Using the API to pull open tickets
Hello, I am using powershell to script somethings. I was wondering if it is possible to use the API and powershell to pull only open tickets? Thanks!
Importing Requesters on Full domain results in an error
When i go to import requesters and I click Import Now, then select the full domain or top level OU, it takes me to this error screen in the attachment. I can dig deeper into the OUs and do smaller batches, but when i try to import the top level it results in an error.
Export to Excel
Hi, I wanted to export the list of Statuses from within the Helpdesk Customizer, but this just throws me an error in Excel. Is there a way that I could build a report and then export the list from there? I will admit that I am new to SDP, although I have lots of experience with other toolsets. TIA Ian
Can't get Mail Fetching to work after migration to O365 outlook.office365.com
Hello, after migration to O365 I can't get Mail Fetching to work. Sending email via SMTP work fine. I've tried multiple settings IMAP/IMAPS/POP/POPS etc with different settings and credentials. Kindly see attached log file. I would appriciate any help and tips that will help solving this case. Our version: 9.4 compilation 9407 Ports are open. Br, Maciej
How to 'Select All' found records.
After a search that finds 1000+ records is there a way to select all the found records? Ticking the checkbox at the top of the select column only selects records on the first page. Thanks
New Ticket Creation or Append To Existing
If a customer sends in an email to our service desk what determines if a new ticket is opened of if that email is added to the conversation of an existing ticket. I had always thought the request ID had to be in the subject of the ticket. We just had a requester send in an email to open a new ticket. The subject of the email was the same as an existing ticket. In this example the requester was the same person. I want to be certain that an email from one account can not be appended to a ticket of
Manage computer user group temporary
Hi: I want to know if DC can manage to add a specific group -like admin group - to a user temporary. After this period, revert the change user profile. Thanks for your support. Regards,
Application keeps re-installing
We used to use Waterfox and have now switched to Firefox as it is fully 64-bit, but Desktop Central keeps re-installing Waterfox when there is an update! How can I stop it doing that or block Waterfox?
Desktop Central Inventory information for offline devices
Dear Manage Engine Support. We are using Manage Engine (Desktop Central) since last few years and I can say it is a wonderful product which helped us a lot to manage our inventory. We have some requirements which I need you to help us to find out that if it is already available in “Desktop Central” or can be achieved by doing some customization. S.No. Requirement Desktop Central Team Remarks 1 Enter the information of newly purchased devices which stayed in IT Store but not issued to any staff and
Patch complaints June
Hi All we are newly installing patches on june month and it shows only 1500 computers patches missing. But we have 5,500 computer in our organization. how can i achieve june month patches for all 5,500 computer. Please help me.
Tray Icon modifications
Hi all, Does anyone know if it's possible to modify the tray icon and its menus at all? I've attached a screenshot and I've already looked in the settings for the agent tray icon settings and they are set as follows - (tick) in show agent icon in the System Tray. Every other option is un-ticked. However - as you can see on the attached - the user still sees the options of 'View Prohibited Software Details' and 'View User Logon Reports'. Ideally the only option I want people to be able to see from
Custom Report
How do I create a rolling 12 month report that shows the number of tickets opened in each month by category?
Online training and certification: Maximise your SIEM deployment
Hey everyone, In May, we conducted our first online training and certification program for Log360. After the huge success of the first round of the program, we are happy to announce the second batch starting on July 10. Register now What do I get by attending this program? Understand how to gain valuable insights into network and user activity. Learn about network security and auditing with practical use cases. Get expert tips and tricks on making your SIEM deployment efficient. Earn a Log360 training
Schedule executive report via email
A way to schedule sending email "as it is" of the Account Management and Logon Events tabs of Aggregate reports for executive reports.
Text errors in email notifications in latest update
Some errors in email alerts. When unchecking show profile name, the email subject still has a colon (:) in the beginning of the subject line. Also, %CALLER_USER_NAME% now contains the domain name in front with no slash (ex. "DOMAINusername") in both email subject line and message text. Please remove, or add the option to remove the domain name. And the computer name has the trailing $ in the email subject and message text (ex. "DESKTOP$"). Not needed for email alerts.
Stop auto-running the reports when selecting it from the menu.
