Change Status when a reply is received from the Requestor
Hi,
We currently put Requests into a Status of 'Awaiting Customer Response' when we ask a question of the Requester.
Is there a way to automatically change the Status, thereby starting the SLA clock, when the Requester replies?
Thanks In Anticipation
Ian
We currently put Requests into a Status of 'Awaiting Customer Response' when we ask a question of the Requester.
Is there a way to automatically change the Status, thereby starting the SLA clock, when the Requester replies?
Thanks In Anticipation
Ian
Topic Participants
Ian Stevens
Joshua - Set3 Solutions
RCPSC
Dinesh Bhaskaran