Scheduled requests
Hi! I want to print out the scheduled tasks via SQL. Which table is it? Thanks! Regards
Attachment Size limit
Hi, Is it possible to attach files greater than 10mb to a Solution and if so, how do I go about it? I'm using 8.1.0 Build 8100. Thanks, Ivan
Right to Left solution in Manageengine service desk
we have a problem in "Right to left" conversation . please help us
Server service not starting
I just installed the standard version of Service Desk Plus MSP on a new install of windows 2016 standard. And I click the server icon and it says starting, then started. When I launch the MSP Web Client. I get This page cannot be displayed instead f the logon page. I have rebooted. Made sure I have all of the latest patches. But it will not run. I have 8GB of ram, plenty of storage space. I then created a another VM and installed it again and got the exact same results. I get no install errors. And
Custom Menu Option for Remote Control via DC Agent
We are new ServiceDesk Plus and Desktop Central customers. I'd like to add a custom menu option under Actions in the Request Details page to start a Desktop Central remote session directly to the ticket requester's computer. I have the integration between the two set up, and I know you can click on Desktop Central menu and select Remote Control but it would be oh so cool to have a custom action that would initiate a remote control session directly to ticket requester's PC. I'm not good with scripting
Additional Fields Pick List - no sortable?
I found a post from 12 years ago that you could sort the pick list of an additional field. Plus, I see in the online users guide where you can supposedly click the "arrows" to sort a pick list. I do not have arrows to sort the list...not in the actual request when creating the ticket nor when creating the additional field itself. How do I sort the values in a pick list? I created the values in the pick list in the order I want but then they all got mixed up somehow. I even prefixed the values with
Cannot merge service requests
I am unable to merge two requests - one created through the Service Catalog and one automatically created as an email request due to responding incorrectly. Here's a screenshot of the two requests I'd like to merge. and here's a picture of the error I get when trying to merge the two: Please advise Jeff
HA
Is there configuration for HA?
OpManager Probe Web UI / Dashboard Crashing in Chrome
OpManager Probe - Version 12.3.119 When logged in to Web UI, page crashes intermittently when using Google Chrome browser -- issue does has not been observed when using Internet Explorer. (Screenshot Attached) Issue seems to isolated to one Probe, have not experienced issue on other Probes.
Ticket generated by email
We are currently on 9409, with MSSQL 2012 database We find that we have a lot of tickets that are generated via email by requester that are not getting associated with the user's information from AD. Or sometimes the site doesn't get generated when a ticket is created.
unable to generate scheduled report
Could you help me to know the reason for some of Scheduled Reports that get error and while generate send me notification email unable to generate scheduled report??
ServiceDesk plus - URL is not found in widgets
when i go to Self service portal customization to create a new widget and add a new url, let's say " www.google.com" it says url not found or url is wrong. when i add http or https for ex: " https://www.google.com". the page doesn't even load. What is the issue?
Auto populate fields from form in automation template
Has anyone been able to pull fields from a form in a request to populate the "Create User in AD" action? Essentially, I have a form that has the requestor fill out the needed info (first name, last name, location, etc) but I do not see a way to pull that data in the form in to the action template.
Automatic Approver
Has anyone been able to configure SDP to automatically populate an approver, when you select the Submit to Approver action within an incident?
Join us in Denver or Seattle to transform your IT management: ManageEngine Seminar 2018!
We're hosting a free IT Operations Management Seminar on Tuesday, July 24 in Seattle and on Thursday, July 26 in Denver, and we'd love to have you there! We're going to be touching every aspect of your IT from Application performance monitoring to IT security management, and you can expect some great insights and fun discussions. Click here to check out all the details. Click here to check out all the details. What's in it for you? Discover ways to simplify complex IT tasks and improve business
Setting Department via API
Hello - I'm looking to set the "Department" of a request via the API. I've tried adding the department with this endpoint, sdpapi/request?OPERATION_NAME=ADD_REQUEST and the following XML <Operation> <Details> <parameter> <name>requester</name> <value>Requester</value> </parameter> <parameter> <name>subject</name> <value>Request Title</value> </parameter> <parameter> <name>description</name> <value>Body</value> </parameter> <parameter> <name>department</name> <value>DName</value> </parameter> </Details>
Adding text to Template
Hi, Is there a way for me to add text to white space areas in a Template? As an example; we currently have text in our Description field asking users to put as much detail as possible so that we can help them quickly, but I would love to be able to put this just under the field label instead. Thanks In Anticipation Ian
Help !!! i delete a project i can't recovery!!!
