We just upgraded to 9412, and I would like to give some feedback on the survey enhancements.

For starters--I really like the updated look. Feels nice and clean.

However, there are a few issues:

• On the User-based report at the bottom of Survey Reports, all of the surveys are ordered by Response Date ascending. This means in order to see the most current survey results, we have to click the next button a hundred times, or use the filter on the left. I think it would be best sort these descending instead so the most recent survey responses are the first thing you see.
• On the Response Summary widget, we know not every user has completed a survey. We have ours setup to send a survey for every 7th ticket. And we will go days without a survey being completed, so I know users are ignoring them. Currently, our Response Summary shows us having 100% completed, which I know just isn't right. It should probably be more like 80% completed, 20% skipped. Or maybe I'm reading this wrong.
• On the Satisfaction Level widget, this is oddly broken down for us. So, we have a satisfaction level question on our survey, and it has 5 possible options: Unacceptable, Poor, Expected, Good, Excellent. The Satisfaction Level widget, on the other hand, breaks it down into 4 options (Above 75%, Between 51-75, Between 25-50, and Below 25%). Since we have 5 options, they should really be broken down into 20% increments. Again, maybe I'm just reading this wrong. But it looks weird to me.