Turn off automatic running of a report when you select it from the menu. Too much time is being spent on unnecessary db calls when a user is going into a report and it auto-launches as soon as you go into it. Let the user perform the criteria and then be presented to a "Run Report" button.
9412 survey enhancements feedback
We just upgraded to 9412, and I would like to give some feedback on the survey enhancements. For starters--I really like the updated look. Feels nice and clean. However, there are a few issues: On the User-based report at the bottom of Survey Reports, all of the surveys are ordered by Response Date ascending. This means in order to see the most current survey results, we have to click the next button a hundred times, or use the filter on the left. I think it would be best sort these descending instead
Tickets automatically re-opened when sent to alias of primary email address
I am new to Service Desk and have been trying to troubleshoot an ongoing issue that we have been having. Periodically when we try to close a ticket the ticket is automatically re-opened within minutes. I have finally seemed to identify a pattern. It seems that this occurs when someone outside our organization sends the original request to an alias of our primary ticket address. My assumption is that it relates to Service Desk Plus including the alias email address in the close notification.
TWTQ: Configuring IIS servers and sites
Hey everyone, Here's This Week's Top Question (TWTQ): Q: How do I configure Microsoft IIS websites for monitoring? A: A medium to large organization's web server handles thousands of requests from all over the globe. Your web servers' logs contain a wealth of information that you can utilize in useful ways: Error information helps you identify problem areas and improve web server performance. User activity information helps you understand your users and ensure a good user experience. Information
Active Directory Sync
When a scheduled Sync is set - are you able to select specific Folders in Active Directory to sync and not the whole Tree?
Pre-approved change
Hi If we are setting up a workflow for pre-approved changes (aka Standard), is it possible to define what changes are pre-approved? Ideally, if the change requester chooses a Change type of "Pre-approved", they would only be able to select the ones defined. I'm looking in SD+ On Demand. Cheers
Self Service Portal URL
HI Can't seem to find the default Self Service Portal URL CAn you tell me what the address is?
Login through API
Hello, I read carefully the documentation about the Rest API, however, I can't find the way to Login user sdpapi/auth module. It's written on the doc : AUTHTOKEN is returned from the Login operation. So I try to use the Login Operation which is documented below : Synopsis: The login operation fetches technician key, permissions and list of permitted accounts for a technician URL: http://<servername>:<portnumber>/sdpapi/auth/ Input Parameters: username - username of the technician who wishes
Report to map resources to resource groups
Hi, for recertification we are looking for a PMP report who shows the resource groups and the resources which belongs to the different resource groups. We hope somebody can help us! Best regards Michael (PMP 9.6.0 | PSSQL)
SSL Certificates
Can I use Password Manager Pro for SSL Certificate management?
Delete closed requests older than 12 months
Hi, With GDPR on the table and the general way of how personal data shouldn't be kept for longer than needed I'm curious if there's a good way to delete older requests. I *think* I can do a simple custom view where Request status is 'Closed' and Last Update Time is less than the date a year ago to get all the closed requests that havn't been touched since then. Though I can work with such a solution I'd much rather automate it, cause I have a feeling it's a task that'll get tedious in a hurry. Is
End-of-Support announcement for OpManager build 11500
Hi, I believe you are all aware that we already announced the end of support(July 31, 2018) for build 11500 in our site. https://www.manageengine.com/network-monitoring/eol.html Since we have made considerable changes in UI, product design and integration front, supporting the old 11500 build further may not be possible. So, we request all our customers who are in build 11500 or below to upgrade to the latest. We have also comeup with a consolidated service pack which takes 11600 build directly to
ADManager Plus Build 6640 ( July 2018 )
ADManager Plus Build 6640 (July 2018) Dear users, We are pleased to announce the release of ADManager Plus 6633 build. The highlight of this release are: New Features: Integration with Splunk server: Forward Active Directory log data to Splunk server for detailed auditing. Delegation of Office 365 tenants and G Suite accounts: Delegate Office 365 management and reporting to help desk technicians with the option to assign only specific Office 365 domains and licenses. Delegate G Suite management
Query report for hardware information
Hi, I'm trying to run a report in DC to get me some information. I can't see any default reports that give me that information so I'm wondering if it's possible to do it from a query report. I've tried searching the forums and doing a couple of similar requests. However I can't quite get the desired result. The system is running in postgressql and I'd like the following details. Machine name. System type (eg 32 or 64bit) Memory CPU model CPU speed Many Thanks!
