Unaccounted traffic after update
Hello, We have updated the last version of Netflow Analyser (9860) and since we have lot of "unaccounted" traffic ? Can you help us please ? Thanks Mickael
Allow Requesters to Create their own account
Is there a way to allow requesters to create their accounts?
create new request from MS flow
I am trying to post a new request into Servicedesk pro using Microsoft Flow, does anyone have any decent examples. At least a decent example of a post that I could use to determine the best way to do this.
SDP - Technician wich can add new users (requester)
Hi how can I make a Technician who can create new users(requesters)? don't want to make him ADAdmin. I test with a ROLE option "Adding Requester" enabled and view: "All in group & Assigned to Technician [Requests and Changes only]" because don't want him to see all requests. but when I login with the technician don't see the admin tab, also cannot see the add requesters in the quick action under request menu neither. any help? thanks
ServiceDesk Plus 9412 Released
Dear Users, We are glad to announce the release of latest servicepack 9412 for ServiceDesk Plus. This servicepack includes 27 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Bulk sharing in PMP
After importing >100 accounts from a CSV file, I would now like to share them with a User Group. Is it possible to do this all at once or do I have to do each resource one at a time?
Prominent features and integrate (PMP)
I'm new to PMP. I do not know much about the PMP's most prominent features. I do not know how to integrate PMP with my IT system. Can you tell me? Thank you. Regads, Tan Hung
Changed logo but it did not update
Hi I changed the header and login page logo in the MSP details section under Admin. The header logo updated but the login page logo did not. Also how do I change the logo on all our reports? Thanks
Description Field Length
Is there any place where I can increase the visible description length? It seems that I can add a pretty long description; however, the visible description seems to be truncated, though there is enough real estate/space for a longer description to be viewed. Please see attached.
Alert Requesters Manager/"Reporting To" when Request is put in
Is there any way for a users "Reporting to" user to be notified and/or CCd on a ticket what a user emails in a ticket? I would like users managers to be notified when their employee puts in a ticket.
Custom notification for 1 specific user?
I have a custom email notification when a request is created. Would like to know if there is any way to have another custom template for 1 specific user.
Boot from Network via PXE
Hi ALL! I have: - OSD as part of ME DesktopCentral - DHCP Server (MS Sever 2012) How i can boot my new PC via network|PXE for setup my images for this PC ?? I tried use DHCP option 66 (used ME DesktopCentral Server IP ) - no way (( HELP
Default incident template in od app
If in the self service portal settings the option to disable the default template for requesters is disabled it removes it from the template list on the app. The issue i have is that I am forced by your system to have a default template that is visible to the requester (in on premisis version i could set it to technican only). If I leave it visible, when in the web browser & they click new incident it will take them straight to the default and not the list of templates. Note this only occured since
Join us in Denver or Seattle to transform your IT management: ManageEngine Seminar 2018!
We're hosting a free IT management seminar on Tuesday, July 24 in Seattle and on Thursday, July 26 in Denver, and we'd love to have you there! We're going to be touching every aspect of your IT, and you can expect some great insights and fun discussions. Click here to check out all the details. Click here to check out all the details. What's in it for you? Discover ways to simplify complex IT tasks and improve business productivity. Learn some best IT practices for your organization, brought to
Upgrade failed: Problem during installation of patch: ERROR: column am.amcanorder does not exist
Hello, Could you please help the error when upgrade with issue "Problem during installation of patch: ERROR: column am.amcanorder does not exist" Application server: Linux redhat 7.5 x64; SDP 9.326 DB server : Linux redhat 6.10 x64; Postgres 9.6 Update from SDP 9.326 to 9.334 Thanks, P
[Tips & Tricks] Verify users' identities using SAML-based identity providers during self-service password reset and account unlock
In the long list of multi-factor authentication options that ADSelfService Plus supports, the latest addition is SAML Authentication. Verification of user's identity is done using SAML-based identity providers like OneLogin or Okta. When SAML Authentication is enabled in ADSelfService Plus, users are routed to their identity provider login URL for authentication, during password self-service operations. After successful authentication in the identity provider, users are redirected back to the ADSelfService
Adding a date to when an account is disabled.
Is there a way to use the automation to add the current date to the user description when the account is disabled in ADManager?
