Additional Fields Pick List - no sortable?
I found a post from 12 years ago that you could sort the pick list of an additional field. Plus, I see in the online users guide where you can supposedly click the "arrows" to sort a pick list. I do not have arrows to sort the list...not in the actual request when creating the ticket nor when creating the additional field itself. How do I sort the values in a pick list? I created the values in the pick list in the order I want but then they all got mixed up somehow. I even prefixed the values with a number to allow me to more easily sort the values. Any ideas?