Buisness rules don't work for technicians
I defined a simple buisness rule, to set the group and category fields of an SR, if it arrives to a specific mail alias ( that is the value of the "To" field ). The BR works if the senders are users but not if they are technicians.
Can you explain why is that and how do I make BR work for technicians?
Thanks,
Oren
Can you explain why is that and how do I make BR work for technicians?
Thanks,
Oren