How can I link two changes?
Hi, My Business change(RFC) is divided into some technical changes. How can i link them, when i want to create technical RFCs? Regards Hamid
Application's Manager free training series is back - Register now!
Save your dates for Applications Manager's free four day training program on June 6th, 13th, 20th and 27th,2018.With our free online training series, learn how to quickly isolate and resolve common application and server performance issues and boost the user experience of your apps. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:30 am EDT : Europe, USA, Canada, Mexico 6:30 am GMT : Middle East, Asia, Australia
Custom Report Problem
I have a custom report that was given to me by a ME employee. It pulls Service Requests records and includes approval information. It seems the query is only pulling records from items under one of our service catalog categories. How can I add in other Service Catalog categories? here is the query: SELECT wo.WORKORDERID "Request ID",wo.title "Subject",requesttemplate_list.templatename "Template name",wo.description"description",LONGTODATE(wo.CREATEDTIME) "Created Time",LONGTODATE(wo.RESOLVEDTIME)
Default search for assets
Hi, When in the assets module, is it possible to change the default search option to always be se as "Workstation"? Our technicians mostly use the assets module to manage workstations and it would be handy not to have to change the search option every time. Regards, Alexander Nordin Region Halland
Manage Engine Service Desk Plus Zoho Reports Integration - Sync Failing
We have an on-prem installation of Service Desk Plus, however the Zoho reports integration has stopped syncing. The status says failed and it will not allow us to edit any of the details or run a resync. Attached is the support file created from the service desk.
REST API Documentation broken for CMDB operations
Hi, ServiceDesk Plus 9.4 build 9408, with PostgreSQL 9.2.4 REST API Documentation for some CMDB operations: "Add CI", "Get CI Details using criteria", and "Update CI" can't be tried. When you press the "Try now" button the response body is always like this: Regards, Pedro
How can we add port 8080 to Survey Link?
Hi Team, When we insert $SurveyLink to Insert Link, it pops -up this link https://servicedesk.homecredit.vn/sd/SurveyDetails.sd?surveyData=d9df589e578814b60338ce90705fab091565065b and user can not read that link, it appears 404 not found page. So we would like to have 8080 port and delete s character at http on the link such as: http://servicedesk.homecredit.vn:8080/sd/SurveyDetails.sd?surveyData=d9df589e578814b60338ce90705fab091565065b whereas our customer can see survey. Could you please advise
Servicedesk hangs at "Application layer started..."
I am trying to install ServiceDesk Plus 8.2 on Windows Server 2008 R2 together with SQL Server 2008 R2, but when start the ServiceDesk server it hangs at "Application layer started..........................." I have tried to reinstall the ServiceDesk, but it's still hanging. What can I do? Can anybody help me? Could not find C:\ManageEngine\ServiceDesk\bin\jndi.properties
Slow performance with SSL
Hi Group, I do not understand why enabling SSL DesktopCentral application is very slow, it is necessary to wait 5 to 10 seconds to open the windows. I have Build Version: 10.0.240 installed OS: MSW 2012 R2 Memory: 4 GB Processor: Intel Xeon 2.4 GHz Computers: 20 In performance monitor only uses 45% RAM and 30% processor, I do not understand Thank you Marcelo
Audit Trail Report
Dear all, Is it possible for me to get an audit trail report from the Service Desk system? Of who has done what at what time and such details? Will appreciate any insights to this. Regards, Davis
Desktop Central MSP Android Mobile App issue
An error message is generated when I try to connect using the Desktop Central MSP mobile app on my Android device. The message states - "Upgrade your server to Desktop Central MSP version 100225 to continue using the app". I checked the service pack page and don't see build 10.0.225, where's it hiding?
