FAFR to make a field visible only for certain users, based on Support Group
All,
This is a little complicated. We have some people in our organisation who are set as Technicians, because they manage some requests that we record in SDP. However, they are not ICT Technicians.
When they are submitting an Incident or Request for ICT they see all the fields that are available in the Technician view of the Template, meaning that some fields that we expect ICT to complete are shown and are mandatory for these people. Ideally we don't want to have to give them different logins as Requester and Technician, although that is an option we may have to consider.
What I have considered is whether I can capture which Support Group a user belongs to and use that in FAFR to control visibility and mandate of fields in the Template. I can picture the script, what I don't know is how I would capture what Support Group the logged in person belongs to.
Does anyone even know if this is possible? I am looking just for a couple of lines of code, at the most, which would enable me to capture the Support Group of the logged in user. My alternative is just to capture the name of the logged in user (which I know how to do) and use code that says if they are not in a set list then hide and un-mandate these fields. The problem with that is maintaining the same script across a large number of templates.
Thanks In Anticipation
Ian
This is a little complicated. We have some people in our organisation who are set as Technicians, because they manage some requests that we record in SDP. However, they are not ICT Technicians.
When they are submitting an Incident or Request for ICT they see all the fields that are available in the Technician view of the Template, meaning that some fields that we expect ICT to complete are shown and are mandatory for these people. Ideally we don't want to have to give them different logins as Requester and Technician, although that is an option we may have to consider.
What I have considered is whether I can capture which Support Group a user belongs to and use that in FAFR to control visibility and mandate of fields in the Template. I can picture the script, what I don't know is how I would capture what Support Group the logged in person belongs to.
Does anyone even know if this is possible? I am looking just for a couple of lines of code, at the most, which would enable me to capture the Support Group of the logged in user. My alternative is just to capture the name of the logged in user (which I know how to do) and use code that says if they are not in a set list then hide and un-mandate these fields. The problem with that is maintaining the same script across a large number of templates.
Thanks In Anticipation
Ian