Custom Menu Option for Remote Control via DC Agent
We are new ServiceDesk Plus and Desktop Central customers. I'd like to add a custom menu option under Actions in the Request Details page to start a Desktop Central remote session directly to the ticket requester's computer. I have the integration between the two set up, and I know you can click on Desktop Central menu and select Remote Control but it would be oh so cool to have a custom action that would initiate a remote control session directly to ticket requester's PC. I'm not good with scripting or HTML....could anyone provide some insight? Thanks in advance!