Hello,

I am currently evaluating the latest Self-Service Plus. I was able to install, integrate it to the AD without any problems. Then I started to test the features:

a.       User Enrollment: test passed

b.      To change Password: test passed

c.       Forgot/reset Password: test passed

d.     Unlock account : Having difficulties. I go through the unlock process from A to Z and I get the final message that the account is successfully unlocked, but when I check in AD the account is not unlocked. When I try to login to the portal with the same account it is obviously tell me that the account is locked.

Note. THe application runs as service (Local System Account)

How does the unlock process work in this case ? There must be another account with elevated privileges to be able to unlock the user's locked one. There is no such place in the application configuration where I can specify this account. I only added AD bind account  so the application would get the AD users.