We have the following required fields that need to be filled before a request can be closed

Note how "Technician" and (additional field) "Fix Code" are required BEFORE you can close a request.

However, it seems there is nothing stopping you closing a request with the required fields, but then removing the information afterwards.  Example below (tech's name removed)

I've tried myself on a closed ticket and have been able to remove the same fields AFTER closing.

This is slightly annoying for us as we like to be able to report on this information, hence why we made it mandatory in the first place.

We'll be having conversations with the Technician's involved, however it would great to see if this is something that can be resolved with config.

Version info:

9.3 Build 9335