SMTP Addresses being removed
Hi, When we modify an existing AD user all of the SMTP addresses are removed. Has anyone seen this before? I'm sure its something in the template i'm using as the built in templates aren't removing the addresses. I'm getting an error message "Error in setting auto reply, Could not connect to the Exchange Server." i can't see anything obvious in the log files.
ServiceDesk Plus 9412 liberado!
Estimados usuarios, Nos complace anunciar el lanzamiento del último servicepack 9412 para ServiceDesk Plus. Este paquete de actualización incluye 27 nuevas características, mejoras y corrección de errores reportados por clientes y Partners. Por favor visiten el enlace en español para conocer más detalles de nuestras nuevas características. Además los invitamos a revisar este enlace para entender más acerca de la nueva integración entre ServiceDesk Plus y Password Manager Pro. También puede consultar
Delete all device templates not associated to a device, or just delete them all.
Running 12.3.086 and attempting to configure this new version properly. However, with no comprehensive user manual, and no current tutorials with step by step examples of every possible task a user could possibly want to do, it is becoming extraordinarily frustrating to do so. Example: It is nearly impossible to navigate this list of over 1100 device templates. I need to set up device types and their alerts so that I don't have to manually go to over 500 individual device entries and configure all
When will OpManager have Windows 2016 support?
I am on 12.3.086 and am surprised that it has no Windows 2016 support.
OSDeployer step-by-step
What is the best way to go about building a golden image? I want to make sure I do this correctly but I don't see any guides on what best practice is for the agent installation after the image has been deployed. So here a couple questions: 1. Do you install the DesktopCentral agent to the Windows 10 image then capture it for deploying it later? 2. Can the agent be installed using the post deployment application install template?
July 2018 Patch Tuesday Updates from ManageEngine
Hello peeps, Good day. Quick update on the July 2018 Patch Tuesday. New Security Bulletins : 2018-07 Security Update for Adobe Flash Player for Windows (KB4338832) 2018-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4338823) 2018-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4338824) 2018-07 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4338820) 2018-07 Cumulative Update for Windows 10 Version 1607 and Windows
Custom script (vbsscript) issue in Pre-Installation (Post-Installation) activities in Software Deployment
Hi I create vbs script, that should check on 64-bit machine installed program in both registry uninstall keys: 64-bit key HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall 32-bit key HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall When I run this script localy it's work correct. I place this script in pre-installation and post-installation activities. When DC Agent run this script it's work no correct - script check twice 32-bit registry key (( This is because the DC agent
How do I pass the PCI DSS compliance audit using Exchange Reporter Plus?
The Payment Card Industry Data Security Standard is for organizations that deal with credit and debit card transactions. Such organizations are required to have secure environments to avoid breaches that can compromise customers' data. Since this mandate requires strong access control measures, Exchange Reporter Plus lets you: Track non-owner mailbox access. Audit permissions based on mailboxes and users. Detect failed OWA logon attempts. Monitor the number of emails sent to/received from external
How to association threshold to monitor ?
Hi : I add a WMI Performance Monitor . Monitor Name : ARR Health Monitor object is : Win32_PerfFormattedData_ARRCounterProvider_ApplicationRequestRoutingServer _Total_Health Value : 0 OR 1 And I want to create a threshold name : ARR_Health_Threshold So How can I assign ARR_Health_Threshold association to ARR_Health Monitor ? Thanks,
Too many categories
Our IT Department is split between five different groups. Each group has their own specific responsibilities and very rarely overlap with each other. At the moment we have all the categories that each group uses listed but it's gotten rather long and you have to hunt to find the best category for a ticket. Because of this and the high workload the techs tend to use a generic category we have listed and that doesn't give us a very accurate reading of what we all do day to day. But it's fast and their
Rejected requests with more than one approver are not closed automatically
We have configured in SDP the auto closing option for rejected requests. This option is currently working in simple cases, but if we reject a request that have more than one approver per phase, this request is not closed automatically. Do you have any idea of the possible cause? Thank you. Simone
Tasks as Mandatory Field for Request Closing Rules
Hi Guys, Is there any way in ME SD that before a Requests can be closed, the system must make sure that all associated tasks for the request must be Closed? Thanks D.