Report Creation Help needed
HI I am trying to create a simple report. It should be in a grid. I need to report on certain Service requests from our service Catalog. Most of the fields I need are in the Request table. There are also some additional custom fields in a table called SR User Management Custom fields. What is the best way to accomplish this? I tried creating a simple Pivot report. As soon as I add a field from the Custom Fields table I get very few results. To be clear I simply want a grid that will also allow for
startup error
Root Element Missing at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlTextReader.Read() at System.Xml.XmlReader.MoveToContent() at System.Xml.XmlReader.ReadStartElement(String name) at MySQL.Utility.Classes.CustomSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection collection) at System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider
Changes to Category/Sub Category
I need to make some changes to some categories and sub Categories. If I modify existing choices or delete them is there any impact to the existing tickets? I plan to combine 2 categories into one and change/delete some of the sub categories.
Inlineimages not visible in requests
We have a weird problem. Inlineimages are stored in the correct inlineimages folder, but are not visible inside a request. Strangely, in our testing environment we don't have this problem. When I go to the URI of the image I get the following error: The inline signature images from the Signature folder are shown, but not the images from the Workorder folder. We are using build 9404. What could be wrong? Regards, Kerim
ServiceDesk Plus 9409 Released
Dear Users, SDP 9409 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9409 SD-71092 : An inappropriate message is displayed when a technician (with permission to view the group requests) reassigns a request to a different group. SD-70972 : In some scenarios, a few business rules and custom triggers couldn't be accessed or executed. Also, the dashboard isn't loaded for some technicians. SD-70978 : Non-login
Repeating Subject/Title when replying to Users Reply in Requests
Hello, Could someone point me in the right direction to fix this? Here is what is going on: 1. User A Sends email ticket to Helpdesk@domain.com. A ticket is created with the RequestId of 92831 2. Technician A Replies to the ticket. The subject line in the Compose Reply Message looks like this in his response: RE: [Ticket Number :##92831##] : Test 3. User A gets the email and replies back. 4. Technician A Replies to the Users reply. The subject line in the Compose Reply now looks like this for the
API for Logged in Users
Is there an API call that I can use to get the amount of current logged in users Techs + Requestors?
Requester Attributes
I want to change requester site attribute from to all requester in DataBase
Custom Trigger for Change
Hi, I'm looking for a possible solution to be able to send an alert reminder email to a Change Owner if their change has been open for 30 days, 40 day, 50 days, etc. The reminder trigger idea is to ensure that the Change is not left open by accident and is completed by the owner. Is there any solutions for this currently available? Thank you, Darren
[Webinar recording] In case you missed our latest webinar on May 23rd, 2018
Here is the recording of the latest Analytics Plus webinar on the topic - "5 essential revenue metrics that MSPs should be tracking"
API - Json query regarding Resource
How do you right the below in XML body in Json <resources> <resource> <title>System Requirements</title> <parameter> <name>Choose the desktop model</name> <value>Dell</value> </parameter> <parameter> <name>Choose the devices required</name> <value>iPhone</value> <value>Blackberry</value> </parameter> </resource> </resources>
Question/Advice Sought Regarding Customer Facing Dashboards
I would like to be able to provide a dynamic dashboard to my requesters that displays all open incidents. This would allow anyone who is a requester to access it and see all issues that are being addressed at moment. Has anyone done such a thing in this product and does anyone have any advice on how to accomplish this?
Exchange Reporter Plus 5301 released with security enhancements
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus - 5301. Highlight: Exchange Reporter Plus now allows you to: Password-protect exported data. Audit technician activity to view the reports exported and the time at which they were exported. Provide controlled access for delegated roles. Mask important data such as storage paths and IP addresses. Send password expiration notifications to make administrator account users change their passwords every 45
Exchange Reporter Plus Fixes and Enhancements [2018]
For Exchange Reporter Plus Fixes and Enhancements for 2019, click here. Version 5.4 Build 5402 (16th Aug 2018) Enhancements: Option to encrypt keystore password while configuring SSL (HTTPs). Bug Fixes: Issue where graphs were not included in reports exported in PDF and HTML formats is now fixed. Authentication issue in configuring the Skype for Business Server is fixed. Various other bug fixes. Version 5.4 Build 5400 (20th Jul 2018) New Feature: Skype for Business Server reporting: Exchange Reporter
More compatibility issues
Hi all, I am getting yet more compatibility issues with OPMan and it is starting to become very frustrating. Last week I had to upgrade to the latest version because of Flash Compatibility issues with Business Views of Maps and now, I've noticed a scroll bar has appeared on the right hand side of the view when I'm looking at a device. This occurs no matter what browser I'm using - see attached image. Can you please advise?
