Resolution Time in Time Elapsed Analysis calculation
What is the logic/purpose of this calculation? See my attachment. What math makes up the Resolution Time in the "clock" tab and why? In the attached, the original SLA was 70 hours
It appears to be SLA + non open or closed time. What us this number trying to represent?
We're on 9409
It appears to be SLA + non open or closed time. What us this number trying to represent?
We're on 9409
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David Timm
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