns server ip bind string and computer account is correct. when click on save button its write "SSO Settings saved successfully" but not working self sign in.
Problem with the email setup
Hello, I am testing ServiceDesk Plus, I have a problem with the email setup: Error: Email Settings saved successfully. Could not find valid certification path to the requested destination, therefore please set up to implement Trusted Security Certificate/Self Signed Please your help with error message, Thanks Erick Gamboa
Request Closing Rules for Service Request
Does the Request Closing Rules apply to both Incident and Service Request? I have one Service Request template field (ex. Recommendation) that needs to be filled in by the technician before closing the request. I tried placing the Recommendation field in both Incident and Service Request templates, and the field was also ticked in the Mandatory fields for Closing Requests setup but so far it only works for the Incident Request while the Service Request proceeds to close even if it is blank. We currently
Report on servers and installed software
Using build 9220 and MSSQL Looking for a query to return server names and installed software on that server. If possible I'd like Server Software InstalledDate InstalledBy The last 2 columns are only if the data is available. If not, the 1st 2 columns would get me going. Thanks
Active Directory authentication on a Linux machine
Dear all, Just noted that I cannot enable Active Directory authentication for Service Desk installed on a Linux machine. How can I go about enabling this authentication? Will appreciate any insights on this. Check attached snapshot. Regards, Davis Onsakia
create request from task
Hello It turns out that we often have the case that a task associated is so important or complex that we want to make a request from it. Would it make sense to add in the task windows an action button to create a new request from the task and to close directly the same task? The newly created task should have the same title & description then the task it should be assigned to the same group / technician the due date of the request should be the Scheduled End TimeWhat do you think? Best regards, Marc
ELA: How to reduce size of Index
Hey, I found this guidance (see below) on reducing INDEX size (PG/SQL). Do you have any updated guidance for more recent releases, i.e. 11.10 or 11.12? Cheers https://pitstop.manageengine.com/portal/community/topic/patch-for-index-data-purging-in-ela-build-8000-8010-8011-8050-8051
Passthrough authentication not working with a server alias
I've recently enabled passthrough authentication on our SDP instance (9.3 build 9300) and whilst passthrough authentication works fine when I browse direct to the server name, when we use the DNS alias for the server (a *much* friendlier and easier to use name) I either get a pop-up asking for my username and password or get redirected to the logon page. Is there somewhere in the configuration that I can specify a URL alias so that passthrough authentication will work using this URL?
Desktop Central agent is offline on Win 10 Frequently
Our desktop build version is 10.0.56 . Most of the win 10 os are always offline even though we installed agent properly. But the other os such as win 7 and xp are working well.if we reinstall it , it can be seen online for few hours.A few hours later , it's offline again . Somebody can help this problem.Thanks in advance.
SNMP Discover device interfaces of private oid automatically
Hi, a relay status is defined in my private mib which is .1.3.6.1.4.16535.4.1.1.3.1 ,the mib is import into opmanager successufully and I can create a monitor to access the value of the relay staus which value is zero or one. Is it fesible to add this oid under interfaces automatically when discovering the device under MonitorDevice tab of the browser? and how to do that. Thaks
Requiring attachments
Is there a script that can be executed to make the attachment button required/mandated? Thank you!
How to add a widget to show requesters assigned assets
In SDP how can I show the assets that are assigned to individuals in the self-service portal? Ideally, I would like to expand on this. I would like to show all the requesters assets in one widget and if they are a department head or contain some other permission then they can see all asset that is assigned to there Department or site etc
unable to install the Patch- SR#388367
we are trying to update the service pack for our DC and unfortunately it didn't push thru. was trying the support team for a couple of days already but still pending.anyone can assist us urgently its been 5 days our DC is down.
Custom Trigger executing only once and workaround
I’ve installed on my laptop with Windows 10 PRO v1709 build 16299.371 the latest ServiceDeskPlus v9.4 build 9406, without any parametrization. On this scenario I want to run a script for every request created and for every state change on all requests. For this trigger, there is a single & simple BAT script copying the received JSON file to another directory (C:\ProgramData\TICKETS) and writting a log entry on C:\ProgramData\LOGS. @ECHO OFF SETLOCAL ENABLEEXTENSIONS :: script global variables SET
Using NetApp API (ONTAPI) for NetApp Discovery
Hello experts, Recently I have been evaluating OpManager and I am quite stuck at the new feature for storage server monitoring. I am planning to monitor 2 versions of NetApp storage, 7-mode and cDot, and I have prepared the lab environment accordingly. I have successfully discovered these 2 versions successfully using SNMP (granted there are some problems with the data in cDot, albeit minor), but I cannot seem to perform discovery using NetApp API (ONTAPI). Within the NetApp console, I configured
Device Snapshot Page - Inconsistent Default and Custom Dial Positions
Hi, I noticed that the Default and Custom dials in Device Snapshot page have inconsistent page positions depending on what data is associated with that device, i.e, Router / Router with NetFlow / Router with NetFlow and NCM (See screenshots attached. All three routers have the same Device Snapshot dials and widgets so it doesn't make sense why the positioning is inconsistent between them. I am running version 12.3.119.
