Requester Report
I would like to run a report showing requesters and the status of 1 specific additional field. How do do this? Regards Jens
Cannot edit or delete a "Target computer(s) domain)"
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
Edit or delete "Target computer(s) domain)" in deployment templates
How can I edit or delete a "Target computer(s) domain)", i can only find the option "Add Domain" in Desktop Central, OS Deployment, Deployment templates?
require manager of the requestor to act as approver for submission stage?
I'm not sure if this has been asked but how can I configure a change workflow using the roles assignments to require manager of the requestor to act as approver for submission stage?
How to view requests and tasks assigned to my groups in the same view
Hello. In the requests view, there is a filter that makes me see the requests and requests with tasks assigned to me. "My pending requests or tasks" How can I see the assigned to my groups? It is posible to create a filter to do this? thank you!
Can requester view or access dahsboard?
Can a requester view or access dashboard? SDP 9.0 MSSQL
APM-Big directory heapdump
Hi, I have this situation on AppManager, the wrapper log send this message: ERROR | wrapper | 2018/05/11 17:43:26 | JVM exited unexpectedly. STATUS | wrapper | 2018/05/11 17:43:33 | Launching a JVM... INFO | jvm 2 | 2018/05/11 17:43:42 | WrapperManager: Initializing... WARN | jvm 2 | 2018/05/11 17:43:51 | Not able to connect with the PgSql Database WARN | jvm 2 | 2018/05/11 17:43:53 | Not able to connect with the PgSql Database WARN | jvm 2 | 2018/05/11 17:43:55 | Not able
Cisco reset/change password via SSH time out
Hi, I have a problem with reset/change password on Cisco IOS resource via SSH - "Error occurred while changing the password. Activity logs : Timed out". This problem is always and independent of 'enable' is on or 'enable' is off. But via TELNET reset/change password is OK. What is a cause of such behavior? How I can fix it?
Popular Solutions: Ability to choose # to display and pin articles
We would like to be able to 'pin' popular articles above the most-hit articles for requesters viewing the service desk portal When we do product releases, there are often times where we have specific issues or requests that we anticipate coming into the Service Desk, and we'd like to be able to pin those to the top to reduce the tickets that need to be created. Also, it would be nice to be able to control how many articles we display in that widget and have it be able to scroll. Thanks, Adam
[Free Webinar] Learn how real-time password synchronization can benefit your organization
Companies often use a number of applications to enhance their productivity, but a higher number of applications directly impacts both the users and the IT help desk. As the number of applications increases, users often struggle to remember their passwords, which triggers a swarm of password reset tickets to the help desk, driving their focus away from more critical tasks. By synchronizing passwords of popular applications like Salesforce with Active Directory, you can eliminate these issues. Wondering
What is the best way to get the number of incident and service requests escalated?
Hello, What is the best way to get the number of incident and service requests escalated. Any ideas are welcome.
Email Commands not working
Hi all - So we have set the @@@ and @ as email command parsers that help create automatic tickets. It was working until we upgraded to ServiceDesk Plus and now it no longer recognizes the parameter REQUESTEREMAIL. You will notice that even though the ticket contains the parameter information the "requester name" is not set automatically to the email command. Any help would be sincerely appreciated. Sample screenshots attached below. Thanks. Shashi
SLA:s for incidents
Hi experts! How do i set an SLA for incoming incident? That is, i want the "dueby date" filed to get a value automatically according to an SLA. This is easy in service requests, but i cant find how to do it in the incident templates..... Please help this n00b....
Status Change Query
Dear Community, I'm looking for a query to count how many times a request has been re-opened. I'm not sure if it's possible. Really appreciate your help..
IT Equipment Booking
Hello All, First off all I don't know if I'm on the right place for this question, so if I'm wrong I apologize. I'm looking for a reservation system for laptops/projectors. A selfservice system, if a user needs a laptop they select the date and time and the reservation is done. The system must be able to see if there are laptops/projectors available. So we don't have to look every time to lend the equipment out. We also want to know which user have booked a laptop/projector. Does Manage Engine have
SNMP vs WMI
We are using Windows Server 2016, and thinking about moving to Linux. Will moving to Linux improve OpManager performance? At the moment, OpManager is very slow, even though we have increase the maximum memory OpManager can handle. What are the benefit of SNMP over WMI?
Problem Management
Is there a way to directly convert the incident request to problem request rather than associating it? My second question is, if an incident is associated with problem request will the SLA be removed?
How to back up Hyper-V Failover Cluster
Hi guys, I would like know if "Recovery Manager Plus" can make an backup when I'm using the Hyper-V Failover Cluster? in my case i have two nodes with 11 Roles. All the best ;)
Query that links software list with purchases of that software?
I need a list of software and the purchases with pricing for each software in our list. I can get a simple list of software via: select sw.swmanufacturerid, sw.softwareid, mfg.name as 'Manufacturer', sw.softwarename as 'Software Name' from softwarelist sw left join softwaremanufacturer mfg on sw.swmanufacturerid = mfg.swmanufacturerid order by 3,4 I can get a list of software purchased/received via: select po.purchaseorderid, po.poname, po.vendorid, org.name as 'Vendor' , poe.quantityordered as 'Qty',
Custom report on tickets with no update for a day
Hi there! Does anyone know how to create a custom report that can report on the 'Last Update Time'? For example I'd like to schedule a report every day to show the team a list of tickets that need to be updated today, because they haven't updated the customer for 24 hours for example. I believe I'm running MS SQL, as I used another member's custom report for something else and that seemed to work! Any guidance is very much appreciated! Thanks!
