Mange Engine ServiceDesk plus - User login failed

Mange Engine ServiceDesk plus - User login failed

Dear All,

I have already installed Manage engine service desk plus - version 9.3



My problem is :
 
1st, Login OK then close web
2nd, Login again as below process
  - Open web again/ input address link
- When Sevice desk in  auto login process, I click login button 
==> Login failed as attached picture.


This issue happened at serveral user.

Please kindly teach me how to fixed it.


  
          
 

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