Dear, sir, I delete by mistake a Project... can i recovery it? best regards
Scheduled Reports
Could you help me to know the reason for some of Scheduled Reports that get error while generate send me notification email unable to generate scheduled report??
Custom Email to Requester
Good morning, Is there a way to create a custom email to a requester that's based on certain criteria that selected when creating an Incident? Not the generic email sent letting them know an Incident has been created for them. Thank you
Questions about 9.7 & 9.7.1
Hi, I have a number of questions regarding the new features in version 9.7 & 9.7.1. - 9.7 talks about the "Authorized Administrators" option. 9.7.1 has the "Privileged Administrators" role. Is the role a replacement for the configuration option? - Additional masking of data (username, DNS name, email, server name) - Does this apply to all resource types? Does it apply to user accounts? Is it configurable? We do not necessarily need to mask all of this data. - Backup file encryption - Are there updated
SLA Timer not starting
Hi All, I have followed the SDP guide on setting up SLA's within SDP Online however when i log a test ticket it doesn't start any kind of time it just says "Due in" and the clocks don't reduce, Any ideas?
How do I pass the GLBA compliance audit using Exchange Reporter Plus?
If your organization provides financial services in any way to customers, you need to comply with the Gramm-Leach-Bliley Act (GLBA). The GLBA primarily deals with employing access control measures to avoid unauthorized access to financial data. Exchange Reporter Plus helps you comply with the GLBA by allowing you to: Track admins' mailbox activity. Audit delegated mailbox activity. Identify non-owner mailbox logons. List deleted and moved emails. Track changes to mailbox permissions. View permissions
Asset - Scanned Software Reporting?
I'm not sure if this is an issue, procedural, or an actual request. If I go into Asset - Scanned Software, I can search on a particular Software or Manufacturer (perfect). I the click on the result which gives me a indepth list of the software (where it's installed, versions, a graph, etc.) I'd like to export that data then to a PDF or Excel sheet (I'll take anything). It doesn't appear that I can do this from this screen/search. If I look under reporting - software, I can do by manufacturer, but
Deleting declined patches
We decline Unrated and Low patches. They keep showing up in reports as missing. How can I completely get rid of the declined patches? Thanks! Becky
DHCP failover server fails with KB4338814
If you have installed DHCP failover server on a machine running on windows 10, version 1603, this post is for you: The latest cumulative update KB4338814 released on last Patch Tuesday (July 10, 2018) came out with a bunch of quality improvements and security enhancements but also had a bad bug that could potentially disrupt your network connection. Microsoft mentioned this bug in their support page as a known issue, quoting "After installing this update on a DHCP Failover Server, Enterprise clients
Email traffic reports do not included shared mailboxes
Exchange Report Plus 5.3 b5300 with Exchange 2013 CU20. It appears that none of the email traffic reports included shared mailboxes. The only shared mailbox reports for on-prem Exchange are under Organization/Shared Mailbox Reports and those reports only provide a list of shared mailboxes and permissions for them, while Exchange Online reports do include more shared mailbox reporting, like traffic, size, etc. Is there some way to get email traffic on shared mailboxes for on-prem exchange? I am looking
TWTQ: SQL Server autodiscovery
Hey everyone! Here's This Week's Top Question (TWTQ): Q: What database audit reports does Log360 give me? How do I configure SQL Servers using the auto discovery feature? A: Your organization's databases store a lot of business critical information, and are heavily targeted by internal and external attackers. A data breach could cost you heavily in terms of recovery costs, and legal and compliance fines. The time and effort required to recover from a data breach would also set your business back
NetFlow Analyzer [FREE Training]: Learn tips and tricks to troubleshoot your bandwidth issues
Hi all, Your flow data contains a wealth of information about the network traffic and can help you gain deeper visibility to resolve any bandwidth problems. NetFlow Analyzer has recently brought in new features to enhance this visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and
PMP stuck on Groups and doesn't populate
When I click on the Groups resource on the left, the animated progress bar shows, but the resource groups never do populate on the screen. Same effect with multiple browsers. I just upgraded to 9.7 and this appears to be the only issue.