Requester report
Hi. I need a report showing requesters and the status of an "Additional field" . How do I do This? Regards Jens
Is it possible to use Azure Database for Postgres as database?
Hi, I am trying to use "Azure Database for PostgreSQL-Server" (9.5) as a database for SDP MSP. Should that be possible? I keep getting errors when using changeDBServer.sh while connecting with psql works fine (so no firewall issues etc). ----- Host : xxxx.postgres.database.azure.com Port : 5432 User : sdpdba@xxxx Password : yyyy DB Name : sdptest -------------------------------------------------- FATAL: Invalid connection parameters specified. Check connection parameters, and try again. --------------------------------------------------
Creation of a Field & Form Rule for Time Elapsed
Good Day, I am interested in populating the Time Elapsed field with a pre-defined value (for specific issue templates), by initiating a Field & Form Rule at the time of submission. Is there a known methodology to complete this? Thanks, Mike
update Windows Store App in Windows 10 Enterprise
How can I update a windows store application with a central desktop?
Test Environment
Hello, We currently have a production environment and would like to install a test environment. We have an mssql database in a clustered environment. Is there a way to change the default db name from servicedesk?
Servicedesk plus incorrect e-mail Address
in a ticket, requester has mentioned incorrect e-mail address in "e-mail IDs to notify field" As a result ticket gets reopened as soon as ticket is closed due to delivery failure message from mail server due to incorrect e-mail ID, what can we do, unable to edit this information. We are using 9.3 Build 9311 Standard
Backup Schedule not Deleting
I have a schedule backup it is setup to retain only 3 days of backup but it is not deleting any of the backups it continues to grow a little help on this issues please. Thanks,
User Modification Templates : Create Mail Alias
Hello I want to create a user modification template that I can run against selected users to create a mail alias for them. For instance lets say the current smtp address already present for users are initial.surname@companyname.com. All I want to do in bulk is add a new Alias called firstname.surname@companyname.com How would I do this? Your help would be greatly appreciated in advance :-)
Rule to convert Incident to Service Request
Hello, Is there any way to convert inbound e-mail incidents to Service Requests? A solution can be found here: https://resources.manageengine.com/resources/resource/python-create-service-requests-by-email However, We would like to have this feature part of SD instead of custom additions. Please advice. Regards, Annfinn
Linked requests
Afternoon Everyone, first post on here for me, so hello to everyone that uses the forum. It's been a valuable source of info as we're in the middle of implementing Service Desk Plus, Desktop Central and AD Self Service. I've got a couple of development requests, my first being the resolution of linked calls changing the status If I add a resolution to the parent linked call, it will add the resolution into the child calls fine. What it won't do is change the status on the child calls to resolved.
Assigning more then 1 technician to a ticket
Hi All, Can this be done yet? I've seen this question asked from 3 years ago, and was wondering if it has been implemented. I cant find anything in settings etc or if theres a work around someone has come up with? I tried making a 'group' and adding 2 technicians to it, in hope if the requester replied to a ticket with that group attached it would email both technicians - which it did not. Its hard to explain why its beneficial to be able to assign more then 1 technician as people usually just reply
Approval Stage
Is there a way to have a Change automatically go to the Implementation stage once two CAB members approve the Change. We are currently having to manually mark the Change as Approved to move it to the next stage; even after the CAB members have mark it as approved.
Email Command
Im trying to find an email command for Last update: "$command" to put in my email. like example "$Title"
Select Only One Option in Checkboxes
How can I configure check boxes in Asset Details to only select one option? Then it will display a popup warning if the user selects another option.
I would like to run a report on the history of a Ticket
I am trying to gain data on how many ticket flow into my queue from other teams. Can I run a report on the history of a ticket?
TWTQ: Integrating with external help desk software
Q: How do I send incident information to external help desk software? A: EventLog Analyzer allows you to streamline your security incident handling process with its incident management feature. With this feature, you can bridge the gap between security incident detection and response. This allows you to resolve incidents quickly and efficiently. EventLog Analyzer allows you to manage all detected security incidents by using the built-in ticketing console, or by forwarding incident information to
Release announcement: Build 3600
Hello folks! We're happy to announce the release of Analytics Plus version 3600. This release comes with a whole host of new features. 1. Introducing a unified data sources page to manage all your data imports The Data Sources page enables users to view and manage all data sources within the same reporting database from a single location. You can view details such as data source, table name, last imported time, and next import schedule. A Sync Now option lets you synchronize the data source on
How can i use the computers serial number as "target computer name", when deploying to multible computers?
OS Deployment automatic naming of computers
Printer
does any one know if you can check ink levels, heat , cpu of printer through snmp on OPmanager or recomend any other service thanks
How can we run custom Query report for Desktop central
How can we run custom Query report for Desktop central System Name OS MS Office Version Antivirus version
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