Device Configurations being redeployed
Senario: A device has a number of configurations deployed to it for icons, software etc. The device has an issue and is rebuilt. Once rebult the configurations that are still active don't deploy again on the freshly rebuilt device. Current Workaround: Remove the device from Desktop Central and add it in again. Does anyone have any other way of clearing the status's of a device without having to remove it and re-add it to Desktop Central?
ServiceDesk+ INC -> JIRA Issue -> ServiceDesk+ INC
Greetings, I have SD+ installed in my Dev Environment and one of the selling points I need to demonstrate before management will purchase the product is integration with our On PREM JIRA install. I was able to get SD+ to make a ticket in JIRA however and I get the pop-up that says "Ticket created with Id: 23508 and Key: CRM-2619" however the JIRA_ISSUE_ID and JIRA_ISSUE_KEY fields do not get populated in the SD+ Incident ticket. I am also unable to get the Second half of the equation to work with
Questions on setting up 1st Change Management process
Hi we have not yet started to use the Change Management portion of MSP. As a 1st step I am trying to setup our Network Change Control. We are currently using a paper based form and I am trying to replicate the same fields and workflow. I have a few questions below. Sorry but I have not used this module at all yet. 1) How is the CAB used? Is it purely a peer review of the request? 2) Can the CAB step be bypassed? 3) In our current process once the Analysis is completed it goes to approval. Each request
Windows 10 Feature deployment via Self Service Portal
I'm attempting to configure Windows 10 1803 deployment to previous releases of Windows 10 via the Self Service Portal. I'm using the following command as a software deployment "\\DNSDomainName.local\DC Repository\Microsoft\Windows\10\1803\x64\Setup.exe" /ReflectDrivers "%programfiles%\McAfee\Endpoint Encryption\OSUpgrade" /auto upgrade /DynamicUpdate disable This command works fine manually but not via the Self Service Portal. Any ideas why. I just get a generic Windows Update warning '0x80070003
Information regarding DC security fix build 10.0.0.237...
Hi guys, I can see you've released a security fix. When I go to the link to download it I cannot find any information regarding what the fix is for. Can you please provide us with further information regarding this release? Thanks, David.
Selectable templates for Announcements
We have a 'traffic light' style announcement system for notifying staff of: * Information - Green * Important - Orange / Yellow * Critical - Red For each of these we have a template with the correct color scheme etc. I would love to see a selectable template in the announcement feature where we could choose the severity of the announcement before it is sent out. A drop down to select form a pre-set list of templates would be great and allow us to continue with our overall branding of the ServiceDesk.
Desktop Central suddenly shows up 5 year old Patches ...
... that don't match as well. For more than 200 Systems! Installing those patches on a testsystem fails (See attached screenshot) For now, all systems are marked as highly vulnerable. So its not that easy to figure out the machines that are really highly vulnerable now. DC build is 10.0.236, restarted DC-Service, synced Patch database several times. Old patches remain after Patchscan of all Systems after syncing. Any Ideas?
Home Page customization
Is there a was to create additional home pages? I would like to create an additional page, but it seems to be limited to technicians and requestors. I would like to add Change Managers and maybe one more. Is this a possibility? Also is it possible to edit the existing widgets? I would like to modify the "My summary" Widget.
ServiceDesk Plus Development Bug Tracking / Feature Requests
Greentings All - I am a new member to the community, am using the trial of ServiceDesk Plus, and am ready to propose purchase of Enterprise, but my experiences in clarifying bugs and announced features not yet available is preventing me from completing that proposal. While their is good documentation for many of their products, there is no documentation or consistancy that I have found with ManageEngine / SDP support. I will share some experiences, and I will share some ideas. Please share your
Field Dependancy
Hi, We are trying to add additional fields to Incidents and Requests to identify the Floor and Room that the Requester is located in. So we may have, as an example, the Floor field as First Floor and the Room field as Meeting Room 2. We were looking to have two separate fields, with the Rooms only showing for the selected Floor. This would work similarly to Category and Sub-category, but I cannot seem to find any way to make it work. Does anyone know if it is possible and has anyone done this previously?
add an attachment to a CI using REST
Is it possible to add an attachment to a CI using REST ? I cannot seem to find how to do this ? thanks
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