Bulk change the technician assigned to a request
Is it possible to do a bulk change of the technician assigned to a ticket and assign those tickets to a different technician in the same group?
field & form Rules
Dear Support, am trying to do same rules in the Incident template when the LEVEL is tier1 the Group and the Priority should be hidden and if the LEVEL tier2 the Group and Priority should show...PFA Please advise me
Change icon for create ticket
Dear Support, Can you please help me out the change the icon of report an issue and create a new service request.PFA
KB4018385: Your Office 2016 can crash.
What is the problem with KB4018385 update? The KB4018385 update is no longer available. It was removed because it causes Office 2016 to crash when you work with charts. Microsoft has not released a fix for this issue. Resolution: Uninstall the update with Patch Manager Plus Microsoft recommends not to install this update. If installed in your network systems, then follow the steps to immediately uninstall the KB4018385 update using Patch Manager Plus: 1. Navigate to Patch Management tab -> Patches
KB4018385: Your Office 2016 can crash.
What is the problem with KB4018385 update? The KB4018385 update is no longer available. It was removed because it causes Office 2016 to crash when you work with charts. Microsoft has not released a fix for this issue. Resolution: Uninstall the update with Desktop Central Microsoft recommends not to install this update. If installed in your network systems, then follow the steps to immediately uninstall the KB4018385 update using Desktop Central: 1. Navigate to Patch Management tab -> All Patches
Announcement Behavior Change: Display event date and times rather than announcement date and time
Good morning, I'd like to recommend a change to the current way announcements are displayed. Presently, when you configure an announcement, you configure the duration (date and times the announcement will be displayed). That date and time is displayed on the requester home screen. For example, I'd like to announcement that we are upgrading one of our applications (called "Felix) on June 30, 2018 from 02:00 to 04:00 AM. However, in order for the announcement to display from today, June 27, 2018 until
O365 Manager Plus latest build 4208 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4208 which comes with feature to alert on low disk space. Highlights: Disk space usage alerts: Audit logs, reports, and other product related data consume space in the installation drive. With the new feature, users can: View the product's disk space usage statistics. Configure the minimum threshold for the free disk space in the installation drive. Choose to receive alerts when the free disk space goes
SupportCenter Plus Scroll Bar size
Version : 8.1.0 Build Number 8102 Is there any way to get rid of the side 'micro' scroll bars and have normal / default sized scroll bars? I'm not sure what the idea was behind making them tiny, but they are annoying to use. Thanks.
Updates and Patched during work hours
Hi all, We are new to Desktop Central and have noticed a troubling trend. We have the policy to apply updates after hours, yet we have users with surfaces and laptops that refuse to leave them on and in the office over-night. What do you guys recommend to get these machines updated?
Installing .PFX certificate
Installing .PFX certificate Hi everyone 9.4 Build 9409 production 9.4 Build 9412 tested 9.4 Build 9412 tested I am Trying to install a pfx wild cart certificate. I am following the instructions on the Installing .PFX certificate page of the help site. The page makes reference to a "<!-- SSL/TLS Connector configuration..." in the [ServiceDesk Plus Home]\conf\server.xml my file don’t contain this section for version below 9400 the file is located under [ServiceDesk Plus Home]\server\default\deploy\jbossweb-tomcat50.sar.
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