Print Preview Function- How to add ( include) task details?
Hi All, Print Preview function is usefull. But i have some taks in a request, i want to print our request and the same request taks, is it possible? Or there any different method? Report,etc...
Make the most out of Password Manager Pro with our Masterclass series
Hi All, We, the team behind Password Manager Pro, strive to provide powerful security features to ensure that your privileged accounts stay protected. To further help you drive a strong privileged identity management strategy, we're now kickstarting our Password Manager Pro Masterclass, a series of bi-weekly, hands-on sessions led by our in-house experts, to get you acquainted with all features of Password Manager Pro. Reserve your spot for the first session "Discovery and vaulting: Taking central
Feature Request custom view headings
We have migrated from on-premise to cloud based application. It would be nice to be to have different column headings for custom views. Specific example, I created a custom view for all "Resolved" requests. When I add the column heading Resolved time to this view, it shows up on all the other views, including the Open Requests. The open view will only show "open" requests, so it won't have a resolved time in it. I would like to see it gone on my open requests.
Order Guide - Reuse multiple catalog template
In the current design of SDP, it requires us to recreate the same options for every catalog we are developing. Over the last couple of months, I have created several individual service catalog request template for - monitors, laptop, IP phone, wallboard, software, RAM, file server access, internet whitelist, projectors, etc. - each automatically generate individual tasks that every IT support group should perform within the agreed OLA and each request template has its own SLA. In the past with my
Advanced search rexecutes last search everytime you click on it
I have noticed that the advanced search reexecutes the last search that was executed every time you go to use the advanced search. This takes a long time to load the search, would it be possible to clear it some how so every time you use the advanced search it starts with a blank search so it is quick to load? I am currently running SDP 9.4 Build 9409 with MSSQL database.
Delete Table Views in Upgrade to 9.4?
I have been in the process of upgrading a test environment to the latest version, and noticed that things got a little more complicated with the upgrade to 9.4. I have waited for the migrations to complete, but I also found a reference to deleting table views in the database. The only view that exists in our database is the sdp_DateDiff view - is it necessary to delete this one? Or is it more meant for deleting any custom views that admins may have created?
Workstation type
Is there any posibility to specify new type= Server? Because there are already 2 types:desktop and laptop.
Average response times for Accounts
Hi, Is there a way to report on the average response times per Account? I.E. My SLA with my client states that I need to respond to the ticket within a certain amount of time. Ideally, I would like to send a report to each client listing the tickets with response times and a summary showing the average response time. Regards, Leslie
Custom Alerts No Longer Bring Event Message in Alert
Yesterday I updated our ELA to build 11201, and today I discovered that our custom alerts no longer include the event message in the alert emails. For some alerts this is not a big deal, but for our alerts such as "user locked out" it's important to know who is locked out and who was unlocked. When I review the alerts in ELA I no longer see the option to include the event message. I vaguely recall a checkbox option that used to be there, but it's been quite some time since I had to work on these
[Tips & Tricks] How to integrate Zendesk with Active Directory (AD) for password synchronization using ADSelfService Plus?
Last week, we saw how ADSelfService Plus facilitated password synchronization between IBM servers and Active Directory. This week, let’s learn how to integrate Zendesk with Active Directory for password synchronization using ADSelfService Plus. ADSelfService Plus’ Real-time Password Synchronizer helps ensure users have only one password between different applications to reduce password related issues. This means, every time a user resets or changes his/her AD password, the new password will automatically
ManageEngine user conference, London. (September 18-19, 2018)
We're happy to announce we're having our next ManageEngine user conference in London. Dates: September 18 and 19, 2018. Register now. What's in store for you? Get an exclusive sneak peak of the latest products, product features, and attend live demos to understand how the product works. Talk to our experts; tell us how you're using our products, and share your feedback on how we can help make IT better. Connect with peers and find out how top enterprises manage their IT through our real-world
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