I am Trying to install a pfx wild cart certificate. I am following the instructions on the Installing .PFX certificate page of the help site. 

The page makes reference to a "<!-- SSL/TLS Connector configuration..." in the [ServiceDesk Plus Home]\conf\server.xml my file don’t contain this section 

for version below 9400 the file is located under [ServiceDesk Plus Home]\server\default\deploy\jbossweb-tomcat50.sar. In th server.xml file under this folder there are the section "<!-- SSL/TLS Connector configuration..." if i change the ...jbossweb-tomcat50.sar\server.xml the server starts but wit a self sleighed certificate. 

I have trained to import the cert to the sdp.keystore mentioned in Installing SSL certificate. Then I get ciphers mismatch and protocol error 

The cert is from digicert 

I don’t know if I am missing something. Can someone point me in the correct direction?