Templates link missing under Software Deployment tab
I seem to be missing the usual Template links, now the Software Deployment tab looks like the attached. I've recently updated to 10.0.232. I'm fairly sure there should be a link for templates there somewhere. I've tried the usual clearing cookies and cache, but no dice
Service Desk v9.3 Duplicate Requests being created
We have very recently been having an issue that when one of the Technicians are copied on an email that becomes a request in the system, a duplicate request is created. The same doesn't happen when a user is copied on the email. I have removed all of the notifications and business rules but it is still happening. Has anyone else had this problem?
Automatic task reminders
Hello, Is there way to have tasks automatically set a reminder for who the task is assigned to? I would like to create an indecent that assigns multiple tasks to multiple people and have those people get reminders after a certain amount of time. Cheers, Zack
How to apply targets to charts?
Hi team, I need to set targets for SLAs. I have a chart that shows the observed SLA for each priority. I want to set target lines for each of these priorities. Thanks
TWTQ: In-built ticketing console views
Hey guys! Here's This Week's Top Question (TWTQ): Q: What is the meaning of the various views in the Alerts tab? A: EventLog Analyzer contains a built-in ticketing console which helps you streamline your incident management process. The module allows you to: Raise security incidents as tickets Automatically assign them to the concerned owner Track the status of the ticket Add supplementary notes regarding the incident details All of these features allow you to quickly and efficiently resolve security
Active Directory Management plug-in for ServiceDesk Plus
Dear users, We are pleased to announce the release of ADManager Plus 6632 build. The highlight of this release are: Active Directory Management plug-in for ServiceDesk plus: If you're a ServiceDesk Plus customer, you can make use of the AD Management plug-in to perform the following actions right from within the ServiceDesk Plus console. Simultaneous user account creation for multiple platforms, such as AD, Office 365, Exchange, G Suite, and Skype for Business, using custom-made templates.
SMPP Support
Hi, does OpManager support the SMPP protocol at all? We have an SMS server we would like to use if possible so we can retire the old phone we're currently using as a modem. Thanks Justin
ADManager Plus rolls out build 6633
ADManager Plus Build 6633 ( June 2018 ) Dear users, We are pleased to announce the release of ADManager Plus 6633 build. The highlight of this release are: Enhancements: This build has implemented the following enhancements to comply with the General Data Protection Regulation (GDPR). Settings to help its users comply with the GDPR User will be prompted for consent while integrating with third party applications. While adding custom LDAP attributes, administrators can specify if the LDAP attribute
Customer trigger to share request when created by a specific department
Hi, We would like to have all requests created by a specific department to be shared with another requester. It looks like the only way to do this is using a script with a custom trigger that will be executed when a specific department creates a request. Does anyone have a current or similar script that performs that action, or is there an easier way to accomplish this task? Thanks for your consideration
How can I link two changes?
Hi, My Business change(RFC) is divided into some technical changes. How can i link them, when i want to create technical RFCs? Regards Hamid
Application's Manager free training series is back - Register now!
Save your dates for Applications Manager's free four day training program on June 6th, 13th, 20th and 27th,2018.With our free online training series, learn how to quickly isolate and resolve common application and server performance issues and boost the user experience of your apps. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:30 am EDT : Europe, USA, Canada, Mexico 6:30 am GMT : Middle East, Asia, Australia
Custom Report Problem
I have a custom report that was given to me by a ME employee. It pulls Service Requests records and includes approval information. It seems the query is only pulling records from items under one of our service catalog categories. How can I add in other Service Catalog categories? here is the query: SELECT wo.WORKORDERID "Request ID",wo.title "Subject",requesttemplate_list.templatename "Template name",wo.description"description",LONGTODATE(wo.CREATEDTIME) "Created Time",LONGTODATE(wo.RESOLVEDTIME)
Default search for assets
Hi, When in the assets module, is it possible to change the default search option to always be se as "Workstation"? Our technicians mostly use the assets module to manage workstations and it would be handy not to have to change the search option every time. Regards, Alexander Nordin Region Halland
Manage Engine Service Desk Plus Zoho Reports Integration - Sync Failing
We have an on-prem installation of Service Desk Plus, however the Zoho reports integration has stopped syncing. The status says failed and it will not allow us to edit any of the details or run a resync. Attached is the support file created from the service desk.
REST API Documentation broken for CMDB operations
Hi, ServiceDesk Plus 9.4 build 9408, with PostgreSQL 9.2.4 REST API Documentation for some CMDB operations: "Add CI", "Get CI Details using criteria", and "Update CI" can't be tried. When you press the "Try now" button the response body is always like this: Regards, Pedro
How can we add port 8080 to Survey Link?
Hi Team, When we insert $SurveyLink to Insert Link, it pops -up this link https://servicedesk.homecredit.vn/sd/SurveyDetails.sd?surveyData=d9df589e578814b60338ce90705fab091565065b and user can not read that link, it appears 404 not found page. So we would like to have 8080 port and delete s character at http on the link such as: http://servicedesk.homecredit.vn:8080/sd/SurveyDetails.sd?surveyData=d9df589e578814b60338ce90705fab091565065b whereas our customer can see survey. Could you please advise
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