Problema con los campos obligatorios
Buenas Tardes Una vez mas necesito su ayuda. Como saben las plantillas de incidencia traen el campo 'Sitio' como predeterminado. Nosotros por nuestra organizacion tenemos una regla de campo y formulario creada en cada una de nuestras plantilla poniendo al campo 'Sitio' como obligatorio de forma tal q la incidencia no se pueda llenar mientras que ese campo no este lleno. Esta regla funciono perfectamente hasta hace unos dias. La volvi a configurar pero no se aplica a la hora de enviar los fomularios
Issue with NetFlow installation in Fedora 27
Dear: I have a problem with this system. Install it in a Fedora 27 system with the corresponding prerequisites. When I run /opt/ManageEngine/OpManage/bin/StartOpManagerServer.sh I see that the system is up but I can not see it from the browser despite having the port open. can you help us?
Self Service Portal: Add File location
Where is this file located when we upload it to the Requester's view? We uploaded a custom css file and it worked, a few minutes later it displayed a 404 error on the portal. We had to republish the file to make it re-appear. We're trying to ensure this doesn't happen in our Production instance and best way to resolve it:
Remove Archived Calls
Good morning, I am looking for a way to remove calls that are Archived from a certain date, ie for example calls that are archived that are over 6 months olds. The database we are using is postgress. Kind regards Jayesh
License Expired
Hi our license expired and I can not open the app. How can I renew our license?
Put back "Next Run" column for Automated Patch Deployment
The "Next Run" column has to be put back in the dashboard for Automated Patch Deployment. I've created tickets about this that have been ignored. It was removed when the patch deployment schedule was changed. This is unbelievably inconvenient. It would be fine if you have 1 or 2 scheduled patch deployment schedules but I have a complicated Automatic Patch Deployment setup. Servers that can be patched and rebooted, servers that can be patched but not rebooted, servers in clusters where one server
Settings:Admin Settings:Working Hour Settings
I have attempted to set our working hour settings from the default of 10 & 20 hours to our working hours with what seems to be no change. If I go to another field and then back to the working hour settings I get the same result 10 & 20; is this being updated correctly and not posting correctly? Is there any way to check setting that may be in a file on the server?
Custom status in 'Open Requests' view?
I've created a custom ticket status and classified it as an 'in progress' status, but it doesn't show under the default view filter Open Requests. Is there any way to adjust it so it does?
How do I use Exchange Reporter Plus to comply with the GDPR?
The General Data Protection Regulation (GDPR) will be here by the end of this week. If your organization is in the European Union (EU) or services EU customers in any way, you need to comply with the GDPR. Emails carry personal data and, as an administrator, you need to make sure they're secure. Exchange Reporter Plus helps you comply with the GDPR by allowing you to: Locate messages based on keywords in their content. Filter messages based on attachments' name, type, and extension. Audit changes
Servicedesk remove application license
Hello to all, there are any way to remove Servicedesk application license? Thanks in advance
Reset/change password on Cisco IOS resource via SSH is ended "Time out"
However, reset/change via TELNET is success. This problem is always, independent of 'enable' is on or 'enable' is off.
Requester Report
I would like to run a report showing requesters and the status of 1 specific additional field. How do do this? Regards Jens
Cannot edit or delete a "Target computer(s) domain)"
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
Edit or delete "Target computer(s) domain)" in deployment templates
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
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